The UPS Store
reviews and complaints

I went to the UPS Store 1836 to send a package by UPS on Friday Dec.18 around 2PM. When asked the cost to ship in time for Christmas the owner said $75 without checking and delivery on Dec. 21st for a 5lb robe in a padded enveloped. It was expensive so I asked for the cheapest option a longer transit time before Christmas he then quoted me $65 plus $15 discount. I was desperate and rushed, accepted $50.18 being told that it was the cheapest option arriving the latest day possible Dec. 24th. After leaving the shop still weary of the price, I checked shipping cost online and UPS Ground is $20 for a 4 day transit arrival Dec. 24th. After many attempts to call the store to get the tracking number I was put on hold and hung up on. No tracking number was provided on the receipt or the email that was supposed to be sent. Once I drove back to the store I got a print out from Click-N-Ship misaligned cutting off the total price which I was told by USPS was $13 and some change. First learned that it was going to be shipped USPS my request made 30mins after paying for shipping was to go and pick up the package/envelope and get a refund, the owner claims it was no longer in the store and was shipped out to USPS within that 30mins. Checking on updates on USPS says only shipping information was sent package hasn't been received by USPS I went to confirm at the location on Bolsa in Westminster where the UPS owner told me it was dropped at and the postal worker checked in the back for me and did not have the envelope which was colorful and stood out not just a regular brown card box. On and off two hours later the tracking still shows only shipping information was received. Asked owner exactly how much the surcharge was and the shipping cost, denied he just replied it's going to be more expensive at the UPS store you should have use USPS store if you didn't want to be charged extra. I had no idea that USPS was sending as far as I knew and was told UPS cheapest way to deliver, on my receipt it says 'Priority Mail' with no trademark no tracking info. Asked owner why he told me delivery date the 24th not the 21st as it stated on my tracking info, owner said because you wanted it guarantee by Christmas and delivery date 21st is not a guarantee, which is misleading. Told owner to call the USPS store to stop shipment for pick up and I will have to forfeit the $13 shipping cost and get a refund from UPS Store for the $37 but owner would not allow refund and said, ''you signed the receipt for $50 are you dumb?'' and proceed with bride of $20 to leave then a threat to call the cops. UPS owner gave no option for customer to get a refund and withheld my package. Since it's a franchised and has different policy nowhere in the store does it say no refund after 30 minutes or no explanation on charges I did not authorized. Also deceitfully overcharging and up selling shipping cost not making it clear that UPS is not the provider. Not allowing explanations or questions I have for non-itemized receipt with actual and exact cost of shipping in additional to UPS surcharges. Unlike other shipping receipts it does not provide tracking number and expected delivery date and extra services 'add-on' which when I saw differ from what I was told and authorized. None of which was made available in writing or on the receipt during the purchase that was opposite what the owner had said regarding pricing and shipment transit time. Owner told me the package will be delivered on the 24th and was the cheapest (any cheaper would be after Christmas) earlier the owner had quoted a delivery date for Dec. 21 will be $75. Owner is making up numbers charging from $75 to $65 to $50.18 all for the same service, Priority Mail shipping. Owner just made up the Dec. 24th delivery date for the 12/21package so that he doesn't have to go any cheaper than $50 knowing it is a Christmas gift. Purposely hid the tracking number and did not provide it at time of payment to mislead customer from knowing they were been charged for USPS service and the real amount for shipping with the hidden UPS fee. I received a reply from UPS Store corporate stating that UPS Store has the responsibility since they sent out the USPS package that I do not have the option to request hold for pick up nor if anything happened to the package UPS store will have to deal with the claim I am not able to since UPS store is the sender. Yet the owner said he will not call and told me to call USPS if I wanted to call and to leave his store and call UPS to complain he was 'finished' with me, he knew I would get nowhere with both companies and I was refer back to the local store. The UPS Store is lying to customers about guaranteed delivery dates, up selling higher price shipping options that does not actually exist or provide no additional benefits to customers, concealing the existence of cheaper shipping services cost when requested by customers. In addition, denial for refund and service paid for. As well as violating consumers right to information, right to choice and right to be heard. The package was delivered today and finally update and shows 'December 18, 2015, 7:46 pm - Accepted at USPS Origin Sort Facility - WESTMINSTER, CA 92683' which I was told at 2:48PM when I called package left the UPS Store 1836. Plus a Signature Confirmation™ which is a paid service I did not ask for nor had authorized. Here is there yelp page with numerous similar complaints. http://www.yelp.com/biz/the-ups-store-westminster-4

Shipped a small package from USA to London after almost a month still has not arrived. Shipped a replacement by a different carrier had it there in 2 days. Told by UPS store owner I should have shipped it with the other carrier to start with. Very poor customer service ! Sad that this person owns a business

The store charges over $8.00 for a small box. DO NOT let UPS Store provide box and packing -- they rip you off big time. Use USPS which provides the box at flat rate charge inclusive for priority service.

Stay away from UPS Stores -- you will save about 25% using USPS.

I walked out of the store feeling like I had been had. And I had.

"Want to register a complaint regarding one of The UPS Store's (lack of) Customer Service. To quote their credo: "Our Customer Service Commitment- The UPS Store® is committed to providing world-class customer service to our retail customers. We are committed to providing personalized and professional solutions while supporting our core values." Unfortunately this is FAR from reality when dealing with their franchisee "Ruben Sacks" (Owner) of: The UPS Store - 43 S Powerline Rd (Atlantic & Powerline Rd.) Pompano Beach, FL [protected] office [protected] fax He "Baits & Switches" his prospective customers...quoting one price on the phone and then charging 3 times the quoted fee when the shipment arrives (i.e. quoting me (on the initial telephone conversation) a shipment fee of $5 per box & then tripling that fee to $15 per box when the shipment arrives in his store). He "baits & switches" you & quotes a "low ball" price on the phone (where he knows their is no proof gathered of what he quotes - unless one illegally records the phone conversation) just to get your business & then he overcharges you when the shipment arrives - with his thinking that he has you "over a barrel" and the customer will go ahead and pay the jacked-up price just to get their goods and avoid any hassle. He "baits & switches" you on the phone (where you can't prove what he said) rather than quoting you via e-mail (where there would be proof of what he said). BEWARE of this UPS Store and Ruben Sacks. I recommend that no one does business with him or his store...or they may get ripped off worse than me!"

Paid to have letter sent from North Conway, N.H. on Monday 11/05/12 at 08:11 AM to arrive at Ile-des-Soeurs (Verdun) Qc. Canada on 11/07/12 and they haven't recived yet, it's now 11/09/12 7:30 PM.
Store owner is Tom Davedison with two girls working for him, Kelly and Terry that from phone conversations are well trained because the know nothing eather.

I worked for this company for approximately four months. I worked diligently, never missed a day, and I was never late. One day she calls me at home and tells me that she was going to fire a co-worker the following morning and changed my hours to suit this. She did not let this employee go. The owner of this store had some personal issues that she shared and her behavior was irrational at best. She had her 5 or 6 year old daughter not sure of the exact age there daily and she was not supervised. She even got 1st and 2nd degree burns from an accident due to lack of supervision. She then takes me and my co-worker and says there have been customer complaints, and refused to give the details, reminding us we were both on probation. The day after the Christmas holiday she says to me take this paper home and I am letting you go. I read this document and all of it was not true, any of it. She called me depressed? stated that I did not like my job? The basis of my complaint is I needed a letter of dismissal faxed to my landlord, for I live in income based housing. On this document she states that I was lethargic, made errors with the mail meter which the incident she was referring to was not even me it was my co-worker that she was going to fire and still works there. She said other things as well..I have never been fired in my life and can prove that all of my previous employers have been very happy with me and still are. I am humiliated and feel that my image has been tarnished for she faxed this document to where I live. I personally and will swear on a bible that I have had customers tell me they will not come in the store when she is there, for she is rude and unfriendly. The owner is who I am talking about. she is a poor front for UPS and really hurting their image and credibility.

I went to ups store in 304 newbury st, boston, ma o2115 on 11/17/11 to post document. It was an international mail. The price for express mail was expensive. So, the guy working there suggested me to send it through priority mail by usps. I was about to go usps but he told me that I dont have to go usps. Usps gonna pick up mail at their place. So I just need to pay 27.90 dollars and I will be all set. I asked him for the confirmation number and he said I wont get it since the mail will be transferred to usps he doesnt know what the confirmation number will be. He asked me not to worry about it. So I just paid it. It was a international priority mail. Now the problem is that my parents over there hasnt got the document yet. It was supposed to be there within a week as he told me. It is an important document. Now, I told usps about the situation they said they dont know where my mail is because the ups didnt gave me any confirmation number. I went to same ups store and talked with that guy again and he said he cannot do annything either. He asked me to have patience. Wtf...? Have patience for what? My parents has interview on friday. And they havent got the document yet... I am so pissed up. What should I do? If I have known that these things gonna happen then I would have directly gone to usps. 11/30/11

UPS Store at 4004 NE 4th St # 107 Renton, WA
DO NOT USE THIS STORE EVER! They will overcharge you. I tried to send my package using ground shipping and they quoted my a price of $115.00. The person working there claims that this is the normal price and he said I could check with the US Postal service which will also charge a similar price. He was trying to convince me to pay for the service but I didn't go for it. So, I went to US Postal Service and checked the price and they only charged me $33.00, not $115.00. That's a big price difference. I will never go to this UPS store again because the person I spoke with at that store was dishonest and lied to me regarding the price. He tried to scam me.

Below is the email I sent to the owner and had no response. The email included a signed letter from his employee, stating I would recieve the full refund of $81. UPS Store 2781 charged me for a PO Box that ws never put in place and belonged the mail inside belonged to another person.

Mr Kim;

Attached you will find a written letter from Drew Durham, (your employee) stating
my refund due in the amount of $81. I received a check from you in the amount
of $41; which I have not cashed and do not accept. I opened a PO Box at your
location which was never set up by your store, I never had a PO box which you
are charging me for 1 month, and your store has caused me a great deal of
headache because not only did my mail never get transferred; the box was
assigned to another person.

So I went into the UPS store to ship a package. It was pretty crowded but the line was moving fairly quickly. There was a black girl working and an older white lady. I was the next person in line and the older white lady literally looked right past me and helped the person behind me. I had to tell her, " hello I am here!". She said, "Oh sorry I didn't see you there". I was shocked. She had to bend her neck to look around me and then she sat there and lied and said she didn't see me. I am an African American female and I don't want to say that her behavior was racially based but it felt that way. She was very nice to other customers but I felt like she would have rather had the other employee deal with me. Her rudeness disgusted me completely and I have no desire to return to the store. In addition, I am telling other people about this incident.