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Thermador / Bad barbeque

1 Huntington Beach, CA, United States

I purchased a barbecue a little over a year ago. The hardware holding the ignitors has crumbled but in trying to deal with their parts center i was told instead of buying the $1.00 part that holds the ignitor i had to purchase the.

Whole ignitor system, and would have to have a serviceman come to the house and install it. I called the service center and was told they would call me back. They didn't and when i called back i was told that there was no record of my call. I was spoken to rudely and to someone with absolutely no patience. This product is expensive.

It should be better made or at least sell the parts that are so easily broken. Im disappointed in the way this company treated me and i wouldn't buy another one of their products.


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