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Thrifty Rent A Car
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1.6 351 Reviews

Thrifty Rent A Car Complaints Summary

56 Resolved
294 Unresolved
Our verdict: With Thrifty Rent A Car's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Thrifty Rent A Car reviews & complaints 351

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4:41 pm EST
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Thrifty Rent A Car illegal charges for loss of use

Warning to all that have the misfortune to have an accident in a rental car owned by Thrifty. In Albuquerque New Mexico in the Summer 2008 I had such a misfortune. Bottom line, in New Mexico and several other states which follow the NAAG (National Association of Attorney Generals) guidelines, a rental company cannot charge Loss of Use that is not proportion to their local fleet usage rates. Thrifty charged 100% (fleet usage around 75%) and did so based on a fictitious body shop labor day of five hours instead of the industry standard of eight.

After several months of obfuscation from Thrifty, I am now forced to file a law suit to have them honor the law. If anyone has a similar situation and would like to participate in a class action suit, please leave a response to this post. Thank You.

Read full review of Thrifty Rent A Car and 4 comments
Update by ZeusCharles
Feb 14, 2009 9:55 am EST

If enough people have a similar interest in a class action lawuit, I will post an email address.

Yes, Dollar is part port of DTG. DTG really has no ethics in this type of matter. They use a one size fits all, 100% Loss of Use (LOU) charge approach though many states expressly prohibit this approach. I pointed this out to them and they simply went into denial and obfuscation mode.

Find out what Florida law is, and be sure you fight them. They will try to intimidate you by threatening collections and by quoting generic laws that may not be relevant to Florida. Rentals are down and LOU is now turning into another revenue stream for them.

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Ned Raty
, US
Feb 19, 2021 3:11 pm EST

I bet this seemed important 11 years ago. Now - no one even remembers.

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jontn
Nashville, US
Apr 22, 2009 10:22 am EDT

I had the same problem with a Thrifty rental in Nashville, TN

charged for loss of use for a car rental accident that was not my fault.

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DLC
San Antonio, US
Feb 22, 2009 12:31 pm EST

Hi,

I just had a similar experience in Texas. I rent a car that car was sold during my rental so they brought me another more expensive car without the correct documentation. To my demise, the "new" vehicle got stolen but when the LE found the car there was nothing wrong but they could not release the car to me because I didn't have the correct paperwork. When they exchanged cars, they just scratched out the vehicle number and replaced it with the "new" vehicle number so the LE wouldn't let me pick up the car. So the local office was called to pick up the car because the keys and everything was intact. This incident occurred on Oct 25, 2008. I went to rent another car from them in January and was advised I still owed 250.00 towards the past rental. When I was finally given the final bill they had charged my CC a total fee of 551.00 that also included a key and towing fee. I asked why wasn't I notified of this transaction before Jan 4, 2009 and they said they don't send out a letter of deduction. I have been talking with their "security" department for two months now and still they will not adjust the fee. So now I have to get the police report that states the keys were handed to the personal at the local office and there wasn't any damaged to the windshield (chips). They have also requested that I send them another payment of 250.00 to avoid having this incident on my credit file. This "fraud" totals $465.00 on my account. (Payments made for a $460.00 rental car rental have been paid of $676.00 plus an outstanding balance of $250.00)
This must stop!

Sincerely,
Tired of the BS in San Antonio, Texas 2/22/2009

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shanb13
Houston, US
Feb 10, 2009 6:20 pm EST

I am having a bad experience too with Dollar Rental, which I think is owned by the same company, DTG (Dollar Thrifty Group). They are trying to get me to pay $481 for loss of use and I havent seen any documentation whatsoever -- dont know how many days that is, etc. I am supposed to get the documentation in the mail, so we'll see what it says. I am sure it will be some generic formula or other. I rented in Florida. I would love to learn more about what they can and cannot do, and would be interested in participating in a class action suit if possible

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3:03 pm EST
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Thrifty Rent A Car extra $200.00 charge

Letter i sent to Thrifty regarding my complaint:

I am terribly disappointed with Thrifty car rentals business practices. I am considering taking further action legal action if this issue is not addressed immediately. Your manager at the Surrey, B.C. Canada location was unwilling to reverse a $200.00 deposit that I never signed for. The deposit should have been returned after the vehicle was returned undamaged. At first when I rented the car I was told by the girl at the counter that the deposit was refundable (this was fine with me), and it would be put back on my credit card upon return on the vehicle. A normal business practice from my understanding. Now, I am being told by the manager Paul that this $200.00 was added on top of my 16 day car rental which should have only come to $398.00. I have been charged $398+$200 for 16 days. Totaling $598.00. This works out to $37.37 per day. I did not agree upon this rate. I am sure that you would agree that this is not a good rate either. Also, I have not signed for an extra $200.00 charge on my credit card. I only signed for a refundable deposit of $200.00 which is clearly stated on my receipt. Your manager has been extremely rude and unhelpful in this situation. Also, the receptionist told me a different price and she said the $200.00 was an extra fee. An extra fee for what? Paul the manager also could not precisely explain to me what the charge was, and was stuttering.
During the time of my car rental I called Thrifty and talked to them because I found a cheaper rate at National and I was told that Thrifty was going to give me the best rate possible! I thought great they will match my rate at National. However, $37.37 per day is what Thrifty has charged me where National was giving me $18.00 a day. I called and asked the girl at the Thrifty location if I should return the Thrifty car and rent the National car. She put me on hold; then came back on the phone assuring me that Thrifty was going to give me the BEST rate. She told me to hold on to the thrifty vehicle as they will take care of adjusting the price. Upon this agreement on the phone I kept the car. I have been charged the amount of $598.00 dollars; this works out to $37.38 a day. I am sure you to would agree that is not a good rate.
I rent cars on a monthly basis, and I know the details of renting cars and business practices. I am saddened to know that Thrifty has no consistency or credibility in there business practices and no customer service skills and they like to undermine customers.

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12:52 pm EST
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Thrifty Rent A Car fraud and cheating

If you are a first time car renter do not go to Thrifty in Omaha, Nebraska. The counter people are paid commissions to add on things that you don't need. They tell you that you have to have insurance, insurance for collision, for uninsured drivers, for you trip, etc. They try to get you to get a GPS when you already have one, They ask you what kind of car you want and don't tell you it's an upgrade charge. It's difficult enough to learn they correct questions to ask but when you have a liar behind the counter, even if you think you know the correct questions you get ripped. Don't rent from them, use Avis or Hertz or anyone else because they are honest, reputable companies. And if you complain to Thrifty Car Rental, they tell you that it's your fault and so what.

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Eric Pei
,
Aug 31, 2007 12:00 am EDT

On 8/12/07 I arrived at Manzanillo airport in Mexico, the Thrifty agent told me that the Orbitz rate of $71.98, under which I have reserved the car through Orbitz was wrong, it should have been $201. Left with no real choice at that airport, I agreed to the increase and signed the rental contract.

I picked up a Dodge Stratus with 54,000 Km, it had a loud, clearly audible rumbling noise emanating from the front ends, and it felt excessively spongy and lethargic when it bounced over the many speed bumps on the road in Manzanillo; a strong indication that the shocks and struts were in very poor condition. Also the back seats were broken and sunk in when sat on. Nevertheless, given that it was Mexico, I assumed that it was nothing out of the ordinary to have a rental car in poor condition and high mileage. Besides, the 45 minutes drive between the airport and my hotel made me decided to just stick with it.

During the 7 days, from time to time, the car's lower right front panel would come unattached, I would just push it back in, to its mounting clips on upper panel, until it came off and just hanging loose again.

At the end of my trip on 8/20/07, I drove it back to the airport, the AC stopped working, and a black rubber/plastic, about a foot square flap came off the hanging lower front panel, flapping in the wind and against the right front tire. Anyway, I was able to make it back to the airport and returned the car.

After checking the car upon my report of the problems, the Thrifty manager told me that the oil pump was leaking oil because, she determined, that I must have run over something. She also mentioned dirty muddy water (which was from the rain in the previous several days and the muddy sections of some roads) -- and I will be responsible for the repair cost. I told her that since I was not offered to inspect the oil pump prior to renting, there was no way for me to know what was the condition of the oil pump, for all I know, the car could very well had an oil leak long before I picked up the car, therefore I would not pay for it. She had since charged $1,425.23 on my credit card which I have filed a dispute with my credit card company.

So there you have it -- Thrifty at Manzanillo airport used deceptive, low rates at Orbitz to lure renters, then charged the higher, normal rate once they showed up. Provided a beat-up junk that had numerous pre-existing mechanical problems through years of traveling the bumpy roads of Manzanillo. And, if something goes wrong as hoped and expected, then charge the renter for the repair costs. Sounds like a classical third world fraud to cheat the tourists.

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S.D. Goldner
Glencoe, US
Jan 14, 2011 7:44 pm EST

Do not use Thrifty Car Rental at the San Jose airport in Costa Rica! We had a terrible experience with them over New Year’s week. I hope to save travelers like us from repeating this experience.

We were flying in late from Chicago. Thrifty was aware of our situation. I emailed Thrifty to reconfirm the pickup with flight # and time. They said they would be there to pick us up when the flight arrived. When we arrived in Costa Rica the Thrifty employee was not at the airport. No one answered at the phone # we were given. When waiting outside of the airport for an hour local people were harassing us constantly. I was not sure what to do, but I remembered that the Holiday Inn was near the thrifty office. We were just luck that they had rooms available. We had to stay overnight, since everything was closed at that late hour.

In the morning my husband went to the Thrifty office to find out what happened. Our flight arrived at 11:50pm, 6 minutes late. We got out of customs just after 12:00am. Supposedly, the Thrifty employee left at 12:00am. We were so angry. We asked Thrifty to pay for our hotel stay, which seemed completely fair. They refused. Not only were we stuck in San Jose for the night with a $250 hotel bill, but then Thrifty tells us we have to pay for car insurance of $150. We needed proof of additional car coverage with us, that was their policy.

We have since contacted Thrifty Corporate and they said they cannot help us with reimbursement for the hotel stay. Please think twice about renting with Thrifty. No one wants a wonderful trip to be ruined by a poorly run company like Thrifty!

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Huang G
Boston, US
Nov 04, 2011 11:28 pm EDT

I have the same experience in Sarasota Airport Florida Thrifty. We already reserved on-line declining the insurance coverage but uthe counter person added another "optional coverages" without telling me and they asked me to look at the screen shot and sign. I did not see anything on the screen shot except the blank space for signature.
After the fact I complained to the company and all they say is that they WILL NOT do anything because I signed. They are so assertive because they had that planned and this is a way to make money. STOP USING Thrifty!

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Nenka
Toronto, CA
Nov 04, 2010 6:54 pm EDT

OUR experiance with Thrifty Car Rental
Very Bad Experiance in KonaHI. We had HHonosr Reward Certificate but they didn'r "recognise" the code, so we had to rent car on the spot. They say on ther website that upgrade is $3.00 we were charged $26.00.Our certificate was accepted after numerous calls, but the whole experiance was very unplesant. I spoke this morning with "custumer service" and you should heard him. It was all our mistake we shoul not signed contract ? but there was no other way to get car, we were told it would be corrected later.
So, never, again we'll rent from them, and I hope you will noth either!

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Terry L. Maddox
King George, US
Mar 02, 2009 12:25 am EST

I can verify that Thrifty employees lie from personal experience.

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6:39 pm EST

Thrifty Rent A Car service, care and reckless billing

This weekend I received through the mail a notification that my credit card was going to be charged approximately Pounds Sterling 380, for "repairs" to a car that was purportedly damaged during its rental period. The letter was addressed to "Mrs. Xcccc", how nice, I was not aware that I underwent a sex change along with all the other indignities showered upon me by Thrifty.

I was astonished, I could not have been more surprised. I have absolutely no idea what it is about, there was no sender information, return address or contact mentioned, it was sent to my wife and not me (and she did not rent or travel) just some information about an Insurance group I have never heard of.

Let me take this opportunity to review the sorry story that Thrifty put me through over this rental.

I arrived at the rental office around 12.30 pm on Friday October 24th. I automatically declined Insurance as my credit card company provides this. I was then told that I needed to provide proof of coverage. This is a first for me. From the website where I booked the car (The THIFTY site in the US) there was no mention of that requirement and I showed the sheet that I printed out to the sales rep, and he agreed it was not there, but in the end without it I was forced to pay the useless, unnecessary and costly Thrifty Insurance package. Unfortunately it was too late to go elsewhere for a vehicle.

After my car was readied, we noted the left front side tire had considerable scuff damage to the wheel and it was stated on the damage form. I started my drive to Hertfordshire. The car pulled very slightly to the left immediately, but I just thought it was a slightly low pressure tire which I would check at fuel fill up. After joining the M25 we continued clockwise, and then about 15 -20 miles into the trip the car started rumbling badly and pulling to the left strongly, so I pulled over to the hard shoulder. The front passenger side tire was flat.

I'd had a long trip but started to change the wheel, seeing there was a locknut on the wheel I looked for the key piece. I turned that car inside out looking for it, no key. Called the office they said I had to call emergency service. I asked if someone could instead come out with a new car and let me go on my way, but they refused to help. 2 HOURS LATER ! the Jaguar emergency service arrived, found a correct key from their stock, and changed the tire to the compact spare. By this time, of course I was into rush hour. So I drove the 20 miles back to the renting office through the rush hour to change the car. Guess what, instead of apologizing and trying to expedite me on my way, they wanted to conduct a forensic on the tire ! After they reviewed it they concluded it had just gone flat as there was no evidence of puncture or other damage.

The replacement car did not have operating navigation but otherwise was OK.

I then re-started my drive to my intended destination, of course now in the worst Friday evening traffic clockwise on the M25. I finally arrived at my destination at 7.00 pm that evening, having had to take 6 hours for a 45 minute journey. Upon returning the UNDAMAGED rental to the office at 7.00 am the following Wednesday, there was no shuttle to the airport for 30 minutes, I had to wait and pay for a taxi !

Not ONE WORD of apology, and guess what, a unsigned notification in the mail that I was going to be charged for damages. WHAT DAMAGES ? Oh and a "thanks for your custom and we look forward to serving you in the near future".

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Iain Gill
Edinburgh, GB
Apr 27, 2009 5:41 pm EDT

I had a bad deal from Thrifty in Orlando, Florida and would not touch them again. They quoted the best price when I surfed the net but at the airport after a long over night flight quoted a much higher price and when I complained said "Welcome to Florida". The car I got had a mechanial fault but was fine for short journeys. It was after a few days replaced with no questions asked but the replacement car had a similar fault. The USA is the only part of the world I've had problems (I was wrongly charged for gas in San Fransisco - by another company -and the charge appeared well after the end of the hire) and I assumed it was the US that had the problem so it is interestring to hear of problems in London. Give Thrifty a bodyswerve.

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3:24 am EST
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Thrifty Rent A Car unauthorized billing

I (we) arrived at McCarran Airport about 12.30 am on 11/07/08 and agreed to add a driver to my reserved iternary for the total sum of $234.51 as documented. The attendant swiped my credit card and announced 'this card is not activated, give me another credit card', So I did. It was late and my being AA frequent flier accepted AA's promotion with Thrifty as honest.

The following day I called HSBC bank for inquiry and discovered: Unknown to me INSTEAD of $234.51 That $350.00 was immediately debited/collected by the Thrifty attendant WHO LIED collected the money, stating the card was not activated, documented my card inactive on the computer, then used my second credit card and froze $350.00 on a second card! He collected $115.49 overcharge+ froze $350.00 without explanation/my knowledge/consent. Also, I refused the GPS. insurance/any other offers.

On 11/07.08 I spent about $5.00 on my cell phone (as documented) calling Thrifty for explanation for the difference in prices, or credit without results. My friend and I drove to Thrifty's terminal at McCarran Airport where we rented the car and spoke to Thrifty's supervisor seeking my credit due... Although I showed my bill and requested an explanation for the difference of $350.00 debited instead of $234.51 there is no explanation!

The supervisor looked in the computer and said' when you return the car with a full tank of gas, you'll get your refund... KNOWING I AM OVERCHARGED! I replied that I had contacted my bank with explanation. Also, stating the fact that I will pay ONLY $234.51 as documented and evidenced by my roommate whom paid an additional $70.00 as included in the total bill. Thus, Thrifty, left me no options and I reported the second credit card as: being lost/stolen with unauthorized $350.00 from the second card. Also, an overcharge of $115.49.

On 11/13/08 I (we) returned the rental to Thrifty at McCarran Airport in Las Vegas with a full tank of gas as promised, with a bill documenting $234.51. Then asked Terry (Customer Service) for an explanation of the overcharge of $115.49 on the first credit card that the attendant said was not activated plus a frozen $350.00 on my second credit card... He looked at my customer copy... then in his computer... stating that' according to the first check in attendant the first credit card was not activated... therefore, the second credit card was frozen.

I explained that THE BANK TOLD ME THAT UNKNOWN TO ME the attendant had ALREADY TAKEN OUT $350.00US Then told me the first card was inactive, charged me additional $115.49 THEN used my second card and froze $350.00 without explanation, authorization... All thrifty will say is 'we'll pay $350.00 frozen +$114.49. My bank first said 'it is between the merchant and you'. Then, we will honor the bill of $234.51. I am filing a complaint with The State Of Nevada's Attorney General, BBB+. Watch out for these guys especially late night travelers!

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Terry L. Maddox
King George, US
Mar 02, 2009 12:24 am EST

Good luck ever getting any satisfaction.

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8:23 pm EDT
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Thrifty Rent A Car abusive, incompetent employees

A chronological listing of the facts:

Upon arrival at the Thrifty car rental counter (6:45 p.m.), only one employee was visible (Desiree N. May), who was engaged in a cellular telephone conversation and clearly upset by the content of the phone conversation. After waiting patiently for over ten minutes, Ms. May ended the cellular phone call and rudely demanded in a loud voice to see my license and credit card. I provided both, along with a copy of the rental reservation confirmation notice. Ms. May pushed the rental confirmation away, yelling "This reservation was canceled", without even checking the reservation status on the computer. I replied that I had not canceled the reservation and that there must be an error. Ms. May then checked the computer, sighed loudly, rolled her eyes, and abruptly left the rental counter area.

Five minutes later (7:10 p.m.) Ms. May returned and informed me that there would be a delay, since I had canceled the reservation. I repeated that I had not canceled the reservation. Ms. May again abruptly left the counter area.

Five minutes later (7:15 p.m.) Ms. May returned to the rental counter and informed me that they did not have a rental car available and would need to get another one ready, since I had canceled the reservation. I repeated, again, that I had not canceled the reservation. Ms. May abruptly left the counter area.

(7:20 p.m.) Ms. May returned to the counter and informed me that my cancellation of the reservation was causing extra work and delays. I once again repeated that I had not canceled the reservation, and that there must be a mistake in the computer. Ms. May abruptly left the counter area.

(7:25 p.m.) Ms. May returned to the counter and informed me that the problem with the reservation was not a computer problem, that I had canceled the reservation and forgot. Ms. May then abruptly left the rental counter area.

(7:30 p.m.) Ms. May returned to the counter. I asked that my credit card be returned so I could obtain a rental car from another car rental company. At this point, three additional Thrifty employees (previously unseen) arrived at the counter area and began screaming obscenities and racial slurs at me simultaneously.

(7:32 p.m.) I left the Thrifty counter area to avoid any potential confrontation.

(7:34 p.m.) I called the Thrifty national customer service 800 number to verify that no charges were applied to my credit card, to cancel the reservation, and to complain about the poor customer service. Thrifty answered that the reservation was active, but they would cancel it.

(7:40 p.m.) I obtained a rental car from Avis Car Rental, directly across the aisle from Thrifty.

(7:45 p.m.) I observed a Thrifty Car Rental employee positioning one of their rental cars so as to block my car from leaving the parking lot.

(7:50 p.m.) I asked the Thrifty employee to move the blocking vehicle so I could depart. He refused to move the blocking vehicle.

(7:55 p.m.) I called the Kansas City Police Department for assistance in getting my vehicle unblocked

(8:00 p.m.) I returned to the Thrifty counter area to request that they move their vehicle so I could depart, before the police that I had contacted arrived, so we could avoid police involvement. They once again refused to move the blocking vehicle. I returned to the parking lot to await the arrival of the police.

(8:11 p.m.) The Kansas City Police arrive on the scene and served me with a violation notice for "disturbing the peace". As the police arrived, the Thrifty employee who had positioned the blocking vehicle removed the vehicle so my car was no longer blocked. He then told the police that my vehicle had never been blocked, that I had been loud and abusive and "just looking for trouble".

(8:25 p.m.) The Kansas City Police finished writing their report and allowed me to enter my car

(8:30 p.m.) I departed the rental car parking lot, one hour and 45 minutes following my arrival at the Thrifty counter and with a violation notice in hand.

The above facts speak for themselves. Never have I been treated so badly as a customer by the abusive and incompetent staff of Thrifty Car Rental in Kansas City. Needless to say, this once loyal Thrifty customer will never do business with them again. I will go out of my way to avoid Thrifty Car Rental for the rest of my life, and encourage anyone with any self respect to do the same. What happened to me that night, at the hands of Thrifty Car Rental, is inexcusable.

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Update by Terry L. Maddox
Mar 02, 2009 12:17 am EST

Proud to say I have not done business with Thrifty (or their partner, Dollar) for over sixteen months now, and counting. Hell will freeze over before they get any of my business again.

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dtaginformant
Raleigh, US
Mar 11, 2011 6:27 am EST

Yes, I am a current Dollar Employee (who works on the bottom end of the Totem Pole) and The rental agents are bad, they only upgrade you if they want to go to bed with you. Otherwise they will grab you the worst car on the lot, also the managers have fired employees for no reason at all. The managers protect the Rental Agents too, I have seen it done with a customer. Plus the headquarters dont give us any raises and 2010 was our best year in the companys 61 year history, we brought in over 100 million dollars more than the previous highest year.

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Dave Fix
Chandler, US
Apr 06, 2009 8:06 pm EDT

Im glad you got a ticket...you should get another one for writing a B.S. story.

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ron brown
,
Oct 09, 2008 3:59 pm EDT

One guess allowed!

THEY WERE BLACK, RIGHT?

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11:04 am EDT

Thrifty Rent A Car cost of insurance

I've rented an automobile from Thrifty Car Rental at the Phoenix Sky Harbor Airport. The vehicle was reserved weeks in advance and I simply entered the auto rental facility near the airport and picked up the car. The contract exhibits the fact that I did not purchase conventional insurance coverage and itemizes all of the numerous and well-known "taxes and fees". I was also asked if I wanted the "loss of use" insurance that covers the company in the event that the rented auto is out of service due to damage occuring during the rental period. The counter person never mentioned the amount of the insurance. I agreed to paying for the "loss of use" premium. When I arrived at Thrifty's parking area, I looked at the total amount of rental charges that would be going to my credit card and was dismayed to see that the total was going to be in excess of $1100.00! At the end of a long day of travel I was resigned to the circumstances but after due consideration I'm struck by the fact that a lot of prudent people are no doubt buying the insurance and visitors such as myself who are staying for weeks instead of days are paying "big bucks" for this insurance. Finally, it should be noted that there is no explicit item on the contract stating the cost of the insurance; there is only the total and the other itemized costs. I don't think that I'm the only person who finds this practice devious and opportunistic if not actually fraudulent.

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Jim Winzel
South Milwaukee, US
Apr 19, 2009 9:23 pm EDT

The loss of use is not a dollar or thrifty thing...it varies from state to state. Arizona has the loss of use no matter where you rent from according to the guy from National. As for me I always just take the basic coverage because I dont want to risk having my insurance rates go up for a car I will never drive again...plus it covers loss of use in the dumb states that have it.

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Cindy Allen
,
Nov 08, 2008 10:55 am EST

I am having the opposite problem with Dollar Rental Car. I was told by my insurance company that I didn't need to take insurance with the rental company. I hit a cow 3 hours after renting the car. My insurance DID pay for the totaled car; however, I was billed for 3 days because of loss of use. Then I received another bill for $11oo for 13 1/2 days of loss of use. State Farm says they don't cover loss of use and Dollar Rental can charge as many days as they want. Guess I'm lucky it was only 13, plus the 2 additional days I paid that they claim is a different type of loss of use. I will NEVER use Dollar again!

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6:12 pm EDT

Thrifty Rent A Car surprise fees

Stay away from these people. Do not ever get a car with Thrifty!
This is the worst service I have ever had. I called on Sat. to reserve a car. I explained that I was renting a car because my car was needing repair and that I did not know how long the repair would take. The customer service rep did NOT explain that if I did turned the car in eariler I would have to pay an early return fee. When I got to the airport I found out that if i returned the car early there would be a $15 fee. I then told the clerk I did not think this was fair since the reservations person had not mentioned this. She then stated that she was telling me now and that it was on the contact. This hardly was helpful then since I had already gone to the airport to get the rental car. She became rude and I did not appreciate her attitude. This was a horrible experience. I also think this is fraud because NO ONE told me at the time of the reservation that the early return of the car would require an extra fee. DO NOT RENT FROM THRIFTY - I never will again.

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Terry L. Maddox
King George, US
Dec 05, 2008 9:33 pm EST

Dollar/Thrifty hires incompetent staff and abuses its customers. Do business with anyone else you can.

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Ruffen Cotton
,
Sep 14, 2008 11:10 am EDT

A cousin from a different state rented a Thrifty car and entered my telephone number for her "contact person", without my knowledge or permission. The cousin was stopped by the Ga. State police and institutionalized, and the car was impounded. Thrifty called me, and I informed them of the little facts that I knew solely because I had been called by the Ga. State police. Thrifty then entered my telephone number into their automatic dialing system, and called my home every day for the next 2 weeks. When I returned their call and asked to have my number removed from their system, their employee who identified herself as Crea refused.

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Thrifty Rent A Car unethical business practices

Thrifty Car Rental - www.thrifty.com

I was quoted an excellent rate of $19.66/day for a mid sized vehicle for business travel in the LAX area. I arrived very late at LAX and the Sales Rep who checked me in asked me about additional coverage. I explained I had protections from my personal automobile insurance, credit card company, and corporate travel agency and was NOT interested in anything that was not mandatory. Furthermore, as a part-time employee of Hertz during college, I am well aware of the [poor] value of these products.

I did not think my final bill was unreasonable, but I did call to verify a charge that looked suspicious. LDW1 appeared ion the rental agreement quoted at 9.99/day but ballooned to $14.99/day on the final bill. I rented a mid-sized vehicle. There were no mid-sized vehicles available and I was given a minivan. The person on the phone explained that was why I was charged extra for this optional service

I was furious to discover I was charged for optional services when I specifically stated that I had no interest or need for these services. The codes on the rental agreement are very cryptic I do not know what LDW1, PPP, SL1 or JMP mean; and I find it unreasonable to be charged for them when I wouldnt even know what coverage they provided even if I did need them.

It appears to me that I am the victim of a highly unethical employee who, wishing to gain commission incentives, slipped these charges into my bill without my informed consent. (I did initial/sign where he told me next to the cryptic letters) The net result was my $19.66/day rental costing $47/day.

I would gladly pay higher rates somewhere else and deal with an ethical company than be treated like this.

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deborah kosarick
Parrish, US
Mar 15, 2009 5:03 pm EDT

i rented a car at thrifty through southwest airlines for feb 26 2009 to use when i flew from florida to warwick ri. to bury my 36 year old daughter in law. when i called from baltimore, no car had ben reserved, when i got to warwick ri they charged me 318.80, but on my credit card they put 355.00 RA#OPO179O71. I CALLED WARWICK RI, SUNDAY AND THEY TOLD ME I WAS CORRECTED AND TO TYPE THIS. THEY ARE LOCATED ON POST ROAD IN WARWICK RI. I WOULD LIKE THE CREDIT CARD CORRECTED. UI RETURNED THE CAR ON MARCH 5 2009, THANK YOU DEBI KOSARICK

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AHG1
, US
Jul 20, 2016 7:21 am EDT

I also got charged 60.00 in administrative fees for a 3.54 toll. Ridiculous. Was never explained to me how it worked. The lady told me too bad. If I had called the toll place within (48 hours) of going through the toll and paid it then I would not have administrative charges. I said where was the phone number because I have no bill and she said they are on the side of the road. Excuse me ma'am let me text it while driving or stop in the middle of the road SMDH I will never rent from this crooked company.

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Zengel
Anderson, US
Jun 13, 2016 3:52 am EDT

Recently, my wife and I pre-arranged on
line to rent an automobile from Thrifty Car Rental to use on our vacation trip
to Germany. When we arrived at the Frankfurt Airport and presented our
pre-rental agreement to Ms. Nicki, the representative of Thrifty Car Rental at
that airport, she refused to abide by the wording of the pre-rental agreement.
She said that, if we wanted to rent the car, we would be obligated to buy Loss
Damage Waiver (LDW) and Theft Protection (TP) insurance coverages, both of
which our pre-rental agreement with Thrifty had declared were “optional at the
counter” coverages, depending on whether or not we already had these coverages
through our Gold “World” Master Card (which we did). The Thrifty LDW and TP
coverages would increase our rental cost for the car we had reserved from the
pre-rental quote of 402.29 euro (appx. $583.00) to over 1, 000.00 euro (more
than $1, 450, 00). No amount of logic or persuasion could budge Ms. Nicki from
her position.

Therefore, reader, please be warned: when
it comes to international car rentals in Europe, Thrifty Car Rental is
currently playing a heinous, wholly unacceptable game of “Bait and Switch, ”
attempting to extort almost three times their rental fee once they have hooked
you into a reservation with them. We refused to rent Thrifty’s car and found
another car with another company, but, you need not put yourself through that
added stress and expense. Do not seek to rent from Thrifty Car Rental in the
first place: this company is not to be trusted.

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Petey T
evergreen, US
Jul 25, 2011 1:21 am EDT

This is the second time in two months I have attempted to rent at Thrifty at Midway Airport in Chicago and they are incompetent, rude and disrespectful. They could care less about you or your needs. I reserved a full sized SUV over a month in advance and when I showed up they tried to put me in a small Ford Escape. I had 6 people and lots of luggage and needed a truck. I walked over to Avis and was treated like a king. they found a Suburban, cleaned it up in 15 minutes, went to check on it, and the manager was there when I got into it to make sure I was taken care of. there really is no reason to give Thrifty any of your business. The workers act like Chicago mafia or Union workers who can't be removed. Fire them all and start over!

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Reviewer21910
,
Oct 02, 2015 6:54 am EDT

Thrifty adds $15 per toll in Dallas as an "admin fee". Total price gouging.

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Jimmy Mack
, US
Sep 14, 2015 12:57 pm EDT

I had the same experience at ANC. Told them I decline all additional coverage and showed them a copy of my current AAA insurance. Surprised to fine they charged me LDW and something called RS/TS. More than doubled my daily rate. Really angry and will find out what I can do.

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Cameron_H
Upland, US
Dec 02, 2009 7:23 pm EST

I rented a vehicle from Ontario Thrifty on July 3rd for the holiday weekend. On Tuesday went to return the vehicle and the car was running very poorly so I pulled off the freeway and called thrifty roadside help which they told me they would send a tow truck which was fine. Minutes later I got a call back from thrifty stating it would be a 45 minute wait which I told the rep I could not wait 45 minutes as I was already late to my appointment at work. Once the tow truck driver got to the location he called me which I told him where he could find the keys. Weeks later after coming home from vacation I see a demand letter for the vehicle which I couldn’t understand so I check my bank account and I see charges over $1000.00 so I call them to find out what is going on. I couldn’t believe not one person seems to anything! I asked to speak with a supervisor and was told they would call me back which never happened! Spoke with another rep which told me “the 2nd car was never returned” which I asked her what 2nd car was she talking about I never rented a 2nd car from you guys! I asked her if she could email me or fax me the info which she stated she could not do. I told her in no way had I ever rented a 2nd vehicle! After doing my own research come to find out the thrifty tow truck driver dropped off a 2nd vehicle when he picked up the 1st one which has to be dumbest thing I ever heard! Who in their right mind would drop off a car to someone that was not even there and not even notify them! Since when whould a company drop off a vehicle on a street and not even notify anyone? I went and got a printout at the Ontario location and it is very clear your they just dropped off a car in the middle of nowhere and expect me to pay for it! The car was parked in the same location where they just dropped it off at got tickets everyday until the county had it towed away and charged me total of over $2300 in fees? I compared on my rental slip a different VEH#0614740, License plate #hrx854 and color WHITE is the car I rented and signed for however on the printout the lady gave me it states VEH#0690255, License 5zmf160 and color SILVER I would love for this company to produce ONE document stating I ever agreed or signed for this vehicle at question! I have yet to receive one phone call back from Tran ext 770 or any other supervisor nor did Steve Shelley at Thrifty Car Rental 3450 Airport Drive Suite 500 Ontario, CA 91764 reply to my better business complaint this is in noway acceptable! I have yet to hear from this company I'm just going to have to sue them SMH

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mark1959
Seminole, US
Jul 03, 2012 7:33 pm EDT

I was also charged for additional insurance that I verbally declined. I rented a suv at Denver Int. Airport on 6/23/12 and when the agent asked if I wanted the additional coverage I said no and that my personal insurance covered it. He had me agree and not agree to things on the screen which I assumed reflected my verbal acknowledgments and I trusted they were correct, WRONG! On the day before I was to turn the rental in I pulled out the bill to check to see how many miles I had driven on my trip and realized it was much higher than it should have been. After careful examination I saw where they charged me $26.99 a day for 9 days for the insurance for a total of almost $243.00. I immediatelly got on my cell phone and tryed to contact them and was on hold til my phone died. I figured I'd wait til I returned it the next day to plead my case. After telling the clerk the story he brought up the screen where he said I had accepted and told me he couldn't do anything about it because I went the whole 9 days covered and they would have had to cover me if something had happened. I was incensed that it had happened and that I trusted them enough not to double check the bill earlier but it was late and I was in a hurry to get to my hotel. After reading all these other posts I really feel like a sucker! I will contact them soon about this and hopefully they will either credit it or give me a credit toward my next rental. If not, there will never be a next time for them or their sisster company Dollar rent a car.

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Boom310
Torrance, US
May 29, 2012 8:07 am EDT

We had a very bad experience with Thrifty Car Rental and we are not going to do business with your company again. We're on our first east coast trip coming from LA for a whole week as a family. I was with my wife and our 2 sons who are toddlers, my mom and dad and my brother. Our itinerary was to drive from Washington DC to PA then to NY. We rented a Dodge Grand Caravan at 6:30am Thursday on 4/26/2012 at Dulles Airport Thrifty (DTG Operations DBA Thrifty Car Rental) coming from an evening flight from LAX to IAD, the rental process was a smooth transaction. As we go along our way we were stopped by a Virginia state police advising us that the license plate of our rental does not match the vehicle. The license plate of the rental is a North Carolina and that the plate matches a Chevy Malibu and not a Dodge Grand Caravan. We showed the officer proof that it was a rental and to show that the vehicle isn’t stolen. The officer then advised me to call thrifty rental back in Dulles, (which I had a hard time contacting since their number is not listed on the receipt) only number listed was an 800 number. I called the 800 number and a female thrifty customer service rep gladly assisted me and suggests that I drive back to Dulles (which is 30 miles away and totally out of our way) to exchange the rental, she mentioned that she already spoke with the manager David Gill. So we drove back and David Gill came out, checked out the 1st rental and asked me to pick another van, so I did. He didn't even apologize for all the trouble. After that, David Gill went inside the office. As we were moving our luggage from one van to the other 5 min later, the rental agent (who assisted us when we got the 1st rental) brought me a new receipt and stated that there's a discount that David Gill adjusted, which I thought we deserve in the first place because of this incident. On the new receipt, David Gill "handwrote" the drop-off adjustment of minus $150.00 which really didn't make any sense (handwritten?). I thought to myself maybe it'll be adjusted when I return the rental in NY JFK airport Thrifty. My mistake was I didn’t go back in to question David Gill why the adjustment is handwritten. That’s because we’re out of our schedule due to this misfortune.
On the day of the rental car return, I showed the new receipt David Gill gave me with the adjustment and mentioned to the JFK thrifty rental agent of the incident that transpired. The rental agent checked out the transaction in your system and noticed that no adjustment has been made by David Gill. The agent then called a manager via phone (no manager on duty?) and told her of my story, the manager asked the agent to check on the system notes. David Gill noted of the issue with the license plate and rental exchange but the way the agent read it states, "Add drop of charge $150", which confuses her because on my receipt there's a handwritten adjustment of minus $150 and initialed by David Gill. I told her its common sense, you see the notes about the issue on the license plate and I’m sure David Gill meant to put "deduct $150". She said they can't adjust the price, that David Gill should've done this in the first place. She insisted and continued talking to her manager on the phone, the manager then told the agent to tell me to call the 800 number to reach David Gill. I responded, "Why do I need to call him directly? Why don't you call and ask? As a consumer I don't get involve with interoffice communications. I explained that I never spoke to David Gill on the phone, it was a customer service rep who's communicating with him directly when I called the 800 number". The manager and agent insisted that I call the 800 and so I did using your own company phone (ridiculous). I ended up talking to a man from customer service that’s not very helpful at all either (who I thought should be fired), I advised him of the situation and told me to talk to the manager. I told him that it was the manager that told me to call customer service regarding this and now he's telling me that the manager needs to decide?! Now this is really getting out of hand! I told the male customer service rep to speak with the rental agent about what's going on and their conversation ended right away. Now I decided to talk to the manager over the phone, I told her how dissatisfied I am, that I'm with my wife and 2 toddlers waiting outside when it's raining and cold and that we have a flight back to LA and this whole thing is holding us back. The manager then decided to communicate with David Gill directly (which I thought that's what she needed to do in the first place?!) and we had to wait another 20 minutes for them to close out the transaction. It took at least an hour of explaining, frustration and run around. The way your system works is unacceptable. Your company might charge low compared to other rental car companies but this ordeal that a consumer goes through is unacceptable. I wouldn't be surprised if this happen often.

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Ronbo44
sfdgs, US
Nov 01, 2011 2:38 pm EDT

Thrifty clearly must train its employees to steal from consumers by fraudelentling adding on charges, in particular this LDW expense.
we clearly said know all 3 times we were asked about paying for it at rental. Finally you are so exhausted by the sales pitch that you quickly click all the boxes on the hard to read 5 inch screen, only to find out 3 days later that you paid 14.99 a day for LDW that you clearly refused. The clerk knows it while you are walking away and worse, when you return there is absolutely no way to get a refund or to explain to the manager the mistake. This is because the manager gets paid more (usually is franchise owner) an expects/trains his employees to first sell, then sneak the charges in despite the verbal refusal. I will never use Thrifty again, will walk, cab, bus or ride a mule first. Even the mule would treat me with more respect than Thrifty did.

ComplaintsBoard
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12:00 am EST

Thrifty Rent A Car license photocopying

To Whom It May Concern:

On March 4, 2007, I rented a car at the San Diego Airport Thrifty location. During the check-in process I noticed that the counter agent placed my license in a little black box. When I asked why, she said that a copy of my license was being made. I was not informed at any time beforehand that a copy of my license would be made and I am not aware of this process with any other rental car agencies. I was not told why or what the copy is used for, the agent deceptively, though politely, just changed topics. I think it would be nice if customers were informed when a copy was made of their license and why it was done. Also, why did it appear that it was not done for everyone that rented at the time. I appreciate your assistance in this matter.

Regards,
Kelvin R. Franklin

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Yougot Scammed
,
Mar 12, 2007 9:15 pm EDT

Did you call Thrifty Customer Service? Did you go to their online site to see what terms and conditions were and what ID is required?

Confirm with them if this is policy. If not, report the person who copied your license and also tell Thrifty that you will file a police report with the local police in the jurisdiction of that rental place. Filing a police report gives you some protection in case your ID was stolen and you are asked to cover any fraudulent charges in a court of law.

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Thrifty Rent A Car they don't like dutch people!

August 4, 2006 10:30 pm. Had a confirmed reservation with a dutch address and passport at Thrity St Louis Airport. At arrival the agent Joshua refused to honor the reservation and contract saying I did not have a valid drivers license. He would not help, offer any advice, or assist in any way. Thrifty and Joshua was content to leave me stranded all night in St. Louis after they had promised me a car. Finally carried my suitcase to Enterprise and had no problem, but paid 3 times the price. I think THRIFTY and Agent Joshua might have rented the car had I made a larger price for the reservation. But I think they don't like Dutch people coming to Thrifty in St. Louis.

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Chad Griffith
Fayetteville, US
Mar 06, 2024 10:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

I was not paid my full refund I would like someone to call me at 404/606/0840

I rented a car in October this year paid for rental, when picking my rental up at location my credit card that I paid with was lost, so for me to get rental I had to call and get refund and then use new card and I did not get back what I paid

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Shar1J
SNOHOMISH, US
Sep 23, 2023 2:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't trust computer confirmations. Last time I flew to Palm Springs I had computer confirmation, but no ride showed up and no phone number to contact. Needed to arrange for UBER at great extra cost!

I NEED to talk to customer service person BEFORE I arrive this time!

Date of arrival is 9/17/23, confirmation K5430862307

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Higgons
LAS VEGAS, US
Sep 03, 2023 7:26 pm EDT

JULY 2 - JULY 11

The attached receipts will illustrate how "Thrifty" received my full payment via Priceline, then Thrifty/Hertz confirmed my reservation and proceeded to charge me (again) - paid in full (see attached).

Please review the attachments and prepare my refund.

Daniel Higgons, Special Agent

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naturalborn1313
San Diego, US
Jul 26, 2023 12:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I made a reservation for July 14, 2023 through a 3rd party (expedia) When I tried to pay, I was road there would be a $200 deposit on my credit card. I did not have enough credit to use that card. I tried to use my debit card with a $500 deposit. I was denied a rental due to my credit score so I did not rent a car from Thrifty

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Sheila Zoerner
Benicia, CA, US
Jun 03, 2023 1:51 pm EDT

The wait line is longer than airport security here in Atlanta with only two representatives manning the desk. Pure pandemonium with disgruntled passengers who are waiting for their cars!

On a Holiday weekend, one would expect and assume that the service personnel would be available for a busy Friday evening! Unbelievable!

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lmlinder
pepin, US
Jan 22, 2023 1:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

i got charged 400 dollars for a smoking fee. I did not smoke in the vehicle. What can be done in this case? There was sand in the vehicle being we were at the ocean the whole week and had an 8 year old with as well.

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Robin Spanks-Roberts
, US
Nov 15, 2022 9:14 pm EST

Boston to Atlanta Airport. Flight number 1097.

Date, November 9th, 2022.

I have been at thrifty rental in Atlanta GA. I I have been waiting for 2 hours + to get my rental! This is a joke. I needed to be at a reception and I’m still in Atlanta Airport. Thanks a lot for doing nothing! 🤬

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Andrea Rich
North Wales, US
Nov 06, 2022 5:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

My car till was $3.80. Please remove the $15.00 administration fee immediately.

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CSD1968
DePerno, US
Sep 25, 2022 11:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Atlanta - International Airport - Monday September 12, 2022. 1:20 pm. 50 people in line for rentals. 2 people working the desks. What a joke. When I finally got through the line after 1.5 hours there was still 50 people in line. No urgency by the staff and no additional help called in. Not good optics.

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joe00
CHICAGO, US
Aug 24, 2022 6:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i rented a car in phl on 7/21, the rudest counter personal and the worst customer service, also when returned after 4 weeks on 8/17 they charged me $200. for cleaning the car from sea sand when we found food and a pizza box under the seat from person before, also wife is not free to drive when "all" other rentals that i rented wife is free.

Thrifty Rent A Car In-depth Review

Pricing and Value for Money: Thrifty Rent A Car offers competitive pricing and excellent value for money. Their rates are affordable and they often have special promotions and discounts available.

Vehicle Selection and Availability: Thrifty Rent A Car has a wide range of vehicles to choose from, including compact cars, SUVs, and luxury vehicles. They have a good selection available, ensuring that customers can find the right vehicle for their needs.

Customer Service and Support: Thrifty Rent A Car provides excellent customer service and support. Their staff is friendly, knowledgeable, and always willing to assist customers with any questions or concerns they may have.

Booking Process and Ease of Use: The booking process with Thrifty Rent A Car is quick and easy. Their website is user-friendly and allows customers to easily search for and book their desired vehicle. They also offer the option to make changes or cancel reservations online.

Rental Policies and Terms: Thrifty Rent A Car has clear and transparent rental policies and terms. They provide detailed information about their rental requirements, including age restrictions, driver's license requirements, and payment options.

Vehicle Condition and Cleanliness: Thrifty Rent A Car ensures that their vehicles are well-maintained and in good condition. They are regularly serviced and cleaned, providing customers with a comfortable and reliable rental experience.

Additional Services and Features: Thrifty Rent A Car offers a range of additional services and features to enhance the rental experience. This includes options such as GPS navigation systems, child safety seats, and roadside assistance.

Locations and Accessibility: Thrifty Rent A Car has numerous locations across various cities, making it convenient for customers to pick up and drop off their rental vehicles. Their locations are easily accessible and well-situated.

Overall Experience and Satisfaction: Overall, customers have a positive experience with Thrifty Rent A Car. They are satisfied with the quality of service, the condition of the vehicles, and the overall value for money.

Pros and Cons:

  • Pros: Competitive pricing, wide vehicle selection, excellent customer service, easy booking process, transparent rental policies, well-maintained vehicles, additional services and features, convenient locations.
  • Cons: None reported.
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they don't like dutch people!
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