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The Viking Yurt / Bad service

1 United States

Attached is an email I received from a restaurateur in Park City. Billing
themselves as the most romantic dinner in Utah, I decided to give it a try.
The basic idea was to get in a sleigh with 32 other diners and be pulled up
the mountain over 1000 ft. vertical up to a remote "yurt", which is
basically a tent. Once there, a gourmet dinner is served with a concert
pianist playing a baby grand piano.

On the way up the mountain, the snow cat got stuck at the steepest part of
the trip. There we sat, on a 45 degree incline in near zero degree
temperatures with no communication from the operator what was going on.
After a while a second snow cat came along and hooked up to the snow cat
that was stuck. Unfortunately, this snow cat also became stuck.

So we waited, and waited and waited. All the while our seatbelts holding us
from falling into the people on the downslope side of the sleigh. Even
though I dressed for extreme cold, without being able to move I was still
freezing. After about 45 minutes a third snow cat arrived and a winch was
connected to the stuck machines and we were pulled up to a point above the
drop.

The whole ordeal lasted about an hour, and the time spent traveling up to
the yurt about 25 minutes more. All in all I was out in the cold for an hour
and a half.

The staff offered an apology and then promptly began to serve dinner.
Notwithstanding the snowcat ordeal, I would say that the menu was less than
spectacular. The cheese course was especially lacking and the almond cake
desert with almond ice cream was plain at best.

After the meal, the staff presented the bill for beverages to those who had
ordered wine and-or drinks. Then they went on to inform these customers that
the restaurant was giving a $50.00 credit for beverages. Since I elected not
to consume alcohol I did not receive a credit.

I thought this was unfair and I wrote an email to the proprietor asking for
a credit. I do believe that this gesture would suffice for an apology for
the inconvenience. Unfortunately the proprietor took offense with my email
and has elected to behave cantankerously.

I am forwarding her email to you. The name of the restaurant is The Viking
Yurt. I would recommend that any skiiers going to Utah to know of my
experience before they choose to take a chance on The Viking Yurt.

Ma

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