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Ticket Solutions / Disrespectful customer treatment

1 10000 College Blvd, Suite 130Overland Park, KS, United States
Contact information:
Phone: 913-384-4751

I bought college football tickets over a year ago from this site. I was given different tickets than I bought that were in my opinion, not as their quote says "the same or better". The tickets came only one day prior to my departure and since I live at least 800 miles away, it was too late for me to much, however I was disappointed. Once I returned, I was contacted by a customer service representative to follow up on my trip. She was pleasant and I let her know of my discrepancy from what I bought verses what I received. She said that she would have a manager contact me. However, from that point their business and customer service went spiraling down hill. I let the manager that I spoke to know what had happened and I have never had my words so manipulated. He confirmed that they were different tickets than the ones that I bought. The tickets that I had bought were for row 18 and I was given row 42 in a completely different section. His quote to me was "you would have bought those tickets anyways". I shared with him that his site has a 200% guarantee and I was NOT given what I had paid for. To have a site that boasts to have such wonderful customer service treat me so poorly, by a manager none the less, is to say the least BAD BUSINESS. It had nothing to do with money, but the principles of good business and I let him know this. He didn't seem to care. I may be only one person, but if they are willing to treat one customer so disrespectfully, then I am sure that they will do it again.


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