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The Tog Shop Customer Service Phone, Email, Contacts

The Tog Shop
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togshop.blair.com
togshop.blair.com

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1.3 12 Reviews

The Tog Shop Complaints Summary

1 Resolved
11 Unresolved
Our verdict: If considering services from The Tog Shop with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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The Tog Shop reviews & complaints 12

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J
2:48 pm EDT

The Tog Shop phone orders, catalog, orders and catalog changes

Customer service is zero stars out of 10...
Called 800-367-8647 on hold for 41 minutes before I hung up.
Called 800-367-8647 on hold 22 minutes before I hung up...
Called a 3rd time on hold 43 minutes before I hung up.
The same very poor service at appleseeds catelog order and customer service
Don't bother to call!
The tog shop should be avoided!
Thanks!

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S
6:22 pm EDT
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The Tog Shop unwanted catalogs

I just sent this to Customer Service although I have found it does no good. From 6/01/15 until the week of 5/10/17, I regularly received their catalogs. Each time I emailed or called asking to be removed from the mailing list, I was given the same lame excuse of pre-printed labels requiring 8-10 weeks. It took TWO years and the involvement of the BBB to get the mailings stopped.

And now it has started all over again. I contacted them on 5/21/18, 6/5/18, 6/27/18, 7/16/18, 8/8/18, 9/01/18, 09/11/18, 10/09/18, and 10/22/18 again asking them to stop sending me catalogs and to remove me from the mailing list. Most of the time I got that same old "8-10 weeks/pre-printed labels" run-around.

I have contacted the Better Business Bureau again and am waiting a reply from them concerning this ridiculous unwillingness to remove me from the mailing list. I do not want the catalogs and will never buy from a place with such poor business practices.

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Update by Shirley T Wells
Oct 22, 2018 6:23 pm EDT

I hope the BBB and this can make a difference.

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P
12:16 am EDT
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The Tog Shop service

My mother ordered 2 tshirts from this joint in June from a ltitle ad that was stuck in our Sunday newspaper. She got a letter from them in late July stating they were on backorder and the estimated ship date would be late SEPTEMBER. So, we let it ride thinking maybe, just maybe, they would get here sooner. Well, as luck would have it, one of them arrived early August. So we'd actually forgotten about the other one...until yesterday when she saw the exact same ad again. So now she just wants her money back. So, I emailed them last night and explained that when she ordered them it was in June and the season was SUMMER. It is now the END of SEPTEMBER and it is now FALL. So, she can't even wear it now. Well low and behold they emailed me back today and guess what? It had miraculously shipped already. Wouldn't order from this place again if it were free and they brought it to my front door!

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Is The Tog Shop legit?

Our verdict: Complaints Board's thorough examination reveals The Tog Shop as a legitimate entity with notable strengths. Despite a 8% resolution rate on customer complaints, which invites a closer look, The Tog Shop stands out for its commitment to quality and security. Clients considering The Tog Shop should delve into its customer service record to gauge compatibility with their expectations.

The Tog Shop earns 91% level of Trustworthiness

Perfect Trust Endorsement: The Tog Shop achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for The Tog Shop. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Togshop.blair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up The Tog Shop and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While The Tog Shop has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the togshop.blair.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to The Tog Shop. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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A
10:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Tog Shop recurring membership charges

I ordered some clothing in december of 2016, and apparently by doing so I was signed up for a "membership" that charged $14.97 to my credit card every month. I can't believe my husband didn't catch this on the discover statement, but he didn't. Ugh! What the heck?!? I believe that one order is the only thing I ever ordered from the tog shop. I would like nothing more than to be reimbursed for 18 months of this "membership"!

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A
1:33 pm EDT

The Tog Shop korea poppy blouse - multicolor

This shirt runs at least 2sizes smaller than it is! My mother-I -law who is 96 y/o loves it and so I have had to order this shirt three times to get the right size. She is a 10-12 and I have finally ordered a size 16! I have had my credit card charged three times now and paid shipping and handling charges three times now. Customer service was no help at all! I will never order from this company again. Be mindful! ACafa

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G
3:31 pm EDT

The Tog Shop ads and customer service

Website promises "20% off today's order and free shipping". Then you order something and on the checkout summary it even says "promotional code applied" but then you look at the final bill and they did not take 20% off and they charged me $12.95 shipping. Fraudulent practices!
When I emailed customer service, I got 2 different answers but both basically said too bad. I will never shop here or any of the Blairsville shops for allowing these practices.

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S
2:36 pm EDT

The Tog Shop Delivery/shipping/customer service

On 3/8/17 I placed an order for overnight delivery( charged $30.00) as of today I still do not have it 3/13/17- have called at least 6 times -every time I get apologies, they will waive the shipping ( which oddly enough each time I call is sill showing) On 3/10/17 I spoke to a male manager who told me( assured me) that it would go out on today for delivery tomorrow-I just got off the phone with another supervisor who again apologized but it will not be delivered for another day or two. When I asked for her supervisors name she would not provide it.

We will not be placing any more orders with you. We were considering these blouses for uniforms for our 8 restaurants -if a customer came to us with something they were upset with due to our error or lack of customer service we would have jumped through hoops to help them. We need to work with someone who values their customers and helps them.

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Z
11:18 am EST

The Tog Shop Rewards scam

In December my wife placed an order with this scam web site. A pop-up then offered her $15.00 off her next order by clicking. When she clicked, it asked for her e-mail address. Now they are billing her $14.95 per month for what they call VIP Plus which she never knowingly agreed to. Note that:
>Neither the main landing page nor most secondary pages even mentions VIP Plus. The one place it is mentioned, when you click on it, a solicitation for their credit card appears, nothing else.
>My wife is intelligent, a college graduate with many years experience in accounting. She says that nowhere did she see any notice that, by clicking then providing her e-mail address, she was agreeing to pay $14.95 per month for something she would never use.
>There appears to be no way to cancel this billing on the web site. You can only cancel by calling an 800 number, but that would give you no written proof you cancelled.

This is a first class SCAM and probably violates federal laws. DO NOT DEAL WITH THIS WEB SITE, PERIOD.

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R
2:39 pm EST

The Tog Shop Delivery-Customer service

I placed an order on line on 12/23/2015 and each time I contacted 'customer service' ( a total of 6 times to date) about delivery I got a different explanation and run around about this simple order. These people clearly do not care about their customers they pretend to take care of the problem then claim later that the last customer service agent made "a mistake" and that you--the customer--were under the "wrong impression'. I believe this happened about ten years ago when I made my only other order with this company. I will not use these people again no matter what.

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R
9:44 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

The Tog Shop Rewards SCAM

This company ripped off my mother since May 2012 with a worthless $14.95 per month automatic payment to her credit card. Only an elderly person would likely fall for this and not notice it. In reading other complaints the elderly are clearly the target for this predatory scam. My mother died last week and I was in the process of carefully going over her charges when I came upon this. Cancelling is easy, but trying to find out if she had even one dollar in benefit vs. the $450 she paid since they scammed her into this is something they cannot say. It appears that there was a free trial period. At the end of the trial she was automatically billed. This practice alone should be unlawful especially when dealing with older patrons.
Shame on you Tog Shop and Appleseeds and I am sure numerous other catalog/online companies.

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Marcie Batten
, US
Jan 08, 2016 2:49 pm EST

I have had a terrible time with Tog Shop employees lying to me.

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M
4:09 pm EDT
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The Tog Shop 14.95 MONTHLY CHARGE

This company has been charging my Discover card for 2 years...that I know of. I called [protected] and they said that the JAI* TOG SHOP REWARDS was offered to me to save $20 on my next order and free shipping from The TOG Shop. I have never had this offered to me and I would never have accepted this. They said I had 30 days to cancel this rewards program. Of course, it wasn't canceled because I didn't have a clue. My husband pays the bills and he is old as am I. I am angry that this was done. I want help to get back my money. I contacted Discover and they will go back and dispute every record of the $14.95. There is no guarantee I will get any money back since it started in or before 2012. Does anyone know any thing about this or how to correct this issue.

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Anniepaula
, US
Jan 14, 2019 10:47 pm EST

I ordered approx $99.00 worth clothing in late November, 2018 and paid for the order in full with my Pay Pal account. I had no other transactions with this company. I checked my Pay Pal account the first week of January, 2019 and see a charge in the amount of $14.97 (paid to Orchard Brands which is same as the company receiving the original payment of $99.00). Checking my Pay Pal account further I found I was charged $14.97 on December 1, 2018. This was set up on my Pay Pal to pay $14.97 every month. I definitely did not authorize this monthly payment.

I contacted Pay Pal for a refund and they are investigating. Tried to call Orchard Brands but every number I call is automated with no option to speak to real person. I will never purchase from this company again. However, sister companies include Blair, Norm Thompson and others who use this same money processing company so people should be AWARE. Pay Pal was not even able to find a number to call,

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G R Munro
Tampa, US
Sep 23, 2015 11:23 am EDT

Typical of many scams. I bought my mother in law some slacks and it has come through on our card immediately. I did not sign up for anything like this.

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R
6:00 pm EST
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The Tog Shop Telemarketing Scam

I placed an order with The Tog Shop on-line in December (Christmas gift). I started getting calls from a phone number in California on my cell phone, when I called back I got strange recordings. Then yesterday I happened to answer the call from this number, and it was a Telemarketer - asking to do a "survey" on my recent purchase from Appleseeds and The Tog Shop. I answered some pretty routine questions, then they said our call was going to be "recorded" which gave me a HUGE red flag. This is when the Telemarketer started asking me if I wanted to save 20% and a flat $5 shipping... I knew at that point it was not The Tog Shop, but a Telemarketer, and I told them to NOT contact me ever again on this number. I searched the internet for the phone number, and yes it is a telemarketer, that I assume The Tog Shop sold my contact information to. I've contacted Appleseeds and they've continued to lie to me about it, referring it as an "outbound calling group" - in other words a TELEMARKETER. I can't believe they gave my cell phone number out to a Telemarketer to contact me trying to sell me a SCAM discount membership - I've read on line they've done this to others and start charging their credit card every month... REALLY? It's a shame this is how they treat their customers.

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The Tog Shop
, US
Sep 01, 2018 11:19 pm EDT

I was charged $1.99 on my Chase Card
which is incorrect. I checked online & apparently this is a scam.
Please removed $1.99. Thank you.

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Marcie Batten
, US
Jan 08, 2016 2:50 pm EST

The Tog Shop is unethical.

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Contact The Tog Shop customer service

Phone number

1800 262 8888

Website

togshop.blair.com

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