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Thomasville Furniture
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3.4 48 Reviews

Thomasville Furniture Complaints Summary

29 Resolved
19 Unresolved
Our verdict: With a good resolution rate, Thomasville Furniture generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Thomasville Furniture reviews & complaints 48

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4:06 pm EST
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Thomasville Furniture furniture quality and service

If you value your time and money, DO NOT order anything from Thomasville. GO TO POTTERY BARN. THEIR MERCHANDISE IS EXCELLENT, STANDS UP WELL FOR YEARS, IS MADE IN THE USA MOST OF THE TIME AND IS LESS PRICEY THAN THOMASVILLE. My husband and I ordered $12, 000 of furniture from Thomasville, and boy, at the time, we got treated very nicely, something that quickly changed when we encountered several problems with their merchandise. We ordered a bedroom set, couch and matching chair and a dinette collection as well as coffee and side tables. Once the couch and chair arrived, we started to notice the cushioned becoming depressed and the upholstery was staining from natural body oil from hands and arms. The same thing happened to the matching chair. It doesn't end there: the dinette table was scratching easily simply by sliding a placemat across it! The matching dinette chairs (6) did not have the same color upholstery! We had to wait another 6-8 weeks for them to rectify the couch and chair situation and when they did, the sofa came with nail heads that were never originally ordered (with the manager of the store blaming us for not paying proper attention to the new work order that we signed) and the chair seat cushion was the wrong color. I was informed that they could take off the nail heads and return the couch to me.Well, sick and tired of waiting and fighting with them for proper furniture, I asked for my money back for the couch and chair and that is when the horrible attitudes began at all levels: the store manager, the general manager and the owner whose exact words were, "what do you expect me to do about it? Is it too much to ask that I review your order and call you back?!" Bottom line: Thomasville is franchised, therefore, you are out of luck and are at the mercy of its employees since there is no mother company to complain to.

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HanF51
, US
Jan 04, 2010 9:42 am EST

Never again. Over $3700 in an office suite. Received multiple guarantees from the sales staff of this store that what was represented on the floor would be delivered to my door. While some furniture pieces were made in China, others were made in North Carolina. The Chinese furniture seemed better quality. The North Carolina furniture was of poorer quality. Even the finishes from the different plants did not match. North Carolina had worm hole distress marking, and the Chinese did not. We wound up purchasing off the floor damaged pieces (better quality China furniture) in order to save something from the deal. Sales staff would not refund despite their own verbal and written guarantee. These people don't abide by their own verbal and written statements. Assuming this establishment remains open, count on us to never give any recommendation for a Thomasville purchase!

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Mel Deane
, US
Feb 07, 2009 3:33 pm EST

We purchase a Thomasville suite of furniture for our living room, just over 2 years ago. We were persuaded by the sales executive, to also purchase the "everything covered" Guardsman insurance policy at the same time.

Recently, the stitching on one of the pieces started to unravel. Thomasville will not repair, because it is over 12 months old - and the Insurance company will not cover, because it's due to poor workmanship!

So, buyers beware - the "everything covered" insurance policy does not cover poor workmanship...

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ejmootz
Burnsville, US
Oct 08, 2013 10:22 am EDT

Today was the final straw! I ordered kitchen cabinets via the Home Depot...what a disaster. The first order had cabinet pieces with different color faces. Home Depot re ordered...the next batch also had mismatched stain. The third time, Thomasville sent out a representative...he agreed the stains were mismatched, we re ordered and sent a cabinet front to ensure a stain match...we reordered five pieces, they sent four. Today my contractor arrived, for the fourth time, and the new parts are all three inches too deep. My contractor is currently ripping them to size but...the boxes weren't glued together very well and they're falling apart. What junk!

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Thomasville Furniture delivery

I ordered a living room set on 9/24 and the sales person told me it would be delivered in 4-6 weeks. The first time I visited the store I had been told 3 weeks, but I just figured the 4-6 week timeframe was allowing extra time. Well this is obviously the 6th week. I called the store Tuesday and an office manager said she would follow up the next morning at the latest. Today I followed up since there was no call back received and she was very short with me. I eventually requested to speak with her manager, the store manager. He was kinder, but still unable to provide a delivery date and said that it could be 60-90 days. I checked my paperwork and it does state 60-90 days for upholstery. Today I did what I should have done in the first place- checked online regarding customer service issues- THIS COMPANY ACTUALLY HAS AN F RATING WITH THE BETTER BUSINESS BUREAU due to delivery problems. I think that speaks for itself. (no, my set was not custom)

http://www.bbb.org/raleigh-durham/business-reviews/furniture-retailers/thomasville-furniture-industries-in-raleigh-nc-90078462

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Thomasville Furniture terrible service - poor quality

Our Thomasville saleswoman had led us to believe that our Thomasville chairs would be made like quality samples they had displayed at Fresno Store. Customer service was good before delivery, and Terrible after delivery when chairs we paid over $2, 000 for were not made the same way. After several attempts to repair, the chairs look worse than before with crooked seams and poor workmanship. The owner refuses to repair by someone other than the tailor who had tried unsuccessfully several times, and he refused to replace the chairs.
I will not ever buy and don't recommend to anyone else to purchase from the Thomasville store in Fresno, California.

Anyone looking to purchase furniture should completely avoid Thomasville furniture stores and products. Horrible customer service, poor quality and nothing but excuses. We made the mistake of buying from them and 1 year later issues still not resolved.

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Thomasville Furniture terrible customer service

Spent a good bit of money on what I hoped would be quality furniture, but after waiting 5 weeks for delivery, the items I received were not only poorly stained but completely missing stain on the legs of 3 different items.

Although the poor quality was disappointing, what was really disappointing was the response of Thomasville. When I told them I wanted to return the defective pieces, they insisted that I would have to pay a 10% restocking fee. A restocking fee on defective furniture?

Manager was very rude. This is obviously a company that doesn't care about the customer once they get your money. Very poor customer service.

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linda r
, US
Apr 07, 2011 6:19 pm EDT

Placed order for furniure in November and here it is March! No one at their entire company seems to know what happened to the piece ordered! They have our money, but we have nothing and do not know when we will get it. No one is able to find out just where the order is and when we will receive it!

Also seems item is made in CHINA, not the US! That was why we ordered from Thomasville to start with! If we knew that could have orderd on the internet and had the piece by now!

Terrible customer service.

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nkcs
Marlton, US
Oct 17, 2010 12:00 pm EDT
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The most uncomfortable and expensive sofa! Cost a fortune. Came damaged and paid for repair service but they never repaired! The underside of the cushion has no material/leather so you cannot turn over the seat!
I have spent so much money for high end furniture..and this is the lowest end that you can find. Now I am stuck with an uncomfortable set that literally hurts our backs to sit on! We are in constant pain to sit on it and now we are contemplating buying a new set so that we can use our living room!
Also went there for their design service and they screwed us over as well. If you have money to throw away for furniture do not buy this company..just throw your money in the trash you would be more comfortable!

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Thomasville Furniture prejudice

Holy cow!

If you are of any 'color' (race), please do not go near this location because those employees (females and males) are just too racist and prejudice.

These 'people' are blunt, outward and extroverted with their prejudice! They have no shame, guilt nor conscience about showing it... I'm just like 'I don't believe it'... If I had not witnessed it for myslef, I would not believe it.

They are thirsty and desperate for a sale but would rather show their prejudice before making a sale! Pitiful, pitiful, pitiful.

I went in there with a friend (african american, black woman) earlier this year, and omg, they would not speak to her, they would not acknowledge her, they rolled their eyes at her, my friend got no respect from these idiots.

But before we left, I pretended to go to the restroom but I walked back there and told them that they are a bunch of sad, hopeless idiots.

Even if you hit the lottery and can afford to shop there... Don't waste your money with them!

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Dinadra Phillipe-Hennington, IDS
Chester Springs, US
Apr 15, 2013 7:40 pm EDT
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...if you are sure that these idiots were displaying racism, try this on for size. Go in on a busy Saturday, take about three hours of time selecting about 50 grand worth of product and then, at the last minute, call them on their ignorance and leave. Maybe that will teach them. I presonally, do not buy from crackers. Thank you.

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8:02 pm EDT
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Thomasville Furniture poor customer service

I purchased the new Sodona Ridge living room tables. After several attempts for finish repairs, two tables were replaced. I then ordered a sofa. The sofa had to be re-made because the skirt was crooked. Where is their quality control. I got the re-made sofa and decided that I would like two extra pillows. The sofa came with 4 pillows and I paid the upgraded charge for fabric and trim ($50 for each of two decorative pillows). Two of the four pillows were done in the same fabric as the sofa and I paid for the upgrade trim or $25 per pillow. Keep in mind that the larger sofa came with 6 pillows and cost the exact same price as my smaller sofa with 4 pillows. I did not get any discount for only have 4 vs. 6 pillows or a smaller sofa hence less fabric, etc. When I asked about purchasing the two extra pillows with the upgraded fabric and trim ( when they re-made the sofa they also remade all the pillows so these pillows were already made), I was informed that it would be over $200. I asked why and was told that I would have to pay for the additional pillows at a stock price of $90 per pillow and upgrades. They were discounting the upgrades somewhat. I asked since the larger sofa came with 6 pillows and I paid the exact same price for a sofa with 4 pillows, why wouldn't I just be charged the upgrade fee of $50 per pillow for fabric and trim? The response, that is Thomasville's policy. The store suggested I contact customer service, and they wouldn't budge! The store manager had saved a very frustrated customer due to all the problems I had, but corporate office lost a customer due to their ridiculous rules! Pay the same price for a smaller sofa with 4 pillows as a larger sofa with 6 pillows; but if you want two extra pillows your smaller sofa will cost you more than the larger sofa with 6 pillows. What a way for a company to lose a customer who went through 7 months of patiently waiting for them to fix tables and re-make a sofa, who was still a customer due to the store manager.

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Thomasville Furniture don't buy their furniture

DO NOT BUY FROM THOMASVILLE! My mother wanted to buy a bedroom set from Thomasville so we went and picked out the Cinnamon Hill set. We were told it would take two weeks. The cost of the bed, night stand, and two dressers was $5400.00. Two months later the bedroom set arrived. I found out later after badgering the sales manager that they are no longer manufactured in America! That’s why it took so long. We charged it to my wife’s card which was because they have air miles. Good thing we did that instead of using my mothers, when the set was delivered three of the four pieces were defective, some had different finish, some were scraped and some showed some patchwork, we were very disgusted that we waited so long for this junk. I called the sales manager and told him that I wanted a refund, he said he could not give me all my money back due to the fact that hidden in a very long contract there was a provision calling for a 45% restocking fee! I explained that it was not due to me changing my mind but that it was due to inferior quality of the furniture. We argued back and forth and later I agreed to give him another shot but said I was not going to wait another 2 months for it to be shipped from china or South America or wherever they do business. He called me back the next day and said he was going to give me someone else’s shipment (that is probably what happened to mine) and that he would oversee and assured me that he would make it right and if not he would then refund my money if I was not satisfied. He also said that we could go to the warehouse in Edison, NJ to inspect it before delivery. We did and guess what, it was even worse than the first set! It had scratches, different colored finishes, scratches and all these little holes in the wood that they just stained over instead of puttying, sanding and then staining. Not for nothing but I could do a better job of finishing a piece as I have on a few occasions. We decided to dispute the charges to our credit card by calling the credit company as soon as we rejected the first shipment, you must do so within the first 60 days. We rejected the second set and walked out. I waited another day after that and planned to go back to the store and threaten the manager with a lawsuit if he did not give me a refund. But that evening my wife called me at work and told me that the credit card company credited us with a refund and that they would go after Thomasville! Thank you so much to the credit card company because I was getting so frigging mad that I was going to get a permit to picket their store! Do not let anyone you care about do business with this company, I think they will be out of business in a few years, they are ruining their company trying to cut corners and outsource to unskilled cheap labor. If there is someone that you really hate or have a serious ax to grind with, then by all means recommend Thomasville to them!

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Dinadra Phillipe-Hennington, IDS
Chester Springs, US
Apr 15, 2013 7:20 pm EDT
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...24 people sitting on a couch? No wonder the springs popped! Here is my advice: Jenny Craig; Spellcheck and stop your sniveling. This post of yours read like a bad (and verbose) novel. Quite a bore.

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Not happy on OP KS
Overland Park, US
Nov 16, 2012 1:40 pm EST

Bought a Thomasville couch last year. It lasted 9.5 months before the spring broke one night the week before Thanksgiving. My husband took the part that flew across the room back to the store. They confirmed it was a manufacturer's defect and would only rebuild our couch. We waited 4 days for them to call to schedule pick up.We had to call the store to even get them to call us. It's all about when they can do it not what works for us. They couldn't understand what we were suppose to do with a couch in our family room that one one can sit on especially during the holiday gathering with 24 people. They will get back to us...sometime I guess... NOT HAPPY and will pursue them. Will never buy from them again!

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D. Lidster
, US
Jun 10, 2011 5:06 pm EDT
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I completely agree! We have had several pieces of furniture - a dining room set, delivered over and over again! Each time the quality and finish on the product has been completely unacceptable. We have given the company plenty of time to rectify the situation yet they have not. I'm afraid at this time we are going to have to pursue legal action. This company has cut way too many corners and is now delivering Walmart quality furniture at Premium prices. Totally unacceptable!

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Thomasville Furniture thomasville after the sale

Some retailers are out of touch and provide poor customer service, especially to working families. Take Thomasville for example. I bought the Nocturne dining set and the screws on chairs come out too easily. One guest sat and broke a chair within a year and now I cannot even buy the same chair. Service repairman is the only one in Manhattan and has not even called in two weeks. Very disappointing.

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Thomasville Furniture delivery services

My wife and I ordered a dining room set for $8, 000. They told us when it would be delivered, and that we would receive a call the day before to schedule delivery. When no call came, I called the store, who told me they sub-contracted out delivery to some outfit known as Executive Delivery. Hah. I called the number, and could only get to voice mail. Once they have your money, you're pretty much on your own. We had much better experience on this issue with Ethan Allen, and I know where we'll go for our next order!

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Thomasville Furniture shoddy quality (if any)

We purchased a mattress from Thomasville almost ten years ago. We also purchased a sofa-bed at the same time. We have 6 other Thomasville pieces (What is the definition of insanity? Doing the same thing over and over again and expecting different results)

The mattress developed sags within a couple of years. We called and complained. They sent out a "technician" whose "fix" was to put two pads under the mattress. So the resulting image when the bed was made had two big humps in the bed. Just awful. The pads exacerbated my acid reflux and I now have grade 3 esophagitis.

The mattress is even worse now. It should still be covered by the 10 year non-prorated warranty. Unfortunately, I cannot find a ten year old receipt. (I did find a card that the salesperson wrote us at the time wishing us well in our new house (where the mattress and furniture were shipped.) Thomasville should have been able to look up proof of purchase through the store (now closed) or the service call. They claim they cannot.

They wrote:

"Mr. Torres,
Thank you for contacting Thomasville Furniture. We apologize for any issues associated with your mattress purchase as your complete satisfaction is our ultimate objective.
Thomasville ’s Written Limited Warranty states in the first paragraph: Thomasville warrants to you, the original purchaser, that for the stated warranty term, Thomasville will repair or replace any piece of furniture which is defective in material or workmanship. The decision to repair or replace will be at the discretion of the manufacturer. To exercise your rights under this warranty, you must submit the original sales receipt when making a claim.
I am sorry that we are unable to help you with your mattress unless we have the purchase receipt. I will keep you information on file under your case # 56701, if you should find the purchase receipt, we will see what we can do.
AJ Gallant
Consumer Service Dept"

A lovely form letter with very little compassion--although as you can see, my complete satisfaction is their ultimate objective.

Stay far away from this company. Even though we have over 7 pieces of their furniture, they showed absolutely no customer loyalty. Unbelievable! Especially since their "repair job" was such a joke.

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Thomasville Furniture poor quality and service

Never again. Over $3700 in an office suite. Received multiple guarantees from the sales staff of this store that what was represented on the floor would be delivered to my door. While some furniture pieces were made in China, others were made in North Carolina. The Chinese furniture seemed better quality. The North Carolina furniture was of poorer quality. Even the finishes from the different plants did not match. North Carolina had worm hole distress marking, and the Chinese did not. We wound up purchasing off the floor damaged pieces (better quality China furniture) in order to save something from the deal. Sales staff would not refund despite their own verbal and written guarantee. These people don't abide by their own verbal and written statements. Assuming this establishment remains open, count on us to never give any recommendation for a Thomasville purchase!

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Thomasville Furniture office desk suite

Never again. Over $3700 in an office suite. Received multiple guarantees from the sales staff of this store that what was represented on the floor would be delivered to my door. While some furniture pieces were made in China, others were made in North Carolina. The Chinese furniture seemed better quality. The North Carolina furniture was of poorer quality. Even the finishes from the different plants did not match. North Carolina had worm hole distress marking, and the Chinese did not. We wound up purchasing off the floor damaged pieces (better quality China furniture) in order to save something from the deal. Sales staff would not refund despite their own verbal and written guarantee. These people don't abide by their own verbal and written statements. Assuming this establishment remains open, count on us to never give any recommendation for a Thomasville purchase!

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Thomasville Furniture gooey substance leaking from side recess tracks in tv cabinet

We purchased an oak 3-unit cabinets, two bookcases and a center TV unit. We were told this
was "heritage-type furniture". The TV cabinet has slides that permit the doors to slide into the unit out of site while viewing. They are oozing a black, tar-like substance and it is smearing onto the front of the doors since they touch this material when recessed.

I contacted the dealer but because they are 20-years-old I am told, TOO BAD! A repairman
suggested trying to remove the tar substance with mineral oil and then putting baby powder
onto the remaining tar on the side-slide. It is absolutely terrible and makes another mess while I attempt to remove it.

A manufacturer of high-end products does itself no service when it ignores such complaints.
I know time has passed but the problem developed WITH TIME and should be backed by the
manufacturer. I certainly didn't have any way to cause this deterioration of their product.
Didn't they check when purchasing these slides to make sure they would stand the test of time?

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Thomasville Furniture bad customer service

I bought over $5.000.00 worth of furniture at your store. I will never buy anything else and will encourage family, friends ad co-workers not to shop there. I am a nurse and as many people as I see or want to know where I bought this couch or anything else I will not recommend your store. The purchase was made in December. We paid it off today and were charged an extra 100.00 because I used my credit card. WE closed the credit account as well. The name is Wade Henderson and acct# is [protected].

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Jim in Raleigh
Raleigh, US
Jul 08, 2011 5:55 pm EDT

Deciding that we needed a new dining room set, and after considering other brands, we opted for Thomasville.
It has always had a high reputation, and so didn't do my normal checking.
On receipt of our tables and chairs I was horrified to see it was all made in China!
We paid Thomasville prices and got Chinese junk. The remainder of the order, purchased over the Memorial day weekend is not complete. Two additional chairs arrived SIX WEEKS later, and the server has yet to arrive!
It shouldn't be called customer service, it should be called How to chase away customers department.
They should be ashamed.
The company president should be fired.

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j111
Washington, US
Oct 28, 2009 9:16 pm EDT

I've been working for Thomasville for afew months as a design consultant and what I have discovered there is horrible. They make employees lie about the product, which is no longer of the best quality and most of the time the product is made in China or South America, and the quality is very poor, not to mention their customer service. Our manager would not pick the phone when somebody wanted to return the product. She literary would tell the assistant "I'm not here." Shame. I'm gonna quit the job because it sucks, and I want to tell people - THOMASVILLE IS NO LONGER THE BEST QUALITY. They will not tell you the truth unless you ask, and even then they'll play a game because what matter to them is a big buck. They dont' care about the clients. All they want is to sell their crap by any means.

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Thomasville Furniture non delivered

December 2008 me and my wife purchase furniture for our bedroom. The manger of thomasville asure us that our furniture would be deliver on 12-23-08. since that was two days away after we made the purchase on the 22 of dec
we gave our old bedroom set to another family member in need of one.To make a long story short, thomasville never
call or showed up to deliver our furniture, so me and my wife ended up sleeping on the floor thru the christmas holidays. needless to say it was dec 29 before the furniture arrive and they forgot a piece. so when its all said and done we will never deal with thomasville furniture or its manger you know who you are again.

sign
not happy

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SkippyPink17
, US
May 22, 2012 6:28 am EDT

sleeping on the floor is good for your bacK!

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Thomasville Furniture poor customer servies

Overall poor customer service and long, long, long wait for delivery. After you purchase the merchandise the sales people will not help you. Our sales associate actually hung up the phone when I inquired about the whereabouts of my furniture (that was sitting in a warehouse just waiting to be delivered!). North Olmsted store uses a third party delivery company that they will not let you speak with directly. When you try to complain to their HQ you are told that they don't have anything to do with the individual stores, they just sell the furniture to them and in turn they sell it to sucker consumers like myself. Don't buy from here...go elsewhere-you will be glad you did. BTW-Value City Furniture is right next door to this Thomasville and they have everything you need and will give you a delivery date that they will stick by (and not in 85 days).

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Update by soapy
Dec 29, 2008 10:06 am EST

they stink!

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townie1952
, US
Sep 28, 2009 12:17 pm EDT

I have a thomasville bedroom. the finish attracts dust like a magnet. no product will keep this furniture dust free for even one day. some very rough spots in the wood attest to the poor workmanship. have been considering looking for additional pieces, but I think I will pass. townie1952

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Thomasville Furniture bad everything

Thomasville SUCKS! We purchased a full dining room set, sofa, and bedroom set. The furniture was delivered with the following damage:
1. Damage to crown on china cabinet
2. Scratch in dining room table
3. Ding in table leg
4. Scratches on dining room chair
5. Pull in fabric on sofa
6. Bunching of fabric on sofa
7. Damage rattan panel on lady’s chest
8. Incorrect size of table protector pad – company has called stating they were sending a template for us to measure and return measurement to company.

This was in Oct '08 it's now December and the furniture has not been repaired. All communications are initiated by myself not Thomasville. We spent $15, 000 and receive the lowest level of service I've ever received. My advice is to stay far away from THOMASVILLE!

I should have listened to the advice posted on this site!

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Thomasville Destin
Destin, US
Jul 30, 2012 8:02 am EDT
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This individual says nothing specific about his experience with the company. He just chooses to vent using profanity and threats. I think we can all agree that this type of comment provides nothing helpful in the way of feedback and should be ignored. Complaint's Board website should not allow this type of post, so I would say their site is not credible.

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Tea totally Pissed
Louisville, US
Apr 04, 2012 12:45 pm EDT

Their sales personnel should greet you at the door, tell you give them your money and bend over while stick it to you without the use of vaseline, and if they did use it they would charge you for six jars. If your company gave a ### about their customers, they would reply to this e-mail to get what this complaint is about. You can call me at [protected]. Signed Sean OConnell. PS Will contact State Attorney's Office about your business practices. The Better Business Bureau, along with all the Veterans Organizations, including Military news Letters.

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8:08 pm EST

Thomasville Furniture they don't deliver as promised

We purchased a piece of furnitrue from Thomasville August 30, 2008. As of today November 29, 2008 they still can give us a delivery date. Worse they could not even contact me to let me know the furniture was delayed. If you are considering Thomasvilled I sugguest you go to another line. Thomasville does not deliver as promised.

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L&M Reinhold
, US
May 26, 2010 2:04 pm EDT

I also purchased an entire bedroom set from Thomasville the Hills of Tuscany. My husband and I bought the furniture on February 27, 2010. The salesperson said it would take 4 to 6 weeks. It is now May 24 and I still do not have my furniture. I called the store the first week in May after being put on hold for 15 minutes I was told the bed would not be ready until June 18 and the sales person said she informed me of that when we bought it that it could take 12 to 14 weeks. I immediately got annoyed because I know the difference between 4 to 6 weeks and 12 to 14 weeks, so now she is lying to me. Then she proceeded to tell me that everything else was in. I called back on May 21 to see if they could deliver what had come in and I was given a number the delivery company. The delivery company had no record of my order so I called the store back to get the PO#. Again talking to my same sales rep I was put on hold for 20 minutes. She then proceeded to tell me that she was mistaken and all of my order was on back order. I wrote customer service and within 30 minutes I received an email that they were working on the issue. 30 minutes after the email the sales rep leaves me a voice message at home not my cell that the other pieces are in and the delivery company would call me for a delivery time. 5 days have passed still no call. Either there is no furniture or they are working on gathering it from a showroom floor. I will be calling customer service and demand a discount. If they refuse I will ask for my money back and get my furniture elsewhere.

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2:26 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Thomasville Furniture rip off

I am in sales and when I give my customers a timeframe, I MEET IT. My customers do not need to read the "fine print" because I explain it well. My sales person did not make a big deal about the fine print, and I thought Thomasville was reputable enough to not lie. My furniture is still not here after 8 weeks (promised in 3-4). The manager has not returned our calls. I have no choice but to wait because of their "RIP OFF" re stocking fee. What a bogus charge! I will never even enter another Thomasville showroom!

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5:01 pm EDT

Thomasville Furniture misrepresentation

I had identified a leather couch for purchase towards the end of July 2008 and informed the sale's agent that I would likely buy it but not until the tax free weekend in August, which would save me $120.00. The sale's agent informed me that he would provide me with a 5% discount (same amount as the sales tax) if I ordered the couch that day.
I elected to do so. Half of the ticket price was charged to my credit card and the balance was charged at the time of delivery. Upon delivery I asked if the discount had been applied. The delivery guys had no knowledge and the slip they had reflected the original price. I immediately contacted the sales agent who first tried to tell me that somehow I was not entitled to the discount and then he said he'd check with the manager. After no less than 10 telephone calls with the sales agent, in which said a variety of things including, I wasn't entitled to the discount because I received the couch sooner than I would have had I waited until the sales tax holiday, that since the tax holiday had come and gone he could not make an adjustment on the price, etc. Eventually he agreed to abide by his own agreement and provide me with the discount. After not receiving it I again called and the agent who finally disclosed he had no authority to provide me with the 5% discount.
I then spoke with the manager who tried to rehash the sales agent's arguments, but they fell on deaf ears.
After I informed the manager of exactly what happened, he agreed to credit my credit card $120. At this point I am still waiting for the credit and will continue to call each week until it is received. In the meantime, I cannot recommend purchasing items from Thomasville and they have lost me, my friends and family as customers.

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Phone number

+1 (800) 225-0265

Website

www.thomasville.com

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