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Thrifty Rent A Car
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1.6 351 Reviews

Thrifty Rent A Car Complaints Summary

56 Resolved
294 Unresolved
Our verdict: With Thrifty Rent A Car's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Thrifty Rent A Car reviews & complaints 351

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R
7:02 pm EDT

Thrifty Rent A Car being billed for extra insurance that I didn't request or wasn't ask if I wanted it.

I booked my rental car through Holiday cars.com and pre paid in full.
When I arrived to pick up my rental I said it's all been pre paid nothing more to pay. The only extra thing that was mentioned to me from the sales person at the counter was bring it back empty with fuel as it's cheaper when you do this. This was the only extra thing I agreed to which I shouldn't have. As it wasn't cheaper at all another false statement from the counter sales person as it cost me an extra $20 to do this than if I filled it up myself as I had to fill it up while travelling and it took 15 gallons and at Los Angeles at the time fuel was only $3/gal.
I noticed on my bank statement that my credit card had been charged for extra money that I didn't agree to. When I rang customer enquiries they informed me it was for extra personal insurance, roadside assist and person effects. Which I do not need as I have my own travel insurance, I have my own AAA membership and I do not carry anything of value with me to be covered on my travels we are frequent travellers to the USA and we know what insurances we need this is why I pre paid for my rental if I need this extra insurance we would have added it with the pre payment. As it was all pre paid to make it quicker to get through at the time of picking up the rental as we have just travelled 13hours. I'm sure that the sales person on the counter pray on the weary traveller either on purpose as you just want to get out of there or made a mistake with the paperwork that I was signing as all I was aware of that I was signing for was to return the car empty with fuel. And you can check the video frottage at the counter and there is no mention of him selling extra insurance that I didn't need or me asking for extra insurance that I didn't need. I feel that I have been taken advantage off as we asked what I was signing and he said just for returning the rental empty with fuel. We have never had this happen to us with any rental company of the past several years. We would love for Trifty Car Rental to see the error which has occurred and refund my credit card of the extra charges for insurances that I didn't need.
I'm requesting a refund.

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davey10j
, GB
Jul 26, 2017 2:30 am EDT
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This is exactly the same as hat happened to me - at the same location.
Have you had a response - I'm in the UK and cant get hold of anyone by phone so have submitted anemail but not even sure if it the the correct email address

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S
12:22 pm EDT

Thrifty Rent A Car computer damage caused by water leak in car fort lauderdale

I rented a Toyota Camry (FL plate #GWA I09) from the Fort Lauderdale airport from 5/31 to 6/8. During that week, rain water puddled into the floor of the back seat area of the car due to a defect with the car. My computer fell into the puddle and was destroyed. I am seeking reimbursement for the replacement value of the computer of $500.

What information do you need?

Stephen Spooner
cell [protected]
[protected]@verizon.net

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10:19 am EDT
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Thrifty Rent A Car unethical behaviour

I told the VERY unhappy to be alive lady that two weeks before that I rented a Thrifty and I got the prepaid tolls. I asked her if I needed it, she said how would I know I just moved here. Then she said I would get it or your screwed. She knew I wanted it, it was NEVER a question. She was much more concerned about threatening me about extra insurance, and gas. I explained that because I rent cars all the time I have extra insurance on my regular insurance. Course that lead to that doesn’t cover everything. Then she said if I didn’t bring back my receipt proving I had gotten gas within the last 10 miles I was again screwed (I think she could have used a much better choice of words.) I didn’t get a final receipt because there was no one there when we returned the car. Because I don't have a final receipt they aren't honoring where I got the extra tolls. Which it was on my original receipt. Several people told me from there they wouldn't use Thrifty, what does that tell you! Don't use Thrifty! Like the agent said you will get screwed!

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7:04 am EDT
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Thrifty Rent A Car cargo indebido

Al recoger el auto Thrifty me hizo un cargo adicional de $5, 664.11 a lo que ya había pagado a Expedia.
No solicité a Thrifty ningún seguro o equipo adicional y lo único que autoricé fue el cargo por el tanque lleno de gasolina.
No entiendo por qué me están haciendo este cargo adicional.
Mi número de itinerario de la renta del
auto es: [protected])

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11:17 am EDT

Thrifty Rent A Car extremely long lines​, causing me to lose a day of hotel rental and missed my, flight rude service agent

Reserved a mid sized SUV for 5/19/2027. Pick up time was 10 pm. We were traveling from Baltimore to Atlanta. Our flight was delayed. So I called Thrify, to make sure they would still have the vehicle we had reserved. The agent said yes, and it will be there for 6 hours past pick up time, before they would cancel. We got to the Atlanta Thrify counter around 11:15 pm. There were about 50-75 customers in line. There were 2 agents for Thrifty and 1 agent behind an adjacent counter, for Dollar Car Rental. We were wondering why there wasn't two lines for the different Agencies? Then we noticed the combined names of the 2 Agencies on their uniforms. Soon thereafter we had to be sent down to the garage, because the terminal was closing. Only to be greeted by the most loud and rude agent that told us whoever had reserved mid sized SUV, there aren't any more. She would offer a full size car. And if that wasn't good enough, we can rent elsewhere. We didn't get a vehicle until 2:10 am on 5/20/2017. We lost a day at our hotel. And on the return, same problem with long lines. We ended up missing our flight, sleeping in the terminal for 9 hours, as to not miss the rescheduled flight, and loss a day's pay. I am expecting to be addressed in a timely manner. I expect to be compensated for all the hardships I endured as a direct result of POOR MANAGEMENT, or I will be forced to seek legal action.

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12:27 pm EDT

Thrifty Rent A Car unwanted insurance for rental vehicle

13-14Apr17 I arrived to pick up my rental, accepted paperwork and went on my way.
25Apr17 I returned the aforementioned rental vehicle early and departed. My issue with said transaction is that this is a business account and that, a business trip. My supervisors didn't approve any insurance for said vehicle and when questioned, I politely declined as it is not part of my personal practice nor is it permitted to place insurance on rental vehicles.
I was subsequently charged and exorbitant amount of money that I would like to see returned to my Expedia gold account.
I anxiously await your reply,
Lynn Clifford Morris II
Field Service Manager
Solar Maid

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10:30 am EDT

Thrifty Rent A Car highway toll processing fee ripoff

I recently rented a car from Thrifty in Boston for a week. I received a bill from Thriftyrentalfine a couple weeks later showing that I incurred two toll charges totaling $5.50, for which they charged me a $15 processing fee for each toll. I see others have complained about the same processing fee scam from Thrifty. Though I've rented from Thrifty many times in the past, their $30 processing fee just cost them a return customer. Never again!

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1:22 pm EDT

Thrifty Rent A Car extra charges

Friend and I rented Thrifty vehicle at Ft. Lauderdale airport from 3/29 to 4/9/17. Were not informed that there was an excessive charge of $150 for an extra driver. Were also not informed, when we turned down the Sun Pass and opted to pay our own toll charges, that there are areas where there are no booths and charges are done by an outside service PlatePass, which charges an extra $15 on top of each toll fee (typical toll fee is $1 or $2).
Thrifty is despicable. We will not rent with them again, nor will we do so with any company that uses PlatePass.

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5:20 pm EDT

Thrifty Rent A Car rental representation

You have a business relationship with southwest airlines. We reserved a "full-size" car through a solicitation, with an estimated car cost of $267. Upon arrival, we were only offered a foreign four-cylinder car for travel in denver, colorado. To receive even a six-cylinder vehicle, we were up-charged to $418. The thrifty rep displayed very poor customer service skills, with a take it or leave it attitude. I feel thrifty's representation of vehicles through your website is very dishonest

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8:35 am EDT

Thrifty Rent A Car overpriced car rental

I rented a car in Lanseria Airport, South Africa and found out later that they charged a very abusive rate, over than 3 times more of the usual rates you can see on-line. This was done without any notice from the company and by contacting them I got a very standard reply that the rates can vary slightly (which would be acceptable, but clearly the rate given for me was way over an acceptable limit)

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12:18 pm EDT
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Thrifty Rent A Car car rental

I rented a car from Thrifty (from the 21st to the 24th of April) and they gave me a car with worn out and faulty tyre (putting my life in danger). I had to change to the spare tyre in the middle of my journey. Upon return of the vehicle, the company sent me an invoice of about R3000 to replace the tyre (which was faulty due to wear and tear). Instead of investing the matter to make sure that it is not repeated in the future, the company was rather interested in ripping me off to buy a new tyre. This is day-time robbery.

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3:12 pm EDT
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Thrifty Rent A Car charged for return fuel which I did not request.

I rented a vehicle at the Dayton, OH airport Thirfty car rental. I specifically declined the prepay fuel return option. (which I always do). I refilled the tank before returning the car. When I got the receipt, it showed I requested the prepay fuel option. I called customer service, who gave me the runaround. I just wanted my money back. Not to mention the car was dirty abs smelled terrible.

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8:35 am EDT

Thrifty Rent A Car car rental

I arrived at Miami AirPort two days ago and came to Thrifty desk to pick up my car. First of all the behavior of the attendant was extremely impatient and rude. After this first contact I was informed that the car I had booked, for morge than a month in advance by the way, was not available and I would have to await a return to receive my car. I ask them for an upgrade and thay told me they didn't haverá larger car also. So I waited for more than one hour tô receive a car that again, I had booked for one month in advance. Terrible experience that certanly will not be repeated with this company.

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2:55 pm EDT

Thrifty Rent A Car rate scam and damage fraud

Do not Rent from Thrifty, Hertz or Dollar.
2 BIG Reasons:
1. rate scam &
2. Loss Damage claim Scam:
Hear my Story:
I rented a car online from Thrifty last Sept. 2016. The website indicated that if I pay immediately rather than at pick up time, I got a cheaper rate, so I went for it and paid. When I picked up the car, I realized that the currency that I was looking at in CAD was switched to USD in the process of that choosing the pay earlier for cheaper option. It was an all inclusive amount and now suddenly I still owe them Government Tax and other green tax charges. Imagine my dismay at the rental counter! But according to the contract terms, if I cancel there and then and get a refund, I would be penalized by losing 50% of the contract amount. So I swallowed it and got on with it and took the car. Even though I picked the car from Thrifty’s website, I was actually renting a car from an unknown number company without a face so that these deeds can be remain hidden and Thrifty, Dollar and Hertz can say it is not them.
The staff said to me, “You got to be very careful on the internet!”
2. At the time of the pickup, the front license plate on the car was bended and I alerted them to it and wanted to mark the car body record sheet before I leave with the car. I was assured by their staff that the license plate does not count as damage, and nothing was done. Luckily, I took a picture as record myself.
During the rental period, I had a fender bender that I was at fault, I rear-ended the car in front of me. It was very minor because I was distracted in a stop and go traffic in an hour long congestion on 401 highway. Because it was a big SUV, no damage was done to the rental car. I filed an OPP accident Report which the police officer also gave the car an "all clear, no damage" status report. Insurance claims with the third party was subsequently all cleared and settled.
When I returned the car to them, I notified them about the accident and gave them a copy of the OPP report and they checked and said alright and I asked them for a receipt that it was all right and they said that there was no need, the OPP report was enough.
However, suddenly in November 2016, I received a claim from a collection agency claiming to be working for Hertz, that I owe them over $800 in damages. I asked them for photo evidence of the damages and they showed me the exact same bended license plate, and a dent in the rear bumper. The estimate they provided was full of damages to the rear bumper which was not involved in the fender bender. The dubious thing was that the pictures of the damages that they provided had no metadata at all, so there is no way one can determine the dates when the photos were taken.
This has been going on for 4 months with these sneaky collection agency personnel harassing me to pay for damages that I did not cause. Finally, I have to go to the internet to publish my bad experience with Thrifty, Dollar and Hertz. I filed an complaint with Consumers Ontario and called Thrifty to confront them about this fraudulent charges. This is not the end of it yet, I am sure, because they said they are going to further investigate.
Needless to say, I will never rent from them again and you should not also.

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1:32 pm EDT

Thrifty Rent A Car hidden damage scam

Hello THRIFTY

I just wanted to voice my displeasure at the way your company does business…

Firstly, on the day we picked up the vehicle, it took almost 75 minutes to complete the check in procedure.
Secondly, I still believe that they added additional items to my contract that I was not even aware of… I rented this vehicle on CarRentals.com and paid the $45.00 rental fee at the time of booking. It was noted on my contract that there was another $187.00due for the third party liability insurance. Upon his reviewing he says oh you must also pay
2 Mexican taxes for a policy which I have been told by the hotel staff that insurance is only supposedly liable for state tax NOT airport tax… so now is $232.00 which is $45 more
than your quote.
Thirdly, on doing the vehicle inspection the writer WAITED FOR US to indicate any AND all damage on the vehicle… If I didn’t state it, he walked right past it…as we walked around the vehicle, NOT ONE WORD out of him… I advised him of a major scratch on the right front fender and a couple of minor nicks around the vehicle including a couple on the front
and rear bumpers…ABSOLUTELY nothing more than normal wear and tear on a vehicle and he says NO WORRIES... AND FINALLY, When we checked in however, the vehicle inspector went over every square inch of
the vehicle, INCLUDING THE GLASS, looking for any rock chip that he may be able to ding us for… He then shows me the bottom/underside of the front bumper and says we caused that damage but NOT TO
WORRY THAT WE WILL GET ALL THE DOCUMENTATION NEEDED TO MAKE AN INSURANCE CLAIM… I vehemently explained that we did not hit anything while driving this vehicle AND When I advised him we didn’t take collision insurance, he then says ok we only charge you $40.00 (if you will note he charged us 1392 pesos & at a rate of 20.27 that is over $67.00) He even lied about what he is charging us…
I am absolutely appalled that this is the way you do business, and I am going to let everyoneI know personally, Trip Advisor, FB, Carrentals.com and every other internet source available to me that you guys
play the LET THE INSURANCE PAY FOR IT GAME… Every other car rental company I have ever dealt with, take into account normal wear and tear as an expected cost of doing business, you guys take it to a whole new level…
You really have to change your ways and have a talk with the Cancun Airport Franchisee and tell him you can’t do business like this….

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8:55 am EDT
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Thrifty Rent A Car car rental dirty

I rented a car from thrifty at Columbia airport in South Carolina. They gave me a jeep renegade. The car was not clean on the inside. There's cup stains on the dash, dirt/crumbs in the seats, dirt smudges on interior doors, and trash beside the drivers seat with something that appears to be a cigarette butt and the vehicle smelled funny. Due to the emergency of me needing a car I did not go back in to complain. My husband was going to have heart surgery. I did however have my son take pictures. I'm extremely disappointed! I don't want to be held accountable for something I did not do and I don't feel it is my responsibility to clean the vehicle.

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6:05 pm EST
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Thrifty Rent A Car a car rental

My name is Damy Petit I am a customer I rented a car for 1 day which was on 02/19/2017 to return it on 02/20/2017 the price was 34.95 + taxes it came out 56.01. Unfortunately I couldn't return it on the 20th therefore, I returned on the 22nd of February I extended for 2 more days. You guys charged me 354.33 which is ridiculous for a little small car the Rental record # [protected] if you don't guys don't fix it and reimburse me my money back I will never rent from this company including my families. Thanks!

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pobarjenkins
Minneapolis, US
Feb 23, 2017 2:42 am EST
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The size of the car doesn't matter. The issue with not returning the vehicle on time is that they lost profit when it could have been rented by other customers. While I agree the amount is large, they have the right to charge whatever they want. A contract is filled out upon rental and you voided that contract. It's your fault and you don't deserve a refund at all. Make sure to tell your family that you lied when you said you'd return it in one day.

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10:15 am EST

Thrifty Rent A Car deposit refund on car hire

Collected car at Cape Town international Airport on 21 December 2016
Returned car at George Airport on 24 December 2016 as per contract.
Representative advised a 2 - 3 working day waiting period for the deposit to be returned.
Have tried to contact Thrifty by mail, and all I get is a copy of a forwarded mail requiring someone to resolve the issue.
24 January 2017 STILL NO WORD OR REFUND

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1:22 pm EST
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Thrifty Rent A Car daily toll charge

I was quoted for $495.66 but billed $731.01 for "agreeing to the daily toll charge when I signed at pickup". I called thrifty for billing concerns and was told that I agree to a $21 daily charge of the ez pass plate when I signed and they would not refund even though I did not use this plate pass daily. I told the gentleman at the counter that I did not want to use the pass for a daily rate and I was uniformed of this charge when I signed for the car. No one at thrifty customer service will reimburse me for the charges and I need help as I feel scammed.

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pobarjenkins
Minneapolis, US
Jan 09, 2017 10:55 pm EST
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Typically rental companies will have you sign a contract. Did you sign something?

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12:51 pm EST
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Thrifty Rent A Car discrimination against african americans

On January 1, 2016, my daughter experienced discrimination based on Race when Thrifty Rental Car at Las Vegas (McCarran Intl), failed to honor a prepaid reservation.

The reservation (US733643330) was purchased and confirmed electronically prior the actual rental date, January 1, 2017. At pick-up, my daughter (African American) was serviced by a customer service representative (White) who confirmed the reservation and proceeded to request a credit card and identification. A visa credit card was provided--and the agent did never informed my daughter that she was attempting to secure a $350 hold on the credit card. The bottom line is that my daughter did not have the $350 available on the credit card, so they refused to honor the prepaid reservation, and they refuse to refund my dollars used to prepay the rental.

The e-mail routed to my daughter to confirm the reservation states, "Credit card in the name of the lead driver with a large enough limit to cover the excess". Thrifty terms and conditions stipulate a 15% or $350 hold. How do you discern who pays 15% and who pays $350? Thrifty could not explain====it was racial profiling. The rental car was prepaid, there was no real reason to hold $350. This is a racially motivated situation, where they pick and choose who they charge 15% versus $350. I am filing an Equal Opportunity complaint regarding this matter, because today's experience was completely race motivated. She was spoken to in an unprofessional manner and treated unfairly in the presence of other non-African American customers. The only resolution is to apologize to my daughter for insulting her integrity, and perpetuating racism, and refund the dollars spent to prepay the vehicle.

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Thrifty Rent A Car In-depth Review

Pricing and Value for Money: Thrifty Rent A Car offers competitive pricing and excellent value for money. Their rates are affordable and they often have special promotions and discounts available.

Vehicle Selection and Availability: Thrifty Rent A Car has a wide range of vehicles to choose from, including compact cars, SUVs, and luxury vehicles. They have a good selection available, ensuring that customers can find the right vehicle for their needs.

Customer Service and Support: Thrifty Rent A Car provides excellent customer service and support. Their staff is friendly, knowledgeable, and always willing to assist customers with any questions or concerns they may have.

Booking Process and Ease of Use: The booking process with Thrifty Rent A Car is quick and easy. Their website is user-friendly and allows customers to easily search for and book their desired vehicle. They also offer the option to make changes or cancel reservations online.

Rental Policies and Terms: Thrifty Rent A Car has clear and transparent rental policies and terms. They provide detailed information about their rental requirements, including age restrictions, driver's license requirements, and payment options.

Vehicle Condition and Cleanliness: Thrifty Rent A Car ensures that their vehicles are well-maintained and in good condition. They are regularly serviced and cleaned, providing customers with a comfortable and reliable rental experience.

Additional Services and Features: Thrifty Rent A Car offers a range of additional services and features to enhance the rental experience. This includes options such as GPS navigation systems, child safety seats, and roadside assistance.

Locations and Accessibility: Thrifty Rent A Car has numerous locations across various cities, making it convenient for customers to pick up and drop off their rental vehicles. Their locations are easily accessible and well-situated.

Overall Experience and Satisfaction: Overall, customers have a positive experience with Thrifty Rent A Car. They are satisfied with the quality of service, the condition of the vehicles, and the overall value for money.

Pros and Cons:

  • Pros: Competitive pricing, wide vehicle selection, excellent customer service, easy booking process, transparent rental policies, well-maintained vehicles, additional services and features, convenient locations.
  • Cons: None reported.
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