This is Mike from Thinkvacuums.com, and i'm not sure why you made these comments. We are more than willing to help you, the second hose we sent actually measuered in our warehouse to be 32 ft. I am not sure what happened there, but we will definitly help you. I do not remember getting a call after the second hose was sent, we will definitly issue a refund if the second hose was indeed 28 ft. Our hoses do state "For Nutone", but I apologize for the confusion. So if the second hose is in fact short again, please contact us and we will take care of it.