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1.5 341 Reviews

Ticketmaster Complaints Summary

39 Resolved
292 Unresolved
Our verdict: With Ticketmaster's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ticketmaster reviews & complaints 341

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11:34 pm EDT
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Ticketmaster Ticketmaster scam purchasing tickets presale

I am suspicious and disheartened that even after taking the effort with Ticketmaster to login as an Ed Sheeran super fan as well as an American Express "preferred" cardholder that the both options failed to aquire 5 tickets. Tickets on sale at the same time they are sold out? How is this possible Ticketmaster? American Express should reconsider being associated with this scam.

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6:44 am EDT

Ticketmaster Wasn't able to buy tickets

I wasn't able to buy tickets from Ticketmaster because when every time I've tried I received a message saying that the map was acting up.
So then I called customer service and asked if I could order tickets via phone and they said sure. They asked me to call later because they were busy at the moment. I said ok and called later but they were still too busy.
So I called the next day and they said the same thing! What a joke! You people need money or what?
Do not buy from this site.

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3:18 pm EDT

Ticketmaster Garth Brooks and Trisha Yearwood Concert Tickets

I ordered 3 handicap seating tickets to see Garth Brooks and Trisha Yearwood on May 13th. I have always purchased handicap tickets directly through Van Andel but they were not selling for this concert. I ordered when they went on sale April 8, 2016 spoke with a person (not a recording) and placed my order for handicap seating, was confirmed and told tickets would be sent to me. As of May 10th still no tickets so I called ticket master and they emailed me my tickets although I had to pay additional money to have them sent. Went to the venue and found out the tickets I received were not handicap seating at all we would of had to walk up a long flight of stairs which was impossible for a physically disabled person. So we were sent up in the nose bleed sections and was told if someone came and had tickets for our seats we would have to move. Needless to say we had to move 2 times...missed part of the concert due to the shuffle of finding us other seats.

Long story short I contacted ticket master the following day and they never did get back with me until after 2 more emails a week later. Totally denied I ever asked for handicap seats said I would of had to spoke to an actual person, which I did, and that I called 3 days prior to concert and had tickets emailed to me. Well yes I did, what if I wouldn't of called I would of never received tickets for concert.

It is apparent they have no idea on how a customer feels when it was a battle with not receiving handicap seating. Also it has been just a slap in the face to me when they said I didn't order handicap seating or talk to a representative.

Asked to be compensated for their mistake but deny any wrong doing. Just not good business and I will never purchase through ticket master again.

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12:10 pm EDT
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Ticketmaster Tickets to Reggae Night XV Hollywood Bowl 6/26/16

I purchased four tickets for the June 26th, 2016 Reggae Event with Burning Spear. The tickets I received did not have the row I had selected.
I purchased four tickets for the June 26th, 2016 Reggae Event with Burning Spear. When I did the order, I specifically chose Section M1, Row 2 and seats 1-3-5-7.

I have been to the Hollywood Bowl many times in the past so I know the seating arrangement. I wanted to be as close to center (Section M1 or N1) and be as close to the stage as possible. I know exactly what I ordered! I received the tickets and low and behold, I get the right section and the right seats but I'm now in row 18!

How does that happen? I spent good money for those seats plus an extra $7 for each ticket for a service charge?! So, I call Ticketmaster to ask what happened. I'm on my cell and have to go through the automated system and then, wait for over a half an hour, listening to the same old songs over and over again.

When a young man finally answers and I explain the issue, and all he does is apologize and spins the issue as though it was my fault! I know what I ordered and I did not get the row I asked for. He offered no compensation, no exchange for better seats, and to make things worse, he tells me there is no refund! How in the world does a business like that stay in business?

So, it turns out that its my fault and tough luck buddy. I planned to give two tickets to Larry White, the pianist for the Sandpipers (a 60's/70's band) and a renown song writer who was up for a Grammy recently. I boasted about the location of our seats and planned on giving him the tickets tonight. But when I saw the 18th row, there was no way I could do that to him, as it was a birthday gift I promised him.

I had to go to Vivid to purchase four new tickets at a higher cost but received Row 1 as a courtesy after that young man heard my story. Those tickets are refundable, can be exchanged and I didn't have to go through a machine for a long period of time before someone answered. He answered immediately and was outstanding in his effort to assist me.

I will never buy nor recommend Ticketmaster to anyone. Shameful way to do business. Event Code is EHBO0626

Extra Detailed Info
Complaint Date1: 04/02/2016

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10:19 am EST
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Ticketmaster Online Ticket Sales Access Delays

I just tried to buy Bonnie Raitt tickets for her 8/19/16 concert in Portland, ME at Ticketmaster.com using my MACBOOK PRO via APPLE router and TWC internet modem. The TM site countdown clock reached zero (@10:00am EST on 3/11/16) and I had to wait a good 4 minutes to gain access to place an order and by then the seats I wanted were all taken. I had a similar experience in December when trying to buy Billy Joel tickets. I am filing this complaint here because it is impossible to file such a complaint directly with Ticketmaster using their email form. They only want to hear from fans who have purchased tickets and have problems! I want to know what Ticketmaster's problem is and if and when they expect to fix it.

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9:35 am EST

Ticketmaster Pentatonix tickets

I was online to purchase tickets, had them selected and checking out when I was told there was a problem with the order. I was kicked out and when I went back in the tickets were twice as much. How can they do this?
Frustrating since the tickets were the only thing my 16 year old asked for, for his birthday and I can't afford the new price.

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11:03 am EST

Ticketmaster Online ticket sales

On December 17/15 I went on line to secure some tickets for the Adele concert scheduled for Oct 7 in Toronto. After waiting in que for tickets I had over 3 min to secure 2 tickets. They were in section 122 row 25, seats 7 and 8. All my credit card info went through within the allotted time and as the tickets were being released to me there was "something wrong with the ticket release". It put me back in the waiting line to wait for a spot to get more tickets. After it did this there were no tickets left for any show!We were so disappointed once again with this process. There is no reason my tickets were released to someone else when I waited in line, did my transaction in the timeframe. This is not the first time this has happened to our family with Ticketmaster. They seem to be able to sell to the wrong people who turn around and charge whatever they want to the general public for the same tickets. I wrote customer service right away that day with no follow up at all. I am one of thousands that this happened to that day. My daughter ensured me that twitter and facebook was lit up that day with the same complaints. There is no one to complain to, no phone lines are answered to complain to. It is all computer generated tickets and bears looking into on your side. I would appreciate your help. Andrea Sheehan

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6:12 pm EST
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Ticketmaster Take Your Tickets and Give You No Money!

Ticketmaster TicketExchange is the worst ticket resale website out there! TicketExchange sold my tickets but refused to issue me a cheque for those tickets. Their website promises receipt of payment within 5 - 10 days of selling your tickets, it has been months since I sold mine and I have yet to see my cheque. On top of that, their customer service line has rude and unhelpful staff. I will not be using this service again - I am surprised they are still in business. StubHub is the way to go.

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10:35 pm EST
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Ticketmaster No Customer Service

I recently purchased tickets and a parking pass as a gift. They let me transfer the tickets but I cannot transfer the parking pass. Apparently The parking pass is guaranteed to be shipped to me, and only me, 2 days before the event. So I figure by the time I get home from work and see the mail ill have about 12 hours to hunt down and sync up to meet my brother somewhere to give him his parking pass...oh wait that's ridiculous... I will probably just give him cash a few days in advance to park in which case I just wasted $30.75 on something that I do not need (because I purchased tickets for someone else) and cannot give away (because they have ridiculous policies).
Their customer service is less than helpful. By the time I finally navigated the form on their website to email them for support and got a response from their "fan based support system" (which is just a fancy way of saying they dont have anyone who is responsible for these things)
See the problem is that a Fan of the same venue as me cannot help me figure out a way to either get my money back OR send the pass to my brother.
One last point that I am only bringing up bec once I am here I may as well be thorough. To buy tickets on ticket master I had to go through ad after ad of SCAMS...I almost fell for one but luckily had the sense to look into it first...BE CAUTIOUS!

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1:24 pm EST

Ticketmaster Overcharged me

I’ve purchased 2 tickets for a WWE from Ticket-Master.com and amount that should have been charged from my account should be $103. Instead of that I received a charge for $400 which is almost 4 times more. I contacted them immediately and asked for refund but received no reply to my email. When I tried to call them the phone number listed on their website was always busy.

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5:23 am EDT
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Ticketmaster Paid $3000 for VIP Front Row Tickets to Madonna Concert & we couldn't see the Stage!

On Saturday, October 27, 2013 my partner and I attended the Madonna concert using the Ultimate VIP Package.We purchased a presale code for $20 which stated we would be assigned seats according to those that bought them first. We were both on our computers the moment the presale VIP tickets went on sale.We did not & could not see our seats until the night of the concert.We paid $3, 000 for two “front seat” Tickets. The seating chart we saw, almost a year before the concert, showed the usual arrangement wher front row tickets are actually in front of the stage. We were deceived by false/improper advertising. Our seats were in Floor Section B, Row 1 Seats 7 and 8. We could not find out our seat assignments until the night of the concert. So we were very upset to see the stage configuration in which we were at the very far end of the “stage” which was actually more like a runway. We also noticed the center opening in the stage was full of standing room only people who had an Amazing view & it further obstructed our $3K view..They created over 100 “1st row tickets by extending the Stage to the 50 yard line of the usual football field. The stage was so far away, I could not see it. I voiced my concerns to the people sitting next to us and they said they paid $500 for their tickets. At most 10% of the show was on the “Runway” around us. us. The rest of the show we spent trying to see the show on the actual stage around tall security guards that continually stood in front of us as well as someone filming the show who hit me numerous times with his camera as well as completely blocking my view. This is unacceptable for the price we were charged. Had I know when I went to purchase these tickets where these seats were, I would certainly not have purchased them! I needed binoculars to see Madonna which I did not bring as I thought we had FRONT ROW SEATS. People from seats behind me kept coming into the front row. I was ready to walk out but I had paid too much money for this experience and was going to stay to the end. This was the most disappointing concert experience I have ever had. We sawStevie Nicks in the same venue two weeks before this, & we were right in front of her. The seat arrangement was the samethat we see on the internet for this venue.not kind of in the front, not to the side – but in the FRONT of the artist. I am sure the guy with the large movie camera could have stood somewhere else or maybe we could have been warned we would have an obstructed view and be compensated for that issue. I am very angry and upset and feel I was robbed of $3000.00. If this was a “Ultimate VIP Package”, there was very little VIP involved. VIP Nation, Live Nation, & Ticketmaster have joined however no one will claim this problem.
So, how do you handle the customers who feel your “experience” did not meet the expectations you promise? I am sick with the fact I paid $3000.00 to basically sit in the back. I will be sharing this experience with others as people should know what to expect from these so called “VIP” packages. I will never buy any tickets again without knowing the stage configuration and seat numbers. How could we be so far back when we purchased tickets immediately with a purchased presale code? How could at the end of the runway part of the stage be considered a front row seat when there were people actually standing in front of the stage? Photo attached is our view with a 300 meter Zoom Lens.
We were mislead by false and incomplete advertising and should be compensated at the very least for the obstructed view (and by the hits from the large movie camera to my face and upper body).They also stated they were a Better Business Bureau Recommended Business but when I checked after this experience, they had a “F” Rating.VIP Nation has refused any compensation. Ticketmaster states it isn't their issue although one woman accidentally told me our “ACTUAL” tickets were voided two days before the concert & new ones were issued.They also advertised themselves as a Better Business Bureau recommended Business but after the concert, I checked & they actually had an "F" Rating.
Ultimate VIP Package
Madonna @ New Orleans
2 1, 500.00 3, 000.00
Saturday, Oct 27
New Orleans, Louisiana,
Total:3, 000.00
Instructions for Ultimate VIP Package
You must bring a valid PHOTO ID matching the MAIN ATTENDEE name on this order. Those who
cannot present a photo ID matching the ATTENDEE name on the order, will be turned away.
PACKAGES ARE NON-TRANSFERABLE
S u b j e c t : Madonna NEW ORLEANS October 27th - Ultimate VIP Itinerary
M V0ON1SV
New Orleans Arena. NEW ORLEANS. October 21'A 2012
Madonna Ultimate VTP Package
Just a reminder... These packages are not transferable. Please check directly with the venue for their camera policy.
Then get ready to enjoy the show from your seat(s) in the front row! Exact seat location available at show.

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7:35 am EST
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Ticketmaster Poor customer service

DO NOT USE TICKETMASTER! I recently contacted Ticketmaster's "Fan Support" for weather related event cancellations and subsequent refunding. They did not provide any solutions or service to me. I spoke to three reps and all repeated the same scripted and puppet responses. They sell the tickets for the venue, period. Beyond that, you are on your own if anything goes wrong. Gabriel, who claimed to be the highest authority that I could speak with, was rude, arrogant, and hung up on me. I will now purchase through any other outlet but Ticketmaster. World Class Service- Every Customer, Every Day? I think not.

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6:57 am EDT
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Ticketmaster did not get tickets

I ordered tickets online supposedly before they went on sale to an NFL Jags preseason game as a bday gift for my husband. I called on July 30th because I hadn't received any email regarding the delivery of the tickets yet. Brandon assured me I would have them on Aug 9th the day before the game. Aug 9th I did not have them and again Brandon called the CA vendor who was releasing them supposedly as we spoke. Of course today, game day, I have no tickets. I called first thing and was disconnected after holding from Dan, and then Paula. The third agent Greg was probably the most rude of the three. He put me on hold for over 15 minutes and came back on the line with Shannon the Supervisor who told me she would check with the Vendor in an hour when they open and see what our options are. She also nicely told me that she did not appreciate my sarcasm and she would refund my money if I didn't want the tickets right then. What Great Managerial and Customer Support that was! So here I sit at their mercy awaiting tickets I may or may not before the game in a few hrs. I see by all the other disatisfied customers that I am not alone. It is amazling this company is in business. The absolute worst experience! I highly recommend you order your tickets from an in person, reputable, customer friendly establishment. I will pass the word as much as possible to stop this blatant disregard for customer courtesy. Lesson learned the hard way in FLA.

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Eduardo263537
, US
Jan 09, 2018 11:10 am EST

Sold NFL thickets through them in August and 5 months later they haven’t paid me.

Have talked to there customer service about 10-12 tines and everytime i call they assure me that the check is on the way and to wait 15 days for it. As it turns out every 15-20 days in calling then again.

Have even talked directly to customer service supervisor Tamara Shedd who again promised to fix the issue the following week which of course she didn’t and now won’t even answer the phone.

Really impressed by there lack of customer service.

How difficult is it to mail a check?

Look elsewhere for ticket resale, just a complete bad experience. Won’t use there service ever again.

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8:56 am EDT
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Ticketmaster Unfair Practice

I purchased tickets through the Ticket Master Canada iPhone app on April 20th, to the Nov. 24th Red Hot Chili Peppers show in Saskatoon. I received my paperless tickets and order number, and was beyond ecstatic! I checked today and now my credit card is showing the tickets were refunded and the paperless tickets are no longer showing in my iPhone app. I called the Ticket Master call centre and was told they were cancelled due to legislation in SK that only allows neighboring provinces/ states to purchase in the first hour, and that they cannot do anything for me as they are just the call centre. I live in Saskatoon, but just moved here. NOWHERE on the iPhone app does it state those stipulations when you go to purchase the tickets to this event at that location. If they have such stipluations, they need make sure they are conveyed on ALL ticket purchasing platforms! If I had known, I would have made darn sure the credit card info had been updated prior.

I am 32 years old and have waited 20+ years for things to line up properly so I could catch a show. I was thrilled when my purchase went through, and now I am beyond devastated.

I had 5th row floor tickets and now they are gone. I have waited years for this and now the tickets are gone! I have contacted everyone I can at Ticket Master to find out what I can do to get these back, but they are telling me I can only purchase nosebleeds now and have to sit way up top and not get the experience I paid for originally.

I am just reaching out to you as I am desperate to see if anything can be done. I am so disappointed. My husband & I have been fans since the beginning and this was something we had been waiting a long time for. This is a very clear omission on Ticket Masters part, but I am the one who suffers for it.

All I want is a pair of tickets that are of the calibre I originally purchased. I am not looking for a freebie, I will pay, but not for nosebleeds when I had 5th row floor for the same price.

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5:25 am EDT
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Ticketmaster Embarrassment! Tickets not accepted because of Ticketmaster screw up!

If you really want to be embarrassed, just buy tickets from Ticketmaster, the biggest, most arrogant evil in the entertainment mega-industry. Bought tickets to see Garrison Keillor at the Fox Theater in Atlanta months in advance. Had trouble downloading the tickets to print. Called Ticketmaster, and, to make sure everything was safe (for me, that is, because Ticketmaster sure as Hell doesn't give a damn, Scarlett), I backed them up as a PDF file. After a lengthy and frustrating time with the usual over-worked, under-educated rep, the tickets printed. They sat on the calendar for months. Not a word. All is well. Arrive at the Fox for the show. Line up with the rest of the sheep, get to the door, scan tickets. "You can't enter. The ticket scan says these tickets are to be refunded." All the way back to the ticket booth. Guy takes the print tickets and disappears for a long time. Back with a poorly hand written piece of crap to get in. Never saw our tickets again. "Ticketmaster said that the tickets had been printed twice, so they stopped your using them. You can go in now." Frustration, anger, embarrassment. Not over yet! Take the piece-of-crap hand-written ticket in, usher glances, sends us in, second usher listens in the roar of the crowd, glances at hand-written p-o-c and seats us. There we are about where row T should be, twenty or so rows back. "Sir, please come with me!" New Gestapo dressed super, er, Uber-Usher demands that we follow. "You're in row C not T." Re-seated, seething. (By the way, never trust the Fox about row C or row T. Row C was behind quite a few rows crammed in with temporary seating in front of it, so row C was a literal bait-and-switch as far as a third row seat. So was row T. NEVER use Ticketmaster. Skip the show. Why bother. They don't care! They'd sell tickets for their own burning, if they thought they could give the customer less-than-nothing for a fee. Piece of crap all around.

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Burt Sandblaster
Jacksonville, US
May 27, 2012 8:54 am EDT

You recognised that there was a printing error and that is unfortunate. However, it did not have any issue on your ability to actually see the concert. Ticketmaster was actually trying to prevent you from having issues with seeing the concert by putting a flag on your tickets. This prevents someone from hacking into your account and printing off tickets you purchased so they can show up and see the show instead. You would have been writing a letter to TM if they didn't have these security measures in place asking them how they can let more than one copy be printed.

You never saw your tickets again is incorrect. You never saw your printout again, sure, but what difference does that make? Why would you care if you got back that particular print out? And the handwritten tickets would be an issue to take up with the venue, not a fault of Ticketmaster. Besides which, you did get in to see the show.

AS for your issues with the ushers etc, that has nothing to do with Ticketmaster, that is an issue with the venue.

I have used ticketmaster myself on many occasions, will-call, printing off and mailed tickets, and have never had any issues. It is a shame that you did have a minor printing issue, but all the other events that followed were issues due to the Venue and not Ticketmaster itself.

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umbgva
Haena, US
May 27, 2012 8:06 am EDT

Ah, using the "this is a public forum card" as an excuse to air your dirty laundry. Nice try.

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umbgva
Haena, US
May 13, 2012 10:07 am EDT

POT meet kettle. You're stalking the OP's.

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10:02 am EDT
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Ticketmaster TICKET SALES

Ticketmaster was to have tickets for the Garth Brooks concert on sales - either by phone or online - 10:00amMDT Saturday - Apr 14th, 2012.
So explain to me how we can have 7 different computers and 7 different phones lines going at 9:58am, 10:00am, and every minute thereafter only to get a busy signal on the phone lines and the online sales to state "there are no tickets available". it did not matter if you were going for 1 ticket or 6 tickets - there "were no tickets available".
There are even some saying that they were able to purchase their tickets in advance of 10:00am. You can obviously BET that Ticketmaster staff and families got theirs before anyone else!
This seems to happen time and again with Ticketmaster when there is a special concert/event coming.

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Natalie Walton
Calgary, CA
Apr 16, 2012 4:48 am EDT

Please sign petition to stop this from happening in the future. Help change the laws.

http://www.change.org/petitions/margarett-best-minister-of-consumer-services-investigate-and-shut-down-illegal-ticket-resellers-across-canada

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Ticketmaster - Ticket sale scam

There is something unethical going on at Ticketmaster and it is time that an investigation be made regarding its flagrant ticket sale scam. When tickets go on sale for "hot" concerts, the general public is unable to purchase tickets. If "general" tickets go on sale on Saturday, at 5pm, and you start calling and going on-line to purchase tickets, you are...

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Ticketmaster Scam

I would like to complain that Ticketmaster charge far too much for service charges for ticketsales. Ive just bought Bill Bailey tickets for the Palace Theatre Manchester, despite various searches there is only Ticketmaster I can buy the tickets from. The face value of the tickets are £55.00 (£27.50x2), however ticketmaster have charged me £4.75 service charge for each ticket so I have paid £9.50 for that, then on top of this I have had to pay an order processing fee of £3.25, so all in all I have paid £12.75 on top of the ticket prices for services, how can they justify charging me nearly a quarter of the ticket cost in services. If it was 4.75 per order I could understand but £4.75 per ticket? The cost of their services for processing two tickets will be hardly anything for the 2nd ticket, surely not the same? I purposely avoid buying from Ticketmaster usually but in this case had no choice. They are ripping the public off, other ticket companies do not charge like this, they have service charges but they are reasonable. Furthermore for Madonna Tickets which are £110.00 ticketmaster are charging £10.50 service charge, this is a lesser percentage service charge compared to my charge. Is there an ombudsman that can look into this as I feel its grossly unfair!

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Goobs
, US
Dec 02, 2010 1:52 pm EST

I ordered tickets to a show from Ticketmaster. At the box office, my friend was to pick up the tickets but did not have my credit card, which was used to buy, so they would not give him the tickets, so they did not go into the show.

My other friend went to the seats and found out someone had later bought these for cash at the box office.

Tickmaster would not refund my money. Mastercard would not honor it when I asked for them to not pay mastercard, so I ate the tickets, Ticketmaster got their fees, the SHow got their fees, and the ticket window worker pocketed $200 cash.

What a scam.

*Brenda
*Brenda
Alot, US
Oct 02, 2011 11:33 pm EDT

My name is Brenda and I'm a low-life.I like to go on http://www.complaintsboard.com and diss people because I have nothing better to do.My 600 lb. husband left me for a beautiful blonde who was 18 years old and 110 lbs.Me?I'm a 1, 000 lb. 50 year old woman who never worked a day in my life and I sit on my ### all day and collect money from the government.I think I'm perfect and everybody else never does anything right.I make fun of people who have learning disabilities because I'm that pathetic and heartless.I also don't care if people say I'm pathetic and heartless because...well...I am!My name is Brenda and I'm the reason you all pay taxes and shoot yourselves.

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1OD
Newquay, GB
Oct 02, 2011 8:37 pm EDT

The newest one they seem to have added and i got caught out by it yesterday is adding insurance for if you cant attend.

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BAYCITY1999
BAY CITY, US
Oct 02, 2011 4:26 pm EDT
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I agree all those charges in addition to the ticket price is ridiculous! Appraently they don't care who they screw over.

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1OD
Newquay, GB
Oct 02, 2011 1:54 pm EDT

You will find all ticket sellers are pretty much the same, its how they make there money, tho Ticketmaster make me sick as there sister site is get me in, a legal way of ticket touting, buy your ticket for some top selling gig and sell the ticket via their sister site at god knows how much more then the facevalue and so Ticketmaster make twice out of the same ticket. You can also try see tickets and ticket line.

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Ticketmaster Cancels purchases without notifying you

I ordered 6 tickets on Ticket Master website on April 29, 2011. I received confirmation emails that the orders were processed and my credit card was billed. On May 1, 2011, Ticket Master decided to cancel 2 of my tickets as they said I was over the maximum number allowed per customer. By the way, this information (of max of 4) was never posted anywhere on their website and there was the option to order 6 tickets on 4/29/11. Ticket Master NEVER NOTIFIED me of the cancellation. I only found out today, the day of the show, because I was giving out tickets to my friends and realized there are 2 missing! The Customer Service Manager said this is how they operate, they are sorry but they did nothing wrong and have a nice day.

If this was any other e-business, they would be sued so fast. I can't believe they can operate in this fashion and not get in trouble. Where is the advocate for us consumers who have no other choices in where to purchase tickets? We are forced to use a business which has bad operating policies and there is no other choice.

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Ticketmaster Additional insurace charge

I purchased a ticket on the TicketMaster website and was charged an $7 for additional insurance coverage frin Mondial Assistance without my consent. This is either a very serious bug on the tickemaster website that should be fixed immediately or a scam. Personally I think a 20 percent charge for insurance for something like this is not a good value, but to be charged without my consent is very irritating and is bad business for both Mondial and TicketMaster. Mondial graciously reversed the charges without a problem but this could have easily gone unnoticed. How many customers have lined the pockets of Mundial without even knowing that they have been charged ?

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houwing, US
Jun 24, 2011 10:06 pm EDT
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I would like to assume it was a glitch or honest mistake. Ticket Master has a pretty good name with very, very little complaints.

Ticketmaster Customer Reviews Overview

Ticketmaster is a popular online ticketing platform that offers a wide range of event tickets, including concerts, sports events, theater shows, and more. The platform has received mixed reviews from customers, with many praising its user-friendly interface and wide selection of events.

One of the most significant advantages of Ticketmaster is its extensive network of event partners, which allows customers to access tickets to a wide range of events across the globe. The platform's user-friendly interface and easy-to-use search function also make it easy for customers to find and purchase tickets quickly and efficiently.

Another positive aspect of Ticketmaster is its customer service, which has received praise from many customers. The platform offers a range of customer support options, including phone, email, and live chat, and its customer service representatives are known for being helpful and responsive.

However, some customers have criticized Ticketmaster for its high fees and charges, which can add up quickly and make tickets more expensive than they initially appear. Additionally, some customers have reported issues with ticket delivery and have expressed frustration with the platform's refund and exchange policies.

Overall, Ticketmaster is a popular and reliable ticketing platform that offers a wide range of events and excellent customer service. While some customers have reported issues with fees and ticket delivery, the platform's user-friendly interface and extensive network of event partners make it a top choice for many event-goers.

Ticketmaster In-depth Review

Website Design and User Experience: The website design of Ticketmaster is sleek and user-friendly. Navigating through the site is a breeze, with clear menus and intuitive search functions. The layout is visually appealing and makes it easy to find and purchase tickets for various events.

Ticket Selection and Availability: Ticketmaster offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The availability of tickets is generally good, especially for popular events. However, for highly sought-after events, tickets may sell out quickly, so it's advisable to purchase them as soon as they become available.

Pricing and Fees: The pricing of tickets on Ticketmaster can vary depending on the event and seating section. While some tickets may be reasonably priced, others can be quite expensive, especially for premium seats. It's important to note that Ticketmaster charges additional fees, such as service fees and delivery fees, which can significantly increase the overall cost of tickets.

Customer Service and Support: Ticketmaster provides excellent customer service and support. Their representatives are knowledgeable, friendly, and responsive. They are readily available to assist with any inquiries or issues regarding ticket purchases, refunds, or exchanges. The customer support team ensures a smooth and satisfactory experience for users.

Security and Trustworthiness: Ticketmaster is a trusted and reliable platform for purchasing tickets. The website employs robust security measures to protect user information and transactions. Users can feel confident that their personal and financial details are secure when making purchases on Ticketmaster.

Mobile App Functionality: The Ticketmaster mobile app offers great functionality and convenience. It allows users to browse and purchase tickets on the go, making it easy to stay updated on upcoming events and secure tickets quickly. The app is user-friendly, with a seamless interface that provides a smooth ticket-buying experience.

Refund and Exchange Policies: Ticketmaster has a fair refund and exchange policy. In case of event cancellations or rescheduling, they offer refunds or ticket exchanges, ensuring that users are not left out of pocket. However, it's important to review the specific policies for each event, as some may have different refund or exchange terms.

Additional Services and Features: Ticketmaster offers additional services and features to enhance the ticket-buying experience. These include interactive seat maps, which allow users to select their preferred seats, and ticket insurance options for added peace of mind. They also provide event recommendations based on user preferences, making it easier to discover new events.

Overall Rating and Recommendation: Overall, Ticketmaster is a highly recommended platform for purchasing tickets to various events. With its user-friendly website design, wide ticket selection, and excellent customer service, it provides a seamless and reliable ticket-buying experience. While pricing and fees can be a downside, the convenience and trustworthiness of Ticketmaster make it a go-to choice for event tickets.

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