I have to admit... I'm with the first and third posters... while I was only the "maid of honour", as a professional event planner for over 20 years... I was appalled at the service, or lack there of offered my best friend for her wedding. Phone calls were not returned promptly - promptly is more than 4 to 5 days. The same with emails. While I respect the "slow pace" of the South, customer service is NOT included in that agenda. The day of the wedding one of the wedding authority folks was to have the father of the bride there to escort her... they forgot! Thankfully I was able to motion to another friend and get him up and over. There were issues also with the cake and then the photographer - some lady. The pictures were a waste of money... completely. If the eyes aren't closed on one person the other is being hidden or... they were crooked -- SO crooked they couldn't be adjusted on my Mac!! Thank goodness there were enough people with their own digital cameras that we would piece things together for some good wedding pictures.
It was very sad that the Wedding Authority claims to be that... an authority. They present a "package" deal and then don't stand behind their product. When something goes wrong on a car... you do to the dealership who sold you the car or the manufacturer NOT Delphi or some other company that made the individual part. A package is just that... the whole deal. My packages include a pretty well known pastry shoppe, when they screwed up... I TOOK THE HEAT - granted I shared the fire with the shop after but... it was MY package with MY vendors. I will admit though... the cake was very good -- kudo's to that vendor.
I would recommend the location as it was lovely, however, if you like good customer service -- which equates to returned calls/emails within 24-48 hours, the ability to ask and have questions answered, someone who stands behind THEIR product & recommendations... don't bother. If you are looking for a really neat spot for the ceremony and want NOTHING MORE from them -- bring your own officiant, do your own decor, have your own coordinator for the day, absolutely your own photographer, then by all means, rent is as a VENUE alone.