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Thom Mc An Sandal / Quality of recent products

1 27 Adelaide Street, Parkeston, Harwich.Essex.CO12 4PLHarwich, England, Essex, United Kingdom

Dear Sirs
This is not so much of a complaint, more of a exchange of comments. I bought my first pair of your sandals back in 2003, from Walmart, Bull Head City.They were the best footwear I had bought for many a year, comfortable and lasted a long time. When they did break(left foot, rear connection),
I was so pleased that I bought my next pair direct from yourselves for shipping to UK.including international shipping costs. Your records will confirm this! Again I was pleased with the comfort, but they didn't last half as long.The fault was exactly the same as my 1st pair...I couldn't believe it!!! But I persevered with yourselves and ordered and bought another pair(again your records should confirm his). I'm sorry I don't have the dates for the 2nd and 3rd pairs. But now, which has made me contact yourselves, THIS pair is about to break at the same join...!! I have read some of the comments on your site, and it would appear that you have changed your manufacturer/supplier at some stage, to a somewhat poorer quality in my view. I hope this communication is read and not just dumped in the "pending tray"? and possibly some solution may be resolved?
I hope there is at least a reply, and my letter is all in good faith.
Kind regards.yours sincerely

Aug 5, 2015

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