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Three Rivers Federal Credit Union / Accounts Not Balancing

Fort Wayne, IN, United States Review updated:
1.65
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I am wondering if any one else has noticed that your accounts with Three Rivers Federal Credit Union rarely balance?? I keep VERY close watch on my money, never the less, often enough when I balance my account - that I manage on my home computer and compare with Three Rivers, they almost always show me having less money than MY records show. Over the last two years, I have lost over $300.00 to this TRFCU disappearing act. Sometimes, I will balance my accounts, see that my records don't match TRFCU, adjust my account, so it matches, make no purchases over the next week, check it again, and find it is off again by sometimes as little as $3.00 or $4.00, or as much as $33.00. No matter how hard I look, I can not find where this money went. I have no record of it, nor does TRFCU. It is just gone. The people I speak to at TRFCU are often rude about this, speaking to me as if I am some sort of idiot, and just not monitoring my money close enough, when I am an ex-police officer of nearly 13 years. Detail was my JOB! Never-the-less, they have no answer for this except that it MUST be on my end, as they "use computers to manage the accounts, and the computers can't make mistakes." I try to explain to them that I too use a computer to manage my accounts - thus, it can't make a mistake either. It seems that no matter how far back I go on my computer, I can NOT find the missing money. I have come to the conclusion, and it is my opinion that somehow or another, the money is being taken out, a date is being entered that is perhaps years ago, so it is impossible to track. Whenever I write a check, or make a withdraw, I take the amount out of my Quicken account at home, usually the same day, I take out ALL bank fees, Foreign Transaction Fees, and any bounced check fees that might occur ASAP! Yet I still find that my account is off from TRFCU's records. It's never that they show MORE money, it is ALWAYS less.

Please, If ANYONE else is seeing this, even if it's just occasionally, or what you might think to be an inconsequential amount (even small amounts can add up to BIG money over time, or if there are enough members who this is happening to). I would like to know, no matter how insignificant the amount or frequency. If this is something that is bigger than just me, I think it needs to be looked into much closer. Please, send any information to: MrTransAm AT comcast.net.@comcast.net.
Va
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Me
  1st of Apr, 2009
Agree Disagree +2 Votes
I love TRFCU
He
  2nd of Mar, 2011
Agree Disagree 0 Votes
Unfortunately I must disagree with you. I have banked with Three Rivers for almost a decade along with all of my family and most of my community. Not saying that you cant add or subtract but its often the simple switch of a number on the key pad or written in a ledger. I have also never received nothing but great service from the employees whether it be via phone or in person. If it persists and nothing is being done I suggest you try another institution. If there is still money missing I believe we know where the problem lies.
Ev
  25th of Mar, 2015
Agree Disagree 0 Votes
Bad customer srevice, .thinking about cancelling my account.

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