TheSmartCircle.com / False advertising/rude customer service reps
I am writing regarding the very rude customer service representatives that you have in your office. I have had the worst experience with your company from the beginning until now. I had one rude customer service representative after the other. My first bad encounter was with your customer service representative Stacy. This is who I spoke to when I was trying to get my money back for the certificate I was given as a gift. I then had to ask for a manager because Stacy was unable to give me the type of service that I deserve.
I called THE SMART CIRCLE's customer service line [protected] with the hopes of finding out when I would receive my refund on the gift certificate that was misrepresented and sold to someone, and then given to me as a birthday gift. I spoke with Lindsay (the manager) who let me know about how to go about getting my refund. The customer service representative Gabrielle was talking over me and not listening very well at all and then she hung up the phone on me before I was able to get an answer as to when I would be receiving a refund. After the very rude Gabrielle hung up the phone I called back and spoke with Lindsay again who was very rude and also hung up the phone one me. If a customer is calling in, it is obvious that they need help but if the help that you have is rude and abrupt, the customer will not want to do business with you as well as will spread the word about their bad experience. It is very difficult to recover from a bad reputation. I am willing to call every company as well as forward this email to the companies that you currently do business with to let them know of my poor experience.
I am also prepared to report the smart circle to the Better Business Bureau as well as get this information onto the internet so that when someone searches the smart circle they will see my complaint.
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