Third Generation (3G) Mobile Network / Poor customer service!
I made a request to them to port my previous mobile number to the recently purchased contract with 'three'. After 25 days of the purchase when nothing happened. I called 'three' on 10th April to confirm. To my surprise they, asked for the PAC code required to port the number again and told me to wait for a week.
According to them the number would have been ported on 17th, so I called them again on 18th April 07, and they asked me to wait for 24 hours due to some technical problem. After 24 hours of no resolution I called them again and they told me to wait for another 48 hours, so I called them again on 21st April 07. and they told me to wait till 24th April. on 24th April they told me to wait till 25th April.
On calling them again on 25th , I wanted to talk to the manager of the customer services. he also told me the same story, that the matter has been escalated on 23rd April (I am surprised that they didn't took any action on earlier events) and I have to wait for another 48 hours and even then their is no guarantee for the resolution.
This has been really frustrating, keeping in consideration that I am unable to fully use the three network services. I am unable to receive any calls or SMS on my mobile phone. And there are no satisfactory answers from the customer care teams, located in India and specially as they are dependent on the UK technical teams for any kind of issues. For which they are unable to provide any contact details.
I am totally upset and disappointed by the service and satisfactory answers provided by 'three' and also they are not considerate enough to call back or keep customer updated. Further to this, they are not able to provide me with any solution that can provide me some comfort during the time I am immobile.