TicketNetwork reviews and complaints 68
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Paul McCartney tickets
We purchased two tickets for Paul McCarthy at Joe Louis arena from TicketNetWork with the understanding that they were side view seats. When we got there we were not only in an obstructed area we were behind the stage with the only site being in the front of the stage with a rear view of the band. Never were we to see all of the band as there was a large black curtain blocking the view. We called to complain and were told that the tickets were sold to them as a limited view because the were located on the side of the stage but that we would have no problem seeing the band but it would be from the side. When we told them they were behind and side stage they said it was the fault of Joe Loius. I called Joe Louis and they said we had bought the last two seats before total obstruction and that it was not there fault as we could see Paul when he was up front and the rest of the tickets sold in that area was marked rear side view. Had we of known this we would not have purchased these tickets. Enclosed is a copy of the letter we received stating that it was limited view because they were on the side. I feel we were totally misled and feel we should get a refund for most the show we missed.
Ripped off thousands for super bowl tickets!!!
We purchased super bowl tickets from this unethical company in sept 2014. They kept delaying the pick up date for the tickets, until they finally pushed It back all the way until the day of the game. Now they are telling us they no longer have our tickets because the stadium is oversold and will give us a portion of what we paid for them. Yet they still have tickets available on their websit...but for $9, 000 more than what we paid for them-each ticket! We are out thousands of dollars because of how expensive the flights, hotel and rental car are for the special event. I have never felt so betrayed. Do not buy from this company! I think they wait until the last minute so they can try to get more money for your ticket and then tell you, oops sorry. Devastating...
Attorney General of WA is asking super bowl ticket buyers that didn't get thier tickets to contact them.
Attorney General of WA is looking into the super bowl ticket sellers that didn't deliver and want people who are out money to contact them.
It does hurt and I was also ripped off the same way with my Super Bowl tickets and we ordered ours back in May
Poor customer service
This company was awful. My tickets weren't going to be delivered until 5 hours after the concert so I had to stop the tickets where they were at in route and drive 2 hours to pick them up so I would receive them on time which completely ruined my plans. I was told they would be shipped immediately and they waited until Monday when Fed ex does ship out Friday evening and Sat. Then I still wasn't going to receive them until Friday! If I hadn't wanted to see the concert for years I wouldn't have went to the hassle. Plus they charge a lot per ticket, an extra almost $200 dollars.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor customer service
Do not use this website. I spent $2500 for tickets to an nfl game on this website. They were not listed as indoor seats but when they arrived they said indoors on the tickets and i found they were, in fact, inside. This was not what i wanted. I looked elsewhere on the internet and every other website i found listed them properly. When i called to try to exchange or refund or resell they refused to be of any help and were incredibly dismissive. I understand that this was at least partly my fault but it was the way i was treated that leads me to post this negative review. After 3 phone calls and 45 minutes on hold they expressed zero interest in helping me and denied any culpability for the situation what - so - ever. It was an unbelievably frustrating experience from a customer service perspective.
The complaint has been investigated and resolved to the customer’s satisfaction.
Misleading Ticket Sales
StubHub indicated that TNDirect had tickets to a Bruce Springsteen concert in Row A. When I was directed to TicketNetwork.com, the ticket was represented as Row A-EDG. I never saw this labelling before, and even Google'd "A-EDG." Upon finding no indication of what A-EDG meant using Google I bought the tickets. When they came, they were row Y (the last row)! StubHub said that they are not affiliated with TicketNetwork.com. TicketNetwork.com said that the tickets were non-refundable. SCAM. SCAM. SCAM. Avoid both StubHub and TicketNetwork.com.
The complaint has been investigated and resolved to the customer’s satisfaction.
Absolutely terrible experience. Bought tickets (so I thought) only to have the seller not have them. Re-bought tickets (so I thought) only to have the seller do the same thing. This website is a joke. It's more expensive, but just go to stubhub or ticketmaster.
Gauging Service Fee
We purchased 4 tickets $296 each to the Eagles/Lake Tahoe, NV for August 30, 2014. The price for the tickets is $296.00 per ticket AND a $74.00 service FEE per ticket. At the time of the order I thought the $74.00 was the TOTAL service fee (25% fee charged per ticket). In addition there is a $15.00 standard delivery fee. This Ticket network is "scalping" tickets...$296 fee for what? Thank you. Megan Warren/[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Ticket Prices
I purchased tickets via ticket network.com for wicked for march 2013 at the bob carr perf arts ctr.in orlando - i paid $231.00 for 1 ticket plus 42.00 for handling plus another 15.00 for service charge.. $576.00 for two tickets. I went on the website for the bob carr center and looked up the tickets and they were only $121.00 a piece. I paid more than double for these tickets! This site is a fraud - i called the company and basically the nasty girl told me that i was the fool for paying that much. When i went googled this show - this site came up and i thought it was ticketmaster... Do not get fooled. You think that you are buying from ticketmaster but you are not.. Be very careful. I am very educated and usually very careful but i just got scammed... Do not buy off this site.. Buyer beware
Buyer beware fraud site. I can only hope that these tickets are valid when i go this week end.
The complaint has been investigated and resolved to the customer’s satisfaction.
Legalized extortion
Ticket Network is LEGALIZED EXTORTION. BEWARE! The tickets we order by phone were $39 plus additional handling fees equaled almost $50 per ticket. Received the tickets and discover they were only $15 each at face value! I called the company and asked why they had charged my almost $40 per ticket when they were 15 dollar tickets. The lady I spoke with was very rude and basically shut me down by re-explaining all their legal extortion language. I told them I was going to report the to the BBB and the Attorney General's office and anyone else I could think of and they said OK...guess they have heard that before and just don't care because nothing ever stops them from ripping off the next victim.
It is very interesting to me how they come up as the company to buy from when you have not listed ticket sellers just the name of the team.
The complaint has been investigated and resolved to the customer’s satisfaction.
Be warned to never use this site for purchasing any tickets
BE WARNED TO NEVER USE THIS SITE FOR PURCHASING ANY TICKETS!
I accidentally purchased tickets for The Book of Mormon on this site - First mistake, was that I didn't use the trusted, tried and true http://StubHub.com site that always stands behind your purchases!
Within minutes of receiving my email confirmation from my purchase with http://TicketNetwork.com I realized that I had purchased tickets for the wrong day... I was planning my trip to NYC 2 weeks later and I called them immediately to ask them to switch out my tickets or refund me, so that I can buy tickets for the right day. BUT, they told me that I needed to contact the actual seller - This is where it all went wrong. A very SHADEY company called Bryant Entertainment Services in New Jersey... Some guy who refused to give me my money back said, "Too Bad!" He then told me that I needed to contact TicketNetwork again, because they are the broker.
I called them back and spoke to a guy named Drew who told me to write customer support an email with my case to see if they might be able to refund me... Two days went by and no answer. I did get an email with a FedEx confirmation telling me that the USELESS tickets would be arriving to me on Wednesday. I responded with the same request for a refund and said that i didn't want these tickets and to place contact me... NOTHING.
On Wednesday (today) I called my bank and we called TicketNetwork's customer support together... the very rude customer support agent told me that their policy is that they DO NOT refund online purchases and that the purchase is final. I then asked her for her name and asked to speak to her supervisor, to plead my case. She said to me, "If you don't stop taling sir and listen to what Im saying I will hang up on you." She kept speaking bout their policy and I asked again to speak to her customer service supervisor and she hung up on me.
Whatever happened to the good old American business proverb, "The Customer is Always Right?" I would have expected a lot more from such a large company.
The reason to write this email is to WARM EVERYONE TO NOT USE TicketNetwork or Bryant Executive Services! Use http://StubHub.com instead... They stand behind your purchase and they will refund tickets if you make a mistake and have excellant customer service... I will never veer away from them again!
Hello John! You are welcome! We're always glad to help. I'm afraid we at TN cannot force ticket sellers to switch out event tickets due to the fact that we don't own any event tickets. The tickets on our site are all being listed by independent ticket-selling companies that have a track record of providing tickets to customers. We're therefore an internet exchange that helps connect ticket buyers and ticket sellers in a secure forum so that you can purchase tickets knowing they will be delivered and valid for entry. We back up all the ticket orders through our website with a 125% guarantee.
In your case, we're very sorry to hear about your unhappiness with the customer service you received from your seller and from a representative at our office. We'll definitely investigate those two issues for you. We were more than happy to assist with your order and hope you enjoy your event!
I was the original poster on this topic. Update is that they have offered to refund my money and I have purchased new tickets for the right day without issues. It has been resolved and I am now happy.
TicketNetwork is operating a scam
TicketNetwork is operating a scam. I purchased 2 tickets after looking at the venue map. I received an email confirming that I'd indeed purchased two tickets in Section A Row J (12 rows from the stage). The tickets I received in the mail were in the 2nd Balcony A, Row H (2 rows from the ceiling). I was told by TicketNetwork, "Well, we never specified *which* Section A your seats were in, " and they refused to refund my money. At the concert, I met 8 other people in the nosebleed section who had been victims of the exact same scam. Certainly we represent a small percentage of people who are being ripped off by this company. I am contacting the Oregon state attorney general's office this week, and am actively seeking others who have been victimized. Stay away from TicketNetwork!
Concert Tickets
TicketNetwork is operating a scam. I purchased 2 tickets after looking at the venue map. I received an email confirming that I'd indeed purchased two tickets in Section A Row J (12 rows from the stage). The tickets I received in the mail were in the 2nd Balcony A, Row H (2 rows from the ceiling). I was told by TicketNetwork, "Well, we never specified *which* Section A your seats were in, " and they refused to refund my money. At the concert, I met 8 other people in the nosebleed section who had been victims of the exact same scam. Certainly we represent a small percentage of people who are being ripped off by this company. Stay away from TicketNetwork!
They are simply taking your $$ without providing the product
3 days ago, I purchased 2 floor seats for a Hornets bball game. My CC gets charged. Next day, I recieve an email saying those floor seats are not available would I like to buy seats 15 rows higher for $15 less than what they sold the floor seats. I tried to call the company and complain but they NEVER answer the phone number they provide. I email the company and they dance around saying they are a third party retailer and don't actually have any tickets. So, then the next day, I use www.seatgeak.com and well what do you know, those same exact floor seats are up again with Ticketnetwork as the seller. No only that, but they have 6 more floor seats right in the section of the Hornets sideline. So, I think, no way they try to screw me over twice. So, I buy the 6 floor seats and they charge my credit card almost $1000.00 Guess What? Today, I get an email AGAIN saying none of those floor seats are unavailable and would I like to buy seats 18 rows up for a "discounted" price of $20 from what I paid for the floor seats. I have tried calling their phone number multiple times and nobody ever answers. I leave messages with my phone number and nobody ever calls. I would avoid this company like the plague. They claim to be like eBay on another site. I am WAY more comfortable purchases tickets on eBay than this place. NEVER would I use this site with any confidence. They are simply taking your $$ without providing the product.
I am not confident that this is a legitimate company
On 11 May 2012, i went on a ticket search via Google to buy Les Misreables tickets for my wife and I. The venue date was for 5 December. I came across ticketnetwork.com in my search, looked through the website, purchased two tickets for $125 each, that were to be shipped via FEDEX around the time of the venue.
Ticketnetwork.com accepted payment for the tickets ($250) and offered me the ticket insurance (through a different provider) that I also purchased at that time on 11 May 2102.
On 3 Dec 2012, with the event two days away, I called the box office of the venue to see if the tickets had been sent there by mistake, and they informed me that internet scams were common, that they only had an agreement through Ticketmaster, and that it was not uncommon for scalpers to make multiple copies of E-tickets and sell them off. During this conversation i went through my Emails and discovered that i never received a confirmation email of my purchase for the tickets. However i did recieve an email confirmation of the insurance purchase.
So I used the Insurance Customer Service number to obtain purchase information on the ticket seller (ticketnetwork.com) and obtain a customer service number for ticketnetwork.com. I called this number and i received a recording asking for my purchase number (which i did not have because ticketnetwork.com never sent the confirmation email) and got nowhere. So i called their [protected] number again and took the the "all other questions" option #3, followed by #4 and was put onto a
"a representative with wbe right with you" holding list that told me I was second in line.
After waiting on the phone for about 30 min and begining to think i was being dropped into a "Call-Wating Black Hole", i decided to call on my cell phone and go the same rout to where i was already on hold. And guess what? i was also second in line on my cell phone too. Amazing.
Anyway, after about an hour, i was surprised to find a live person answer the call. As it turns out, between the purchase date and the venue date, the company that ticketnetwork was planning to buy the tickets from went out of business and that the no longer could provide the service that they were contracted to provide AND that i paid for. They told me that if i wanted my money back, that i had to contact my credit card company and place a charge back order.
I then asked "What about the 125% guarantee?" They said it didnt apply in this case because their vendor went out of business and they did not have a way to recoup thier costs. I asked, how that applied sinc the first bullet about their 125% Guarantee page stated, and i quote "•Your order is accepted by, but not delivered by the seller"
In this case the seller accepted my order and my money and definately did not deliver. Again the ticketnetwork.com rep told me to contact the creditcard company to get my money back.
Truth be told, i have no way of knowing if the vendor company ever existed beyond a name on paper, nor to i have any reasonable beilef that ticketnetwork.com didnt just generate their own positive online reviews. I am not confident that this is a legitimate company.
Hello Otushe! Thank you very much for your commentary in regards to your order through our website. We're all very sorry to hear that you are so perturbed by your ticket purchase.
Briefly, we at TN are a nationwide exchange through which independent ticket-sellers from across the United States, Canada, and beyond resell tickets to popular sporting, concert, and theater events. We at TN do not directly own, price, and ship any tickets ourselves, but rather serve, like EBay, for instance, as a secure marketplace that connects ticket buyers with ticket sellers. Our job is to facilitate ticket transactions and then thereafter monitor those transactions for the benefit of the customer. We do indeed have a 125% guarantee in place for sellers that is designed to protect and compensate customers due to non-fulfillment of ticket orders. We also have a ranking system that routinely monitors the ticket sellers who do business on our exchange so as to provide as much security as possible for ticket buyers.
In your case, I'm afraid I don't have all the relevant information in regards to your ticket order, but it sounds like you were having difficulties with your seller - perhaps after they left our network. I'd appreciate if you could email our manager Marie at marie.daniels@ticketnetwork.com and she'll be happy to look into your issue for you.
Thank you again, and we hope to hear from you.
tickets not delivered
I purchased tickets to the SAM SFA football game on the Thursday before the game and the site only gave me the option of Federal Expressing the tickets charging me $25.00 to do so. I agreed because of the last minute need for the tickets. The sellar nor the site said anything about requiring a signature for the envelope, so I assumed the package would be left on my porch like thousands of other Fed Ex packages int he past. Becasue I was at work and could not sign fro the package they did not deliver it until MOnday AFTER the game. After calling the Ticket Network their only solution to the problem was to allow me to buy MORE ticket they would e-mail to me. (funny they didn't offer that in the first place) The worker on the phone was EXTREMELY rude telling me he would not refund my money according to their 125 % guaratee and that he would not connect me to a supervisor to speak to.He curtly replied, " we don't always get what we want do we?, " when I requested a refund. When I reminded him that I had been told that the call was being recorded that he might want to reconsider how he was talking to me, he laughed and said that it wasn't being recorded. I said, so the recording at the beginning of the call was a lie? to which he replied, you can call it wahtever you want, but we don't record the calls and we don't give refunds. He directed me to send my complain to an online e-mail account. Marie, the Customer support person was no help either, saying that yes the sellar was responsible for requring the siganture, but they would not hold the sellar responsible for not delivering my tickets on time. BAD BAD buisness. Will be making a formal complaint tot he BBB and hope that other people will read this BEFORE the lose their money on this site.
The complaint has been investigated and resolved to the customer’s satisfaction.
I too purchased tickets on here and was ripped off first with the 2 96.00 tickets cost 242.52 suppose to be halfwsy tickets i bought and shen we got there all the way in upper balcony nose bleed seats. Called next day to complain and was told about there so called company and in the furture i should call and not order online! Thought i was dealing with Ticket master! Thoroughly my fault for being in a hurry and not looking. Live and learn!
Hello Carri! Thank you very much for your feedback. We're sorry for your unhappiness with your order.
Briefly, you ordered tickets and chose FedEx Express Delivery (which takes one business day) in order to receive the tickets. The tickets were shipped promptly by the seller. Your purchase was just under $100 and the seller of the tickets chose to have a signature requirement on the package. You were not available to sign for the tickets at your house (which is the address you entered for delivery). You therefore were unable to access the tickets prior to the event because the tickets were still in FedEx's hands.
In regards to our guarantee, the 125% guarantee is specifically for those cases in which a ticket seller does not provide tickets to a customer due to negligent behavior. This might include the seller shipping the tickets to you via FedEx 2-day air when your event is only in a single day (ie: there would be no delivery attempt before the event). It also would cover things like sellers not leaving tickets at will call or not emailing tickets when they're supposed to do so.
In your situation, the seller for your ticket order shipped your tickets very quickly and FedEx additionally attempted to deliver them to you prior to the event. We would not be able to hold your seller responsible for you're not being available to receive the tickets since that is something over which they have no control.
In regards to the signature requirement, many ticket sellers do indeed require a signature for ticket packages due to the fact that event tickets tend to be pricier items and also due to the fact that tickets are often irreplaceable. We mention this fact on our website in the FAQ portion (see the attachment). The decision as to whether a signature should be required on a package is up to the seller - some sellers don't require a signature.
Please note, too, just as an FYI, you could have entered your work address as a separate shipping address during checkout to ensure you would have received the ticket package.
In terms of the customer service you received, we're certainly sorry for your unhappiness and will be more than happy to investigate your complaint. We expect all customers to be treated respectfully and - despite any negative phone experience you received - we believe we have been proactive in assisting you. We have already offered you a $100 discount on any new purchase through our company to make up for the event you missed. The discount offer is slightly above the total of your original order and will allow you to access a de facto refund for your past purchase via a re-order. That way your money won't be wasted and can still be spent on event tickets that you are able to use.
The offer is still open - so please let our customer support people know your decision.
There is no reason to purchase from this company
Stay away! We went to our concert and were turned away because they lost power. Later the venue put the show on anyway. TicketNetwork.com give money back if the show is canceled and no reschedule so they told us that since it wasn't technically "canceled" we were out of luck. They then referred us to who they got tickets from or back to the venue. If this is the case I could have gotten them myself from the 3rd party...or my tickets would have been covered had i gotten them from the venue. THERE IS NO REASON TO PURCHASE FROM THIS COMPANY. Save yourself the trouble and get them direct so they don't hose you for $200+ like me.
Lamexe,
We are sorry to hear about the dissatisfaction over your recent purchase and the events surrounding your order. We would like to provide you with a complete refund of your purchase, however in order to do so we request that you contact us at customerservice@ticketnetwork.com so we can arrange this refund.
When you contact our customer service department please include your order number so we can quickly assist you.
Thank you,
TicketNetwork’s Legal Department
They are a hub basically for legal rip offs
They are a hub basically for legal rip offs, their 3d party sellers are all part of the group, not really 3d party as I talked to the "actual" seller who tried to convince me it is ok to by $5 tickets in the nose bleed section and list them as front row for $17. The unsuspecting spouse who knows nothing, except she wants to surprise her hubby with tickets to a game, thinks wow that's a good deal, then learns she bought $5 front row tickets way up in a specific section, not front row tickets as they state in the comments. Just a bunch of ### ripping off people, stay away. No they could care less when you call, they actually said we're like a grocery store, thats our mark up, we think it's fair and not our fault front row can mean many things...stay away.
Do not buy anything from these guys they are CRIMINALS! I ordered tickets from them and they never arrived. I called and they never even refunded me. As a rsult I never got to attend the concert and got ripped off. I had to get VISA involved to resolve the issue. You are better off on Stubhub or anywhere. These guys need to be charged they are criminals!
I purchase 3 tickets to a musical in Portland, OR. I did not get what I thought I was ordering. The website is misleading and way overpriced for what I actually got. Apparently, while BAL A means balcony-section A and BAL B means balcony- section B...BALC means they can give you a seat anywhere in the balcony. Also, the tickets available for the balcony were either 2BAL or BAL. I thought that meant BAL was 1st BAL, since those tickets were a little more money...I was wrong. Apparently, BAL means they can put you anywhere including 2nd balcony. BEWARE! If the ticket sounds vague...assume the worst. Also when I called customer service and spoke with Robert, he refused to let me speak with a supervisor and eventually hung up on me. NICE! I will NEVER USE THIS COMPANY AGAIN!
Hello Havaldine! Thank you very much for your comments. I'm very sorry to hear about any problems you may have experienced with an order that you placed through our site. We want all the customers who order through us to have the very best of event experiences.
In your case, I'm afraid we don't have enough information to examine your order further. Could you please message us back with your Purchase Number? You could also email us directly at customerservice@ticketnetwork.com and put ATTN: Marie in the subject line. That way your email will go right to our manager.
We look forward to hearing from you!
Hello Hulbeker! Thank you for your comments. We're sorry to hear about your unhappiness with the ticket order that you placed through our exchange.
Briefly, we at TN are a nationwide network through which independent ticket sellers (trusted individuals and professional companies) resell tickets to popular sporting, concert, and theater events. We don't directly own, price, or ship tickets ourselves, but rather, like EBay, serve as a marketplace through which ticket buyers and ticket sellers can connect. We therefore facilitate ticket transactions and also monitor them to ensure the best possible service for customers. Please also note, because the tickets on our site are being resold, they are also being re-priced by their sellers. This means that the prices for tickets on our site are going to be independent of (ie: above or below) ticket face value.
On that note, we expect any tickets listed on our site to be advertised accurately vis-a-vis how the seller listed the tickets for sale. We have procedures in place to assist customers if they believe or suspect that the tickets they purchased were listed erroneously or inaccurately. I don't believe we previously received any communication from you based on the very little information provided in your commentary.
Either way, we'd appreciate if you could email our manager at marie.daniels@ticketnetwork.com and she'd be happy to assist with your problem. Please inform her of your Purchase Number in the email and include reference to your Complaints Board posting in the body of your email message.
Hello Livare! Thank you for your feedback. I'm very sorry to hear about the confusions associated with your purchase through our online ticket marketplace. It sounds to me like you are referring to a venue called Keller Auditorium in Portland. This venue has the odd distinction of having two separate balconies with the same letter rows, which can be confusing. Each general area is also chopped into lettered sections. So, for instance, within the First Balcony, there are separate sections A, B, C, D, and E. The Second Balcony is also chopped up into sections A, B, C, D, and E -- so is the Orchestra. I have attached the venue map (if it shows up) which might help to illustrate the point I'm making.
On that note, it's important to note that the tickets you see listed on our site are actually being listed and priced by independent ticket-selling companies, not by us directly. The sellers who resell tickets through us advertise their seats either generally or specifically (depending on the seller). We can only promise what a seller explicitly promises on their ticket listing and we can't hold sellers to assumptions a customer makes about an order. We encourage sellers to be as specific as possible with their tickets, though, to make things as little complicated as possible.
In this case, it seems that you saw tickets advertised as simply being for the Balcony, without any reference as to whether the tickets were for the First or Second Balcony. You apparently assumed that the tickets would automatically be for the First Balcony, although the seller didn't promise that fact. The tickets ended up being for the Second Balcony instead, which is what has made you unhappy with your order. (Please note: if you're ever uncertain about the location of tickets before an order, you can always call or email us and we'd be happy to help!)
That being said, I'm certainly sorry for the confusion and for any negative service you experienced (we'd be happy to check that out for you, too). We can't, however, force the seller to cancel the order, because they did provide seating in the Balcony area, which is all they advertised. We're nevertheless sorry for the misunderstanding and, if you would email our manager Marie at marie.daniels@ticketnetwork.com, we'd be happy to try and help!
Do not ever use this site, you will be cheated out of money and no one will help you
I ordered two tickets for my fathers birthday, and was sent the wrong tickets. I double checked my receipt and my bank account to make sure I wasn't mistaken. I wasn't. When I called there was no answer, and I left a message and sent an email. I sent an email explaining my situation and got a response two days later attempting to convince me I received the correct tickets. I continued to explain myself and was simply told there was no chance that they were wrong. I never received a refund or the correct tickets. I paid $160 for the tickets themselves and more than $50 more in service charges and shipping fees. The tickets I received were $40 tickets and in the back of the second balcony. Ticketnetwork is more concerned with "being right" than making sure their customers get the tickets they paid for. Do not ever use this site, you will be cheated out of money and no one will help you.
Hello Lucy! Thank you very much for your comments. We're sorry to hear about the problems and confusions concerning your ticket purchase through us. We at TN are a nationwide network through which independent sellers (trusted individuals and professional companies) resell tickets for popular events. We want all of our customers to have the very best of order experiences. I'm afraid we're unable to understand completely the nature of your complaint. It appears that you are concerned with something having to do with the location of the tickets you received.
If you'd be so kind, we'd appreciate your emailing our manager at marie.daniels@ticketnetwork.com so she could look into your issue. Please also include your Purchase Number in the email.
Thanks so much!
Fraudulent Practice
Purchased what I assumed to be overpriced tickets, which I understood were sold by another company, Top Shelf Tix. As the other complaint suggests, when I call "top shelf tix" no one answers the phone. i have emailed them and Ticket Network and no one will respond. The problem is that I specified a New York address for delivery of these tickets, but the tickets are being delivered to California through FedEx. Given the agreement the TN had to ship to NY, and the price I paid for shipping ($15) I believe this should be handled bythem. But no one at either company will help me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello CAgirl! Thanks for your feedback. We actually responded to you previously via email about the confusions with your purchase. It appears that your ticket seller accidentally shipped your tickets to your billing address rather than the ship-to address on your order. We are very sorry for that trouble and have also let your seller know that they need to be more careful in the future. We also let you know that we would refund your delivery fee and reimburse you for any other reshipping fee if you had to ship the tickets off to your friend. We were happy to answer additional questions you posed, as well, and you indicated at the end of that exchange that you were satisfied you had been heard.
We've offered you a discount on a future order, too, to apologize for the trouble. Please let us know if we could ever help you in the future with tickets!
a friend's half-sister makes $72 every hour on the internet. She has been fired for six months but last month her payment was $17586 just working on the internet for a few hours. Read more on this site... LazyCash35.com
Misrepresentation of Tickets
Advertised front row tickets with padded seats in the ADT lounge at the Sunrise Centre for the Florida Panthers Hockey game on December 31st, 2011. Sold us 8 tickets that turned out to be "standing rooms only" - General Admission tickets that are worth $25 a piece rather then the $200 we paid for 8 tickets. We tried to resolve the matter after receiving the tickets via Fedex and their customer service was outright rude and said we are only a "website" we DO NOT sell tickets. Please contact the "ticket seller", long story short. The ticket seller & ticketnetwork play the blame game & we are now handling the situation with our credit card company.
Buyer Beware as this company is all about Bate & Switch
Your truly,
Ticket Network Victims
In keeping with their reputation as "scam artists", Ticket Network have responded with another series of misrepresentations!
For proof of this, I have attached an exact image of what was promised on their website - anyone with a basic grasp of English would interpret the "promise" as being for padded seats, first row. Unless we are meant to read into this that there is ONE padded seat for the entire ADT club?
The exact copy on their website advertised the following (the "Padded seat" and "First row" references were conveniently left out in their "response" above):
VIP Area/Club Lounge access included. VIP Parking included. Padded Seat. Includes VIP entrance to event. VIP access included. Food and beverages (including beer and wine) included. First row.
Note the missing copy in their above response to our complaint:
Seller's Note: VIP Area/Club/Lounge access included. Includes VIP entrance to event. Food and beverages (including beer and wine) included.
Secondly, nowhere in the site copy did it indicate" General Admission" - see for yourself on the image. The very first mention of GA appears on their confirmation email - AFTER they have banged your credit card. (see image)
Thirdly, they did no email us an explanation. In fact, their call center agent hung up on me when the conversation got heated, with her constantly interupting me and refusing me the opportunity to explain my displeasure. Fine service indeed.
Finally, we have a child with special needs - this game was his Xmas present. We have been contacted by at least one Florida newspaper at this point as a result of Twitter. Universal Events (the "reseller) have offered to "negotiate" with Ticket Network on our behalf but have not come back to us at this point despite us providing ample proof of the misrepresentation. I have no doubt that the press locally will have a field day with the story when they interview us on our arrival in Florida on Monday. We will also be contacting local radio and television with our story - through our extensive contacts in media.
At this point, we are sufficiently enraged that nothing short of a full refund on the tickets wil stop the Tsunami of negative attention we are about to focus on Ticket Network and their unscrupulous business practices!
Hello! I am an employee of TicketNetwork responding to the customer above. We're sorry to hear about the problems and confusions the customer experienced in regards to his order.
Briefly, the customer ordered tickets marked as being the following:
Event: Florida Panthers vs. Montreal Canadiens Dec 31 2011 6:00PM
Venue: Bank Atlantic Center in Sunrise, FL, United States of America
Section: ADT GA Row: GA
Seller's Note: VIP Area/Club/Lounge access included. Includes VIP entrance to event. Food and beverages (including beer and wine) included.
As you will notice, the tickets ordered were for the ADT Club at the venue and the tickets were also marked as being GA -- which means "General Admission." General Admission means that ticket-holders will access places in the area allotted (ie: the ADT Club) on a first-come, first-serve. This is in contrast to so-called "reserved seating" wherein customers purchase specific seats which they are guaranteed to access (eg: section 104, row 5, seat 4). GA tickets are almost always standing room only (which is typical especially for tickets for the Floor section of venues).
In this customer's case, he purchased tickets that allowed him access to the ADT Club, where there would be seating located for clientele. However, because the tickets were General Admission, the customer wasn't guaranteed access to a seat -- he was guaranteed access to an area in which seats are located. Those seats that did exist in the club would be accessed on a first-come, first-serve basis by the people allowed access to the ADT area. (This is how most "clubs" work at venues in the United States and beyond -- general access to the club wherein seats are available.)
On another note, there is no mention on the ticket listing that the tickets concerned guarantee front row seating -- the seller would have specified this on their ticket listing if that were true, because it would be a great selling point for the tickets.
Additionally, the above has been previously explained to the customer in an email, to which we have awaited a response, but have not yet received one. We would also have been happy to help the customer out with his order initially if there were any confusions about the tickets beforehand.
We'd also be happy to offer the customer a discount for the misunderstanding, but I'm afraid the seller of the listing advertised the tickets correctly.
overpriced tickets with service fee
JUST RECEIVED OUR FED EX ORDER WITH TWO PAUL BRANDT CONCERT TICKETS ORDERED FROM ticketnetwork.com. WE ARE SHOCKED THE TICKET PRICE PRINTED ON THE TICKET WAS $34.50. PRICE BILLED TO MY CREDIT CARD WAS $370.82! THIS PRICE INCLUDED A $52.82 SERVICE FEE. BUYERS BEWARE! MY FAULT FOR NOT CHECKING OTHER SOURCES FIRST. WE WOULD UNDERSTAND THE PRICE IF THE CONCERT WAS IN A DAY OR TWO, BUT THE CONCERT IS THREE MONTHS AWAY AND IN A NO ALCOHOL ZONE! THIS SUCKS. NO FUTURE BUSINESS FROM US OR ANYONE WE KNOW TICKETNETWORK.COM! UNBELIEVABLE. THIS COMPANY ALSO HAS A WEBSITE UNDER tickettitans.com. RIP OFF!
The complaint has been investigated and resolved to the customer’s satisfaction.
Rip off and stay away from Ticketnetwork. I purchased tickets for Andre Bocelli at the Hollywood Bowl for P1, assuming it is Promenade 1 as I would not look at it any other way. Unfortunately, P1 means Promenade 3 which would have no idea. Therefore my tickets are much further away that what I anticipated and TicketNetwork refuses to accommodate. I also disputed this with my credit card company. Lesson learned, research, research, research.
Hello! I am an employee of TicketNetwork responding to the comment by lalalalala2.
To begin with, as explained previously, TicketNetwork is a resale marketplace through which independent sellers resell (and thus reprice) tickets to events. This means that the tickets purchased through our website are going to be priced above or below their face value by the respective sellers. This is explained above every event listing on our exchange (all 64, 200+ of them) where our status as a resale website is clearly indicated. (We have a series of bullet points that outline for customers the major points they need to know before placing an order.)
Having said that, Ticketmaster is a primary ticketing source, not a secondary one -- meaning that TM is not a network of independent ticket sellers like TicketNetwork. Venues contract out their direct ticket sales through companies like Ticketmaster, which means they sell tickets for their face value. We recommend that consumers shop around for tickets first and always check the venue of their event as a primary measure. We at TN are simply here to give consumers more ticketing options, but, of course, the decision of what to buy and when is with the customer. We assume, as do all companies, that, when people buy through us, they do so after making a researched and considered decision.
On that note, I should mention, too, that the purpose of exchanges like TicketNetwork is to keep tickets on the market long after venues are all sold out. It's also true that event promoters routinely withhold large numbers of tickets from public sale in order to distribute and sell privately. Ticket sellers can access such tickets and list them for sale on sites like TN and thus give consumers access to tickets they were never allowed to buy.
In regards to the customer service experience, it seems that lalalala2 is confused by the difference between TN and the sellers who list tickets on our exchange. She mentions a phone conversation she had with a customer service representative who talked about a "pricing department." TN is a marketplace, like EBay, through which tickets are sold, and so we don't price anything or in anyway set the ticket prices listed by sellers. It would therefore seem that lalalalala2 was actually speaking with her ticket seller, not TicketNetwork -- a common confusion. If, indeed, there was any rudeness on the seller's part, we would appreciate lalalalala2 telling us about it by emailing marie.daniels@ticketnetwork.com. We at TN are here to facilitate and monitor ticket transactions and want to make sure customers are treated with respective. It seems, though, in this case, that the customer was not primarily in contact with us about her order situation, but rather with the seller.
Hi there,
Cannot agree with the complaint anymore. I have just bought a ticket from Ticketnetwork yesterday. And my friend has referred me to the ticketmaster.ca I got shocked that the price on ticketmaster is only 30% of the price I paid at the ticketnetwork. There are few issues here,
1. They have put the message that no refund, no exchange. Both these messages are not clearly and enlarged to the client to see it before you push the purchase bottom.
2. They hide the price information. I have been talking to a customer representative on the phone, she has been telling me that the price is issued by the pricing department, but there is no clear information stated on the website how they set the price. They have claimed that the price is set up based on the market supply and demand, but what the incentives are to buy the tickets from them if you can get a better price. They have not alarmed the clients to check other sites. They are waiting for the commission to get into their packet.
3. The customer service sucks. They have not tried to improve the customer service quality. Instead, they are trying to shout at the customer. I have asked the customer service representative to transfer my call to the supervisor. It takes a long time to get a response. In this case I give an 0% on the customer satisfication. I understand the supervisor has been trained for the legal purpose. But the supervisor just pushes all the responsibility to the AGREE BOTTOM on the agreement. They are not listening your reasons and words, they also did personal attacks to clients, which can lead to a lawsuit.
4. When I asked to transfer my call to the supervisor, the customer representative has been refused my request for more than 3 times without any reasons.
What you can do now:
1. Fill the Customer Complaints on BBB USA website as soon as possible.
2. Call your credit card company to stop the transaction and also fill a credit dispute to stop the transaction if you can.
3. Stay toned, and do not need to call these representatives, because they are untrained. If you called, please record all represenatives' name and number and put them on the dispute.
DO NOT BUY ANY TICKETS FROM THIS SITE BECAUSE YOU CHECK OTHER SITES.
Hello! I am an employee of TicketNetwork responding to the customer above.
Briefly, we at TN are a nationwide network through which registered companies and trusted individuals resell tickets to events. This means that we don’t own, price, nor ship the tickets you see listed for sale on our website. It’s also true that the tickets listed on our exchange are being resold (and thus re-priced) by their respective sellers. The resultant mark-up is what keeps popular event tickets on the market longer than they’d normally be available for purchase. So, as a result, consumers are able to buy tickets to highly popular events on their own schedule and either after or before other event tickets are available.
In this case, I can understand a customer's frustration with cheaper tickets being available elsewhere for purchase online. Please nevertheless know that neither we nor the sellers on our exchange have the ability to monitor ticket availability on a national level. There is therefore no concerted attempt to advertise tickets on our site that are available elsewhere for a different price. We at TN simply let sellers advertise tickets and let consumers choose whether or not to buy them.
Regarding the service fee, the service fee is the only part of the entire ticket transaction that accrues to TicketNetwork. It equals 18.5% of the ticket price and pays for website maintenance, billing security, customer support, and other such website features. The fee itself is advertised twice during checkout (on 2 separate checkout pages) prior to order placement. All ticket-selling marketplaces charge a service fee (even those who "don't" by hiding it in the ticket price). I'm therefore sorry for the customer's unhappiness, but there was nothing untoward or dishonest about his or her transaction.
Hello! I am an employee of TicketNetwork responding to the customer above.
Briefly, we at TN are a nationwide network through which registered companies and trusted individuals resell tickets to events. This means that we don’t own, price, nor ship the tickets you see listed for sale on our website. It’s also true that the tickets listed on our exchange are being resold (and thus re-priced) by their respective sellers. The resultant mark-up is what keeps popular event tickets on the market longer than they’d normally be available for purchase. So, as a result, consumers are able to buy tickets to highly popular events on their own schedule and either after or before other event tickets are available.
In this case, I can understand a customer's frustration with cheaper tickets being available elsewhere for purchase online. Please nevertheless know that neither we nor the sellers on our exchange have the ability to monitor ticket availability on a national level. There is therefore no concerted attempt to advertise tickets on our site that are available elsewhere for a different price. We at TN simply let sellers advertise tickets and let consumers choose whether or not to buy them. We expect and encourage customers to do independent and individual price research for their ticketing interests.
Regarding the service fee, the service fee is the only part of the entire ticket transaction that accrues to TicketNetwork. It equals 18.5% of the ticket price and pays for website maintenance, billing security, customer support, and other such website features. The fee itself is advertised twice during checkout (on 2 separate checkout pages) prior to order placement. All ticket-selling marketplaces charge a service fee (even those who "don't" by hiding it in the ticket price). I'm therefore sorry for the customer's unhappiness, but there was nothing untoward or dishonest about his or her transaction.
TicketNetwork In-depth Review
In summary, TicketNetwork is a platform where people can find and buy tickets for various events. It has good points and some areas for improvement. This review will help you understand what to expect when using TicketNetwork.
Website Usability and Design
- Navigation and Layout: Website is easy to use. Menus are clear, and categories help find events quickly.
- Mobile Responsiveness: Site works well on phone. No trouble when try to buy ticket from mobile device.
- Search Functionality: Search bar is helpful. Can find events by name, location, or date without problems.
Ticket Selection and Variety
- Range of Events: Many types of events available like concerts, sports, and theater.
- Availability of Seats: Different options for seating, but sometimes popular events sell out fast.
- Variety of Venues: Tickets for venues all over the country are listed, which is very convenient.
Pricing and Fees
- Ticket Prices Compared to Other Resellers: Prices can be higher than original, but similar to other reselling sites.
- Service Fees and Delivery Charges: Extra fees are added at checkout. Important to check total cost before buying.
- Transparency of All Costs: All fees should be more clear before reaching the final payment step.
Purchase Process
- Ease of Ticket Purchase: Buying tickets is straightforward. No complicated steps.
- Payment Options and Security: Many ways to pay, and website seems secure for transactions.
- Confirmation and Ticket Delivery Details: Email confirmation is quick, but delivery details can vary depending on seller.
Customer Service
- Responsiveness to Inquiries and Issues: Customer service can be slow. Sometimes takes time to get response.
- Refund and Exchange Policies: Policies are strict. Important to read before purchase.
- Support Hours and Channels: Support available through different ways, but hours not listed on site.
Reliability and Trustworthiness
- Authenticity of Tickets: Tickets are usually authentic, but always check seller reviews.
- On-Time Delivery Guarantee: Most tickets arrive on time, but some exceptions happen.
- Customer Reviews and Testimonials: Mixed reviews online. Good to read others' experiences.
Additional Services and Features
- VIP Packages and Special Offers: VIP options available for some events, which is nice.
- Loyalty Programs or Discounts: Not much information on loyalty programs or discounts.
- Accessibility Accommodations: No clear info on website about accessibility for disabled customers.
User Experience and Satisfaction
- Overall Satisfaction with the Purchase: Many customers happy with their purchase, but some have issues.
- Post-Event Follow-Up and Feedback: Not much follow-up after events, could be better.
- Resolution of Any Complaints or Problems: Resolution can take time, patience needed.
Comparison with Competitors
- How TicketNetwork Stands Out: Good selection and easy website to use.
- Competitive Advantages and Disadvantages: Similar pricing to others, but service fees can be high.
Final Verdict
- Summary of Pros and Cons: Pros are selection and website usability. Cons are service fees and sometimes slow customer service.
- Recommendations for Specific Types of Customers: Good for people who want to find tickets for sold-out events, but not for those looking for the cheapest options.
- Overall Rating: Would rate it as average compared to other ticket sites.
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