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The good, the bad, and the ugly - discover what customers are saying about thumbplay.com

Welcome to our customer reviews and complaints page for thumbplay.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with thumbplay.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used thumbplay.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with thumbplay.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with thumbplay.com. Your feedback is an important part of our community and will help others make informed decisions.

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12:23 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

thumbplay.com I'm past due for more credits.

my thumbplay account has had 0 credits pretty much for the last month! WHY ? I've been with Thumbplay about one year or more ! Never, ever had I had this proplem before! PLEASE...tell me what the heck is going on? I have sent e-mails, asked for customer service, to no avil ! PLEASE, HELP!ME ! I neeed MUSIC ! I would rather not change my music account, but if this keeps up, you give me no choice. If I don't get some answers and help very, very soon, I have no choice, but to join another music download website! Sincerly, Nan Messer [protected]@hotmail.com

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mbiondo
New York, US
Jul 08, 2009 12:59 pm EDT

Rebecca,

I just came across your posting. For future reference we have 24/7/365 Phone Support available to you. We can be reached at [protected] or e-mail us at support@thumbplay.com. We also have Live Web Chat 24/7 which can be found on the help page at www.thumbplay.com.

For now, please e-mail me at michael.biondo@thumbplay.com or call me directly at [protected]. I'm confident I can resolve this for you right away.

All the best,

Michael Biondo
VP, Customer Operations

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12:00 am EST

thumbplay.com Unauthorized charge

These people chaged my cellphone account $9.99 without my permission after I tried to access their site to see what ringtones they had available.

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Babsley Flake
,
Jul 20, 2008 12:55 am EDT

i didnt ask to be charged i was just looking at their ringtones, or i was trying, when all the sudden i was charged ten dollars, so i lost ten dollars on my pre paid verizon account and on top of that i didnt even get to download any songs. i want my phone credited back asap please.

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Deer Mom
Bethesda, US
Apr 08, 2013 6:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have gone back in my records, and apparently, the thumbplay charge has been on my account since either day one or the second month I was with AT&T. I had been with Sprint and changed over to AT&T. They are correct that in a perfect world, I would have noticed the fraudulent charge from the beginning, and I would have fit within their refund policy...if you catch them stealing within two months, you get your money back. I just received a letter from them repeating this policy and verifying that I have, in fact, paid them 9.99 since August 2011. No excuses on my side..I should have noticed earlier. But there are also no excuses on their side..they shouldn't have teamed up with Thumbplay to commit fraud. I hope that the lawyers above this comment will certify a class of all who have been defrauded by Thumbplay in its own right, or in concert with a carrier. AT&T's letter to me was full of inaccuracies (they said I complained and got a refund in 2012...it was just last month, in 2013) so that it would not satisfy the FCC's requirements of notice. I have called Jontele Mason at [protected] to put her on notice that the garbage they sent me did not, in any legal sense, end this. Therefore, if a class action suit is considered, please include me.

Fraud Legal Services
Fraud Legal Services
Springfield, US
Apr 04, 2013 4:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Fraud Legal Services (FLS) represents individuals throughout the US who are victims of fraudulent charges, fee, contracts, reimbursements and claims. Our focus is on telephone, internet, satellite, and cable companies.

Based on the details of your complaint, I think we have a worthwhile case against the company.

The Consumer Fraud Act (CFA) holds the company responsible for any billing and service problem, even if it was not intentional. Also, the CFA makes the company pay my attorney fees if I am able to prove they are at fault and recover all or a portion of your disputed amount.

Would you be willing to allow me to represent you? There would be no cost to you, and I would not take any refund the company makes to you now or in the future.

If you don't want to give up on your dispute, you can submit the details of your claim to me online at www.fraudlegalservices.com or email attorney@fraudlegalresources.com or call [protected].

Let's make the company pay!
Blake Thomas
Attorney at Law
Fraud Legal Services

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Deer Mom
Bethesda, US
Mar 21, 2013 8:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I posted a complaint earlier this month re thumbplay and att&t. I filed a complaint with the FCC. Yesterday, I received a call and an email from AT&T's office of the president. They want to talk about my FCC complaint. There is nothing to talk about since they know what I want: full refund for all the months they charged me 9.99, to admit they are in bed with thumbplay and this didn't "just happen" without their knowledge, and for everyone who has ever been subject to this theft to get a full refund. AT&T is either equally guilty of theft because they have been compensated in some fashion for giving thumbplay access, or if they have provided thumbplay with access for free, they are guilty of not giving their shareholders full value. Sorry AT&T, but you can't deny culpability by buying me off. Will update as this unfolds. I suggest you all go to the FCC site and file a complaint. It is simple to do.

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Dayr
, US
Mar 18, 2013 1:35 pm EDT

I just called at&t for the same reason. I definitely did not put my cellphone number nor recieved any kind of text message agreeing to any ringtone or music or any of these nonesense. I make my own ringtones and my own message alerts. So I definitely dont go around wanting any free BS. And they were charging me for tbis service for an 'app' I dont even have! Wtf... this is a legitimate problem now, since unless my cat subscribed me to it, there is no way I introduced my phone number into any site. I work a lot with computers and I know how unsafe it is on the internet, so I will NOT accept these kind of offers under any reasons. So the 'I dont recall' comment does not apply to me. I certainly did not. Not to mention that for the time they told me I 'subscribed' to this, I was in my midterms and definitely not screwing around with my phone.

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Deer Mom
Bethesda, US
Mar 04, 2013 4:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

in thumbplay hell right now.deleted their text, ordered nothing...have been charged 9.99 for ages. att says tough for anything but the last two months. i should have noticed...they shouldn't have stolen my money...filed complaint with fcc. tweeting, will probably get no where..but this is ridiculous. i have put parental controls on my own phone to keep this from happening.

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t-mobile hater now
Las Vegas, US
Jun 08, 2012 6:45 pm EDT

T-mobile threatened to cut off my phone services when I attempted to only pay my legitimate phone bill. Instead, they demanded $40.00 for 4 months of $9.99 3rd party billing for a co. called THUMBPLAY. They claim they "can't reverse the charges because it is not a t-mobile charge." When I contacted Thumbplay, they said "they can't reverse the charges because they have no affiliation with t-mobile." This is total fraud. I did sign up at classactionconnect.com where some lawyers appear to be in process filing a class-action for this, which seems warranted. That is great, but honestly doesn't really do anything but make lawyers rich and punish the greedy cell phone cos. Meanwhile us normal folk who just want to go about honest business get screwed. At minimum, you will waste a bunch of time fighting with both cos. - both having a convenient tactic of pointing the finger at the other and claiming no ability to do anything. Thumbplay tried to tell me they are a legit co., yeah right. Bottom line is someone figured out exactly how much money to steal from people that the people lose no matter what - I mean I'm wasting my time for this email and venting anger for 40 bucks. Not worth it. But, I will leave t-mobile for sure after this fiasco.

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Kboateng
Atlanta, US
Mar 03, 2011 10:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Sprint.com is a SCAM. They have been billing me for the past 2 yrs for $9.99 without my consent. I just found out what the've been doing and they said they can only credit me 3 months. I persisted and then i was forwarded to a suppervisor and he credited me 6months. I asked for his corporate office contact and he doesn't know. I will take this issue all the way to the supreme court. Anyone wants to join a Class Action agains Sprint.com should stay put. I will let you guys know when you can join the action.

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Chuck Barnard
Clarksburg, US
Dec 28, 2010 2:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I own a HTC EVO, and for the past 3 weeks I have not been able to get Thimbplay to play, or even comnect!-I called customer service, and.was told they were working on the problem, but I still can not get Thumbplay to work on my.EVO, and I pay $9.99 a month for a service I can not use! Thanks, chuck286@gmail.com

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talltexan2
Edinburg, US
Nov 03, 2010 6:29 pm EDT

Federal Trade Commission has two pages up on the proper use of the word "FREE" and this is definitely an illegal use of that word- while lawyers are nice, as are AG's, and even the FCC and Congress- I firmly believe that for Thumbplay- we should find the entire staff- and tar and feather them all. --also any revenue splitting or sharing of these fees between the TB and the cellular providers needs to be examined in full.

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