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2.0 55 Reviews

TicketNetwork Complaints Summary

14 Resolved
41 Unresolved
Our verdict: When using services from TicketNetwork with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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TicketNetwork reviews & complaints 55

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9:35 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

TicketNetwork - I have not received official tickets that I purchased

I purchased three tickets to see the Rolling Stones on July 10, 2024 (ORDER #[protected]). After 24 hrs, I received an email from them to 'Claim my tickets' and a secure.tickets wallet link, but these tickets do not look like original tickets, simply that someone has 'Shared' them with me but has not 'Transferred' the ownership of these tickets. I emailed them...

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4:17 pm EST
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TicketNetwork Concert tickets

I contact the venue directly for tickets for a show scheduled on 11/24/23, the call

was intervend by Ticket Network, giving me the false impression that I was dealing with the direct venue. The tickets purchased were overpriced and an additional fee of $70.00 was added to each of the 3 tickets I purchased. T

The concert was cancelled... Ticket Network REFUSED to give me a refund. They stated the concert was rescheduled for March 2nd 2024, I could make this concert... ridiculous! Ticket Network has been sued by the Competition Bureau for $825.000.00 for fraudulent and misleading activity. This company is

not transparent in the dealings with consumers, they ARE misleading, under-

handed and will try to steal you blind. RUN RUN RUN!

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4:31 am EDT

TicketNetwork Summerwood Apartments

No disability access as advertised for many years. They charge 200 a month for water that says its paid for in the contract for a 2 bedroom apartment. It's because they grow weed in vacant apartments. They rented my mother an apartment that was in violation. Of local building codes. When we complained to city code enforcement who this complex colludes with, we received a 3 day notice the next day. Our apartment and we have been extorted by threat to move.They are currently under investigation by DOJ, SANTA CLARA CITY FIRE DEPT, CONSUMER AFFAIRS AND MORE. THEY COLLUDE WITH CITY OFFICIALS

Desired outcome: Huge fines and 1.2 million settlement because my brother died because of no access

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Is TicketNetwork legit?

Our verdict: Complaints Board's thorough examination reveals TicketNetwork as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, TicketNetwork stands out for its commitment to quality and security. Clients considering TicketNetwork should delve into its customer service record to gauge compatibility with their expectations.

TicketNetwork earns 94% level of Trustworthiness

Perfect Trust Endorsement: TicketNetwork achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for TicketNetwork. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ticketnetwork.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ticketnetwork.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Ticketnetwork.com you are considering visiting, which is associated with TicketNetwork, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

TicketNetwork website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with TicketNetwork's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 0 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the ticketnetwork.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to TicketNetwork. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:54 am EST

TicketNetwork Never received email with electronic tickets

Purchased tickets last night for an event today was apparently redirected to " ticket network" while trying to purchase from "ticketmaster" when I call the 800 number there is a message that says to call back during business hours website clearly states 7 days a week 9am-10pm. Event is at 1 o'clock I have a confirmation number but no email (which I'm assuming has scannable ticket). Please please help I can't disappoint my 4 year old. He REALLY REALLY wants to go to monster jam. Thank you in advance.

Desired outcome: To send electronic tickets

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3:23 pm EDT

TicketNetwork Purchased concert tickets that were never delivered

Purchased tickets to a Chris Stapleton concert in February 2020 . The concert got postponed because of the pandemic for today October 8th 2021. The tickets were never delivered to me. I tried to contact the company many times by phone, nobody is answering . I got a couple emails saying that they will take care of the issue, but that did not happen. The last email sent to me was to confirm alternate tickets. I confirmed, but never got the tickets, and they do not answer their phones. I just got scammed for 267.20 dollars!

Desired outcome: Full refund

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7:44 pm EDT
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TicketNetwork Tickets for Hamilton Atlanta

We purchased 4 tickets at 239 each plus fees. They sent us a "transfer link". The transfer link did not work. We called. We emailed. We followed their directions to resolve the issue. Nothing worked. They will not respond. We can't find any way to get our tickets, and we can't reach a live person. We are seeking a full refund for the amount we paid for the tickets.

Desired outcome: Full refund of the unused tickets that were not delivered

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Tammy Cunningham
, US
May 18, 2022 2:13 pm EDT

I have tried to have my tickets printed off the email that was sent. kept sending me to change password site. wouldn't let me reset password & I could not get in contact with a live person.

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3:33 pm EDT
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TicketNetwork Concert ticket refund

I purchased tickets to the Rolling Stones concert which was supposed to be May 20, 2020 in Nashville. Order number [protected] purchased February 14, 2020. The concert was cancelled due to COVID and has never been rescheduled. My credit card was charged $466.55 for 2 tickets and $26.82 for concert event insurance. I would like a refund since this concert has not been rescheduled in 14 months. I called Ticketnetwork and was on hold for hours. I would like my credit card refunded for the total amount. I have a new credit card number since my account was hacked and I would be happy to provide it.

Linda Bartlett
8404 Summer Walk Parkway
Mechanicsville, VA 23116
[protected] home
[protected] cell

Desired outcome: Full Refund

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12:15 pm EDT
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TicketNetwork Deceitful, deceptive company

On 02-14-2020, I purchased tickets through what I believed to be Ticket Master, but was redirected to TicketNetwork, for an event to take place in May of 2020. The event was postponed indefinitely due to the pandemic. I reached out to the ticket provider to request a refund. I was made aware of their policy of no refunds, but continued to pursue reimbursement. On 10-16-20 after several unanswered emails, I received a call from Tracey from TicketNetwork stating that as a courtesy, they were willing to refund the fees I had paid totaling $126.55. I was told an email would be forthcoming. On 11-27-20 I received the following:

Order Number: [protected] Customer Name: Jackie H. Client Service Manager Assisting on the order: Crystal P. Ticket Seller/Merchant of Record: Mytickettracker.com Offer Date: 11/27/2020 Return by Date: 12/4/2020 Order Issue: Client is no longer able/interested in attending the event which their ticket order is for due to the postponement of the show by the performer/venue.

Compensation:
As a one-time courtesy, TicketNetwork.com and Mytickettracker.com will provide a partial credit of $126.55 USD in the form of a credit back via the method of payment on the order. Upon signing this form, the client is agreeing that any negative social media or online review are not posted or will be removed. The client agrees that they will not be disputing the transaction with their card company. The client also agrees that any disputes with outside agencies will be removed or not filed. Once the signed resolution form is returned, the agreed to credit amount of $126.55 USD will then be processed back to the client. By signing, you agree that:

• You have been made whole on the original purchase from TicketNetwork's marketplace and no further payment shall be made to you by TicketNetwork or by the ticket seller supplying your purchase through the TicketNetwork exchange.
• You understand that the aforementioned proposal constitutes the sole remedy available to you for your original purchase of the tickets on the TicketNetwork marketplace. •
TicketNetwork reserves the right to seek restitution for any fees or expenses incurred if you further dispute the issue concerned.
• You furthermore confirm that the aforementioned resolution removes the ticket seller of your order from any claims by you for compensation in addition to that herein described. • If a chargeback is filed against the merchant of record, with your card company, TicketNetwork reserves the right to withdraw any offers made.

I never once stated that I was no longer able/interested in the event. The amount of $126.55 is for reimbursement for tickets that I paid $459.75 for. In essence, they are offering to pay me 27% of my original purchase price and resale my tickets. They are not only keeping my funds, but making an additional profit if/when the event takes place. I have been deceived and defrauded by TicketNetwork. It is virtually impossible to speak with a representative from their company and they operate on deceptive sales practices. I have not agreed upon the resale or any form of reimbursement from TicketNetwork.

Desired outcome: Full refund on my original purchase.

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12:06 pm EDT
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TicketNetwork Website switch

I went to TicketMASTER to purchase a ticket for an event. After purchasing the ticket, I immediately noticed it was TicketNETWORK and my credit card company had declined as fraud prior to my final purchase. (So my credit card company obviously knew them to be a problem).
I immediately tried to cancel the transaction, but their website provided no way to do so online. I sent an email to their customer service and called their customer service number and was on hold for 45 minutes. They DO NOT give refunds period. Their price for tickets is quadruple what other sites offer.
I highly recommend NOT doing business with this outfit, TICKETNETWORK.
Also, the email receipt has the Seller listed as All Access Tickets.

Desired outcome: A refund & they go out of business

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7:08 pm EDT

TicketNetwork Julie Andrews, Conversatio with

This concert has been postponed twice (first time June 2020) and I bought three tickets for the Aril 27, 2021 performance that has been postponed as well. When I bought the tickets, I thought I was buying from TicketMaster not TicketNetwork. TicketNetwork has been impossible to reach. They don't respond to calls, chats or emails. Order number is [protected].

Desired outcome: Rfund

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Update by Juan C. Marrero
Apr 06, 2021 7:32 pm EDT

I received a call from TicketNetwork indicating that they would refund my money as soon as I returned the tickets. I have done so.

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5:37 pm EDT

TicketNetwork Refund ticket price from 18 months ago

I've requested refund of my $564 from 18 months ago for an Elton John concert that has been "reschedule" three times now into 2022.

I've been in the hospital twice and can use this money right now. I won't even be able to attend the concert if it is held in 2022.

We had planned to go with another couple who got their tickets trough Ticketmaster. They've been refunded a year ago for the same concert

Desired outcome: Refund my purchase to my credit card.

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10:07 am EDT

TicketNetwork credit card charged twice, phone experience with customer service representative

I phone your customer service number to assist me in an issue i had with a recent online order. My card was charged twice for an order I placed 6/2019. Per my financial institutions recommendations, I called TicketNetwork customer service to verify that in fact the transaction was only charged once; if that was the case, my bank would dispute the second charge and refund me the money. I called your customer service number on the morning of 8/22 and spoke with a rep who was unable to assist with my request, stating that he needed a manager approval to send an email with that information. After about 50 minutes of speaking with and being placed on hold by the customer service rep, i finally was able to speak with a male supervisor, Margreth (he would not provide any other identifying information), about requesting a simple email stating that I spoke with customer service about the duplicate charge and that according to ticketnetwork.com records i was only charged once. Margreth was unprofessional and argumentative with me as I explained my situation to him regarding the duplicate charge and the confirmation that my bank needed in order to refund me this money. He raised his voice, interrupted and provided vague responses to my questions, offering the suggestion of contacting the individual seller responsible for listing the tickets. He eventually said an email would be sent by 1am tonight. His phone etiquette was unprofessional and I'm sure he is not a good representation of the ticketnetwork.com company. He needs proper training on how to deal with and speak to customers. Customers are the spine of any business and they deserve respect and kindness, which Margreth did not display.

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4:37 pm EST
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TicketNetwork refunds

I purchased some tickets but the site said that I had insufficient funds and that my card information was put on hold. When I called the bank they said that the money had already gone through. I wanted to cancel my ticket order Bc when my card didn't go through my husband bought the tickets on his card. I really need my money back. There is no need for me to have 4 tickets when I only need one. The no refund policy stinks for people who are in my situation.

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3:14 am EDT

TicketNetwork worst of the worst

Absolutely everything is horrible. including the most important department - customer service. No respect for customers at all. To talk to someone of them you have to wait and be on hold for more than 40-50 minutes to then hear they can't help you.
If you for some reason want a refund, good luck then. Maybe they work like a crap, but money is something they will fight for till the end.
I would recommend you to avoid them at all costs.

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10:25 am EDT

TicketNetwork ticket scalping... horrible company

I purchased tickets in April for a September 12th concert. This company was a direct link from what I thought was the website for the venue. I paid over $700 for 4 tickets (inc service charge); when I went to print the tickets I discovered the face value of the tickets were $55 each! I was scammed out of approx $500. When I tried to call to get a refund for the difference, I was told that because I clicked on download, I had agreed to their terms & conditions on their hidden fees.

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5:53 pm EDT
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TicketNetwork not receiving katy perry tickets order # [protected] & [protected]

I purchased two Katy Perry tickets for $223.83 and for $252.49 on May 19, 2017 and never received my tickets or a refund. I am filing complaints with the BBB and www.complaintboard.com as I have spent over 12 hours on the phone speaking with 29 representatives including two managers only to be given the run around over and over and over again. Today is September 3, 2017 and after speaking with my 29th rep I was told to send an email to [protected]@mytickettracker.com because the rep doesn't have access to send emails. This has been by far the worst ticket experience I've ever had and would not only not recommend this company, but tell anyone thinking about buying tickets to NEVER buy tickets through this company as they are the worst company I've ever dealt with in my life. I feel violated, ripped off and that they not only don't care, but as if it's funny to them! I will update this if and when anything ever happens, but after more then 12 hours wasted of attempting to get my tickets that I paid for 3 1/2 months ago, I don't see much hope and want others to know how bad this company is before buying anything from them. Feel free to contact me directly with any questions.

Thank You,
Aaron Steele
720.686.5808
[protected]@gmail.com

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9:05 pm EDT
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TicketNetwork NHL Heritage Classic

I bought $1700.00 worth of NHL Heritage Classic tickets. I got 2 early, the other 2 were suppose to be at my house on October 18, 2016. Never arrived I spent over 20 hours on the phone between the 18-21of October trying to get my tickets. I was told they would be at my house by the 20th, never came, then the 21st never came. I Made phone call after phone call. E-mailed customer support several times only to be told mistakes happen. On the 21st of October I again phone to see where my tickets were. the first person told me she would phone back in about 45 minutes so I could print of my tickets. 2 hours later nothing, Phoned again only to get the rudest, most ignorant customer service guy yet, he told me the tickets would be at the motel and I asked him if he was sure...he hung up on me, so my son and I drove the 10 hours hoping the tickets were there. Ticket # [protected] never came at all. Thanks to stub hub my son and I did get to the game as for Ticketnetwork I will NEVER order tickets from this site again and will recommend to everyone I know to avoid this site as well. I also ordered 2 IL Divo tickets for November and Ticketnetwork as informed me that these tickets may not be valid anymore as the other company( Universal tickets) Ticketnetwork doesn't deal with anymore. How the hell can you sell tickets, take the peoples money and 3 months later say oops sorry tickets may not be valid. Wow really shady company and to not receive any customer service e-mails, call backs, or even offer to help in any way is disgusting to me. If your company makes mistakes why am I paying for it. All the stress, long distance phone calls and not even a sorry just don't talk to me way to handle the situation. Like I said I will never buy tickets from this company again!

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6:14 am EDT

TicketNetwork Tickets - sold me tickets they never had

I bought Blink182 Pit tickets from a resale site that claimed to have them back in June. 3 Days before the concert in August they tell me they cannot give me the seats that I paid for. Now these are hard to get seats and were expensive, and the money was already taken out of my account. But I could have spent these last 2 months looking for the seats I wanted if they would have came up front and say they did not have the tickets. Now I am unable to get any Pit seats because it is to close to the show.

The resale site eventually led me to TicketNetwork, the original seller of the tickets. The resale site was a middle man. So TicketNetwork basically sold me tickets they never owned back in June, took the money out of my account, then 3 days before the show said they did not have the tickets I purchased but you can have another set.

The fact that this company can operate in this fashion is completely ludicrous. I will never recommend getting any tickets from this site or dealing with their support on the issue. The seats I got were not what I originally wanted, and them waiting 2 months to tell me they did not have (What I already paid for) robbed me of that time to spend looking for the seats I wanted

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Marcelo Miguez
, BR
Aug 12, 2016 12:46 pm EDT

I had a similar problem on Disney show.
Marcelo Miguez from Brazil

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7:17 am EDT

TicketNetwork Never received my ticket!

I have purchased a ticket from TicketNetwork and was supposed to receive it by mail, but that never happened! I contacted customer service numerous times and they promised that I'll get my ticket before the even, but I never got my ticket and missed the even! And these scammers refused to give me a refund! I'm absolutely disgusted with TicketNetwork! This is the worst experience I've ever had! Never again!

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7:10 am EDT

TicketNetwork They sold the same ticket to 6 people

I ordered a ticket from www.ticketnetwork.com and was very excited. I really wanted to see the concert, it was my dream! So I arrived at the concert and only then I found out that there were 5 more people with the same ticket as mine! Security never let us in! So I paid big money for a concert I couldn't even see. I immediately contacted TicketNetwork customer service and demanded some explanations. They were totally rude and said that it was not their problem! They scammed 6 people, robbed us and run! This place should be shut down!

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