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2.2 10 Reviews

TicketLiquidator Complaints Summary

3 Resolved
7 Unresolved
Our verdict: Engaging with TicketLiquidator, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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TicketLiquidator reviews & complaints 10

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2:48 am EDT

TicketLiquidator I was charged for nothing. I want a refund!

Strange things happened. I was scrolling down the pages thinking about where to go but thought that I probably don't want to go anywhere and stay home. So I didn't buy anything, as you might understand. However, I got a new email and it was from TicketLiquidator. It was thanking me for the purchase. I was like Whaaaaat? I didn't buy anything, I didn't approve anything and didn't even click the submit button!
It's a serious mistake because I was charged and I want my money back as soon as possible!

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K
5:34 am EDT

TicketLiquidator TicketLiquidator service

I just want to warn others about TicketLiquidator because this site can't be trusted. I can't believe that there are actual people who had a positive experience with these guys.
I contacted TicketLiquidator because I wanted to cancel my ticket, and they did not let me do that. I wasn't able to do that myself without their help, but their rep was rude and said that cancellation was not possible.
I can't believe they had such a ridiculous policy! Many things can happen in life and we can predict what will happen in the future. In my case, a dear family member passed away and there was no way I could go to a concert when something like that happened! I don't recommend dealing with such a company! I explained my situation and all they said was sorry no cancellations and refunds. Heartless thieves!

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3:07 am EST

TicketLiquidator Where is customer support? I need to cancel my ticket!

I am very disappointed with TicketLiquidator, they are terrible and the worst part is that I can't reach anyone from customer service. I bought a ticket to a concert from TicketLiquidator website and due to some personal reasons I will not be able to go to the concert. For over two weeks now I've been trying to reach someone from TicketLiquidator because I need to cancel my ticket as soon as possible but they did not reply. I sent numerous email and called but there was no response. I really hope that's just an accident and I hope to hear from them soon. As for now I would not recommend this company, customer service does not exist and I can't get any help with my problem.

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Is TicketLiquidator legit?

Our verdict: TicketLiquidator's legitimacy, as determined by Complaints Board, strikes a balance between trust and caution. This nuanced position suggests that while TicketLiquidator may operate with some level of legitimacy, users are strongly advised to undertake their own verification processes, reinforcing the call for a cautious but informed interaction.

TicketLiquidator earns 51% level of Trustworthiness

Average Trust Update: TicketLiquidator assessed by Complaints board with 51% credibility. Caution advised for personal and financial details.

We found clear and detailed contact information for TicketLiquidator. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ticketliquidator.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ticketliquidator.com you are considering visiting, which is associated with TicketLiquidator, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for TicketLiquidator have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

TicketLiquidator website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • TicketLiquidator protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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5:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TicketLiquidator Purchasing theater tickets

On 10/24 I purchased two tickets to The Carol King Musical. I received my confirmation via email, confirmation number, notification my card was processed, received order summary, given the rows and section and stating my ticketswill arrive through e-ticket instant download and given tracker numbers pin numbers ect. Then i get a text saying to call Sandy at [protected] saying if i dont call him my tickets will be cancelled. I called him he told me they sold my tickets to someone else. They resold the tickets i paid for. I want the tickets replaced for tomorrow nights show which is the last night it is playing. i want an apology letter and i am hopeful legal authorities can do something to prevent them from engaging in further illegal practices. I ordered this via phone confirmation number order [protected] Section Zone E

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7:53 pm EDT

TicketLiquidator Rip off

I purchased tickets from ticket liquidators. The person on the phone said they were 87.00... When I got the tickets in the mail. They were marked $50.00. The total they charged for each ticket came to $106.50 each. They stole 56.50 from us. Don't give them any business... They are thieves.

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TicketLiquidator
Vernon Rockville, US
Jan 17, 2012 6:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello! I am an employee of TL responding to the customer above. It seems there has been some confusion as to the nature of our website.

Briefly, we at TL (rather like EBay) are a nationwide network through which registered companies and trusted individuals resell tickets to events. This means that we don’t own, price, or ship the tickets you see listed for sale on our website. It’s also true that the tickets listed on our exchange are being resold (and thus re-priced) by their respective sellers, usually above face value -- sometimes below. The resultant mark-up is what keeps popular event tickets on the market longer than they’d normally be available for purchase and also allows consumers to access tickets that wouldn't normally be offered for sale to the public. (Many event promoters withhold large numbers of tickets from public sale and instead distribute those tickets (or sell them) to special groups or entities -- like industry insiders, fan clubs, business partners, and so forth. Ticket sellers usually have connections or access to such special tickets and therefore, by selling them online, expand the range of buying possibilities for consumers, rather than restricting those by accessing tickets from, say, the venue directly.)

Having said that, the actual nature of the mark-up in ticket prices can change drastically and isn't at all uniform -- the mark-up varies from seller to seller and event to event. It's therefore ultimately up to the consumer to research prices (always check the venue) and then examine the various possibilities offered by sellers for the best deal possible. Some sellers are season ticket holders who access tickets for cheap prices and can thus simultaneously sell tickets below face value and make money (!). Other sellers simply have a hard time selling tickets for less popular events and thus offer tickets for sale in the resale market for very low prices. There are numerous positive results from ticket resale, but certainly, yes, there is often a mark-up involved (we mention this above every event listing and throughout our site) and customers should be aware of that.

As a rule, therefore, customers should check the venue of their event for tickets first and then subsequently examine secondary ticket sources -- where, we trust, you'll find the cheapest prices on TL. We're nevertheless sorry for the customer's confusion and hope that, in the future, should we able to help with tickets, we will be able to do so without any subsequent misunderstandings.

Additionally, too, the customer above is free to message us on ComplaintsBoard if they ever do want tickets again and we'll be happy to help with a discount.

ComplaintsBoard
R
4:07 pm EDT

TicketLiquidator Rip off

I received my Peter Frampton tickets, concert in St. Augustine, Florida for Oct. 7th, 2011, and was SHOCKED to see that each ticket price (on the actual ticket) was really $79.00, but that Ticket Liquidator charged nearly THREE THOUSAND DOLLARS for four tickets (that included a $430.68 scam fee for processing)! This smells of ticket scalping. I will be contacting the Attorney General for the State of Florida to investigate the legal propriety of this transaction.

800% MARK UP !

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TicketLiquidator
Vernon Rockville, US
May 07, 2012 11:02 pm EDT
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Hello Ola! Thank you for your comment. We are aware of your issue and are sorry about the problems with your purchases. You placed two orders through our website and the problem is that you were not aware that the orders you placed were both for club passes and not for event tickets. Club passes allow you access to a special club at the venue (where you can buy food and drinks and whatnot) but they don't grant you access to the event itself. A club pass would be an amenity that you would buy in addition to a ticket so as to enhance your event experience.

In your case, you purchased twice from a listing advertised as the following:

Event: Washington Capitals vs. New Jersey Devils Mar 2 2012 7:00PM
Venue: Verizon Center - DC in Washington, DC, United States of America
Section: ACELA CLUB Row: PASS
Seller's Note: Does not include admission to event.

Specifically, if you look at the listing concerned, you will notice that the ticket seller (the company who owned, priced, and shipped the pass) advertised the pass literally as being a club pass for the Acela Club. They also noted explicitly that the pass "does not include admission to the event." I'm therefore unsure as to why you believed the club pass was not advertised openly as being a club pass or why you thought the pass granted you admission to the venue when it explicitly stated otherwise. A representative of ours would have communicated that same information to you if you had been examining the club passes at the time of your phone call to us.

On another note, our representative would not have encouraged you to make an order online by yourself, since there's no inherent reason to do so. Representatives usually recommend people place orders through them in order to ensure that there are no confusions with the order. We also track the sales success of our representatives (as does every retail company) so a representative would have an incentive to help you with the order and not refer you elsewhere.

Additionally, I'm afraid we are not able to expect your ticket seller to refund you for your purchase, because they did nothing wrong - they supplied the passes you ordered. We are aren't to cancel someone else's order unilaterally and force them to give you the money back (which they fairly earned). No one would feel comfortable reselling anything through us (would you?) if we could randomly take money out of your account for something you didn't do wrong.

Please also note that event tickets and their subsequent amenities (like club passes, parking passes, etc.) are time-sensitive items with strict limits on their value. It is risky for a seller to have to take back tickets or passes because they may not be able to resell them or may have to resell them for less money than you paid.

Once again, though, we're very sorry for the trouble and we can understand your disappointment - but we ultimately think it's misplaced. We have tried to accommodate you by offering you a discount on a new order and you could have always tried to resell the unwanted pass, too, and make your money back that way.

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Ola Idris
Wasington, US
Apr 27, 2012 5:11 am EDT

Ola Idris
Re: Order # 9525622 & [protected] Second St. NW
Washington. DC 20001
[protected]
TO WHOM IT MAY CONCERN

Dear Sir / Ma

I will be happy if your company can try to return my money back to card and I will stop to call you or email again The total is $76 : 23.

I want you to know That on The Feb, 27Th 2012 I got an email from your company for The first time That you are selling tickets and you don't say any Thing about pass I call and speak to a lady I told her That I need tickets for my grandson birthday and she put Them together and she want me to pay with my credit card but my card is not with me she told me to go on The line to pay, on The 02/28/12 I go on The line as she told me The form That come up first ask me to put in my name & address under it I was told to give my credit card number Then I got one for The insurance I pay for all Then I got another one That confirm The payment in it I saw a small sign That say That seller don't give ticket to The event. I call your office and for The lady name but another lady ask me for The problem I explain to her and I told her That she must cancelled The order she said OKAY on The 02/29/12 The pass was send to my house from Superstar Co. I call your office I have to talk again to a man. That I want pass and I told him That I am going to return it back, on The 02/29/12 I took it to FEDEX The lady told me That it must come with return slip when she open one There is no return slip I have to pay for it.

I don't know The reason why you don't want to send my money back I have talk to a lot of people at Consumer Office and Verizon Center I can see That your company has done This to many people and when I left my name & number two people as call me That They also have problem one is having The ticket of event That he buy from you and it is for 4Th flour and another is having ticket for The 3rd flour They are not allow to go to 2ND flour where The club is. You can check about it. I have more mistake to you after That I get my money.

After talking to your Customer Support staff MOLLY DUNCAN I got email dated March 02. 2012 say That very sorry about The confusion because The order was made by me on The Internet which is The way That The lady told me to do it and I was giving $35:00 credit my money is $76:23 . I told him That if I made The order for The first time in The line and your company can't put it on The line That any body That want The pass must buy ticket to 2ND flour so That he or she can get to The club it is your mistake. If you want I can send you The copy of my cell phone records That I call your office at all The time That I mention in This email. I don't want any more problem if you can just return my money because I don't care how long That it will take I am going to make sure That I get my money.

TicketLiquidator
TicketLiquidator
Vernon Rockville, US
Jan 17, 2012 7:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello Jackie! We're sorry to hear about the problems and confusions concerning your ticket purchase.

To begin with, it seems that you did not realize you were purchasing tickets through a secondary market ticket website when you ordered through us. This is to say that the tickets on our website are owned and priced by independent sellers who are not associated with venues or event performers. These sellers typically price tickets independent of face value (which is to say that tickets are priced above or below their face value). The actual mark-up on tickets varies from event to event and seller to seller and is something that is not determined at all by TL. (We make money off the service fees of ticket orders, but the actual ticket mark-up is made by the seller listing the tickets.) Some tickets are even priced at or below face value (some 40%, according to Forrester Research), so there are good deals to be had.

That being said, the basic reason for the mark-up in ticket prices is to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets and also to keep tickets on the market longer than they'd normally be available. The internet has made it so easy to access tickets that it's harder and harder for consumers to do so directly. It's additionally true that event promoters often withhold large numbers of tickets from public sale in order to sell or distribute those tickets to connected groups -- industry insiders, business partners, fan clubs, and the like. The secondary ticket market is therefore often the only place where customers can access tickets that were never meant to be available to the consumer public.

Having said that, it's also worth pointing out that we try very proactively to inform customers about our status as a secondary ticket exchange and about above-face-value ticket pricing. We explain the face value issue in our Feedback Page, on our Glossary Page, in our FAQ, in our Terms and Policies (highlighted at the top), and above every event listing (all 64, 000+ of them) in the "Lowdown" area at the top of the page. We hope that consumers will use the information available on our site to be informed and confident in their purchase and get the best deal possible -- even if it's not through TL. Our main goal is to give customers the freedom to buy what they want to buy and to give sellers the freedom to sell what they want to sell. We leave buying choices up to consumers and we're sorry, in your case, that you were unhappy with the mark-up for your tickets.

We can also assure you that we make sure every seller who resells tickets through us does so in accordance with any and all relevant laws. All such sellers are vetted beforehand as part of our effort to ensure the best possible service for ticket-buying customers. Please also know that the discount we extended to you will always be available and, hopefully, will help cut down on any future mark-up.

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5:43 pm EDT
Resolved
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TicketLiquidator Fraudulent web sites

Ticket Liquidator uses a network of fraudulent online ads through which they sell tickets.
The text on their many ads claims they are the official online source for the venue whose tickets they are advertising. Nothing could be farther from the truth. They can hide behind these stories about how they simple host the network the tickets are sold on but the fact is, they manage the Google account used to publish the fraudulent ads. They create the fraudulent ads.

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TicketLiquidator
Vernon Rockville, US
Aug 12, 2011 4:27 pm EDT
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Hello TicketPolice! Thank you very much for your feedback. We're very sorry for your unhappiness in regards to our website and our ticketing advertisements. We at TL are indeed a nationwide network through which independent sellers (trusted businesses and individuals) resell tickets to events. We at TL don't directly own, price, or ship tickets, but rather serve as a marketplace that connects buyers with sellers of tickets. We proactively try to keep selling fees low for the sellers who use our exchange in order to ensure that the ticket prices on our site are lower than on other resale sites. (Lower selling fees means that the sellers can afford to price their tickets less, because they're losing less money to TL...) We therefore do advertise and encourage consumers to check us out for low resale market prices for event tickets.

Having said that, I do want to emphasize that we at TL are not a primary ticket seller and that we are not associated or affiliated with any venue, team, performer, or box office. We also don't advertise ourselves to be the official source of event tickets, but rather mention throughout our website that we're a resale marketplace. This includes on our FAQ page, on our Glossary page, on our "How Our Business Works" page, on our Feedback page, and above every event listing (upper-right) in the "Lowdown" -- where the information is available across over 62, 400 event listings.

As a result, I'm very sorry for the confusion, but we at TL do advertise ourselves as a resale market, because we proactively want customers to be informed about their purchase experience.

If you have any other additional concerns, please feel free to email Maxine at maxine.davis@ticketliquidator.com and she'd be happy to help!

ComplaintsBoard
O
5:08 pm EDT

TicketLiquidator Stay away from these guys

Ok, so I have been waiting, as well as my wife, to see the strokes, for years. Too bad once we got to nyc we found out that they have pawned us bad, fake tickets. 100% guarantee? How about subtracting 100 percentage points. Filing a complaint with visa asap. DO NOT TRUST THIS "Company."

So 125 for each ticket, which turned out to be fake, then we had to buy, "obstructed view" tickets which were way lame.

Do yourself a favor and stick with ticketmaster or an actual reputable company.

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Comildey
, US
Jun 21, 2012 3:38 am EDT

Its a joke. Shipping fees and commission fees are insane . better off buying of a scalper on the street. Terrible customer service too. I had a very negative experience with these rip off artists.

TicketLiquidator
TicketLiquidator
Vernon Rockville, US
Apr 06, 2011 5:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello! I'm an employee of TicketLiquidator responding to Obirine's commentary. We're very sorry to hear about the problems associated with the customer's order.

To start with, we at TL are a nationwide network (like EBay) through which independent companies and individuals resell tickets to popular events. We don't directly own, price, or ship any tickets listed for sale on our website. Our purpose is to create a forum for sellers to sell tickets and for consumers to buy them. We also monitor ticket transactions to make sure that things go well for consumers.

In this case, it isn't 100% clear what happened with the customer's purchase, but we do enforce rules to ensure that tickets sold through our website are legitimate for event entry. We also have a rating system in place that restricts seller ability to resell tickets based on past order experience and efficiency. We'd be more than happy to investigate the customer's situation if he or she would be so kind as to email us his/her order ID number (7 digits) to customersupport@ticketliquidator.com.

Thank you!

ComplaintsBoard
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3:15 pm EST
Resolved
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TicketLiquidator Overcharging

Ticket liquidator adverised spring training baseball tickets at $47.00 each, plus $8.70 per ticket sevice fee and $15.00 shipping. Received tickets approximately 6 weeks later and face value of tickets was only $18.00 each. Purchased 4 tickets and was charged $237.80. for tickets total value of only $72.00. Asked for refund, asked to speak to supervisor, asked for address to return and was refused each request. Was told by represenative that they could charge whatever they wanted and I had no recourse, no refund, and would give no address to which i could return tickets. Was stold supervisors will not be available when I said I would wait on hold.
I certainly will not recommend that anyone use this service.

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TicketLiquidator
Vernon Rockville, US
Sep 05, 2012 6:15 am EDT
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Hello Shadow! There is indeed a flat $15 charge for FedEx shipment of ticket packages (shipment takes 2 business days to arrive after an order is shipped). We require the sellers who use our service to utilize FedEx for ticket shipment purposes in order to ensure that tickets arrive safe and sound at their chosen destination. FedEx shipping is actually standard among most ticketing companies and is therefore not unusual (delivery charges on our ticketing sites are very similar). We prefer not to encourage sellers to use unsecured USPS shipping when they're handling items - often irreplaceable items - that could be worth hundreds and hundreds and hundreds of dollars... for obvious reasons.

Please note that we at TL also don't make make money off of the delivery fee and so we are not inflating the delivery charge to make extra money off of you. We only make the service fee off of ticket orders.

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Shadow533535
Shaloi, US
Sep 05, 2012 4:27 am EDT

'$1.65' 1st class mail.

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Shadow533535
Shaloi, US
Sep 05, 2012 4:26 am EDT

$15.00 shipping for something they can ship for $165 with delivery confirmation, go f*** yourselves.

TicketLiquidator
TicketLiquidator
Vernon Rockville, US
Jan 17, 2012 6:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi WEIS1223! We're sorry you feel that way. Feel free to give us a try sometime and I think you'll find things go well. I see you still haven't used that discount we gave you -- it won't expire! :-)

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WEIS1223
Tucson, US
Nov 05, 2010 7:50 am EDT

[censor]

TicketLiquidator
TicketLiquidator
Vernon Rockville, US
Mar 04, 2010 8:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am an employee from Ticket Liquidator responding to the commentary above. I understand the customer's anger, but I also have to say that it is unfounded. We at TL are a nationwide network through which licensed companies resell tickets to events. This means we don't actually own, price, nor ship the tickets you see listed for sale on our website. All that responsibility is in the hands of individual ticket sellers who list tickets on our exchange. Typically, these sellers resell their tickets for whatever they think people are willing to pay. As a result, the prices of tickets sold through our website are usually either above or below their face value. This fact is stated numerous times throughout our website and is something we openly advertise.

Having said that, the general purpose of above-face-value pricing is to keep event tickets on the market longer than they'd normally be available. Nowadays, tickets are accessible easily via the internet (by everyone!) and so events are often sold out (at least of the best seats) very quickly. Ticket Liquidator and other resale sites allow people to find tickets to very popular events up to the day of the event itself. As a result, you don't have to shop for tickets on the venue's schedule or even on Ticketmaster's.

So, overall, it seems like the customer above is upset because she purchased something and wasn't aware of what she was purchasing. I'm sorry for the confusion, but the confusion is not Ticket Liquidator's fault and we weren't obliged to cancel her order. In the future, I'd recommend the customer examine primary sources (eg: the venue) first before looking at the resale market. However, in many cases, the primary sources won't have good seats available and, if so, we at TL will always be there to help out.

ComplaintsBoard
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10:34 am EST
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TicketLiquidator Scam

This company would not cancel an order that was placed the SAME DAY and was NOT already shipped. I tried to get a refund and was told that refunds were NOT ALLOWED. After complaining further, I was told that they would accept a return if I paid a 12% re-stocking fee and also still paid the $13.51 service fee for EACH of the THREE TICKETS.

After finding tickets from the hosting venue's website for less than HALF the price the very next day, I tried to take advantage of this loaded return policy but was told that I could not.

I should mention that these circus tickets were $73 each (my wife made the purchase) and I found the same section seating for $33 the very next day.

Ticket Liquidator is a TERRIBLE business with TERRIBLE customer service. Do not purchase from this company.

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TicketLiquidator
Vernon Rockville, US
May 21, 2013 11:21 am EDT
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Hello! I'm responding to the poster immediately above...

The poster concerned experienced problems with his tickets due to some confusions at the venue and the issue was resolved in full. He received his 125% before his above post and this was subsequently confirmed with him.

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Craptodelete
, US
May 13, 2013 7:13 am EDT

I bought almost $800 worth of tickets. Got to the concert. Fake. How embarrassing. 5 hour drive to get there plus a hotel room. I think that becuase the value of thetickets went up after I bought them, Ticket Liquidator simply dicked me out of the seats and sold them to someone else. They promised a "125% refund" which they did not honor. Second promise broken.

TicketLiquidator
TicketLiquidator
Vernon Rockville, US
Jan 17, 2012 5:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello again! I'm responding to MLK178...

I'm sorry to hear that you had a negative experience and that you didn't receive a resolution to your issue.

To begin with, we do routinely search for positive and negative complaints online, because we're interested in engaging and responding to customers as frequently as possible -- which I'd say is a benefit in company and not a drawback. Our internet reputation is actually excellent, since we have numerous review sites that rate us positively, both "official" sites and consumer sites. The sites where you will find negative information will almost always be sites (like ComplaintsBoard) that focus exclusively on negative reviews -- for obvious reasons, you won't find many good reviews of anyone on a site with "complaints" or "ripoff" in the title. We're nevertheless interested in responding anywhere to people's concerns and, yes, sometimes use the same explanations, if the same issue is involved, so that we can make sure to reach out to everyone without having to increase the service fee we charge for orders. :-)

Additionally, we certainly don't intend routinely to blame consumers for problems, because oftentimes the issue at hand is a misunderstanding and not one of actual wrongdoing. The customer above (as an example) was describing events and processes which we simply don't employ in our business -- so they were evidently not talking to TL about their order, but to their seller. I also explained the policies we have in place (all openly broadcast) to inform consumers about our business and to illustrate that we advertise information on our site more transparently and more publicly than any competitor. (We're the only ticket site that publishes negative customer reviews on our site.) We can publish as much information as we want, but we can't force people to read it -- there' s only so much any business can realistically do in order to convey information. That doesn't mean we want to blame anyone, per se, but we do want to point out that it isn't quite accurate to claim we don't inform customers about X, Y, Z, when we work hard (and lose sales vis-a-vis less open competitors) in being transparent.

In regards to your own issue, please feel free to message us personally via ComplaintsBoard and I'll be happy to give you the email address for one of our managers, so she can re-examine your issue.

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MLK178
, US
Jan 13, 2012 4:30 am EST

In response to the 'employee from Ticket Liquidator'--is it your job to search for negative reviews and complaints for Ticket Liquidator and respond to them? I had a HORRIBLE experience with your customer service department today, emailed Ticket Liquidator about it, and was given more ridiculous excuses. So I googled the web (SEO can't reach everything--I found plenty of complaints and most of them regarding your poor customer service) and found many others like myself, along with the same 'explanations'--typically blaming the consumer--from a 'Ticket Liquidator employee.' Maybe instead of thinking of crafty responses for internet complaints, you should focus more on improving the customer service department in your company. I will never use Ticket Liquidator again and will continue to refer everyone I know to do the same.

TicketLiquidator
TicketLiquidator
Vernon Rockville, US
Jan 21, 2010 8:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am an employee from TicketLiquidator responding to the commentary above.

To begin with, we're sorry that we couldn't cancel the customer's order, but the "all sales are final" theme is standard throughout the ticketing industry. It is adopted by every one of our competitors and even by primary ticket sources like theaters, stadiums, etc. This is because tickets are items that have a finite limit on their value (once the event passes, they're useless). As a result, you can't return them as you would an unused pair of shoes or an unworn jacket.

Added to that, it's also important to remember that TicketLiquidator is simply a network through which licensed companies resell tickets to events. In other words, we don't actually own, price, nor ship tickets, nor do we charge your card -- the sellers do. Thus, when you order through TicketLiquidator, you're actually ordering from them directly, not us. Consequently, we can't swoop in and cancel an order for a seller (just like how EBay can't cancel its sellers' orders).

On that note, I also doubt that we at TicketLiquidator offered the customer the "loaded' return policy referenced above (we have no such policy). Therefore, I'm guessing that the ticket seller was the one he spoke with and who offered the possibility of a cancellation. But, even then, since all sales are final -- a standard posted on our website and to which the customer agreed upon placing his/her order -- the seller is not required to cancel the transaction.

As for the face value issue, it's advertised throughout our website that the tickets sold through us may well be above face value due to the resale nature of the business. We at TicketLiquidator do not control ticket prices on our site and so we don’t know the face value of the tickets listed on it. We also fully support people investigating primary sources first (in fact, we openly say so!) and so we're sorry for the customer's disappointment. Ultimately, though, neither we nor our sellers have the ability to know all the ticket options available for the thousands of events we deal with and so it is up to the customer to shop around to find the best tickets at the best value at any given time.

And, actually, if you do shop around, and you don't find tickets available on the primary market, chances are you'll find the best deal for resold tickets on TicketLiquidator.

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