I too bought several packages...when I went home excited, I got on the internet to see just how much I was going to save...boy, was I shocked...Not only can you get a better deal going direct to a company...you can get even better deals booking on the pricelines, expedia and etc. I work for a fortune 500 company so I figured that they would not bring in an unreputable company as an "Employee Appreciation" program for it's well deserving employees...again, I was wrong!
There were many hidden fees, Complimentary nights can cost you well over $100.00 with undisclosed charges.
When I called to request a refund, your about to read the same thing as above...the first call, I stated I wanted a refund as stated on the packet, "100% guaranteed within 30 days, no questions asked". The CS told me it would take 6 weeks or more to process my request and then they would issue me a check...I explained to her that was unacceptable...She hung up on me. I called back and went through the process again, this time I did get confirmation numbers for each packet...after spending all of my time going through the questions for each individual packet, I was informed that it would take at less 6 weeks to process my request after I had returned all of the packets, along with a written detailed statement of why I was returning the goods. What happened to "No questions Asked" as stated on their 100% Satisfaction Guaranttee? Upon hearing this I requested to speak with a supervisor...I was put on hold for an extended amount of time, my minutes on my cellphone are ticking away and then the phone hung up on me, imagine that!
I have no choice but to go to my bank and request a "stop payment" thank god for credit cards and dispute arbitration!
I wonder what the Attorney General in Atlanta would think of this???? Hmmm, maybe it's time for an investigation!