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Tiger Airways / flight postpone without proper notification

1 Singapore

I have been travelling with Tiger Airways in Singapore quite a few times (3 or 4 times) this year. I have so far experience 3 delay, range from 30 minutes to 2 hours. Strangely i did not experience this before 2010.

On 7/11/2010, i am suppose to fly from Singapore to Hong Kong, on Tiger Airways flight TR2966, departing at 1.40pm. To my amaze, i find out that the flight is postpone to depart at 4.35pm. After some checking with the airline counter, they mention to me that a notification email is send to me on the 22th October about the postpone of flight departure time. It turn out that i did not receive any email from tiger airways. I would have delay coming to the airport if i know about the postpone. This has resulted in me wasting precious 3 hours in the airport.

I was called previously for a flight postpone, and tiger airway offer me the option to change my flight.
And this time round, i was only attend to by a email instead of a call. Email delivery does not mean that it will reach the receipent mailbox and read by the receipent. By missing the email, i have to wait aimlessly in the airport. It is unacceptable for a customer.

Tiger Airways have not been providing a good image and reputation of what a Singapore registered company should project. Its constant delay and management flaw, has result in a bad name for Singapore. I have fly budget airline in europe and malaysia, but never have i experience this before. As a singaporean, i am deeply sad of all the problem that Tiger Airways has offered to their customers.

I hope that Tiger Airways should take the responsibility and announce what is the measure and improvement that they have in mind, and resolve all this problem soon.

regards,
Flight TR2966 SIN-HK
Confirmation number W3JZLI

Ka

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