Thrifty Rent A Car / tires on rental car
I rented a car from Thrifty in the Savannah GA/Hilton Head Airport on 5/21/18. The price of the car that they originally showed me was twice the amount I reserved it for on Orbitz. They lowered the price but not to the contracted amount. The representative said the amount of the rental agreement and what you are charged never matches. I have rented many many rental cars and I have NEVER been charged more than the contracted price. I was even sent an email the day before from Thrifty stating the original contracted price. So I paid a higher amount. But the BIGGER PROBLEM was the tires on the car. We looked over the car and noted on the "check in " sheet the scrapes and dents and also that there was something that looked like glue on the exterior. The bottom panel was also falling off the car. The interior was stained and dirty. (please see the check in sheet that we filled out). It seemed odd that a car would be in such bad shape with only 23986 miles. We noted all the problems with the car on the check in sheet but never thought to check the tires. We did not even consider that a car rental company would put a customer out in a car with bald tires. On the way home from the trip the left front tire blew out. This was after driving in the rain at 4 AM and skidding several times (I wondered why the car was acting like this but that was before I knew that the two front tires were bald) A tow truck came and changed the left tire. He told me that the car was extremely unsafe and that the tire had NO tread on it and did not even have rubber on it...there were only wires sticking out where rubber and tread should be. He then told me that the other tire (right front) was not far behind this right blown out tire and that it had next to no tread on it. He said he questioned if I would make it back to Savannah to return the car on this other unsafe tire. So I was driving back to Savannah in a car with a donut tire on the front right and an extremely unsafe tire on the left front. My husband went into the desk at Thrifty and told your rep that we wanted the car towed back to Thrifty since it was SO unsafe. The representative told my husband that WE were going to have to pay for the tire change and the tow truck back to Savannah! About 10 minutes later the Thrifty rep called me in the rental car and told me they would pay for the towing and tire change. I asked her how they could put a human customer out in a car that was SO EXTREMELY UNSAFE WITH NO RUBBER OR TREAD ON THE TIRES. She said Thrifty does not rent cars with unsafe tire tread. I told her that I was going to bring the tire into the rental desk in Savannah to show her how ludicrous this was! Please see pictures of the tire! My husband had to take the morning off from work and lost 70.00 in wages and had to drive for 3 hours in the car that we own to come and rescue me. We brought the tire to the Thrifty desk and the manager did not even want to step out from behind the desk to see the tire! I insisted that she owned it to me to come and look at the tire and she did. There was a long line at the desk since it was Memorial Day weekend and people were irate because the cars they had reserved were not available. People were taking pictures of my tire and everyone was in shock and disbelief that Thrifty would put a customers life at extreme risk with very unsafe tires. We were told that the person who inspects the cars would be questioned on this matter. This was NOT a matter of one employee making a mistake and over looking the bad tires by mistake. This car must have been on the road for A LONG time in this unsafe state. Thrifty must have let this car be rented to many people placing their lives at risk. It was not a matter of... IF this tire was going to blow (with the other one not far behind)...it was a matter of WHEN it was going to blow and how disastrous the blow out would be. Thrifty returned the price of the rental to my credit card but I would like to be reimbursed for the other expense that we incurred. There was also an expired
certificate of self insurance" in the car - expired 8/31/17 and no other certificate of insurance in the car. So on top of all of this the car did not appear to be insured. (See enclosed picture). I expect that someone from your company will respond to this situation and complaint and hope that you will rectify the situation financially. I was put through an extremely traumatic experience (being STRANDED out on a GA highway 4AM with an extremely unsafe car.) My life was also put at extreme risk because of the gross negligence on the rental cars part.
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