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1.4 22 Reviews

TheOneSpy Complaints Summary

0 Resolved
12 Unresolved
Our verdict: Engaging with TheOneSpy at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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TheOneSpy reviews & complaints 22

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6:48 am EDT

TheOneSpy Kid monitor

Before purchasing app, they confirmed that the all features will run on the mobile model provided by me. Also, they mentioned that they have 24x7 chat support. Purchased the plan on 25th Sept, 2021 paying $165 and on the first run found that call recording feature is not working properly. Communicated with chat support several times regarding this and received some prototype answers and did not get the problem resolved. Hence, demanded for refund (As per company policy of 14 days refund guaranteed if not satisfied). Since then, only receiving false statements. On last Friday, Milow, to whom I was chatting, assured me that the refund will be initiated on Monday (Today) and now telling that there is an holiday on today and tomorrow, and asked me to contact on Wednesday. They are just fooling the customers by false promises. As I'm from India, they know that I'm helpless and they will never refund my money. So, if you want to loose your money, invest here.!

Desired outcome: Frustration !

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V
1:43 am EST

TheOneSpy Terrible service!

I paid for this TheOneSpy app and did not work properly.
I contacted TheOneSpy customer service via email and at the beginning it really seemed they wanted to help. They asked me to describe in details what was wrong. After I explained everything they said they'll contact me back later with further details. I waited three days and nothing. I decided to contact them myself and sent another message, but they did not reply. When I contacted them via phone their rep said that they will send me a message. They never helped me out. What a terrible service!

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TheOneSpy Support
TheOneSpy Support
Sydney, AU
Nov 24, 2016 4:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Vinii8!

Thanks for your feedback, i am really thankful if you confirm me your login id or transaction number. after complete investigation i will able to find real stats about your complain.

Looking forward your kind reply!

Thanks.
Karen Joseph
CEO. TheOneSpy

S
S
Sam Martin350
Chicago, US
Nov 24, 2016 3:22 am EST

Really ! Frankly speaking dude, I am using the same application from past one year and didn't face anything like this which you've mentioned. First of all they are mostly solve the issues via my support tickets. And 2nd thing is this application is the most mature standing app in all other vendors because I've used Flexi which is most costly, Mspy which would not be invisible on targeted device and these both apps have most higher price ranges then TheOneSpy app.

TheOneSpy Customer Reviews Overview

TheOneSpy is a comprehensive monitoring solution that has received positive reviews from users. The software is designed to help parents, employers, and individuals monitor the activities of their children, employees, and partners respectively. TheOneSpy offers a range of features that allow users to track calls, messages, social media activity, GPS location, and more.

One of the standout features of TheOneSpy is its ease of use. The software is easy to install and navigate, making it accessible to users of all technical abilities. Additionally, TheOneSpy offers excellent customer support, with a team of knowledgeable representatives available to assist users with any questions or issues they may encounter.

Another positive aspect of TheOneSpy is its compatibility with a wide range of devices. The software can be installed on Android and iOS devices, as well as Windows and Mac computers. This makes it a versatile solution for monitoring a variety of devices.

TheOneSpy also offers a range of pricing plans to suit different needs and budgets. Users can choose from monthly, quarterly, and yearly plans, with discounts available for longer-term subscriptions. The software also offers a free trial period, allowing users to test the software before committing to a subscription.

Overall, TheOneSpy is a reliable and effective monitoring solution that has received positive reviews from users. Its ease of use, compatibility with a range of devices, and excellent customer support make it a popular choice for parents, employers, and individuals looking to monitor the activities of their loved ones or employees.
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Contact TheOneSpy customer service

Phone numbers

+61 290 373 846 +44 203 769 9066 More phone numbers

Website

www.theonespy.com

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