Thompson Cigars / terrible customer service
Actually, this is a response to the complaints. My problem started with what appeared to be an incompetent staff. I was at my wit's end, I asked for a manager, and got someone who didn't understand what the problem was either. The problem was simple, and I couldn't understand her inability or grasp, while insisting upon my joining the "club". It was clear that these were people with little to no grasp of english intricacies. I tried one last time to reach an AMERICA based manager. I spoke with Hoc Mai, and have been extremely satisfied ever since. He went out of his way to keep me as a customer. It's worth giving them a shot again, insisting upon American people in cust. service.
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