TicketNetwork Direct / Poor customer service

United States

Do not use this website. I spent $2500 for tickets to an nfl game on this website. They were not listed as indoor seats but when they arrived they said indoors on the tickets and i found they were, in fact, inside. This was not what i wanted. I looked elsewhere on the internet and every other website i found listed them properly. When i called to try to exchange or refund or resell they refused to be of any help and were incredibly dismissive. I understand that this was at least partly my fault but it was the way i was treated that leads me to post this negative review. After 3 phone calls and 45 minutes on hold they expressed zero interest in helping me and denied any culpability for the situation what - so - ever. It was an unbelievably frustrating experience from a customer service perspective.

Sep 02, 2014

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