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Therealreal.com / Fake products!

Tiburon, CA, United States
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My husband wanted to surprise me with a Prada bag. He ordered it from this site for my birthday. But the one we received was fake. On the site it shows a picture of beautiful black bag with a date code on it. But the one we got did not have date code and the texture was very strange. We contacted the customer service and they said that the bag was real and It can't be fake. They mentioned that they sell only real items. We argued a bit, and they told that we need to send them pictures as a proof. We did so. I even made a collage from two pictures. The one was the site photo and the other was taken by me. They replied fast. And the only thing they said was „We don't see any difference, so we can't give you a refund”. So please people don't spend time dealing with this horrible site! Their products are all fake!

Do
Dec 14, 2015

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