I ordered a logo. A simple project. They called me, told me it'd be ready on thursday. It wasn't. Late friday, I received 4 logo "sketches" that could have been made by a second grader. The main difference between the four logos was the color.
I requested a refund. They kept telling me that "Lucy" is not available, she's not around, she's sick, she's out of the office, blah blah blah. After repetitive e-mails, calls, I contacted my credit card company and reported a fraudulent claim to reverse the payment.
Always, use a major credit card to shop online. And don't ever use a GE Money Bank credit card.