Ditto. I sent some parts to this outfit 75 days ago. I have called repeatedly and on all but two ocassions have gotten the voicemail message. Unfortunately, I haven't been able to leave messages due to the fact that the voicemail is at full capacity. (I wonder if they are messages praising his work and responsiveness, like Mr. J Koch above?)
When I finally suceeded in speaking to a person who identified himself as "Tom, " he said "Oh, yes -- now I remember your parts. They are being plated right now and will be in the mail tomorrow." Needless to say, no parts, plated or otherwise, were ever sent to me. On another ocassion several weeks later, he told me -- "Unfortunately, the plating didn't take and now your parts are in a chemical tank where they will remain for the next 30 days." Of course, he couldn't tell me what the parts were or what they looked like.
If you are thinking of sending this guy something after reading this message and those above, then you deserve what you get.