Tiger Airways / flight postpone without proper notification
I have been travelling with Tiger Airways in Singapore quite a few times (3 or 4 times) this year. I have so far experience 3 delay, range from 30 minutes to 2 hours. Strangely i did not experience this before 2010.
On 7/11/2010, i am suppose to fly from Singapore to Hong Kong, on Tiger Airways flight TR2966, departing at 1.40pm. To my amaze, i find out that the flight is postpone to depart at 4.35pm. After some checking with the airline counter, they mention to me that a notification email is send to me on the 22th October about the postpone of flight departure time. It turn out that i did not receive any email from tiger airways. I would have delay coming to the airport if i know about the postpone. This has resulted in me wasting precious 3 hours in the airport.
I was called previously for a flight postpone, and tiger airway offer me the option to change my flight.
And this time round, i was only attend to by a email instead of a call. Email delivery does not mean that it will reach the receipent mailbox and read by the receipent. By missing the email, i have to wait aimlessly in the airport. It is unacceptable for a customer.
Tiger Airways have not been providing a good image and reputation of what a Singapore registered company should project. Its constant delay and management flaw, has result in a bad name for Singapore. I have fly budget airline in europe and malaysia, but never have i experience this before. As a singaporean, i am deeply sad of all the problem that Tiger Airways has offered to their customers.
I hope that Tiger Airways should take the responsibility and announce what is the measure and improvement that they have in mind, and resolve all this problem soon.
Flight TR2966 SIN-HK
Confirmation number W3JZLI
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