Thrive Learning Institute, The Summit Group, Diverse Marketing / Update to complaint
Today is December 6th, 2008 and this started in Septemer, 3 months have gone by, and I finally got my money back, all of my money back. I received a call from Zach Bradshaw, head of customer relations with Thrive, about 2 hours after my complaint to the Federal Trade Comission went through, stating that he was very sorry, there had been some miscommunication and a full refund will post to my account and low-and-behold it did first thing this morning.
I think my situation is a little different though because I called on the third day and asked for my money back. I never got full into the "school" because I didnt realize it was a "school" and as soon as I did I knew I wanted out. That was not what they were selling.
People, what Ive learned from this experience is amazing. Even if the company has a 90 day return policy your bank may have a 60 day policy and after 60 days your on your on your own.
ALWAYS TAPE YOUR TELEPHONE CONVERSATIONS. It is not illegal to tape a one-on-one conversation and most cell phones come with this feature now. Unfortunately, I live in the country where there are no cell-phone signals and I had to use a regular tape recorder from the 90s but it was still useful. The company you are speaking with is tapeing you for their purposes, have our own records.
When contacted, through this website or other complaint sites, remember you do not know who your sharing your thoughts with. I received numerous e-mails from unknown people stating that they were in a similar boat and wanted info from me but had not placed a complaint so I could only assume that it may have been employees poseing as customers. And I know, through this site, if you send the editor an e-mail you are not sure about they will get back to you with their advise quickly.
The best advice I can give is to remain calm. The best way to make yourself look like a screaming idiot is to type when your angry. Take notes, collect your thoughts, file your complaints with dates, names, actions taken and relax.
My thanks to https://www.complaintsboard.com for allowing me the access to their site and their freindly and speedy responses.