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2.1 75 Reviews

Tiger Airways Holdings Complaints Summary

20 Resolved
55 Unresolved
Our verdict: When using services from Tiger Airways Holdings with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Tiger Airways Holdings reviews & complaints 75

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7:44 am EDT
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Tiger Airways Holdings baggage

To : tigerairways

Yesterday 27 / 8 / 14 arrive transit to singapore from penang to jakarta, at 12'oclock and i go to transfer i tiger air to ask about my baggage n must check again or not, customer service women at there say to me that i must take out my baggage and check in again tomorrow or i must pay sgp$40 to left my baggage, so very surprise for me because i buy tiket penang jakarta tigerairways is charge me tranfer cost and at penang staff check is say to me that i don't need to take my baggage out when i transit, but customer service i at changi says that staff is give me wrong information, so i don't want to pay again and take my baggage out but take 2 hours more to take my baggage because that baggage does't out and i ask staff lost n found to help me out, after put out the baggage i left my baggage at rent left baggage 1 day (I must pay again sgp$ 8)
Today at the morning staff check in tiger ask me why i take out the baggage, because i already pay for tranfer baggage,
So very upset to know that your staff customer service at i transfer does't know anything and give a wrong information to customer (Stupid staff but say they other wrong)
My flight number from penang tr2429 (11 :00 - 12:30 date 27 - 8 / 2014)
Fr: merry ng

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Tiger Airways Holdings appalling treatment of customers

I live two and a half hours from Cairns but left home an extra hour early to allow for roadworks
Was THREE minutes late to check in.
RUDELY told flight was closed and I should have listened to the paging system...bit hard from my car...
Money lost, end of story and conversation.
Three hours and another $520 later Qantas got me on a flight.

Why do you have no web check in?
Why are your staff so rude?
Why do you not give a hoot about your customers?
Technically you still had 42 minutes before that flight departed.
I may be a small person in a big pond to take you on but can assure that your airline will never be recommended to any of my hundreds of friends on social media or to any if to their thousands of friends.
I believe I deserve an apology and at least a partial refund .

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5:29 am EST
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Tiger Airways Holdings lost baggage

I travelled from Cochin to Singapore by Tiger Airways.I had a very miserable journey from Cochin to Gold coast.Even though the booking was done from Cochin to

Gold coast.I was supposed to travel by scoot according to the tickets.But the luggage was not transfered from Singapore to Gold coast byscoot.Before that I was told that somehow the booking was not done by Scoot and it is the responsibility of Scoot to give me the boarding pass.Scoot told me they didn't get the booking confirmation from Tiger.Eventually they gave me the boarding pass and I lost my baggage.

Although I lodged a complaint to the tiger airways they didn't return my baggage.

Travel date was 25th Jan Flight from Cochin to Singapore was TR2649.My baggage no was TR16530.It was a black bag, American Tourister.

I regret the fact, I booked by Tiger.Eventhough the flight was cheap it was not worth it.

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4:31 pm EST
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Tiger Airways Holdings before time close chek in

Dear sir/ madam

sub : different check in time as well, long line for boarding pass...
we find different check in time for domestic flight, our ref no is R912WG,
which is booking for departing flight on TT 189 sat, 25 jan 2014. we check -in at 12.10 -1215. on that day. due to long customer line. so its not enough check in counter so lose time. that"s fine ...

Other side for returning flight which is also on time but again because of long line due to all domestic flight from melbourne check in is close 6.00 am. but we get there 6.05 am ...mrs rachel says check in is close. .she is right. but its not our mistake ... she transfer on next flight but ...which is flight no 184 depart at 02:55.we paid extra 177.50 for next flight. So as result its TWO different system working for TIGER AIRWAYS.
which is Extremly unfair with coustomer as lost time and money. we need to short this matter ASAP. WE GOT ALL PROOF AS PIC ON RECIPTS ...

Kind regards
Chirag Patel
[protected]@yahoo.com
[protected].

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Tiger Airways Holdings flight cancellation without notice

I am rolan, me and my colleague were supposed to fly to australia last Saturday night, and as we arrived in the airport we were told by the airport authorities that the flight had been cancelled by the airlines and surprisingly there is no representative or even a single person from the airlines to assist or even talk to us; we tried to call their hotline and they couldn't give a valid reason why they don't even notify their passenger about it, because of what happen we wait in the airport for 16 hrs until the airline resume their office in airport; when their representative came, they said that we need to wait until their is an available flight for us, ( so called-chance passenger), but we insisted that it should not be liked that, so they provide us another flight booking scheduled for the next two days, so we just considered it because we don't have any options to choose to. So we wait for the next flight that they book for us, the night before the flight we call their hotline, to ask for the etirenary of our flight because they haven't sent it to us, but unfortunately they said that our booking has been cancelled again, and we need to wait for the next available booking for us.. we ask these airlines what is their liability about what happen because we have work to attend to and it cause allot of money and time and stress on us because of their negligence, but they just told us that they don't have any liability about it, they just said sorry? what can we do about it? is their any goverment bodies or org that can help us? we really need help.. until now we are still waiting for the airline.. contact : [protected]@yahoo.com.ph

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Tiger Airways Holdings boarding scam

...once again the borderline legality, evasive, questionable ethics, sly, sneaky stereotype of SE Asian business is confirmed in making an on line booking with Tiger Airways. Customer must be bright eyed/fully awake to discern the pre-checked boxes in the carrier's favor for early boarding @ 150 baht each way. This marketing groveling for a few extra coins is despicable; and the ill gotten gains is more than offset by the flying public ire and unhappiness in finding itself duped again by this tactic.

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Tiger Airways Holdings horrible service

Dear Tiger Airline Management,

Reference, confirmation number S9DC5D, 16 Sep 2013, Flight DG7005, 1225pm. Cebu to Manila Philippines.

Worst flight of my life! Did not board aircraft until 1630 (4 hour delay) and then delayed on aircraft for 30 minutes, so total of 4.5 hour delay since aircraft did not depart until 1700.

None of Cebu Tiger Air employees had any clue when the flight would leave, never updated any passengers, basically they were clueless and useless, very frustrating for passengers! Didn't care about passenger rights!

Then when we arrived in Manila at 1620, we were keep on board because it was raining outside and Tiger has no protection for passengers when it is raining. Finally after 30 minutes, they had several employes stand on the stairs with umbrellas while passengers try and run to a bus. Just ridiculious! Luckily nobody fell and broke their neck!

My staff and I always fly Tiger Air. But after this experience I will NEVER again unless I receive compensation for my round trip ticket. I did not pay to receive this horrible service. Also, I will not allow my staff to fly Tiger Air either!

I look forward to your response. I am not interested in any "sorry sir", this was totally unacceptable service and want a refund for my round trip ticket.

If you have any questions, please contact me.

Joseph Krawczyk
CEO, J & B Consulting
[protected]

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11:19 pm EDT
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Tiger Airways Holdings lost/delayed baggage flight number tr2983

My flight Tiger Airways departure from Guangzhou at time 2.35 AM to Singapore arrived at 6.45AM with flight number TR2983 on 11 June 2013. When I arrived at Changi Airport, I found that my luggage was not there (conveyor belt) for baggage claims. I have reported to the Lost&Found counter about it, and after checked they told me that there is no baggage such Tag number arrived to Changi airport, so possibilities my luggage still at Guangzhou Baiyun Airport and so my baggage is not carriaged by Tiger Airways Flight number TR2983 that should flown together with me.

Lost&Found Counter at Changi Airport has made a report (Property Irregularity report) mentioned that my baggage might be lost/delayed and then sent it by email to Baiyun Airport.

Due I must continue my flight to the next airport (Indonesia) at the same day, so Lost& Found Counter man said " you would be better if just leave it with us" and we will inform you once the baggage has been sent to Changi Airport and it will be forwarded to the address of the airport where you are living.

It has 11days lasting since my flight on 11June 2013, and they have not informed me yet about my luggage to date. I have follow up about it by sending emailss many times to Tiger Claims and Lost&Found SATS Changi Airport but NO Feedback, and after the 3rd times of my emails, finally there was a respond from Tiger Airways Baggage Claims, Charles Taylor Aviation; they replied my email and only wrote:" Sorry for delayed responding, we are still looking on your matter and will revert to you".

Until today, 21 June 2013 there is no more respond from them, and I am still awaiting my baggage will be sent back to the Airport where I am living as promised by the man at Changi Airport Lost&Found counter.

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tang kim leong
, SG
Oct 21, 2013 9:27 am EDT

Dear manager:

This afterrnoon, I booked an oneway ticket from singapore to Macau on November 21 for Miss Tang Kim Leong. The ticket was paid and confirmed, but before I print it out, it was disappeared from computer and was not able to re-search. Would you please send the itinnery to me again for reference through this email: thamyoonchiang@hotmail.com or lydia.tang55@gmail.com Thank you.

Tham Yoon Chiang

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Tiger Airways Holdings tiger airways passengers are animals

My wife and I and two kids arrived in Sydney airport on 12:50 PM Monday 15 April 2013. Our flight was TT571 2:10 PM to Melbourne. I checked the screen, the flight was on schedule. We rested 20 minutes, then went to the long queue. We moved very slowly in the queue for 50 minutes. I lost patience and went to ask a staff, who told me that our flight had been canceled.

I said why don't you tell us, she said she had been telling the passengers in the queue and many have heard it. I said I was right in the queue and I don't have a hearing problem, and I didn't hear it.

We were told to go to the end of another queue. I repeatedly asked what will happen, but no explanation were given – "Just go to that queue!". We waited in that queue for 40 minutes. Then one passenger at the front came back and told the rest on the queue that no Tiger seats are available until Wednesday, which is two days later, so the whole queue dissolved and all those stressed passengers went to search for their own solutions, but no Tiger staff ever came and told the queue about this. It looks as if the decision to cancel the flight was the last thing that Tiger worries about – what happens after this decision to all those passengers that are left wondering in the airport are no longer Tiger's concern.

Well maybe it is a way to stay profitable by treating passengers as animals, but it is definitely a shameful and immoral way to stay profitable!

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Fishe1
Perth, AU
May 10, 2013 7:43 am EDT
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I and my wife was travelling through Tiger Airways from Perth to Bangkok, on may 6, 2013. Our flight was uneventful from Perth to Singapore. After reaching Singapore airport, we encountered a lady who was sitting in the tiger air ways counter. She did not have any sense of humor towards the passengers waiting their line to be approved and get their boarding pass to Bangkok. She did not give a slight care to the passengers, she was looking a mirror while we were waiting. After my turn was reached, she told me to bring a yellow fever vaccination card while I am a resident of Australia. I told her that It is not a mandate to have the yellow card for traveler from Australia. She gave me a deaf ear though, and told me to wait for an hour until a manager comes and discuss in person. I said ok and waited for the manager to come, at last she told me that the manager is busy to come and that my flight is already cancelled.
While I was a legal client I beg her kneeling to the ground. She told me that I might be deported to Australia. I asked her to help me with the next flight and told her to read the rules about yellow card, she was confident on her action and does not want to read.
She left me there, with out any solution. I asked her to tell me where the manager is but was not ready to tell me. The second flight also went off leaving me in the air port.
Six hours were passed from my original flight with out getting any response from the airline. Finally I went to the immigration office and they helped me to get my boarding pass after 10 hours have passed in the airport. I had a terrible, terrible, experience at Singapore air port. I have never encountered such a shameful, experience in all the international flights that I have traveled in the world.
Shame, shame, shame, shame, shame on this airline.
I will never travel through this air line once again...Tiger airline will not get a penny from me again next time.

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Tiger Airways Holdings group booking service

I am forced to contact with Faizal from Group Booking Department for my trip booking to Hong Kong on Nov with 10 pax. we are unable to book ticket online because of Tiger Airways website only allow us to book up to 9 pax on web. we have no choice then forced to email to their [protected]@tigerairways.com to make our reservation.
We have email them on August 07, 2012 9:45 AM to get the pricing for 10 pax. they replied us on August 08, 2012 1:29 PM with the pricing SGD226.88 per pax. we have replied on August 08, 2012 10:29 PM for reservation. today August 10, 2012 8:58 AM, we got the new pricing with SGD284.80 from them again. it was increased SGD57.92 per pax. Due to their slow respond and follow up with customer, we have to book our ticket with higher price.
We are very disappointed with their service to customer. i am trying to get the email address to send to their CEO of Tiger Airways.

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Tiger Airways Holdings tiger airways has a poor reimbursement procedure

Dear Tiger Airways,

I would like to say that I'm very dismayed by how your call center and the Seair people representing Tiger Airways in Clark Airport, handled my request for reimbursement. Because of this I would probably not choose nor recommend anyone to fly Tiger Airways.

Here's my story. I was supposed to fly from Clark to Singapore on March 2, 2012. I went to Clark around 7AM for my 9AM flight. No one was at the check in counter. Apparently, the flight was cancelled, which I was never informed about. I didn't receive a notification through phone nor e-mail. It wasn’t even indicated at the flight status TV screen in the airport that the flight was cancelled. I just learned about it by asking around. I headed to the Seair office in Clark just at the door at the back. I asked them about my options. They offered me a 3PM flight which I can't take anymore since it's past the time of the event I'm supposed to attend. They then offered an option to reimburse. I took that option, filled up a reimbursement form they handed me then submitted it to them. They had the form photocopied and promised me a reimbursement after 4 weeks. I went home after.

4 weeks since, I called your number (+[protected]) to follow up. I talked to your customer service representative. He said as a matter of factly, that my flight wasn’t cancelled, only moved to a later time, which is 3PM. I said “No it wasn’t moved, it was clearly cancelled. The 3PM flight is a different flight.” He said that I can’t file a post-flight reimbursement. I said that I didn’t call to do so, I was merely following up. He said that I should have called the customer service center that day. I told him that I didn’t call but I opted to speak to the Seair office in Clark. I explained to him what transpired on that day, in detail. He told me that there’s no request for reimbursement received by your office, from Seair Clark. At that point, I realized that there’s nothing the customer service rep can do to help me so I appealed to talk to the supervisor. I was denied of this request. In the end, I was just given the notion that there’s no way my fare would be reimbursed.

From what I’m seeing, the Seair office in Clark doesn’t seem to represent Tiger Airways effectively. Either that or my concern as a customer was greatly disregarded. Other airline companies would offer a hotel accommodation for cancelled flights. I was given a form, and blindly trust the staff that a reimbursement is possible. Had I known that it would come to this, I would have taken the later flight just to have my money’s worth. But I was presented with another option, which turned out to be meaningless, and may just be your way to get rid of me for the “inconvenience” I created.

Again, I’m not happy with the way this is handled by your company. It turns out that your airfare is cheaper because the service you provide is cheap as well.

Regards,
Jan Paolo S. Santiago

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Tiger Airways Holdings messed up procedure for reimbursement

Dear Tiger Airways,

I would like to say that I'm very dismayed by how your call center and the Seair people representing Tiger Airways in Clark Airport, handled my request for reimbursement. Because of this I would probably not choose nor recommend anyone to fly Tiger Airways and Seair.

Here's my story. I was supposed to fly from Clark to Singapore on March 2, 2012. I went to Clark around 7AM for my 9AM flight. No one was at the check in counter. Apparently, the flight was cancelled, which I was never informed about. I didn't receive a notification through phone nor e-mail. It wasn’t even indicated at the flight status TV screen in the airport that the flight was cancelled. I just learned about it by asking around. I headed to the Seair office in Clark just at the door at the back. I asked them about my options. They offered me a 3PM flight which I can't take anymore since it's past the time of the event I'm supposed to attend. They then offered an option to reimburse. I took that option, filled up a reimbursement form they handed me then submitted it to them. They had the form photocopied and promised me a reimbursement after 4 weeks. I went home after.

4 weeks since, I called your number (+[protected]) to follow up. I talked to your customer service representative. He said as a matter of factly, that my flight wasn’t cancelled, only moved to a later time, which is 3PM. I said “No it wasn’t moved, it was clearly cancelled. The 3PM flight is a different flight.” He said that I can’t file a post-flight reimbursement. I said that I didn’t call to do so, I was merely following up. He said that I should have called the customer service center that day. I told him that I didn’t call but I opted to speak to the Seair office in Clark. I explained to him what transpired on that day, in detail. He told me that there’s no request for reimbursement received by your office, from Seair Clark. At that point, I realized that there’s nothing the customer service rep can do to help me so I appealed to talk to the supervisor. I was denied of this request. In the end, I was just given the notion that there’s no way my fare would be reimbursed.

From what I’m seeing, the Seair office in Clark doesn’t seem to represent Tiger Airways effectively. Either that or my concern as a customer was greatly disregarded. Other airline companies would offer a hotel accommodation for cancelled flights. I was given a form, and blindly trust the staff that a reimbursement is possible. Had I known that it would come to this, I would have taken the later flight just to have my money’s worth. But I was presented with another option, which turned out to be meaningless, and may just be your way to get rid of me for the “inconvenience” I created.

Again, I’m not happy with the way this is handled by your company. It turns out that your airfare is cheaper because the service you provide is cheap as well.

Regards,
Jan Paolo S. Santiago

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JCAF
, US
Jul 05, 2012 6:05 am EDT

I had the exact EXPERIENCE. And it's so frustrating how our time and money isn't valued. I never thought of TIGER AIRWAYS this way, but I have promised myself that I will NEVER fly through the said airline anymore.

My first and LAST experience with them has been horrible and I've never been treated this way as a customer.

Here's my blog about it: http://summerstinydancer30.wordpress.com/2012/06/30/when-it-comes-to-tiger-airways-it-isnt-more-fun-in-the-philippines/

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Tiger Airways Holdings cancelled flight, no customer support

I booked a return flight to Singapore with Tiger, they cancelled the outbound flight a week before I was due to depart and offered me an unsuitable flight. As I could not take they option they offered I asked for a refund, they refused to repay me, or let me use the return leg of the trip with them. I tried calling their customer services line, I was kept on hold for 1.5 hrs (but my call was important to them) when the customers services lady answered, I said hi and she said "I don't hear you too well, call back later" and hung up! I really don't think I have had such bad service ever, they should wear a mask and carry a gun, because they are just thieves.

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Tiger Airways Holdings company policy, hotlines and website

My husband and I decided to go on holidays with some of our family members to Bangkok. Checked online for the cheapest flight and choose tiger airways for 4 adults and 1 child to fly in. Making the booking online through their website and make payment on the 24 August 2011. First payment was declined and we tried to make the payment the 2nd time. This time round, a confirmation booking with the reference number and stated that there is a balance amount of $1, 269.95 and please present this itinerary with all the valid passport . Eventually, i thought that i have to make the make the payment when i do the check in at the airport or the amount will be deducted at a later date. Felt very uneasy when the amount was deducted from the bank account, I decided to call tiger to check if our flight is confirmed. Call in the call center on the 25 August 2011, phones couldn't get through and i tried calling about 43 times. Finally get through on the 26 August 2011, an officer tells me that the flight is not confirmed and wants me to make the payment. The worst thing that happened is to make the payment for the tickets as per today's air ticket rates which cost another S$200 more. Then i requested to have the tickets to be same price as per the date that i have make the online booking. They replied is "Not possible". What kind of attitude is this? Is this my fault? Amount couldn't get through is due to the limitation on the daily usage of the debit card. But the problem is i got the confirmation and thought that the amount will be paid on the day i check in if the amount can't get through. Never mind, I talk to the supervisor and she tells me that the confirmation will only reserve for 6 hours and will release it once no payment is received within the period of the time. The most frustrating is their call center operates 9am - 9pm. I make the online booking on 24 August 11.54pm. Next thing they tells me is that my fault that my bank declined the payment. Should have make the online booking again when the prices are still the same.They can only apologised when the hotlines can't get through due to high volume call and worst can't do anything to help. What kind of attitude and reason is this? What if I make another online booking and there is double entry and wants me to make the payment at the counter? Then i told them, i would make pay for the air tickets at the moment and would like to have the refund of $200. They tell me not possible is because not their fault. I wrote in the request through their feedback portal to get my refund of $200 but no reply. Really disappointed with the customer services, hotlines and their website.

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Tiger Airways Holdings delayed baggage

We took Tiger Airway flight TR2966 from Singapore to Hong Kong on 13-Aug-2011. However, our luggage were not delivered to Hong Kong Airport upon arrival. According to Hong Kong Airport luggage handling team, there was a computer system problem at Singapore Budget Terminal and thus the luggages were not loaded into the same flight TR2966. The luggages were loaded on the subsequent flight to Hong Kong and arrived only at 11pm, 5 hours after arrival of flight TR2966. By then, we had went back to our home in Dongguan City in Guangdong, China.

To our disappointment, the Hong Kong luggage handling team informed us that they do not deliver the luggages outside Hong Kong. So we were forced to return to Hong Kong Airport on subsequent day, 14-Aug-2011 to claim the luggages. Since this is a problem caused by Tiger Airway, I requested them to provide compensation for my transportation expenses from Dongguan City to Hong Kong. The amount is RMB760. They could had spent similar or more expense to deliver the luggages to any destination in Hong Kong. To our disappointment again, they refused to pay for the it. It would be our last flight using Tiger Airway and strongly suggest others not to take Tiger Airway.

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Irmawati
, ID
Aug 02, 2013 8:07 pm EDT
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Passenger must be careful with Tiger Airways-due this airlines can not be contacted when you lost your baggage and they tend to refuse pay the compensation nor responsible for any lost/delayed baggage of passenger. Tiger Airways is very dangerous and their website is unclear, due there is no address/email to contact and their call center is no service for delayed/lost baggage report. Passenger is will be get blank when their baggage if lost or delayed.

I strongly recommended to passenger candidate that you must think twice if want to choose this airlines with baggage. If you have no choice and like or dislike you have to take this airlines, go ahead BUT you must consider to fly without baggage.

I watched at Changi Airport at Tiger Airways-Lost and Found room, which close to Toilet, and when I walked pass through this room, I was very surprised when I saw so many suitcases/ luggage of passenger were piled and scattered at Lost & Found Room.
How could the suitcases of passenger in a big big quantities around more than hundreds of suitcases/luggage has located and piled up at this room? What's going on? I suspect there is a something wrong has happened and it has been lasting a long time due the quantities are very big, meaning those suitcase must be not from one airlines of Tiger, most possible they are from many flight of Tiger and collective.

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MARIYAM.ok
, IN
Aug 01, 2013 6:30 am EDT
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I had flight from Medan to Hyderabad (Transit to Singapore) on 23 July 2013.
When I arrived to Singapore to transit, I had made sure to the officer that don't forget to move my baggage to the next flight (Hyderabad).
But when I arrived to Hyderabad International Airport on 24 July 2013, my baggage wasn't there. I have reported to the Lost&Found counter about it !
Until today, 1 August 2013 there is no more respond from them, and I am still waiting my baggage will be sent back to the Hyderabad International Airport where I am living as promised by the man at Lost&Found counter.
Please, that baggage is very important.
This is My identity:
Name : MARIYAM
Flight No/date : RI 862/23 July 2013, TR 2624/23 July 2013
Routing Sector : MES/SIN/HYD
Baggage Tag Number : RI 202237.
Baggage description:
colour : black and purple
Contents : clothes and books
Brand Name : POLO
email : nui_yy8689@yahoo.com

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Irmawati
, ID
Jun 21, 2013 10:59 pm EDT
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I also have the similar experience with Tiger Airways Singapore, my flight departure from Guangzhou to Singapore with flight number TR2983 on 11 June 2013. When I arrived at Changi Airport, I found that my luggage was not there (conveyor belt) for baggage claims. I have reported to the Lost&Found counter about it, and after checked they told me that there is no baggage such Tag number arrived to Changi airport, so possibilities my luggage still at Guangzhou Baiyun Airport and not it was not flown by Tiger Airways Flight number TR2983 together with me.
Lost&Found Counter at Changi Airport, made a report (Property Irregularity report) mentioned that my luggage lost/delayed and then sent it by email to Baiyun Airport.

Due I must continue my flight to the next airport (Indonesia) at the same day, so they said "better you just leave it with us" and we will inform you once the luggage send to Changi Airport and forward it to the Airport where my location is.

It has 11days lasting since my flight on 11June 2013, and they have not informed me yet about my luggage to date. I have follow up about it by sending email many times to Tiger Claims and Lost&Found SATS Changi Airport but NO Feedback, and after the 3rd times of my emails, finally there is a respond from Tiger Airways Baggage Claims
Charles Taylor Aviation; they replied my email and only wrote:" Sorry for delayed responding, we are still looking on your matter and will revert to you".

Until today, 21 June 2013 there is no more respond from them, and I am still awaiting my baggage will be sent back to the Airport where I am living as promised by the man at Changi Airport Lost&Found counter.

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Tiger Airways Holdings being rejected from boarding after checked in

Today, I was rejected from boarding after i checked in! The reason was that my passport expires by the end of Jan 2012. I wonder why Tiger Airways accepted my online booking ticket even when I filled in my passport expiry date. In the first place, they should have just rejected my booking. Furthermore, they rejected me from boarding when I already checked in. My luggage was checked in and to retrieve my luggage, I had to proceed to the Arrivals hall. The items I bought from duty-free also had to be refunded. Throughout the whole process, I wasted a lot of waiting time.

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Tiger Airways Holdings no refund of cancelled flights

Tiger Airways was grounded by CASA and all flights cancelled for a month. Firstly, Tiger did not contact me in any way to let me know, they didn't even put CANCELLED on the departures board at the airport on the day of the flight. I only found out when I went to the check in desk to ask what gate I should be at. I lodged an email via their customer support portal that same day for the refunds of this and two other flights that I now knew had also been cancelled. Three weeks later, and one flight has been refunded, the other two Tiger staff tell me have also been refunded some days ago but are not yet in my account. My bank says they have no knowledge of any refund being on it's way. Customer service staff at the Tiger call centre got very cranky with me when I asked where these refunds were if they had already been paid but were not in my account. She nastily said "you WILL get your money ma'am" but after reading everyone else's experience with Tiger refunds I'm not so sure! She refused to put me through to her supervisor, just repeating "They are not available" and eventually hanging up on me. I am no closer to knowing where my money is! Appalling service. Even if they do end up flying again, it's unlikely they will have any customers after this debacle.

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JCAF
, US
Jul 05, 2012 6:09 am EDT

Wow, it feels like Tiger Airways' service is the same all over the world. We also only found out our flight was delayed by 10 hours when we checked in. They were just so horrible.

I will never fly through Tiger Airways again.

Here's my blog about it: http://summerstinydancer30.wordpress.com/2012/06/30/when-it-comes-to-tiger-airways-it-isnt-more-fun-in-the-philippines/

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Tiger Airways Holdings status cancelled for my flight!

I totally agree with your complaint. i am now the passengers that will fly to australia about this coming August. I had been changed the flight one time from Brisbane to Sydney (TT6108) by tigerairways call center from morning time to evening time. In that time we had accepted and we must change the plan for the new flight. But! Now, i am checking the status of my new flight.
It is showing us the status of our booking are cancelled! this is the twice shocked for us!
What does it mean? i do not understand the system of your operation, Tiger Airways.

Consequently, I must request to have tourism visa to Australia very soonest. I must use the schedule to submit for the australia embassy.But your company made my schedule changed. and Moreovers, we expected to have a refund for our payment soon! No more Tiger Airways!

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Tiger Airways Holdings cancellation of flight without notification

I am Appalled to say that although I thought that Tiger Airways Australia was a budget airline, I was thoroughly disgusted to find my flight from Melbourne to Sydney on Sunday 22nd May 2011 (5pm) cancelled, when I arrived at the Airport at 4pm. I had already checked in using web check-in, and had driven 1+ hour to get to the airport to learn it was cancelled. When asked, the staff at Tiger check-in Counters said that they had tried to contact the passengers re: the cancellation at about 1:30pm. That's total and utter rubbish! I never got a call (nor a missed call), I never got an SMS, and I certainly never got an email from them. Obviously they hadn't contacted other passengers either - as there were quite a number of other passengers left stranded to find their own way - as they too were not aware of the cancellation of their flight prior to arriving at the airport!

What really disgusted me, was that they said that the next flight they could get us (me and my sister flying together) onto wasn't until 2.55pm the next day, Monday 23rd May 2011 - almost 24 hours after my flight was due to depart! What's to say that if I accepted their offer of the flight the next day, that they wouldn't cancel that flight too... making it impossible to get to my destination? What sort of service is that? That's not a service. That's a disservice, to any potential passengers trying to get to another destination!

I have only ever flown Tiger once, and I again I had a problem, with the way they communicate with their passengers. Before web-check in was available, they never did once bother to contact me to advise that flight details/times had changed! Is it so hard to advise your passengers prior to them arriving at the airport? And why cant they squeeze you on to a sooner flight if its empty. I think having to wait almost 24 hours is a disgusting effort (if that!) Its just not good enough.

My Advice: Despite the cost of Tiger flights advertised, they may be cheap, but so is their service. Don't fly Tiger!
Now i'm still waiting on my refund.

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panadda
, TH
Jun 25, 2011 5:30 pm EDT

I totally agree with your complaint. I'm now the passengers that will fly to australia about this coming August. I had been changed the flight one time by tigerairways call center from morning time to evening time. but i say it's ok and must change the plan for accepted the flight. But! Now, i'm checking the status of my new flight.
It is showing us the status of our booking are cancelled! this is the twice shocked for us!
What does it mean? i do not understand the system of your operation, Tiger Airways.

Consequently, I must request to have tourism visa to Australia very soonest. I must use the schedule to submit for the australia embassy.But your company made my schedule changed. and Moreovers, we expected to have a refund for our payment soon! No more Tiger Airways!

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Tiger Airways Holdings poor customer service

I, Atul Dogar with my family and friends booked my return tickets from Melbourne Airport (Avlon) to Gold Coast. My booking reference no. is X3LULT and flight no. is TT6939 for five people. Our return flight was scheduled on 18th April, 2011 at 8:30 am, from Gold Coast. As soon as i reached airport i was informed to hold the cab and go to the service counter to get further information about my cancelled flight. When i went inside they told me that the flight has been cancelled with some unknown problem. So you have to go to Avlon via Brisbane which was scheduled at 2pm, which i think is bad customer service because they didn't bothered me to inform me about the cancellation so that i could have saved my money for the cab from city to the Airport and then from Gold Coast Airport to the Brisbane Airport which was approx. $380 plus wastage of time, few extra meals and physical and mental harassment for all of us. My little one had to suffer lot more as it was his sleeping time but we were forced by the unfriendly staff in heavy rain to search for our own conveyance as they refused to provide us any accommodation for the next available flight or to provide any conveyance to Brisbane Airport. With insufficient information we were roaming all around airport in heavy rain to find out some bus (as it was directed to us by Tiger Airways staff) to Brisbane until we realized that there is no direct bus from Brisbane to Gold Coast. Our child got sick and still not feeling well.
I would like to request you to take some strict action against the company, get me some justice and compensation for our loss not only for money but for time and physical and mental harassment.
Thanks
Regards
Atul Dogar
[protected]
2/95 Bendigo St, Prahran, 3181, Vic

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