SUBMIT A COMPLAINT

[Resolved] Ticketbis / football tickets

Northampton, England, East Midlands, United Kingdom

I purchased 2 tickets a few weeks ago.. Got my confirmation enail and the tickets emailed to me. They said 'senior citizen tickets' on them and therefore are not useable. I was unable to get in to the football match today with them so that was a wasted journey. Tried to contact several times with no success.. They did not say senior citizen when I brought them andi know this has happened to other customers as I have read the reviews!! This is a fraudulent site and fraudulent tickets and I want my money back!! Please advise as to when my money will be refunded. Ray

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Ticketbis Customer Care's Response, Oct 16, 2017

    Dear Ray,

    Could you, please, give us your reference number?

    Kind regards,
    Ticketbis

Ra
Oct 14, 2017

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