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1.5 341 Reviews

Ticketmaster Complaints Summary

39 Resolved
292 Unresolved
Our verdict: With Ticketmaster's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ticketmaster reviews & complaints 341

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5:37 pm EST
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Ticketmaster Failure to supply tickets

I bought tickets online to a concert for my girlfriend and friends, I chose the option for them to be sent to my home via mail, as I have before, knowing we would be late due to having to work that day. I was sent confirmation that they had been printed and was waiting there arrival. No tickets, so I e-mailed there customer service and was told they would be waiting at the box office. I wrote back and explained we would be late. I got no response. I then called customer service and was told there was nothing they could do. We decided to go anyway. After driving the 200 miles to the venue, guess what, the box office was closed!$500 and 8 hours of my time and no concert! I can not understand why they are so unwilling to fulfill their legal obligation! Needles to say the only concerts I will be going to is ones that don't sell through Ticketmaster!

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1:57 pm EST
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Ticketmaster Thieves

What can ticket master think of to make money. You order on the Internet which mean:

1) they don't have to pay people to answer you on the phone
2) they don't have any printing or shipping costs becausethey send you a PDF file

and still they charge you fees with various names (convenience charge, order processing fee, fats track, ...)

In the end your ticket is way more expensive that what they advertise. ENtertainement venues should not let them steal money that way from costumers. There should be another choice to purchase tickets.

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Vincenzoii
Aurora, US
Aug 17, 2010 5:32 pm EDT

Ummm...$17 extra dollars convenient...ummmm...no. I would call this scamming the populace.

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Dog eat dog world
, US
Dec 17, 2009 11:49 pm EST

And isn't it a "convenience" to be able to hop right online to purchase your ticket versus driving to the venue, parking and having to walk inside? It also does to cost money to pay people to continue to update the ticketmaster website including all the lastest security measures to make sure your purchase is secure. It also cost to pay someone to retrieve all online orders and see them processed accordingly. Unfortunately no one I know works for free.

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3:43 pm EST
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Ticketmaster presale tickets scam

I became a fanclub member of Michael Buble' since it promised to give an opportunity to buy concert tickets early and the ability to choose seats. After loging into my account on fan club website and choosing the concert I was redirected to ticketmaster where it asked for a specific password from the fan account. I entered the password and followed the directions to find no tickets available and ticketmaster immediately took me to another page where the best seats are auctioned off.
I later noticed on the Michael Buble' website that I'm not the only one and it seems to me Ticketmaster is actually buying up the best seats and making even more money. This is wrong!

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Ginger Kid
Ginger Kid
, US
Dec 17, 2009 11:58 pm EST

No, buying tickets to a Michael Buble concert is wrong.

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Dog eat dog world
, US
Dec 17, 2009 11:40 pm EST

My advice to you is not to wait until the last minute to purchase fan club memberships in order to obtain presale tickets. Ticketmaster only SELLS tickets. They do not chose where or how many presale tickets will be available to purchase. That is on the shoulders of the venue, promoters and the artist themselves.

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7:55 am EST
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Ticketmaster What a scam

Bought VIP package for Velvet Revolver and have been getting the run around from ticket master, Paid $185 per ticket and did not receive what Tickert Master says they stand behind on their web-site and it is a week away from the concert and still they cannot tell us what we are to receive for a $125 more per ticket for their so called exclusive vip package for the Showbox for Velvet Revolver on May 7th through Live Nation who is promoting the event! What a SCAM!

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TAMTAM69
, US
Jan 12, 2011 2:11 am EST

Bought Elton John tickets through ticketfast & they charged $50.00 fee for EACH TICKET ($200.00 total) Plus many other charges (charity fee) etc.! Basically, $89.00 tickets ended up costing $300.00 each. HUGE markup. THEN, they didn't give us the seats we bought! When my husband called about this, they were unprofessional & DID NOTHING to rectify the situation. SCAMMED! DO NOT BUY FROM TICKETFAST! IT'S A SCAM! DON'T DO IT!

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Ticketrep
hida, US
Feb 15, 2010 9:47 am EST

Any customer who fears not receiving their tickets through standard mail (7-10 business days) should look at our other means of ticket distribution such as Ticketfast (print the tickets from your email), UPS 3-day mail, or Box Office Will Call pickup.

Any time you fear that your tickets have been lost in the mail, or by yourself, you can call Ticketmaster and request a lost ticket voucher. Once processed, a lost ticket voucher voids your original tickets so they cannot be used and places your new tickets at the box office will call for pickup on the date of the event.

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9:28 pm EDT
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Ticketmaster concert ticket overcharges

If you purchase a concert ticket from Ticketmaster and decide to also buy the BluePrint 3 CD you pay ticketmaster and later they send you an email telling you where to get the CD - with an additional shipping and handling cost of over 70% of the price of the CD (same price as any brick and mortar store, plus 70%). Worse, you then enter the "redemption code" at musictoday.com and you are charged again for the CD plus S&H. All in all, about $25 for a $9.99 CD. Musictoday.com then denies knowledge of the deal.

See emails below. How many fans are you ripping off in concert with Ticketmaster?

Dear Jay-Z Fan,

Thank you for adding "The Blueprint 3" to your ticket order. The album was released on CD on September 8, 2009 and MP3 on September 11, 2009.

If you would like to receive "The Blueprint 3" in an MP3 format please follow the instructions below.
Go to http://jayz-blueprint3.shop.musictoday.com/Cart.aspx?sku=YZDD26MP256
Enter the redemption code(s) listed below into the box provided on the screen
Add other merchandise to your order if desired (15% off t-shirts with this order)
Complete the purchase process by choosing "Proceed to Checkout"
Please do not use copy/paste the redemption code as it may result in an extra space once pasted

If you would like to receive a physical CD of "The Blueprint 3" please follow the instructions below.

Please note that if you choose to receive a physical CD you will be charged additional fees by Music Today for shipping/handling charges and applicable taxes on the shipping cost.
Go to http://jayz-blueprint3.shop.musictoday.com/Cart.aspx?sku=YZCD16
Enter the redemption code(s) listed below into the box provided on the screen
Add other merchandise to your order if desired (15% off t-shirts with this order)
Complete the purchase process by choosing "Proceed to Checkout"
Please do not use copy/paste the redemption code as it may result in an extra space once pasted

Your Redemption Code(s):
BPIIIBB2GRCBG

Please note:
Each code is valid for ONE time use. Once used the code will be deactivated.
For all CD orders, you order will ship within 2 business days after redeeming the album using the above instructions.
For all MP3 orders, the Blueprint 3 will be available for download beginning at Midnight on September 11, 2009 and will be available immediately for orders placed after this time.
Shipping times are determined by the shipping option chosen during the redemption process. You will choose your shipping option when you redeem your album using the above instructions.
Inquiries related to the ticket purchase only can be directed to http://www.ticketmaster.com/h/help.html
Inquiries related to your Blueprint 3 album purchase can be directed to [protected]@musictoday.com

MAC.[protected]@HOTMAIL.COM
24-43433
/

From: Musictoday
Sent: Friday, September 18, 2009 2:04 PM
To: mac.[protected]@hotmail.com
Subject: The Official Jay-Z Website: The Blueprint 3 Store [Incident: [protected]]

Recently you requested assistance from our email support center. Below is a summary of your request and our response.

Subject
The Official Jay-Z Website: The Blueprint 3 Store

Discussion Thread
Response (Gina) 09/18/2009 04:04 PM
Hello,

Thank you for choosing Musictoday.

We are not ticketmaster.

If you have any further questions or concerns, feel free to contact us.

Sincerely,

Gina
Customer Service
www.musictoday.com
Toll Free (US): 877-MUSIC-[protected])
International: [protected]
Customer 09/18/2009 03:13 PM
I entered my redemption code - BPIIIBB2GRCBG - from the ticketmaster website but it appears I was then charged twice for the purchase plus an additionally shipping and handling charge of over $7 that was not disclosed at the time of purchase from ticketmaster!.
Please let me know this will be corrected or I will have to stop payment. Thank you.

Robert McCarthy
708 McKelligon Dr
El Paso TX 79902
mac.[protected]@hotmail.com
[protected]

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7:52 pm EDT
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Ticketmaster - Unauthorized charges

I purchased (4) Chicago Cubs tickets to take my sons to their first Cubs game. I went through ticketmaster not realizing I was actually going through an affiliated organization Tickets now. Well the invoice was for $409.17 thinking I had paid retail value of tickets plus delivery charges. I got the tickets Fed Express with the ticket price 36 per ticket or...

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4:18 pm EDT
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Ticketmaster Ticket Fee $12.50

We have the government attacking the credit card companies for thier outrageous fees, what is up with buying a lawn seat for $28.00 then charging $6.00 for a parking fee, $1.00 for charity and then $12.50 for a ticket fee. I would like details to substantiate these fees. It is my choice where to park, also my choice whether or not I would like to give to a charity and a ticket fee? For what? I print my own ticket. So another $19.50 on top of the ticket price. How about I bill you for my ink cartridge and also the actual price paid for parking near the venue. And how about a donation to my family for food, clothing and heat to keep my family warm is this recession.

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bobtheman
, US
Jul 24, 2009 4:36 pm EDT

If you don't like it, don't buy a ticket.

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5:46 pm EDT
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Ticketmaster Theft

Ticketmaster is the worst of the worst companies. I just had the worst experience regarding fraud. Some jerk in california (I live in illinois) charged 4 tickets to lil wayne and 4 tickets to the la dodgers using a virtual credit card number, oh so magically linked to my mastercard. They had no security code, but somehow they accepted anyway. After speaking with seven (No exaggeration) they assured me everything was extinct. Exactly 30 minutes later i received a call from there fraud department that another charge has gone through. They are a rip off company and i would bet everything that this is an inside job from a staff member. There supervisors suck! I spoke with angie from texas id# 745 who literally laughed then thanked me for being a customer and hung up on me. What a disaster. Just wanted to share with you a prime example on the thieves they are. All they want to do is argue instead of help.

Be warned

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Alaxxxxxxxxxxxxxxxxxxxx
ccccccc, GB
Dec 09, 2012 8:00 am EST

Tried to login in to Ticketmaster to check the status of my order, it did not recognise my login, waited for four days for a password reset, IT DID NOT WORK, am now waiting another fours days (at least!) to see if they fail to fix it again.

Absolutely useless, it's about time the event organisers knew what a hopeless organisation they are allowing to run their businesses, and probably costing them money too in lost sales.

Give the business to someone else.

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elijah bell
Aurora, US
Jul 31, 2009 8:24 pm EDT

SOME REASON THIS COMPANY IS CHARGING ME $9.00 EVERY MONTH WITHOUT MY PERMISION.

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8:32 am EDT
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Ticketmaster seating tickets

Having joined ac/dc fanclub and purchasing 2 seating tickets for hampden gig after tickets had been on sale for under 2 minutes! tickets were sent out through ticket master!
the seats we arrived at on night of concert were a total disgrace, we could see the side of the stage not anything that was on it and could only see performers when they came out onto podium! apparently their set was amazing with a huge train etc on stage mmm didnt see a thing now as im aware these should have been sold as restricted view tickets and not charged full price for them however we were charged full price and after selecting "best available" option I was under the impression Id at least get to see the stage of the gig i was attending!
On the night i spoke to a woman who had bought 2 tickets the second time round, after all tickets sold out they then released more tickets due to demand... this woman had seats right in the centre of the stadium at the front!
I feel as if i have been robbed and after looking forward to this gig for months indeed it was a complete waste of time! I have attached a photo from where I was sitting i have zoomed in 100% but gives you the view we had! not accaptable ill think you will agree !

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rantingsfromtheedgeofoblivion.co.cc
Forth, GB
Jul 09, 2009 7:45 am EDT

I got tickets second time around (couldn't get them on initial release, not for the want of trying - sold out within the hour) and was lucky enough to get them with the second release. I was in the seated in front of the stage so got a great view. Sorry to hear you couldn't see - you did miss a great show (not that ACDC themselves are anything to look at - Anyone else think there's a Golem thing going on with Angus?). If it's any consolation, at least you'd tickets - I spend months being pissed off thinking I wouldn't be going, but was lucky enough with the second release. Wouldn't say it'd be a complete waste of time though, you get to hear the music, see a bit of the stage and get the atmosphere - you don't get that from a recording so it wasn't a total loss!

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6:11 pm EDT
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Ticketmaster Refund !

Here it is! I bought 4 tickets for the Manitoba Moose vs Hershey Bears game, which would of been on the June 14 2009. But the Manitoba Moose lost game 6 and therefor game 7 was canceled.
So, the tickets came to 89.00$.
I called Ticketmaster, and asked them about how they did the refund of a canceled event. They said the would refund 89.00$- 3$ for a processing fee.
The rep and a supervisor both told me that the 3$ was a non-refundable fee even though the event was canceled.
Well after they refunded the 86$, i went onto their website and looked up even further, and turns out for a event thats been scheduled to take place in Canada, the processing fee is reimbursed.
so i called ticket master, and i was right, so the 3$ was refunded back to me.
The rep/supervisor b4 was using an older policy and the website is the most current policy.
Im just putting this out there, because I dont know how many other people were ripped off in Manitoba, but they shouldve gotten their processing fee back.

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8:43 pm EDT
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Ticketmaster Extras

I just tried buying a ticket on ticketmaster.com, and halfway through the process it says my bank needs to "verify" my account. I agreed to verify, and a small box on the side of my order redirected me to my local bank's "verify" page, except this time it said it's a service for greater security. It says "its free of charge" but I AM never believing that after being scammed by banks/stores/etc. So i looked for a link saying "NO Thanks" or "Continue without offer" or "Later" and I found NONE. I looked everywhere and I ended up canceling my order because it's obligating me to sign up for something I do not want to be involved in. I don't know what to do now, I am only able to buy this ticket through ticketmaster, and with two accounts. This one, and one in another country (which doesn't work considering ticketmaster now uses the billing address as the shipping address)
I hate when they make you sign up for stuff that you do not WANT.

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Ticketmaster Unamerican

Once again, Ticketmaster is at the heart of the ole bait and switch scam. You've probably read about the State of New Jersey lawsuit against Ticketmaster which accuses them of re-routing customers to ticket brokers for tickets with prices well above face value. Well now, they are perpetrating another scam with the whole notion of allowing consumers to buy 'Pre-Sale' tickets.

Almost each and every above average performer that plays at a medium to large sized venue, allows fans to buy so-called 'Pre-Sale tickets. What Ticketmaster is doing, is working out a deal with the ticket brokers to allow them access to the best seats for a fee. Ticketmaster feeds the brokers the 'Pre-Sale Password' and let's them go to work on gobbling up the best seats. If you are normal Joe Concert-goer and you have purchased the 'Pre-Sale Password' from a fan website for $25 to $50, you are still going to be up against hundreds of brokers going after the same tickets, thus making your purchase of the password of very little value to you.

Does it ever make you wonder when tickets go on sale to the general public that you get what I call 'outskirt' seats even though you logged in at 10:00am on the given sale date? This is completely due to this 'Pre-Sale Scam' that Ticketmaster has been operating for the last few years.

Now onto my latest 'Bait and Switch' tactic that happened to me last weekend. I managed to obtain the pre-sale password for a band playing at my local venue through a blog and for fun, thought I'd see how ticket prices were going one day before they went on sale to the general public. When I logged in and used the password, I was told that my best seats were going to be in the last section of the pavilion at the venue. I told myself that it was typical that the entire pavilion was likely to sell-out before any seats were going to go on sale to the general public and laughed outloud at the outrageousness of the whole ticketing process that Ticketmaster was providing.

So now I digress, since the price of the pavilion tickets were double that of the lawn, I went ahead and bought 4 general admission lawn seats because I simply wanted to take friends and see the show. Plus, sitting in the lawn is not all that bad unless it is raining. Anyway, a day goes by and I log into Ticketmaster to see how the general public ticket sales are coming along and I notice that the prices for the lawn seats are $12.30 lower per ticket than they were during the so-called 'Pre-Sale'!

Seeing as how this is a clear example of the Bait and Switch, I called Ticketmaster and asked them a simple question, 'why do my tickets cost $12.30 less today than they did yesterday and can I get a refund or credit?'
Their answer was that all ticket sales are final and that I was the one that chose to go through the pre-sale ticket process instead of waiting for the tickets to go on sale to the general public. No apology, no recognition of the fact that I've spent thousands and thousands of dollars on tickets through this monopoly over the years, no nothing! It was my fault they said, my fault that I bought the same ticket less than 24 hours earlier for $12.30 more per ticket. So for the 4 tickets that I bought, Ticketmaster scammed me out of $49.20. Think about how many others may have done the same thing?

So with that, we fans are going to have to pay the excessive venue charges, and pay the excessive 'in'-convenience charges which end up making your overall ticket price approximately 40% more than the original ticket price. We are going to have to put up with this monopoly that takes advantage of the fact that bands can only make money touring and not by CD sales. They take advantage and scam each and every one of us with these practices.

I'll end with one thing that the Ticketmaster Customer Disservice Representative said that resonated with me. He tried to use an example to me that if you bought a shirt from a store one day for $50 and it went on sale for $40 the next day, would that store give me $10 back? He said no they would not, when I know that stores follow that policy all of the time and that this man that I had on the phone was clueless about life and about what it is to earn a buck and to try to spend it wisely. I feel sorry for him and the life lesson that he will learn later when he realized what a shameful company he works for.

Ticketmaster is a monopoly, Ticketmaster is a scam, and Ticketmaster is doing a disservice to everyone that is forced to use them to support music in this Country. They are simply un-American.

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Ticketmaster Leonard Cohen Tickets sold on line in Texas

Hear Ye, Hear Ye, Hear Ye,
Ticketmaster charge my American Express Card for $718.00 for three Leonard Cohen Tickets on March 5, 2009. The website would not let me select needed features to understand what and the specific cost of a purchase or the option to use America Express points without inputing my Card Number and pushing the "continue" button on the bottom of the page. Upon pushing the "continue" button Ticketmaster charged my card without any opportunity to "finish, " "review, " "pay with American Express Points, " or in any other way comfirm my purchase or finalized the transaction. When I discover to my dismay that an UNAUTHORIZED CHARGE OF $718.00 was made to American Express for tickets that I did not intend to purchase without any option to back out of it online. I immediately phoned Ticketmaster to report the problem with the website and to have the unauthorized charge removed. The call was made with 5 minutes while I was still login to Ticketmaster website.
A Ticketmaster Customer Service Representative refused any assistance in correcting the UNAUTHORIZED CHARGE to the account indicating that his system would not allow him to remove Unauthorized Charges. I requested to speak to a manager or supervior who had the authority to override the mistaken charge. Customer Representatives Tim P. and Jeffery P. (names provide upon request) report that all superviors and managers were in a meeting and would have to call me later. I insisted to speak to a person in charge now. I was repeatedly told that no one was available. Before ending the call I had the promise of two Ticketmaster Customer Care Representatives that, at least one if not all, of the following persons (Irving Azoff, Sean Moriarty, Omar Sales, Tim Pennington, Philip Kaso), in management would call me to review the problem before the work day was finished in West Virginia where I was told Ticketmaster Customer Care is based. I am still waiting for the call promised on March 5, 2009, and it is now March 31, 2009. I do not yet have the Leonard Cohen tickets in question or a confirmation that my American Express will not be charge for 718.00 of charges not authorized by the card owner.
After repeated attempts to resolve the situation with Ticketmaster got no where but a run around and around and around. I then reported the unautorized charge to American Express. American Express Customer Care indicated that Ticketmaster had placed a block on my account for 718.00 and that American Express could do nothing until four days had pasted at which time Ticketmaster would have corrected the unauthorized charges or posted the charge. At the end of four days American Express would proceed to dispute the charge if Ticketmaster had not removed the charge. I wait. Called American Express again. The unauthorized charges continue to be disputed by the owner of the card and American Express. I wait some more...
Since March 5, 2009 Ticketmaster has be contacted online in writing at least three times. American Express continues to report that the matter is under investigation. The Leonard Cohen Event is this coming Friday, April 3, 2009. I have no tickets and no clarification about whether my credit card will be charged for the unautorized charges made by Ticketmasters website.
BUYER BEWARE OF USING TICKETMASTER PURCHASES ONLINE. GOOGLE for TICKETMASTER COMPLAINTS AND YOU WILL DISCOVER NUMEROUS OTHER PROBLEMS WITH TICKETMASTER ONLINE SERVICES. THE ISSUES ARE WIDE SPREAD ACROSS THE USA AND CANADA. CUSTOMERS, GOVERNMENTS, ATTORNEY GENERALS, AND EVEN ARTISTS HAVE COMPLAINTS AND PENDING INVESTIGATIONS.
I became informed of problems with Ticketmaster online services only after first hand experience with Ticketmasters preditory business practices.
Shame on Ticketmaster for failing to be a better business.
Take care not make yourself Ticketmaster's next victim.
Leonard Cohen are you paying attention to who is sharking you tickets.
American Express and other credit card companies appear to be a part of this growing problem by association with Ticketmaster and other business like Ticketmaster.
Buyer Beware!

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bradley2295
, CA
Dec 20, 2010 2:56 am EST

So because you cant read Ticketmaster's website in which says when redeeming your points you will be charged at first, your claiming it was an error on there part.

Are you taking no fault here ?

Qualifying American Express Cardholders may redeem their Membership Rewards points for ticket purchases made online. American Express Membership Rewards® redemption is not available for Canadian events or for holders of Canadian American Express cards.

To qualify, you must:

Be enrolled in the U.S. Membership Rewards Program.
Have enough Membership Rewards points to cover the entire cost of purchase.
Be in good standing with American Express.

Initially, your American Express Card will be charged for your purchase. If you qualify, American Express will debit Membership Rewards points, then issue a credit to the primary Card enrolled in the program. Membership Rewards points will be redeemed at an approximate rate of 200 points for $1 US Dollar.

Orders failing to qualify will remain charged on your American Express Card and are valid and subject to the venue's and Ticketmaster's no refund/no exchange policy.

If you are unsure of your Rewards points balance please contact Membership Rewards at [protected] or visit www.americanexpress.com/rewards

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Ticketmaster - Rip-off

We bought tickets for a performance by Jeff Dunham in Bloomington, IL. When we found out we would not be able to attend, we tried to re-sell our tickets through ticketmaster. Their fee was ridiculous, but our time was short and we felt we had no other option. Within 24 hours I got a notice from them saying that my tickets had been sold. I submitted a bank...

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Ticketmaster illegally charging credit card each month $9

TicketMaster sends credit card info to its accomplice, Ent* Entertainment Rewards in Troy, MI and they automatically charge $9. each month without stopping and without delivering any product. They say that somehow when we ordered tickets there was a checkbox to allow this, but I always uncheck all contact boxes when making any online order. Anyway, even if some hidden checkbox is there, this is a complete scam! People all over the country are paying this fee every month and don't catch it even some have been charged for years. Just because Entertainment Rewards has a legit product, does NOT mean they can receive my credit card and charge at will. This has been going on for far too long. Class action suit or goverment prosecution must occur.

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10:51 pm EST
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Ticketmaster Fraud

I am working with a NY LawFfirm now. We are putting together a Class Action Law Suit. Can you explain to me what ticketsnow did to you? please email me at diana.[protected]@sbcglobal.net . The law firm and myself are seeking out others who are willing to be named in the suit.

My story is from Jan 31 2009 when I logged onto Ticketmaster at 9:59am for Jimmy Buffett at DTE Aug 13 2009 and I unknowingly was redirected to TicketsNow to complete my purchase that I still thought was Ticketmaster. After a few minutes and receiving confirmation of my order I realized someting was wrong. I paid $877.XX for 2 Seats. My timestamp on my purchase was 10:02AM.

Anything you can give me to help stop this is greatly appreciated. Thanks for you time...

Diana Wenzel
Toledo OH
diana.[protected]@sbcglobal.net

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Ticketmaster Coming up Brit Spears Concert in New Orleans

I had called Ticketmaster to buy 2 VIP Toxic Experience tickets for my friends Birthday and the women on the phone told me I could choose Will Call and still have them sent in the mail because that was the only option. I did it and now their ### are telling me I can only get them an hour before the concert. Forget about the fact that I'm going to be out of town working and will need my ID to get in the office back and fourth.

I hate their useless customer support lines, they are ### and TicketMaster are nothing but LIARS! So now I'm screwed out of 1, 100 dollars and they could care none about it, what a waste of human life they are. Nothing but BS artist and worse than Politicians could ever be.

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Ticketmaster - They took my tickets

AC/DC in Tacoma WA Here's my big Screw you from Ticket Master. My youngest daughter and I (I'm 56) joined the ACDC Fan club to get presale ticket codes as two separate member accounts. We then waited until the tickets went on sale through Ticketmaster. We used two separate accounts and got 2 tickets on each account. So far all was good. We then paid for the...

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Ticketmaster Ticketmaster Family

I'm being charged $4.60 twice in one day for some kind of entertainment rewards I didn't sign up for...Ticketmaster claimed they had no idea why I would be charged these fees unless a concert was cancelled? Yeah, right!

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Ticketrep
hida, US
Feb 15, 2010 9:40 am EST

I believe this is most likely charges that were made on a discount program for you to receive $10 - $20 cash back on your ticketmaster purchase when you try the program for a $1 trial. This program is run by a company called Affinion and they are not a part of Ticketmaster. Please go to www.Affiniongroup.com or call ticketmaster and ask to be transferred to Affinion if you need to cancel your subscription.

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hmmmm.......
ceredo, US
Nov 19, 2009 3:29 pm EST

this also happened to me ticket master sent my card info and everything to this company and i had no clue until today when that company took 9.00 out of my acct and i was freaking and it was them and the ppl from entertainment rewards told me that ticketmaster gave them my information and that i was signed up for a 30 day free subscription and that if i didnt canel within 30 dys then they would charge me this every month well ok i find this out a yr later that they have been chargin me for over a yr and it has never showed up on my bank statement that i could see and ticket master refused to give me a return so i guess im going to turn them in to the bbb and see what they have to say about this.

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Ticketmaster Terrible experience!

Purchased tickets thru Ticketmaster for comedy show "MoNique" - event scheduled for 10/27 at 8pm. By 8:35 p.m., show had still not started. We had arrived 7:40pm to be on time. During pre-show wait, many guests, including myself, complained to MoNique entertainment staff that the loud music was like a 17-year old showing off in the car next to you with nothing but bass. It was hurting our ears, literally gave ear pain and headache. They refused our requests to adjust the sound. After waiting 55 minutes with noise torture, we left. I contacted Ticketmaster the next business day; their policy is to not refund after an event. If we knew beforehand the event would be intolerably late and would have subjected us to ear damage, certainly, we would have requested refund in advance. I think it's time people stand up to monopolies like Ticketmaster and the "artists" who take money and advantage from patrons who were subjected to noise abuse and a very tardy appearance. I, for one, will never use Ticketmaster and their price gouging, ever again.

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tmbombshell
Charleston, US
Nov 03, 2009 1:55 am EST

Ticketmasters job is to SELL the tickets they are contracted to sell through the venue/promoters and/r facility. If the show was not to your liking in whatever way, shape or form. You should have made your arguement to the facility ..they control the sound..not TM.

Ticketmaster Customer Reviews Overview

Ticketmaster is a popular online ticketing platform that offers a wide range of event tickets, including concerts, sports events, theater shows, and more. The platform has received mixed reviews from customers, with many praising its user-friendly interface and wide selection of events.

One of the most significant advantages of Ticketmaster is its extensive network of event partners, which allows customers to access tickets to a wide range of events across the globe. The platform's user-friendly interface and easy-to-use search function also make it easy for customers to find and purchase tickets quickly and efficiently.

Another positive aspect of Ticketmaster is its customer service, which has received praise from many customers. The platform offers a range of customer support options, including phone, email, and live chat, and its customer service representatives are known for being helpful and responsive.

However, some customers have criticized Ticketmaster for its high fees and charges, which can add up quickly and make tickets more expensive than they initially appear. Additionally, some customers have reported issues with ticket delivery and have expressed frustration with the platform's refund and exchange policies.

Overall, Ticketmaster is a popular and reliable ticketing platform that offers a wide range of events and excellent customer service. While some customers have reported issues with fees and ticket delivery, the platform's user-friendly interface and extensive network of event partners make it a top choice for many event-goers.

Ticketmaster In-depth Review

Website Design and User Experience: The website design of Ticketmaster is sleek and user-friendly. Navigating through the site is a breeze, with clear menus and intuitive search functions. The layout is visually appealing and makes it easy to find and purchase tickets for various events.

Ticket Selection and Availability: Ticketmaster offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The availability of tickets is generally good, especially for popular events. However, for highly sought-after events, tickets may sell out quickly, so it's advisable to purchase them as soon as they become available.

Pricing and Fees: The pricing of tickets on Ticketmaster can vary depending on the event and seating section. While some tickets may be reasonably priced, others can be quite expensive, especially for premium seats. It's important to note that Ticketmaster charges additional fees, such as service fees and delivery fees, which can significantly increase the overall cost of tickets.

Customer Service and Support: Ticketmaster provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are readily available to assist with any inquiries or issues regarding ticket purchases, refunds, or exchanges. The customer support team ensures a smooth and satisfactory experience for users.

Security and Trustworthiness: Ticketmaster is a trusted and reliable platform for purchasing tickets. The website employs robust security measures to protect user information and transactions. Users can feel confident that their personal and financial details are secure when making purchases on Ticketmaster.

Mobile App Functionality: The Ticketmaster mobile app offers great functionality and convenience. It allows users to browse and purchase tickets on the go, making it easy to stay updated on upcoming events and secure tickets quickly. The app is user-friendly, with a seamless interface that provides a smooth ticket-buying experience.

Refund and Exchange Policies: Ticketmaster has a fair refund and exchange policy. In case of event cancellations or rescheduling, they offer refunds or ticket exchanges, ensuring that users are not left out of pocket. However, it's important to review the specific policies for each event, as some may have different refund or exchange terms.

Additional Services and Features: Ticketmaster offers additional services and features to enhance the ticket-buying experience. These include interactive seat maps, which allow users to select their preferred seats, and ticket insurance options for added peace of mind. They also provide event recommendations based on user preferences, making it easier to discover new events.

Overall Rating and Recommendation: Overall, Ticketmaster is a highly recommended platform for purchasing tickets to various events. With its user-friendly website design, wide ticket selection, and excellent customer service, it provides a seamless and reliable ticket-buying experience. While pricing and fees can be a downside, the convenience and trustworthiness of Ticketmaster make it a go-to choice for event tickets.

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