SUBMIT A COMPLAINT / Hudson's Bay Company [HBC]mattress delivery

On November 18th, 2018, I purchased a queen size mattress and box spring from the bay located at 1400 guildford town centre in surrey, British Columbia. Order number [protected]. I was provided a paper receipt with the delivery date as November 28, 2018 between 8am-6pm. It did not arrive. I contacted the associate who sold me the mattress who referred me to a phone number.
The employee advised me that the delivery date had been changed to dec 05.
I was not contacted nor notified of this change. In fact, I had to juggle my schedule with work to make myself available.
I appreciate it is the holiday season with things being busy, however I did not find these circumstances to be professional and I'm disappointed with the service.
Please contact me should you wish to discuss. My phone number is [protected].

Nov 28, 2018

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