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The good, the bad, and the ugly - discover what customers are saying about The Ultimate Facial

Welcome to our customer reviews and complaints page for The Ultimate Facial. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with The Ultimate Facial.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used The Ultimate Facial's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with The Ultimate Facial, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with The Ultimate Facial. Your feedback is an important part of our community and will help others make informed decisions.

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11:10 pm EST

The Ultimate Facial Fraud

I applied online for something else and it was one of those you need to try 2-3 of our sponsers Well let me tell you DON'T let them get you. This place calls you and tells you they are sending the cosmetics you have 30 days to cancel that you are getting a $25.00 gas card FREE (This did NOT happen) and a $25.00 WalMart or somewhere card...Did not get that one either. I called the telephone number 3 or 4 days and never got anyone. I sent 2 e mails with read reciept requested never got a reciept to that. Today I called because they had charged my debit card $78.+ and I was told that I could not send it back because the 10 days had passed. I am furious and will file fraud charges against them with my bank.

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2:52 pm EDT
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The Ultimate Facial no way to find someone when you need to cancel a product and then are charged

I have been trying to reach someone to cancel and return my Ultimate Facial Kit, with the 3 full jars of cream and the tool for the applicators. I actually loved your product but my mother just passed and I cannot afford any luxuary item at this time. I'vve been trying to get thru to an operator and online is even harder to contact to cancel. Sometime in the future, I'd buy it, and I've already told many friends about it. Nothing on the market(wagreeens) or company has it down like you do.I"ve tried a few vey popular brands...but since I have this death to take care of, no will...I just cannot afford your product at this time.

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ticked off 554
, US
Jun 29, 2012 6:02 pm EDT

I am currently having the same problem with this site. I ordered on the 21st today is the 29th and they are saying I didn't cancel before the 8 day period. Not to mention the product wasn't delivered until the 25th. DOnt order anything from them. They are a SCAM big time!

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T Harper
75150, US
Oct 25, 2011 11:49 pm EDT

Well America I too was screwed by the company. People what ever you do, do not fall for what ever they say. If you see them coming run as fast as you can. Dont let UltimateFacial screw you.

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12:50 pm EST
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The Ultimate Facial RIP OFF!

I used this product one time and my face was burned, badly. My skin color turned bright red and I had blister's similar to burn all over my face. After several days when my face was still red and blistered and it felt like a piece of sandpaper, I went to my Dr. and he concluded with great concern, that my faced had been burned.

I promptly pack the product up and shipped it out. A week later I noticed a charge from Ultimate Facial of $78 to my credit card. I called the customer service number and explained that I had returned the product and clearly explained what happend to my skin (which has not completely healed), they told me that they had not received the package and that I was supposed to call them before I returned the product. They made it very clear that they were not going to return my money to me. I asked to speak to a Sr. Level Manager who proceeded to tell me that there was no way I was getting my money back.

THIS IS A TOTAL RIP OFF! DO NOT EVEN THINK ABOUT ORDERING THIS PRODUCT ! IT IS DANGEROUS AND THE COMPANY HAS NOT ONE ETHICAL PERSON WORKING FOR THEM!

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loomis
tonasket, US
May 19, 2009 12:01 pm EDT

theses free trails games i say never in my day have i heard of a faurd so polite cp loomis

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5:50 am EST
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This review was chosen algorithmically as the most valued customer feedback.

This company claims I ordered their product. I did not. I immediately called the company and stopped any future shipments. They said they would only charge the 78 dollar "free" trial for the product. I never received the product. My post office sent a fax to the company claiming I did not receive the item. After numerous calls, they told me they would only...

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9:13 am EST
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The Ultimate Facial burned my face

I just want you to know that this product was a scam. I used the product just as exactly how they said, word for word. And it burned my face. It got real red and dry after i used it. It was supposed to smooth my face but in all reality it made it real rough and has left marks. I did 4 days ago and am still emberassed to leave my house. I look like I have this big red rash on my face. The sad thing about it is, they say you can cancel within 7 days, well of course I did. And they still charge your card 20 dollars. Well it wouldn't be so bad them charging your card if it didn't work. But no it totally messed up my face! I am filing a report on them and also with my bank. I sincerely urge you not to order this product, no matter what kinda deal they say they will give you. IT'S A JOKE!

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jacque
Cleveland, US
Feb 10, 2009 11:24 am EST

the company said that they offer a free trial and i was charged 1 day before the free trail was over i comtacted them and they had already charged my account 78.41 they will not refund the money or talk about the product being returned. I have only been able to use it one time because it left my face so sensitive that i did not dare to try it again. When you go to their site read everything carefully because it will zip past the ten day to contact them and the 19 dollars it will cost you to ship the product back.

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5:28 pm EST
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The Ultimate Facial Fraud Charges

I applied online for something else and it was one of those you need to try 2-3 of our sponsers Well let me tell you DON'T let them get you. This place calls you and tells you they are sending the cosmetics you have 30 days to cancel that you are getting a $25.00 gas card FREE (This did NOT happen) and a $25.00 WalMart or somewhere card...Did not get that one either. I called the telephone number 3 or 4 days and never got anyone. I sent 2 e mails with read reciept requested never got a reciept to that. Today I called because they had charged my debit card $78.+ and I was told that I could not send it back because the 10 days had passed. I am furious and will file fraud charges against them with my bank.
Lou Pope

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cubarican
Miami Beach, US
Apr 01, 2011 12:34 am EDT

That is the biggest scam going on now! Ultimate Facial is part of a big fraud.

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Ali Y
Fort mc, CA
Jan 28, 2011 9:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I recently have had the same issue. Do you know what the telephone number is to reach them? They gave me a number, that does not work. I was told I would be charged $19.95, but was charged $78.41 and I am a college student with no money now. Please help as soon as you can. ( the number they gave me was [protected] which does not work and their address on the box is non-existence)

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kausik
Bear, US
Jun 09, 2010 8:29 am EDT

I have recent run in with the copany. While completing an online survey, we came across the 14-day free-trial pack offer for $2.87. We receievd the package with no information (about how to return, trial period length, actual charge) with the package. After 3 days from the receipt of the package, I saw $78.41 on my credit card.

I called and was told that it is 8th day from the order (which is the trial period, it was not mentioned before) and 78.71 is the charge, which again was never mentioned. They said they emailed me the terms and condition when they shipped, which I never receieved. But now I get cancellation email from them, which shows that the email works, and they never sent the trems and condition email before.

I now cannot return the product and the charge is not refundable. I have called FTC and let them know this. I also called my credict card and disputed the charge. They said they are going to investigate it. I also complained with Delaware State Attorney General's customer potection cell.

I have talked to company reps repeatedly, and emailed them. They are adamant about not refunding.

They are practising unfair means to dupe customers. Particularly their claimed 8-day trial period ( I never was told about it before) from the time THE ORDRE WAS PLACED, NOT WHEN SHIPPED, or WHEN RECEIVED was disingenuous. From the emails here, it is clear they are in the business to lure unsuspecting customers into a trap.

This company should be closed down.

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6:26 pm EST
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The Ultimate Facial bogus charges

My mom recieved two packages in the mail from this company not idetified on the outside of the package to let you know whom it is from, so you have to open it . She never ordered this Ultimate Facial product and then when you call to get them to return it, they already charged my mothers credit card and would not tell me how they got my parents card number just kept telling me they ordered it when they have not . They stated if the package was open they would charge her 19.95 for the package being tampered with .. This is a scam and they should be ashamed to treat older people this way, they are taking advantage of people. I have contacted the Better Business Bureau and when I told Jenny a supervisor on the phone from The Ultimate Facial this, she hung up on me. Please beware of this company they are truely out to scam us!

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A>M>R
Methuen, US
Dec 18, 2010 4:15 pm EST

I just want to say that I wanted to test your product out online. I submitted a order for a trial free offer. Recived order and your product sux. Poor quality! Then my bank account was charged about $80.00, for the crappy quality merchandise that I received, making my account go negative. Thanx a bunch... I hope that other people do not make the same mistake that I did and do business with your company. You should probably do follow ups with your customers to make sure that they are satisfied! Beware of the Ulitmate Facial...

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Denise Madson
White Bear Lake, US
Mar 18, 2009 2:52 pm EDT

I would like to cancel my membership but I cannot find out how to do that.

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Eve
, US
Jan 05, 2009 2:14 pm EST

I did not order this item. I am 65 years old and disabled.

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maynard01
holden, US
Jun 25, 2011 3:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i paid 4.95 for a trial facial kit...it was missing 2 of the items promised. I cancelled within the time stated in terms and conditions and they charged my card 78.41. Where did they get that amount? I called and they said they cant do anything...THE HELL THEY WONT.

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MissNita
Memphis, US
Mar 10, 2011 7:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This is Miss Nita checking back in. So far, there have been no more charges on my card. I'm still keeping an eye out though.

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Twinkler
Moorestown, US
Mar 09, 2011 5:01 pm EST

Do not order from this company! They saaid if you cancel within first 30 days, you will never be charged again...only problem is they never show you cancelling and will continue to charge you but will never send you anything else. I cancelled 2 days after getting and it has been a nightmare! They refuse to refund any money and they are very rude. I had to contact my bank to get some help and am still getting charges after 3 months worth of cancelling. The product itselfis junk! DO NOT DO BUSINESS WITH THIS COMPANY...THEY ARE A COMPLETE SCAM!

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Chloesue143
Sherman, US
Jan 26, 2011 8:02 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was remiss in cancelling within the required period of days after receipt of the first order. Once I had time to sit down and cancel, I called the company on their customer service number and made cancellation. They told me that a shipment had already gone out and asked me if I wanted to keep it and they would refund $40 right then (instead of the $86.36 complete return charge). I told them that I would send the package back, unopened, RTS, and would expect the whole amount credited back to me. That was three weeks ago. Now, the same customer service phone number, which was also provided to me on the cancellation confirmation email, says "Your call cannot be completed at this time." I have emailed them requesting my refund and have not heard back. What gives with these scheisters?

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MissNita
Memphis, US
Jan 25, 2011 11:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I wish I'd saw this too. I ordered through a site offering a free ipad on 1/12 but it took until 1/25 to get it. On top of that, my so-called free stuff, they didn't send because I cancelled. Then I have to have it back by 2/2. How can I do that? I have to pay the USPS some money to send it back. I cancelled on the phone AND on the internet. I also got a 5 day extension from a rep, which is really only 4 days (2/6).But maybe they're trying.The rep said I could try it but I'm not going to even have time like one of you stated. I wrote my RMA number on all 4 sides of the box, included a copy of my internet cancellation confirmation letter and stuffed it with tissue paper like a gift. So, if they are trying to win back our trusts, I won't be a victim instead of consumer. I will keep you posted. Later

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JesseyWeise
Quincy, US
Dec 29, 2010 10:30 pm EST

I was charged $78 when I was told that if i didnt send the package back it would be $19... so i signed up for $1... was told that it would be $19 then i was charged $78. I called and cancelled twice and both times i asked for a refund and to talk to management and was told that they couldnt refun d anything.SCAM. my bank is looking into it and trying to get my money back

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Catherine TO
, US
Dec 29, 2010 2:51 pm EST

THIS IS A SCAM! NEVER GET INTO THEIR FREE TRIAL OR PROMO! THEY WILL BILL YOU MORE THAN YOU CAN IMAGINE. I WILL CONTEST THE CHARGES WITH MY CREDIT CARD COMPANY!

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