Thorntons

On 7/6/2018 @5:45pm I was in your store at tampa road and forest lakes when being waited on your cash was rude to me (I am Caucasian your cashier was a women of color) I wittnessed how friendly she was to other people of color laughing and smiling, I however never got a hello, did you find what your looking for or even a thank you at the end of my transaction my husband went back in to get something we for got only to walk in and find your staff trash talking the "white people" regardless of the color of my skin I too expect the same type of service I see others getting. I am in the process of relocating to the oldsmar area where my parents and other family members reside as of today I can safely say that myself as well as the rest of my family and friends will no longer be useing any of your stores. Ifeel as if your costomer service is based on skin color, sadly for you I have a multi racial family and all where very upset by your staff and there action. For the record costomer service does not stop when a customer leaves the store and should never be based on skin color I will be sharing this incident with all I know. As I said my family encompasses many nationalitys and we embrace all people, racism runs both ways and your staff have made it clear that unless you are a person of color you are not worth there time or even a simple smile when you approach the counter. A simple thank you at the end of a transaction is stard for your industry your cashier only lookeded a way when I said thank you. She did not say thank you, have a nice day nothing just looked away. But the worst was walking back into your store to spend more money only to find your staff making fun of both myself and my husband. I truly am disgusted by by the way your staff handled the encounter.

Kathleen Stines