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1.5 51 Reviews

The Work Number Complaints Summary

6 Resolved
44 Unresolved
Our verdict: With The Work Number's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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The Work Number reviews & complaints 51

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Newest The Work Number reviews & complaints

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B
11:48 am EDT

The Work Number theworknumber.com

How awful, what a nightmare! Where shall I begin... For starters, while I understand that this service may be beneficial for those global companies whom just do not have the time to do something as simple as verify employment, I believe this company to be such a scam. For starters, it costs me $35.96 per verification. The customer service is horrible and the process long and drawn out. The first time I called they required me to register, to which I did. Somehow the company I work for was displaying for them an address in Washington. I confirmed with them that we do not have an office in Washington and are not affiliated with any other organization in Washington or elsewhere for that matter. They refused to provide service to me stating that we needed to utilize this random Washington address they have. Finally after 3 days I was able to get a rep on the phone who was able to help me. I also informed him that I would only be utilizing this service one time as the hoops we must jump through to verify employment for the purposes we do with this company is just simply not worth it. He provided me with a coupon to get my first verification for free. I was very appreciative until I noticed that, they charged me! Now getting this refund has been exhausting. I e-mail their help line, they reply to call them. I call them and can not get through, or there is no option for what I am calling in for, or the customer service reps have no idea how to help. This company is a joke and I am very surprised it is utilized at all. They take money from the companies to which they are representing and turn around and take more money from the people whom need such simple information. I will never utilize this service again.

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J
7:26 pm EST

The Work Number Trying to secure a salary key code

I am buying a house so Bank needs employment and wage info on me. My loan processor wants a Salary Key Code to verify. So I have tried numerous times, but to no avail. I keep getting hung up on by call reps or their IVR system. After about a dozen calls, I finally got a pin to work. So when I finally get to sign-in, I get internal server error 500. Called again and get transferred to IVR or said nothing they can do. I give up. Guess I will not get my dream house cause of worst company ever.

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Yasmin Elisea
, US
Aug 08, 2020 12:00 am EDT

Dealing with the same thing i been on hold for 4 hrs

S
S
skelly423
, US
Nov 20, 2017 11:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

Horrible waste of time. Last week I had to jump through a million hoops to get a copy of my W-2 and now this week my bank needs to verify my income with a salary key. Somehow between getting my W-2 and now, there is no record of me ever being employed. The employer code I was given by the person who was finally able to track down my W-2 doesn't work. I'm supposed to close on a house in three weeks and this is the last piece of information I need. I've spent hours on the phone and trying to navigate this worthless website to obtain one single piece of information so I can buy a house. This is so incredibly irritating. Not a single person can give me the information I need.

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K
12:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Work Number Unethical and customer last

This company maintains records of employment info. Often, several companies send their employment info to these companies who manage and maintained the background check process. To be able to have your future employers verify the information, one needs to create an online login account with them per the instructions set by the ex-employer. I am having difficulty setting up one for myself.

I called them several times during the first week of October 2016 explaining them clearly what the issue I am facing while signing up. I keep getting different answers every time I call them. More so, they keep redirecting me to my ex-employer to fix the issue. TheWorkNumber customer service says they don't have the ability to fix it. I am not sure why are they even sitting there to say the same line every time - "Please contact your ex-employer to fix the issue". I kept going back and forth several time and my issue has not been resolved yet. They kept asking for my SSN at least 5 times during the call and I wonder/assume they have to key in the social security number so many times? Makes no sense to me.

I am kind of afraid that my future employer will be able to verify my employment details on time. And whether my social security will get into hands of corrupt mind.

TheWorkNumber.com has contracted with several big time employers and one of them is the one I worked for in the past. They surely don't deserve to be in the business.

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1:07 pm EDT

The Work Number Employment verifications

Locked out Again!

Since Equifax has bought this service has gotten worse. I have been locked out of the system for over a month. I just got off the phone with customer service and they do not have the ability to solve the problem and they don't think I'm locked out. In order for me to speak with the technical department I was told that I can not be transferred, I have to take screen shots of each and every steps and then submit it to whoever. Sadly, we have to rely on their incorrect information to try and verify or candidates employment. 25% of the time the information they have is incorrect and we have to go back to the company to beg for a verification that we have already spent over $50.00 for. Additionally, they have cost my candidates jobs because they do not respond in a timely fashion in updating the candidates profile.

Rip Off is a complete understatement!

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8:53 am EST

The Work Number Verification of employment

This is a rip off and violation of consumer rights. This company has monopolized verification of employment services and act as a third party between the company requesting verification and the employer who has the income and employment data. Except never ever they had complete data without errors. There is always something missing or incorrect.
In that case I have to call the employer directly and employer is refusing to provide any data because now they outsource this service to The Work Number.
And at this point I get stuck and go nowhere yet The Work Number refuses to refund the fee.
They are taking over outsourcing verification for more and more employers in this country and this monopoly has to stop.
I can not really dispute the charge on my credit card because I can not afford to have my account terminated since in the course of my business I need it.

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4:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Work Number Awful customer service

I've attempted to acquire a salary key from theworknumber in order to provide my apartment complex with employment verification for over a week now. The first time I called they told me my apartment manager had to call a 1-800 number and my employment would be verified. False. I have to supply them with a salary key. After attempting to login to their system to get this key, I had to call them again because I do not have an account on file with them. After speaking to 3 different "customer service" representatives I finally got to start the verification process however the address they have on file for me is not an address I've ever lived at because I cannot seem to provide them with what they need. After checking with my employer to find out what address is on file with them I am still unable to figure out what address theworknumber has on file for me and everyone I talk to could not be less helpful. SO FRUSTRATED. Would never use this company again if I had the choice.

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3:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Work Number Employment verification

This is a total scam. I was verifying employment for one of my client and the report only comes out with 2013 and part of 2014. I told them I need 2012 and 2013. I called and talk to many of their staffs and none of them can actually help. And they are very rude too.
According to them, "if the employer do not provide with the information we do not have it."
I do not understand why employers need to outsource to those idiots to do this job, while they have their own HR and records of the employment and pay history.

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12:29 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

The Work Number Awful service

The Work Number is one of the most user unfriendly verification sites ever. I'm a social services verifier and was transferred through 7 different people over a 45 min period to change a default fax number and still was unable to accomplish this. The information I have received on several clients was outdated and inaccurate and their customer service reps are rude.

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4:33 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

The Work Number No recourse

Which is run by Equifax
I am beyond frustrated that I cannot apply for a job online with accurate dates of employment and final salary info
because I cannot access this information through this system!

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greglogan
, US
Jul 22, 2013 9:26 pm EDT

ms. marilyn m,
Theworknumber does not store the info you are looking for, you need to contact your pass employer for that info.

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J
1:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Work Number No service

They don't answer the phone and the system will just hang up on you. There is no service provided free of charge to anyone. Just for verifications this system does NOT work. I'm sure they are paid big money to provide service for these large companies and the companies probably do not realize the LACK of service they are providing to employees and general public. This all seems like a scam. I work for low income non-profit housing and to verify employment and income from the companies that use The Work Number costs money that we are not allowed to pay under HUD regulations! This company should be investigated for FRAUD!

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ritz o
Oak Lawn, US
Nov 11, 2013 5:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

After 2 hours on the phone, on the web, on the phone, I just lost my closing date because i don't remember my exact hire date
from 25 year ago! i have the month and year, but not the correct date... WOW...

This is a horrible service, and the staff is just as bad, and not to mention, a security breach...
I repeated my ss# at least 6 x to at least 6 people, just to get employ verification! WOW!

Guess what, , , still don't have my Salary Key, after 2 hours..

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M
meU78
Hope, US
Jul 16, 2012 2:06 pm EDT

Had a really awful experience with The Work Number. Had to speak to somebody to get a PIN number and this took most of my day. No one answers and then after 2-30 minutes a disconnection. I finally "enrolled" only to learn my bank refuses to have anything to do with The Work Number and I have to go through my firm's HR if I want a mortgage. A colossal waste of time and money by my employer.

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W
5:46 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The Work Number - I hate this service... Customers last

I was on the phone for an hour and a half trying to get my employment information. I threw in the towel and hung up. I went on-line and the still did not find an easy way to get my number. What's worse is that they do employment verification for a lot of huge companies!

Read full review of The Work Number and 82 comments
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Contact The Work Number customer service

Phone numbers

+1 (800) 367-5690 +1 (800) 660-3399 More phone numbers

Website

www.theworknumber.com

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