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1 Fairfax, VA, United States
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I used this company to purchase presents for my friends. ThinkGeek website looked great and very professional, they also had many interesting products to buy. I was so excited when I saw what great selections they have. But, only later I realized that returning is a huge pain. When my order arrived I decided to return it. But every time I tried to call ThinkGeek customer service I was put on hold for about 30 minutes. So I couldn't get through to customer service by phone. I decided to try the online chat. It actually worked, but I received only a link with the return number and some instructions. I actually sent everything back, but I never received my money back. I’m still waiting for that refund.

Jan 19, 2016

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