Thompson Cigars / terrible customer service
Actually, this is a response to the complaints. My problem started with what appeared to be an incompetent staff. I was at my wit's end, I asked for a manager, and got someone who didn't understand what the problem was either. The problem was simple, and I couldn't understand her inability or grasp, while insisting upon my joining the "club". It was clear that these were people with little to no grasp of english intricacies. I tried one last time to reach an AMERICA based manager. I spoke with Hoc Mai, and have been extremely satisfied ever since. He went out of his way to keep me as a customer. It's worth giving them a shot again, insisting upon American people in cust. service.
More Thompson Cigars Complaints & Reviews
- Thompson Cigars - I will never be a customer of thompson's again! 
- Thompson Cigars - credit card fraud!!! 
- Thompson Cigars - thompson cigars internet scam
- Thompson Cigars - deseptive web site
- Thompson Cigars - deceptive sales tactics
- Thompson Cigar - Everything
- Thompson Cigar - fraudulent membership sign up
- Thompson Cigar Company - membership cancellation not honored. fraudulent billing totaling 164.45.
- Thompson Cigar - "total values plus" scam
- Thompson Cigar - club membership charges I did not approve