The Sovereign Hotel / service
Receptionist at the Sovereign Hotel, Penang Malaysia which her name is Reen. She is being so rude when treating I and my friends. When I request the floor mat, she answering with harsh words. Even when she asked us to add extra payment for upgrading the room, her attitude makes us shock because of her face doesnt shows some respect and not being nicely. Other than that, when we asking the wifi password and tell her about the connection at hotel room is not detected, her answers is "if you got any emergency case, you can stay and using it at lobby (reception area)"