The Window Connection of Albuquerque / Horrible customer service, missing parts, don't return messages
I ordered a set of french doors from Gym, the owner of the Window Connection, on 5 March, 2009. The french doors I ordered included what are called internal perimeter grids. The doors were delivered on March 17th, 2009, but did not have any grids. I was going to refuse delivery of the doors, but the delivery person called The Window Connection, who told him they would order the grids, could install the grids after the doors were installed, and would call me by the end of the day with more information. I accepted the doors on that promise, but after three days I still hadn't heard back from them. I called and spoke to Dave, who told me they had no record of my request for the grids, and that the grids couldn't be replaced by themselves. Instead, they would have to order a whole new set of glass for both doors, with the grids installed, which Dave told me would take about 10 days. After two weeks I still hadn't heard anything from Dave, so on April 1st, 2009 I called to check the status of my order. I spoke to Mona, who told me Dave wasn't there, but she would call him and see what the order status was. Mona called back 10 minutes later and told me she couldn't find my file, and that Dave "vaguely remembered" talking to me "a couple of weeks ago", but didn't know what the status of the glass was. Dave did say he would call me back the next morning, but I haven't heard from him yet. After nearly a month I still don't have the doors I wanted, and replacing them with doors froma good company is going to be expensive, as the doors are already installed. The Window Connection is the most disorganized company I have ever dealt with. They don't return messages, have no respect fo rtheir customers, and seem to think that their problems will go away if they ignore them long enough. Needless to say I will never do business with this company again, and urge others to stay away from them. There are several other window and door suppliers in Albuquerque who actually treat their customers well.