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1.5 341 Reviews

Ticketmaster Complaints Summary

39 Resolved
292 Unresolved
Our verdict: With Ticketmaster's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ticketmaster reviews & complaints 341

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8:18 am EDT
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Ticketmaster pink concert tickets detroit michigan beautiful trama world tour apr 26, 2018

On October 16, 2017 I purchased Pink tickets through my business account Debit card in the amount of 646.64 card ending in 9312. My ex girlfriend asked me to transfer tickets to her ticket master account Sandra Donaldson, then Pink cancelled her tour, we were told that she needed to transfer back to me in order to get refund. She did. I have still not received a refund. I have explained due to my health I had to shut my business down and NO longer have that debit card. I have mailed all my info to the California address, and as of today have not received any information. I have chatted on line to people through ticket master, called, I have talked to Kayla, I talked to a Romona that said was a supervisor she said she would call me back, never did. I talked to a Reggie, I talked to a Isabella, they gave me a Ref # 471617 I should hear something in 3-5 days that was a month ago. I have talked to Theresa everyone is giving me the run around. Chatted with Alexa, Elias, they told me I need my old email back which was [protected]@sharedcommitmentagency.com. I just don't get it. I have called Citizens bank when they said they sent the check the bank said they have received nothing, I do Not have that bank any longer. I talked to Ricky who transferred me to resale, I mean this is ridiculous . I just want the money I paid back. My order number was [protected]-2 I purchased 2 (two) tickets, and I have all the documentation including my bank statement.

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12:47 pm EDT

Ticketmaster taylor swift tickets denied refund

Date: 7/20/2018
Order#: 59-24846/NY1, 63-16631/NY1

Good Afternoon,

I contacted you guys through live chat and through the phone. I was denied a refund for a concert I was not able to attend. I spoke to a representative and a supervisor was treated unfairly because the representative did not ask me why I was asking for a refund until I asked to speak to her supervisor. The supervisor denied the refund right away when he got on the phone with me and told me I was not able to get a refund because I did not insure my tickets, I tried to explain to him that I was sure to make the concert but my grandma is not fluent in English and I had to accompanied my family for translation because she got ill. I do not to be treated in a rude manor by people that work in this place. I just want my money back for something I did not use.

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1:55 am EDT
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Ticketmaster unauthorized payment

I was charged an amount in us $ on my card. I did not authorize this payment. It was quickly refunded in usd but my card is Australian so with the transfer rate plus credit card fees was effectively charged $9 for absolutely nothing. I've sent many emails and they will not admit fault or refund me. Why am I losing money when Ticketmaster is the one who made the mistake?

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1:50 pm EDT

Ticketmaster tickets delivery

I purchased tickets to Essence Festival 2018 in April. I received an email stating printing delay and so I changed my delivery method to "print at home" only to find out that the option was never available. After several LONG holds and time wasted that I can NEVER get back, Carla offers to mail me my tickets express for another fee. You all SUCK !

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12:58 pm EDT
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Ticketmaster I want a solution to the problem

I bought an early ticket for the sector of 208 S lines for $ 258.00 order 751791LA1 as it was the last master ticket in the industry, and now just a few days before the show the ticket offers several tickets from sector 208 and 209 with best seats for a price of $ 230.00 with the rates included. An absurdity! Where is the respect with the customer who buys in advance and a more expensive ticket? I want to have the right to change my ticket or I will get my rights.

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2:14 pm EDT
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Ticketmaster tartan day post parade party at bb kings new york order number 40-41146

Hi, we travelled from Scotland to New York to attend tartan day parade and decided to buy tickets to this event for £334.06 for 6 people (5 adults 1 child) we were advised to arrive at venue at 4pm which we did, we lined up and waited but doors did not open until 430pm approx, it was 520pm when we got inside venue, , event was only on between 430-630 so we missed nearly half of it. We paid extra for seating and when we entered venue there was no distinction made at door as to who had paid for seating and who had not, so first people in got seating, regardless if they had paid for it or not, there was no seats available when we got in. The advert stated drinks were inclusive in price, but only drinks included were whisky and beer, so we had to buy a round of drinks. We found the manager and complained to him about it but he stated he could do nothing and we had to complain to event organiser! We stood for 10 minutes and finished and then left, totally disgusted and disillusioned with ticketmaster. We were travelling with my aunt and uncle who were celebrating 40 years married and that was our present to them. It was an absolute disgrace and waste of 2 hours of precious time we had in New York. I would like to be refunded my money for these tickets, because as far as I'm concerned they were completely mis-sold to me. Paid for seating did not get it, paid for drinks did not get them. Hope you can help me with above. Thank you Jacqueline macleod

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Update by Jacqueline macleod
Apr 19, 2018 2:15 pm EDT

I would like a refund for my tickets please

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3:44 pm EDT

Ticketmaster your website allowing resale tickets with little information

I purchased 4 tickets to jimmy buffet for n. charleston for April 6, 2018 show. I went on your website to purchase the tickets. I found the tickets and made the purchase, It was not until I printed the tickets did I find out they were resale and I had paid $163.50 each for face value tickets that were $91.50. My complaint is this should be highlighted that you are buying resale tickets. I had no idea. I went back on your site to see what I had missed and it took me 20 minutes to find anything to confirm resale tickets. This is very deceiving and wrong. If I want resale tickets I know I am paying a premium price if I go to stubhub or others. Not when I go to ticketmaster which I trust is selling me regular price tickets. I would like you to add capital letters or some other alert to patrons buying from you to be aware of this. A desirable resolution for me is for you to refund the scalped difference that I unknowingly paid.

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12:55 pm EDT

Ticketmaster false ticket purchase - customer service resolution

I had an issue with ticketmaster where tickets were accidentally purchased by someone other than me using my payment details. They refused to help me out at all and so I opened a dispute with my bank as the transaction was NOT authorized by me. Ticketmaster Canada then called me about a different event and that I needed to contact the US division to resolve a problem. Hey hen I called, they informed me that if I did not drop the dispute, they would cancel all my ticket purchases (3 other events for the year) they got very abusive with me and said they were unwilling to help mme and threatened that if I did not drop the dispute myself they would just go ahead and cancel everything. I spoke to the following people: NY810-40458 Shane - Assistant manager fraud Employee #ZWS905 Carla - Supervisor. Shane made the confirmed that it was a threat made to me that if I did not drop the dispute they would cancel my tickets. I asked if there was any customer service program they had to help a customer reach a reasonable resolution to which he said no and that this was the only option, to pay for the tickets of a past event that I never attended or had planned to attend at all.

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10:25 am EST

Ticketmaster presale

Ticketmaster totally SCREWED me! I sign up for the presale codes and verified fans for EVERY concert I want to go to. I have spent ENOUGH money on tickets through Ticketmaster and contributed to enough of their BS fees, yet, they totally ROBBED me of the tickets I secured in my cart, and immediately made them unavailable + jacked up the price. I had 4x Elton John lower level presale tickets for $121.50 and the site errored. Then I could only get upper level tickets for $47.50. I had 4x in my cart and the site would not accept my CORRECT payment info OVER AND OVER again, then said I 'had too many tickets' even though the verified fans were allowed 4 - SO IT JUST KICKED ME OUT AND I LOST MY TICKETS. Ticketmaster is a RIP-OFF, ROBBERY, A GIMMICK, HORRIBLE TO FANS. And now they're trying to charge me $270 for the SAME TICKETS I HAD IN MY CART FOR $121.50 THAT THEY STOLE FROM ME. THIEVES!

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8:33 am EST
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Ticketmaster tickets

I ordered etickets from Ticketmaster for a basketball game. The tickets are a gift. I got an email confirmation and find I CANNOT PRINT MY ETICKETS. They are only available on an app that I have to download to my phone. How will I give them as a gift? It's hard to believe I can't print my own etickets, even after all of the fees I was charged.

Clearly a strategy by Ticketmaster to get them to download their crappy ap onto your phone so they can send you alerts about events.

I can't wait for Amazon or another company to get into this business and put this garbage level of service to rest.

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3:18 am EST

Ticketmaster stay away. don't trust this shady company.

Ticketmaster is the worst website on earth. And their customer service is absolutely the same - bad, terrible and awful.
Saying this because I have an experience dealing with them and I don't want to go through this hell again.
They resold my tickets to someone else an I was just unlucky enough that I came a little bit later than the person who had the same tickets. Of course, both of us had no idea about it, I am sure. Maybe if I came earlier, this complaint would have been written by him or her. Who knows.
Of course, this type of questions is avoided among their representatives and they will never answer why the hell they do it. Asking for a refund, in this case, is a useless thing.
So I am out of my money. And I hate these jerks from Ticketmaster

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2:41 pm EST

Ticketmaster ticketmaster/ hockey with star wars promo

This happened this week for a Tampa Bay Lightning Hockey game for 12/2/17.
I purchased these tickets from a Star Wars Twitter link that did not mention a promo or ask for a code... https://twitter.com/starwars/status/934904609499381760

The next day I then saw this tweet with the promo code.

https://twitter.com/TBLightning/status/934911407581270016

When I called Ticket Master they said too bad. I could sell the tickets and purchase from the right link. I had also submitted a ticket that same day. 2 days later the response was vague and template verbiage used. I have asked to escalate this issue and of course no response.

How is this my fault in trusting that ticket master did not have the right info linked to their ad?

This issue makes me not want to deal with them anymore.

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1:16 pm EST
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Ticketmaster ticketmaster ruined my vacation

My name is Mycole Meeske. Ticket master double booked our seats to the Golden State Warriors Game (11/25/17). Let me start by saying that my partner and I flew from Washington State to be at this game tonight. We spent thousands of dollars on airfare, jerseys, travel expenses, $40 for arena parking, and our $740 nose bleed seats, all for the love of the Golden State Warriors. Tonight we were thoroughly disappointed by ticket master, the Oracle arena employees, and the franchise itself. We were sent back and forth from employee to employee, I was transferred from one ticket master employee to the next, having to re-tell our story over and over again, we missed THE ENTIRE game, and not one person was able to answer our questions, or provide us with any kind of solution. This trip was for my partners 26th birthday, and no apology or refund will give us this experience back... My heart is broken over this. I would greatly appreciate anything you could do to help ease the pain of this disappointing experience. Thank you for listening to our story, and putting up with us! I look forward to hearing from you soon, and I have faith you will come up with some way to somewhat make up for this. Otherwise you will lose several valued customers, and I will make sure I continually share my disappointing experience with Ticketmaster.

Thank you,

Mycole Meeske
[protected]
1203 Broad St Bellingham WA

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Shaun R.
, US
Nov 26, 2017 1:56 pm EST

You spent the entire game going from employee to employee trying to get answers to your questions? So what exactly was your story? What were the questions?

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8:49 pm EST
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Ticketmaster ticket refund

So I bought a ticket for 6LACK & Sabrina Claudio in Philadelphia on November 17th a month in advance before the show. I did purchase a resale ticket & apparently bought the ticket from a fan-to-fan website, which I initially wasn't aware of. Last minute, Sabrina Claudio, the secondary performer on tour with 6LACK, wasn't able to perform in Philly because of prior committments she had made before the concert. Also, I may add that I wasn't informed that she made prior committments from ticketmaster themselves, I was informed from social media, which isn't right. I was unable to get a refund or exchange my ticket for another. I think that it was unfair because I paid my share for 2 people to perform, not 1. My money is not being paid for what I wanted, so I deserve it back, I've been trying to resell my ticket but the event is 2 days away & I have tried everything for someone else to purchase my ticket. The reason I dont want to go is because of a reason I can't control, so I deserve my money back. I don't want to attend an event unless I expect what I paid for.

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Shaun R.
, US
Nov 16, 2017 12:09 am EST

What were the terms and conditions for the tickets? Did you only pay face value for the tickets?

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Author of the review
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Caparella
, US
Nov 16, 2017 10:14 am EST
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Replying to comment of Shaun R.

“This ticket is a revocable license to attend the event listed on the front of the ticket and is subject to the full terms found at www.ticketmaster.com. Such license may be revoked without refund for noncompliance with terms. Unlawful sale or attempted sale prohibited. Tickets obtained from unauthorized sources may be invalid, lost, stolen, or counterfeit and if so are void. This ticket may not be resold for an amount in excess of the face value of the ticket without the written consent of issuer. Maximum resale restrictions may apply, e.g.: PA: greater of $5 or 25% of ticket price plus tax; NY: if venue seats more than 5, 000 persons, ticket may not be resold within 1, 500 feet from the physical structure of this place of entertainment under penalty of law. In the event a legal baseball game is not played, ticket may be exchanged for same price seat for either: (a) rescheduled game, if any; or, if applicable, (b) any home game within 12 months of original game, if available. Complimentary tickets not exchangeable or redeemable for any benefit offered to tickets with a dollar value. TIME, OPPONENT, ROSTERS AND DATE SUBJECT TO CHANGE. This ticket may not be used for advertising, promotion or other trade purposes without the written consent of issuer. Applicable taxes are included. Holder assumes all risks occurring before, during or after event, including injury by any cause, and releases management, facility, league, participants, clubs, artists, their representatives and personnel, Ticketmaster, and their respective affiliates and representatives from any related claims. Take care of your ticket, as it can't be replaced if lost, stolen or destroyed, and is valid only for event and seat printed on ticket.” those are the terms & conditions & yes i paid the face value plus some necessary fees

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pobarjenkins
Minneapolis, US
Nov 15, 2017 9:23 pm EST
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If you purchased the ticket from a fan-to-fan website, then you will want to pursue them for a refund and not Ticketmaster. Most likely neither company will be able to refund you. You could possibly try posting an advertisement on Craigslist or Facebook regarding the tickets you want to sell.

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7:43 am EST

Ticketmaster I was sold tickets that I couldn't sit in!

Disappointed! I has been 4 days shy of being a month. Ticketmaster has not dealt with my problem. My husband and I bought tickets for our daughter to attend the usa vs korea women's soccer game on oct. 19, 2017 in new orleans. My husband paul brought our daughter to the event. She was sooooo excited! We splurged and bought (What we thought) the best seats possible. The seats were right behind the usa team. We paid $144 a ticket so that possibly our daughter could get her new jersey signed by some players and get pics. Little did I know, a disaster was brewing once they tried to sit. My husband bought our daughter a jersey and proceeded to go to their seats for awhile. However, they were quickly told that they were not seating on that side of the field. The new orleans staff didn't know how to "fix" this "problem." they said no one was allowed on that side of the field. My husband and 12 year old daughter were shuffled in and out of offices (Wasting an hour of their time... And missing the preshow as well as the beginning of the game!) after they finally gave them new seats on the opposite side, they were crappy seats! The people in front of them as well as the people behind them all paid $28 a ticket (I have pics of their printed tickets!) this was not fair swapping for the tickets we paid for! I am highly disappointed in ticketmaster as well as new orleans arena. Ticketmaster should not have sold me tickets that I was not able to sit in... And here I am almost a month... And nothing has been done. I have demanded a refund... And all I hear is... We are checking with the venue. Ticketmaster did not do what they promise..."we guarantee the seat you buy is the seat you get." ridiculous!

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Warren J Hunt
, US
May 15, 2018 6:56 am EDT
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I purchased $65.00 tickets and got $40.00 tickets and ticketmaster saying 25.00 surcharge a total of$147.45 this is the biggest rip off that I encounter I even spoke to customer service before purchasing tickets to get more information and she said that I would only be charged service fee and delivery fee but I was charge for 2 $65.00 157.45 and really they was $40.00 ticket this is crazy I am 62 and I would have never fallen for this I could have drove to Chicago round trip for $20.00 this is so crazy I really want my $50.00 back I paid 65.00 ticket for 40.00 ticket. Who does that?never in life will I be using this site again.

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Shaun R.
, US
Nov 15, 2017 2:11 pm EST

Why not just dispute the transaction with your bank?

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6:24 pm EDT
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Ticketmaster tickets show guns n roses miami

I bought two tickets for me and my girlfriend well in advance for the Guns n Roses show in Miami on August 8th. Sector 205, Box 3, chairs 14 and 15.
Upon arriving at the place I noticed that the chairs that sold me had been dismantled and turned into tables, according to attached photos. A few minutes of starting the show I had no choice but to see the show in the stadium bar, with people in front of us and with a very poor visibility. I paid to see the show sitting and in a place of good visibility and I ended up seeing the show in hand. My girlfriend and I feel unjustified and expect a response from Ticketmaster.

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8:52 am EDT

Ticketmaster livenation/ticketmaster error in ticketing process but charged

I ordered 3 tickets to a jimmy buffett concert yesterday, I was taken through the ticketing system and payment system, only to then be told that my ticket selection was no longer available and to reselect tickets. Which I did. Only to then end up with 2 ticket orders and 2 charges on my credit card. Both email confirmations arrived within a minute of each other, after I had gone through the reselection process. I called today to get a refund for the unwanted tickets only to be told that there was nothing they could do and this was now my problem and that I had to resell these tickets. Jonathon in the escalations department even told me that the system is not error free! So in that case, why do they not have a contingency plan in place to refund people that have had duplications done through fault of their system?!
I found the customer service disgusting and ridiculous. I will not be using livenation/ticketmaster ever again and I shall tell all my friends and family not to either.

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7:51 pm EDT
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Ticketmaster Tickets sold under false pretenses

Went to Las Rageous in Las Vegas. Ticketmaster sold me VIP tickets that stated we would have our own VIP seating under cover and a clear view of both events going on. What a joke. We had a side view of a TV screen and no place to sit down. And we where never seated under cover. You had to be standing to see the bands and move to the other side when the band changes.

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9:31 am EDT

Ticketmaster ticket scalpers

Tickets for the Kendrick Lamar Damn Tour show in Denver "went on sale" at 10am MDT. I was on Ticketmaster's website at 9:59am MDT waiting to buy the tickets. At 10:01am MDT, Ticketmaster's website stated that there were no longer any tickets available. At 10:05am MDT, thousands of tickets were for sale on Stubhub for more than twice as much as the original ticket price on Ticketmaster. How does Ticketmaster not have security measures in place to ensure that every customer has a fair chance at acquiring tickets? It's silly for venues/artists to even use Ticketmaster to sell their tickets only for the tickets to end up on Stubhub 5 minutes after release on Ticketmaster.

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12:30 am EDT
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Ticketmaster Asking for refund

-Request a refund-
I bought 2 (two) tickets on ticketmaster for Footy match but turns out it is an unauthorized seller and I couldn't watched the game.

Invoice# : 142522
Event : Port Adelaide vs Adelaide Crows
Venue : Adelaide Oval, Adelaide, South Australia
Date : 8 April 2017, 19.10
Total Charge : $116.65

Herewith attached the invoice,
Kind regards.

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Ticketmaster Customer Reviews Overview

Ticketmaster is a popular online ticketing platform that offers a wide range of event tickets, including concerts, sports events, theater shows, and more. The platform has received mixed reviews from customers, with many praising its user-friendly interface and wide selection of events.

One of the most significant advantages of Ticketmaster is its extensive network of event partners, which allows customers to access tickets to a wide range of events across the globe. The platform's user-friendly interface and easy-to-use search function also make it easy for customers to find and purchase tickets quickly and efficiently.

Another positive aspect of Ticketmaster is its customer service, which has received praise from many customers. The platform offers a range of customer support options, including phone, email, and live chat, and its customer service representatives are known for being helpful and responsive.

However, some customers have criticized Ticketmaster for its high fees and charges, which can add up quickly and make tickets more expensive than they initially appear. Additionally, some customers have reported issues with ticket delivery and have expressed frustration with the platform's refund and exchange policies.

Overall, Ticketmaster is a popular and reliable ticketing platform that offers a wide range of events and excellent customer service. While some customers have reported issues with fees and ticket delivery, the platform's user-friendly interface and extensive network of event partners make it a top choice for many event-goers.

Ticketmaster In-depth Review

Website Design and User Experience: The website design of Ticketmaster is sleek and user-friendly. Navigating through the site is a breeze, with clear menus and intuitive search functions. The layout is visually appealing and makes it easy to find and purchase tickets for various events.

Ticket Selection and Availability: Ticketmaster offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The availability of tickets is generally good, especially for popular events. However, for highly sought-after events, tickets may sell out quickly, so it's advisable to purchase them as soon as they become available.

Pricing and Fees: The pricing of tickets on Ticketmaster can vary depending on the event and seating section. While some tickets may be reasonably priced, others can be quite expensive, especially for premium seats. It's important to note that Ticketmaster charges additional fees, such as service fees and delivery fees, which can significantly increase the overall cost of tickets.

Customer Service and Support: Ticketmaster provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are readily available to assist with any inquiries or issues regarding ticket purchases, refunds, or exchanges. The customer support team ensures a smooth and satisfactory experience for users.

Security and Trustworthiness: Ticketmaster is a trusted and reliable platform for purchasing tickets. The website employs robust security measures to protect user information and transactions. Users can feel confident that their personal and financial details are secure when making purchases on Ticketmaster.

Mobile App Functionality: The Ticketmaster mobile app offers great functionality and convenience. It allows users to browse and purchase tickets on the go, making it easy to stay updated on upcoming events and secure tickets quickly. The app is user-friendly, with a seamless interface that provides a smooth ticket-buying experience.

Refund and Exchange Policies: Ticketmaster has a fair refund and exchange policy. In case of event cancellations or rescheduling, they offer refunds or ticket exchanges, ensuring that users are not left out of pocket. However, it's important to review the specific policies for each event, as some may have different refund or exchange terms.

Additional Services and Features: Ticketmaster offers additional services and features to enhance the ticket-buying experience. These include interactive seat maps, which allow users to select their preferred seats, and ticket insurance options for added peace of mind. They also provide event recommendations based on user preferences, making it easier to discover new events.

Overall Rating and Recommendation: Overall, Ticketmaster is a highly recommended platform for purchasing tickets to various events. With its user-friendly website design, wide ticket selection, and excellent customer service, it provides a seamless and reliable ticket-buying experience. While pricing and fees can be a downside, the convenience and trustworthiness of Ticketmaster make it a go-to choice for event tickets.

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