Thrive Market
reviews and complaints

I ordered a free jar of raw honey paid shipping only however without notice on March 2, 2017 they charged my PayPal $59.95 for a years membership I never asked for. I have been trying to get a refund and they did email back assuring me the money would be returned upon cancelation of membership and gave me a link to follow. This was supposed to get me to a login page followed by a cancelation page. All I get is a shopping cart and told I can cancel at check out or when I enter my credit information. Huh? I'm not going to stop until my money is returned. Don't trust thrive market!

I placed an order through their site & processed it through Paypal. I saw no processing nor confirmation of this order but they certainly processed the charges immediately. Suddenly, three days later ( on a Sunday) I see another charge deducted from Paypal. It was for a supposed " membership." I never joined, authorized nor knew that it was a "membership" site nor order. This was supposed to be simply an online order.
I emailed them immediately ( minutes) and canceled the supposed unauthorized membership and the order which had not yet been processed or shipped. Today, I receive an email from "Latoya" who says that unfortunately they can't reimburse a membership fee when one has already placed an order "after " membership. WHAT ? This was a lie. If they were legitimate, there would be notification that they would love to process this order but you would need to buy a membership. ( No such notice or information) Additionally, they had no cc info from me online nor any form that authorized this. Moreover, the order was never shipped and was placed "before" their supposed membership charge. they obviously had to dig and find a way to charge you for a membership despite the fact that you didn't join.
Additionally, upon reviewing their charges and invoice on PayPal, I found that they "attach" a clause that says they can charge 'again" through Paypal. I canceled this as well immediately though I had not authorized nor ever seen this agreement or form. I will call & email, however it seems from their online reviews ( negative) BBB bad complaints etc.. they do not resolve anything.
Buyer Beware ! best bet is to try through your credit card company, PayPal etc.. and order products through another reputable site. Additionally, get the word out on Facebook or wherever so no one else is subjected to this scam.
It 's too bad, because they carry some good products but their supposed "deep" discounts are tied to tax, shipping & membership charges.

I don't recommend Thrive Market because they are very slow! They charged me a shipping fee and I was supposed to get my order very fast but in realty it took them over a week to deliver.
Customer service was not able too explain why did it take so long and they also said that they were unable to refund the money I paid for shipping. They tried to be nice and even apologized, but that didn't give me anything.
I'm very disappointed that I paid my money and received such and terrible and unprofessional service. I will not buy from them in the future, because they can't even guarantee that it won't happen again. Stay away!

I have purchased something from this site Thrive Market only once. I never signed up to anything! One month later my card got charged and when I contacted Thrive Market they said that when I made my order I automatically agreed to sign up. I asked them to cancel my account and according to what they said they did that. One month later I got another charge! Called Thrive Market and they tried to assure me they cancelled my subscription a long time ago. When I asked why they took my money again they said they did not do that! Don't deal with these liars!

I decided to give it a try and ordered some food from Thrive Market. I really liked the idea and ordered few stuff for the first time. I received a tracking number and they said that my order was sent with UPS. About a week later I decided to contact the company regarding the status of my order and was told that my order was already delivered and received! I told them that I never received anything so there was probably a mistake. They promised to check everything. Few days later I received a message stating how happy they were that I was their customer! What? Contacted them again and received the same answer. Very poor and not trustworthy company. Never again!