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The Source (Bell) Electronics, Canada
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The Source (Bell) Electronics, Canada
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www.thesource.ca
www.thesource.ca

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1.7 11 Reviews

The Source (Bell) Electronics, Canada Complaints Summary

2 Resolved
9 Unresolved
Our verdict: With The Source (Bell) Electronics, Canada's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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The Source (Bell) Electronics, Canada reviews & complaints 11

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Newest The Source (Bell) Electronics, Canada reviews & complaints

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2:43 pm EST
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The Source (Bell) Electronics, Canada - The source - the worst ever customer service!

Knowing just recently that Bell is the parent company of the Source and after seeing full negligence in dealing with this complaint and giving ample chances for the Source management team to interfere, which it seems doesn't care, I thought Bell management would be more keen to save their sister company and consequently their reputation, especially since I...

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The Source (Bell) Electronics, Canada - The source return policy

Purchased Apple earbud Headphones for $29.99 at a Vending Machine owned by The Source at Pearson Airport on Dec 5, 2023 at 7:03AM. I opened the headphones and realized they are not the right connection to my phone. So I couldn’t use them. I landed and went to the Source and was told they could not exchange them I would have to call Apple. I called Apple...

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The Source (Bell) Electronics, Canada - They cancelled my online order & now refuse to honour purchase price

On Black Friday, I placed and order for two items on thesource.ca. I subsequently received a confirmation email from The Source and saw that my credit card was immediately charged (my credit card shows me pending transactions). Days later, I get an email from The Source stating that my order had been cancelled. Within said email, it showed one of my two...

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11:35 pm EDT

The Source (Bell) Electronics, Canada Airpods

Highly recommend NEVER purchasing any type of listening devices from The Source. I've never dealt with such a poor exchange policy. I purchased Air Pods less than two weeks ago and since the first day they've had issues with cutting in and out. I can't have my phone more than a foot away from the pods before the music cuts in and out. I replaced my old phone thinking that was the issue, and it was not. It happens with both my personal phone (iPhone 12 Pro) and my work phone (iPhone XR). I went to the store to exchange for a new pair and the sales associate said "I explained this to you when you purchased them. Once they've been opened we do not take them back". First off, this was not explained clearly, if at all. Secondly, HOW would I know there was something wrong before they were opened? I understand that this is written in their exchange policy when reading it online, but I do not know a single person who reads a policy prior to purchasing an item. If I had understood this from the beginning I would have just bought them from Walmart, because they actually have a reasonable exchange policy on headphones and will take them back if there's even the smallest issue (like if they don't fit properly). If another big box company can take these on exchange, then The Source ALSO has the power to make their policy more customer-centric. The Sales Associate is just doing her job and following the policy, but The Source 100% needs to update this policy. I will not be shopping here for anything in the future just based on the fact in order to be confident in their customer service, I'd have to read each item's exchange policy prior to purchasing it.

Desired outcome: Exchange policy change

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4:16 pm EDT
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The Source (Bell) Electronics, Canada Complex desjardin store

On September 18th, I bought Samsung Galaxy Tab S5E at the store above.
When I tried to set up the product, I realized there was something very wrong about it and not working at all.

I brought it back to the store but the woman there told me that she couldn't refund the money to me OR exchange the product, because she was not authorized! She said only the manager of the store can do that, therefore I have to come back to the store another day. I told her that I was leaving Montreal in two days and I don't have time. Then, she told me to go to the one in Eaton Centre, because that store would do the exchange or refund. She had no intention to help me. Her name is Asma.

I brought it to the Samsung shop in Eaton Centre first. The technician there found out that the one I had was for a DEMO, therefore it was in a RETAIL MODE! Even the technician in Samsung couldn't change the mode to regular use.

I went to the Source in Eaton Centre to see what they could do for me. The guy at the counter first refused to reimburse me because I bought the product at Complex Desjardin but consulted a few other members there and finally decided to reimburse me. I needed a tablet for my trip, so I ended up buying Samsung Galaxy Tab S7FF. Fortunately, this one is working.

But I need a compensation for that incredibly stupid mistake at Complex Desjardin Store and Asma's horrible (un)service. Just before my departure, this stressed me out greatly and wasted my time. I will attach the invoice below.

Desired outcome: Compensation by money or store credit

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8:53 am EDT

The Source (Bell) Electronics, Canada Refund policy on refurbished pc

On May 1, 2017 we purchased a number of items on The Source's online store. On May 5, 2017 the items were all delivered to our local store in the Greenwood Mall store, Nova Scotia. We set up our computer as per instructions online because we didn't get a manual or an instruction booklet on the product only a piece of paper telling us how to register our Windows' product online. The box wasn't even the original product box but a Microsoft Refurbished Product box with make-shift packaging. We didn't think to keep the box because we felt pretty safe that we bought a reliable computer. Four days later our worse fears were realized when the hard drive began to fail and we were advised to contact our sales rep. We did and were told we could return the product for a full refund for an unsatisfactory product. We returned the defective PC tower to the store and were promptly told nothing could be done because we were returning the PC without original packaging and which I told them wasn't possible because we never had the original packaging with serial numbers or model numbers on it. Essentially they were treating us like we were trying to scam them out of money. They said they wouldn't even exchange the product. After a lengthy conversation and our assertion we'd make this a living hell if they didn't they relented to tell us we could exchange for another refurbished PC unit. At this time we felt pretty sure that our concerns were not met and we wanted a full refund. We didn't want to never feel happy with a product that could possible fail on us again. We were denied a full refund and were not given an grounds for the reason why. Their website and store polices say they will honour a full refund for unsatisfactory product and this was definitely unsatisfactory. The poorest customer service I have ever experienced.

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Not a source employee
, US
May 15, 2017 5:37 pm EDT

This is standard policy with most businesses. If you don't give them back everything they sold you (including the box) they will flat out deny a full refund. Now whether or not the box you received was the original box is irrelevant. You took it, they want it back. I completely agree with you that it's a stupid policy. But the company is to blame, not the associates. Associates have been fired for issuing refunds that the company does not agree with. Don't buy their products. Most of the items they sell have been used and repackaged. They don't even check to see if items returned are in working condition, if they customer says I haven't used it (even if they did and broke it) they usually don't check it. Just tape up and back on the shelf. I won't disclose whether or not I work for them, but I'm sure you get the hint.

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8:02 pm EST

The Source (Bell) Electronics, Canada Mad Catz PS28 Saitek

I purchased this item on November 30th through the Source store at Jackson Square, Hamilton. The salesman. Hugo. did not tell me the item was on back order. They took my $180 and promised delivery in 48 to 72 hours. It is now December 17th and I can still not get a delivery date. It will be at LEAST after Christmas. DO NOT order items from The Source that are not available in store. Their Live Chat people have been promising delivery next day for 3 weeks now.

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8:44 pm EST
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The Source (Bell) Electronics, Canada terrible service, broken promises, late delivery

Order confirmation # = 716582
Date of order placement = 27/12/2011
Copy of letter sent to The Source with a copy to BBB

Dec 14 2011
Just to let you know that your lack of "customer care" and falsehoods have deprived an 8 year old of his Christmas gift! I WAS PROMISED delivery to our local store within 3-5 days as the order was going to be sent to our grandson by courier as we had just learned that he was going to spend Christmas with his parents in Disneyworld so it was imperative that we receive the order no later than Friday Dec 2nd. I told them that if there was any doubt about delivery I would prefer not to order - I could drive to Sudbury and pick one up in person at a competitor! No, it would be there on time I WAS PROMISED! Well.. this is the 2nd time I have ordered from Source via the web - and both times a screwup. The last time, my order kept on being delivered to a no-longer existing Source Store address, and re-delivered to that address over and over for almost 3 weeks! The Source apparently did not realize that their store no longer existed there! I guess this time is is partly my fault as I should have known better not to trust the word of one of your employees! I now know better! I will be contacting your local store (Elliot Lake, Ont) asking them to refund my payment and send the items back. NEVER again will I deal with your online operations and, since I am a well-known web master, I will be happy to warn others of the disorganization and what I see as a tendancy to secure orders by lying about deliveries. Now I know the true meaning of ther term "Caveat Emptor" - Buyer Beware! Try to have a good day!

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7:30 pm EDT
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The Source (Bell) Electronics, Canada Online Sale and bad customer service

I had purchased a (8GB iPod Touch 2nd Generation - Refurbished unit) from The Source on-line store on the 1st of March 2011.Very happy to pick up the unit from the Cote-Vertu St-Laurent Quebec store two days later. This was a gift to my wife and after giving it to her the next day. She had told me that there is a problem with the unit. When you use the unit with the headphone the speaker inside the unit will not mute. The volume control doesn't control the sound on the headphone. I then e-mail the on-line sale office for help (issue/question 189174). The Source Support had ask me to return the unit to the store to get a full refund.
I then brought the defective unit back to the Cote-Vertu, The Source store here in Montreal, which I had explain what is not working with this (8GB iPod Touch 2nd Generation - Refurbished unit) to a salesman where I had pick this unit up a few days ago from this same store. He had checked the unit and found that the unit is defective. I then give a copy of the e-mail (issue/question 189174)to the salesman and I had ask him for a refund for this purchase.
He had ask me to wait and an other salesman came out from the back office and he told me that they will not refund me for this purchase. I ask him why and he told me that this is a refurbished unit and it is not the store's problem if the unit is defective. He ask me to call the store manger Mr. Andre at [protected] tomorrow and he will tell me what to do. I then show him a copy of the e-mail(issue/question 189174) and told him that the Head office had ask me to bring this unit back to the store to get a full refund. He told me that he is the assistance manger of the store and he don't care what the Head office says and he will not refund me at all. He say that it is my problem and I have to bring it somewhere to get it fix. I had told him that the unit was sold to me and it never work (defective unit) from day one . He say I only pay $129.00+tax for this unit and it is too bad for me. I then ask him for his name and he had refuse to give his name to me. After asking him three more times for his name, then he told me his name is Mr. Kamal and he send me on my way by telling me to have a nice day!
I had never had this type of bad service in my life from any salesman even if he is the assistance manger. When I was picking up this unit on the 3rd of March, I think it was Mr. Kamal who served me. He didn't look too friendly then and he just want to rush everything make me sign and I didn't get a chance to ask him anything and he was gone. May be he is not making any commission by serving me, but that was not right.
I then send a few complaints to the online customer service. No one reply the email and after a few days I had to called the customer service and they told me to bring it to an other store. Brought it to the Fleury East store next day and no one in the store know what to do. They told me to give them the unit and they will send it back to Online sale Head office for me. No paper work was done and I ask the salesman about my refund. I was told that the online office will refund me soon? Two weeks later still no refund, call customer service and they don't know where the unit is. I had to call them again the next day and they told me that they had found the unit at their shipping dept. and then they finally refunded me the next day. Until today no one from The Source had say that they are sorry or reply any of the complaints that I had send to them . I had spend over $1500.00 last year shopping at The Source online store. But now I will never buy anything from this store and their online store again. The Source Online and their retail stores don't care about each other or their customers. If you need help from their stores or the customer service then GOOD LUCK!

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3:14 pm EDT
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The Source (Bell) Electronics, Canada DISPICIBLE CUSTOMER SERVICE

This is an exact copy of a complaint I left on The Source Canada website: Just want to say Thank God for the iPhone recording feature...wish I had thought of it at the beginning of the trouble!

I have never in my years been treated so rudely by a sales person. I bought a camera on Monday and when I opened it realized that it had been used. On Wednesday I went to return/exchange the camera. I told the salesman that the camera had obviously been used and showed him the ripped bag, unwound cord and used handstrap. He told me that he did not have any more in stock, but would check with another store and could get one there by tomorrow. I told him this would be fine. Once he located one, he told me to take the used camera back and return tomorrow. I told him that I wanted to return the camera and would buy the new one. He told me it would be easier for him if I would do it his way, and I told him that, nonetheless, I wanted to return this camera now. AT THIS POINT, he said to me that I was wasting his time. Why didn't I say this sooner? I should have told him that so that he could have looked for another camera for me in 10 minutes (this is what he said) and deal with the other customers. I was quite taken aback, but held my ground. I told him that he had no right to say this to me. That I wanted to make the return and would now THINK about returning to buy another camera. ANYWAY this went on for OVER 10 minutes. At some point during this, I turned on the recording device on my iPhone and was able to capture over 7 minutes. At a point YOUR EMPLOYEE STARTED RAISING HIS VOICE and my husband jumped in and started raising his...asking him what is problem was...just do the return already...Because of where we live (Quebec) my husband felt that this was language motivated (i.e. French speaking salesperson/English customer)...and said to the salesman: What is your problem? Is it because we are English? I don't necessarily agree with my husband, but this is how HE felt. Your employee then threatened to call Security to have my husband removed because he yelled at the employee who yelled first (this is caught on my iPhone). In fact, he did call and the security showed up. At some point in here, your salesman threw the bill and my credit card on the counter and walked away yelling. Another salesman (the person who initially sold me the camera) came in to finish. He maintained his composure, as did I, but was equally as rude saying he agreed that I was wasting their time. I told him that I would not return home with a used product and wanted my credit. I also wanted my original receipt, which I was refused - they gave me a copy - I keep a copy of ALL my credit card transactions - all purchases/whether returned or not. I will NEVER buy another thing again at The Source. The ONLY just thing to do is FIRE this employee. I can honestly say that never in my 40+ yrs have I been treated like this. Never have I felt so strongly about an employee. Even with bad service, and although I believe that if you don't like your job, get a new one, have I ever felt that an employee should lose their job...until now. THIS WENT BEYOND acceptable. Why did the employee chose to tell me I was wasting his time? Could he not have said: Please bring the camera back tomorrow when I can do an exchange - it will be simpler...and then, when I reply, No. I'd like a refund, respond to me with, Sure. No problem? I will now give my business to other stores - stores that know how to hire staff and staff that knows how to treat customers. I just can't believe I have wasted this much time on this; that I actually believe so strongly in this to write all this; and I can not believe that your employee ruined an absolutely perfect day...the 3rd of my husband's vacation. If I could return the other items I've bought at your store - I would...as I whole-heartedly believe that my money is better spent elsewhere. **So the question now will be if a manager/a provincial manager/head office will actually care that a customer has been treated this way -> yelled at and had security called on them. I will save my voice recording...just in case you are!

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The Source is horrible
, US
Nov 23, 2017 7:36 pm EST
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I dread going to The Source because the customer service is horrible. But a 50% sale came up on an item that I would otherwise be waiting for shipped from NCIX or Newegg, and so had a miserable visit. The Source's employees all graduate from Superiority college with their noses 10 feet in the air. They command you like a pet animal from the time you set eyes on a product. These are obviously delusional people working for minimum wage with no special skills whatsoever. The comments above show that this is business as usual. However, here's some relief. The Source is going to dry up just like Sears, which was the last king of pretentious superiority. Businesses can no longer survive using bad customer service models - no return customers means no business.

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Paul K Kho
, US
Apr 30, 2017 10:30 am EDT

The Source is the source for bad customer service. Their candidate selection process is extremely biased. Their admin are scared to meet anyone. Instead they made extremely poor assumptions about you. This company is not worthy of my skills or experience.

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sgng
, CA
Jul 29, 2016 2:17 am EDT

I had 2 similar experiences, one in West Vancouver & one at Oakridge mall (Cambie & 41st Vancouver)
at WV the sales guy was too cool to be polite, when he learned I had 4 cell phone business accounts he became friendlier but too cool still. I said I was to think it over but he warned me it had to be asap or I would loose the deal if I was to transfer my accounts to Bell, he texted me once (no sales harassment here) but when I came back to exchange some headphone he was now brushing me away and wouldn't even glance at me, someone else came and look after me in a very polite way, opposite all the way
at Oakridge mall though, I went into the store to buy an earphone set and I brought my old one to show them cause I know is not available everywhere. 'do you a set with this type of connection' I said pointing at the plug 'yes all of them' he replied 'all'? and I showed him the connector again 'yes'. So I bought it, open it and oh surprise the connector had a 90degree bent that wouldn't allow it go in all the way into my phone's input, I said to the guy 'its not the same connector, see' 'oh you just showed me the tip', 'I asked you two times' and he flip man oh he did became very defensive, I said to him just give me the one I want and that's it, 'I cant take it back', 'what?, its new' 'yes but I cant', the manager came in and told me I was looking for the wrong part, nut at this point I was so infuriated buy how two stupid booger suckers where telling me I was wrong when I've been buying this earplugs at least every 4 months for the last 3 years. at insistence of my wife I let them be right but those $30 dlls are the last they will see from me. Radio Shack, the source, Mr Mickey... they can change their name as many times they want, bad product and ### service still the same

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The Source Sales Pitch
, CA
Jan 13, 2016 7:31 pm EST
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I'm in the process of filing a complain against "The Source" Canada, got nice words by salesman and in the paper it is different (eg. bundle this bundle that + free ipad + giftcard etc) I have recordings of our next encounter and recorded the details that was he promised in his sale pitch. Since the manager of the store is not listening to my concern I will now proceed to suing them. I phoned the corporate office already about this on "01/11/2015" leaved my information at the customer care and hasnt received any callback. Seems they are up to something . I need others with the same bad experience to come join me to have a stronger case against them. Your case must accompany with recent receipts or document s of proof [protected]. Recording Conversation LAW: http://www.legaltree.ca/node/908 . http://www.canlii.org/en/bc/bcca/doc/1988/1988canlii3273/1988canlii3273.html . Its NOT ILLEGAL to record conversation as long you are the party involve who is recording the conversation please email me at reportthesouce@outlook.com

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XTAATX
Toronto, CA
Aug 16, 2015 12:30 am EDT
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Everyone (THE SOURCES' DEFENDERS) are so upset - None of these comments would be made if each person did not have to GO BACK TO THE DA__ place to return yet ANOTHER defective (or used (unknown to the buyer)) item.

PUT BLAME WHERE IT BELONGS AND STOP REPLYING and personally insulting people who's only crime was to pay (as their side of the sales contract demands) for a damaged or 2nd-hand or otherwise unacceptable unusable product. (NOT what one expects to receive)
And furthermore have to waste MORE TIME AN ENERGY when the fault lies with the shop.

It has happened FAR TOO MANY times for me - I boycott the place and get things (from the many other online retailers) that either work (or if once in a while there's a problem) have TRULY hassle-free returns where I don't have go on a wild goose chase to try and get a replacement which is usually in worse shape. (From the Source)

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Canada Eh!
, US
May 20, 2015 9:25 pm EDT

Isn't it sad that a company that markets itself as a Canadian company can have two people shouting at each other over the internet. I had a similar experience this evening. Chris the sales clerk wasn't the most personable God help him! He was very put out about having to take back a Brother printer 450 that didn't work. He stated and I quote " the newest models don't always work as they should." I was unclear how that justified the fact that it wouldn't print...maybe it would be better suited to being a dust collector or a table ornament cos' I'm not really sure what one is suppose to do with the" newest model printer that doesn't work as it should."
Chris was disappointed that I hadn't contacted Brother customer service. Obviously I had failed another level of the Source employee check list...bringing back the bloody thing in the first place was a big no no! He was so disappointed in my customer abilities that it took him 35 minutes to complete the return. Luckily for him there wasn't another sinner soul in the place other than his trusty assistant who was very pleasant.
Another little issue I had was that I was charged full price for the four ink cartridges I had used. As an incompetent customer I hadn't figured out how to find out whither the printer would work or not without using the ink cartridges. I mentioned to Chris at this point that Mike the gentleman that sold me the printer in the first place stated that the ink cartridges were only demos and would only last a short time. Chris had never heard of such a thing! I said that Staples sales assistants had also said the same thing to my son when he bought a new printer. Chris stated quoting once again " sales assistants say that to get you to buy more ink cartridges." ...See you thought that it was only used car salesmen that tell lies. No we can add electronic salespeople to that list.
In the end Chris managed to refund $97.18 out of a total of $161.58 of my bill. Highway robbery is alive and well in 2015 unfortunately in the form of a Canadian company that up until now I did try and support. Roll on the invasion of international companies vying for my business, I'm done trying to support the Canadian companies that think returning something that doesn't work as it should after 8 days is unacceptable.

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BADBOWTIE167
Toronto, CA
Oct 24, 2014 7:09 am EDT
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Im sorry but after reading your rant about the source I wanted to point out in your own words "He told me that he did not have any more in stock, but would check with another store and could get one there by tomorrow. I told him this would be fine". Once he located one, he told me to take the used camera back and return tomorrow. SO WHAT WAS THE PROBLEM WITH RETURNING THE NEXT DAY TO DO THE EXCHANGE? YOU ALREADY SAID" THAT WAS FINE" I would also like to point out ...Could he not have said: Please bring the camera back tomorrow when I can do an exchange - HE DID TELL U TO BRING IT BACK THE NEXT DAY TO DO THE EXCHANGE! HOW HARD WAS THIS FOR YOU TO COMPREHEND? he did not have another camera and asked you to come back the next day. most items that are on sale are exchange only if there is a problem with it. FURTHER MORE... IT IS ILLEGAL IN CANADA TO RECORD SOMEONE WITHOUT THEIR KNOWLEDGE. IF I WAS THIS EMPLOYEE AND LOST MY JOB BECAUSE OF YOU AND FOUND OUT YOU RECORDED ME WITHOUT MY CONSENT I WOULD SUE YOUR BUTT OFF FOR ILLEGALLY RECORDING ME . YOU WERE TOLD IN THE BEGINNING TO RETURN THE NEXT DAY AND THEY WOULD EXCHANGE THE CAMERA. YOU DID NOT LISTEN TO THE SALES PERSON AND AFTER 10 MIN OF TRYING TO EXPLAIN IT TO YOU ...STILL DIDNT GET IT! RETURN TOMMORROW AND GET YOUR EXCHANGED CAMERA! PRETTY SIMPLE. YOUR SLANDERING A COMPANY AND EMPLOYEE BECAUSE OF YOUR OWN IGNORANCE AND INABILITY TO LISTEN. IF YOU JUST WANTED YOUR MONEY BACK THEN YOU SHOULD HAVE JUST TOLD HIM THAT WHEN U SHOWED UP AT THE STORE, YES YOU WERE WASTING THEIR TIME BECAUSE THEY CAN ONLY EXCHANGE THE CAMERA NOT REFUND YOUR MONEY. THE SOURCE SHOULD SUE YOU FOR DEFIMATION OF CHARACTER! GOOD THING I DONT OWN THIS STORE I WOULD PLASTER YOUR PICTURES ALL OVER THE FRONT OF THE STORE AS AN UN RULY CUSTOMER AND YOU WOULD NOT BE ALLOWED IN MY STORE.

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Sam Dal
Barrhead, CA
Apr 09, 2014 6:05 pm EDT

I had to deal with Wayne Creary from Barrhead Alberta. the store manager. a disrespectful mean person. I am never going back

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christy3
Ottawa, CA
Jul 19, 2013 5:25 pm EDT
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I had migraines and just wanted to pay for the telephone cord and get out. Both sales associate were busy helping customers, and none of them were available at the cashier. I told him that I've never been to a store were there was no one at the cashier and this sales associate named "Jason" answered: "well, we are not any store, we are the Source." If I wasn't that sick and if I didn't need that cord that bad, I would've just left. One this is for sure, I will never go back there and I will not recommend this store to anyone. The sales associates are rude, just awful ! I wonder if the head office knows that this is the kind of person they hire. This happened in the Source at Billings Bridge in Ottawa.

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phoebe123
Kingston, CA
Mar 15, 2011 7:44 am EDT
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Even my 15 yr old will not allow me to buy his/my electronics or even an alarm clock from The Source anymore...over the last few years we have had to return almost everything we bought there due to malfunctions...is it possible that their items are "refurbished"? Really, remote controlled cars, a clock radio, wiring, and a printer, in one year, which didn't work properly made me take my business elsewhere.Also in a tiny store, having 2 salesmen following you around the few aisles there makes shopping very uncomfortable.

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7:46 pm EDT

The Source (Bell) Electronics, Canada Payments, customer service

Hi, I would like to bring to your attention that recently I had endured a very horrible experience with the Source Circuit City and their customer service. Firstly I had made a payment on my account on Sept 11 2008 of 20 dollars and the due date on the account was Sept 13th 2008. No problem right? Wrong the Source never registered my payment at all and sent me my bill on Oct 1st without indicating my 20 dollar payment was made on Seot 11th 2008 and added interest on top of that. This was very disturbing to say the least. I made the payment with CIBC and had my proof of payment stamped and still in my possession for my records. I immediately called the Source customer service and spoke with Miriam at approx 13:15 on Oct 1st and hit a brick wall. She was no help and nobody could provide me a reason on why my payment was never received. I then went to the CIBC branch where I had initially made my payment and waited 30 minutes in a line up and finally spoke with the branch manager. I had spoken with the same lady in person whom processed my payment on Sept 11th 2008. Her name is Kalie Fong atCIBC 5705 Victoria Drive Vancouver BC V5P 3W5 [protected] ext 242. Kalie said she would take care of it. She was also very confused like myself and could not explain why my payment did not go through and would investigate. I had given Kalie my proof of purchase documents and personal information and she said it would take 48 hours. After returning home I decided to call the Source once again and had spoken with the supervisor Myra and explained my current situation once again. I had made the call at approx 14:15. Myra eventually hung up on me for no reason after I had tried to get some answers to this current dilemma. I thought that hanging up on a customer was wrong? In fact I know it is wrong and will make a formal complaint. I am also happily aware that the conversation was recorded which is proof yet once again I have a reason to complain. I had checked the customer service with Source the next day OCT 2nd 2008 and my payment of 20 dollars that I had made on Sept 11th was processed! Why now, and why so late? Why did I receive poor customer service from the Source? Why was the payment delayed? My valuable time was wasted, and this is not the way to treat valuable customers. The next business day I received a call from CIBC from Kalie and was told that the error originated from the Source Circuit City. Why did this happen? What if I had not noticed this error? Perhaps there are other customers like myself whom had the same thing happen? This is not acceptable! I would like someone from your company to contact me on this matter. This email will be archived for my records and by all means please investigate this matter. I am a valuable customer and need some answers on many issues and one of them regarding the un professional approach the Source Circuit City had given me, and the mistreatment of my account and myself. This was a huge inconvenience for me and a big headache! Sincerely, John

Read full review of The Source (Bell) Electronics, Canada and 3 comments
Update by John Sawchuck
Oct 02, 2008 7:45 pm EDT

Hi, I would like to bring to your attention that recently I had endured a very horrible experience with the Source Circuit City and their customer service. Firstly I had made a payment on my account on Sept 11 2008 of 20 dollars and the due date on the account was Sept 13th 2008. No problem right? Wrong the Source never registered my payment at all and sent me my bill on Oct 1st without indicating my 20 dollar payment was made on Seot 11th 2008 and added interest on top of that. This was very disturbing to say the least. I made the payment with CIBC and had my proof of payment stamped and still in my possession for my records. I immediately called the Source customer service and spoke with Miriam at approx 13:15 on Oct 1st and hit a brick wall. She was no help and nobody could provide me a reason on why my payment was never received. I then went to the CIBC branch where I had initially made my payment and waited 30 minutes in a line up and finally spoke with the branch manager. I had spoken with the same lady in person whom processed my payment on Sept 11th 2008. Her name is Kalie Fong atCIBC 5705 Victoria Drive Vancouver BC V5P 3W5 [protected] ext 242. Kalie said she would take care of it. She was also very confused like myself and could not explain why my payment did not go through and would investigate. I had given Kalie my proof of purchase documents and personal information and she said it would take 48 hours. After returning home I decided to call the Source once again and had spoken with the supervisor Myra and explained my current situation once again. I had made the call at approx 14:15. Myra eventually hung up on me for no reason after I had tried to get some answers to this current dilemma. I thought that hanging up on a customer was wrong? In fact I know it is wrong and will make a formal complaint. I am also happily aware that the conversation was recorded which is proof yet once again I have a reason to complain. I had checked the customer service with Source the next day OCT 2nd 2008 and my payment of 20 dollars that I had made on Sept 11th was processed! Why now, and why so late? Why did I receive poor customer service from the Source? Why was the payment delayed? My valuable time was wasted, and this is not the way to treat valuable customers. The next business day I received a call from CIBC from Kalie and was told that the error originated from the Source Circuit City. Why did this happen? What if I had not noticed this error? Perhaps there are other customers like myself whom had the same thing happen? This is not acceptable! I would like someone from your company to contact me on this matter. This email will be archived for my records and by all means please investigate this matter. I am a valuable customer and need some answers on many issues and one of them regarding the un professional approach the Source Circuit City had given me, and the mistreatment of my account and myself. This was a huge inconvenience for me and a big headache! Sincerely, John Sawchuck604-877-1748

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Ronda Gouchie
, US
May 09, 2017 9:03 pm EDT

I have also had a horrible experience with the lack of customer service and customer satisfaction with The Source. I ordered a PC online and in 3 days, I had a failing hard drive and yes it was refurbished but 3 days..at least it could have lasted the three months it was warranted for. We wanted to return it for a full refund and were told we could but when we arrived at the store we were told "sorry you don't have the original packaging so we cannot even exchange it for a working one. We insisted and got them to send us another refurbished of the same brand, but we don't want another possible dud. We're forced to keep it because they don't stand behind their products. Why do we want a PC with a obviously a record of poor refurbishment? Shame on you, The Source your no getting my business and I hope more people learn of your poor customer service reputation and never but from you.

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techrtr
Kelowna, CA
Dec 28, 2011 6:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased an Acer netbook for a Christmas present at The Source in MIssion Park Mall in Kelowna BC on Dec 17, 2011. The netbook was not in the box but was in a display case and was the last one in the store. The salesman put it back into the box without turning it on to test it. When my daughter turned the netbook on on Christmas morning, we discovered that the screen was broken. When we tried to return the netbook to The Source, the manager refused to give us an exchange or refund and implied that we broke it. He told us that he would talk to his manager. He called us later at home and said that his manager told him not to give us an exchange or refund. When I asked for the manager's name and contact information, the store manager refused to give it to me. He said that they would have to send the netbook to their repair depot and if they determined that the damage was "user caused, " we wouldn't get anything in return for the netbook and would be out the $250 we paid for the netbook.

I contacted another Source store and asked them what their policy was. The manager told me that when they sell something that is in a display case, they always turn it on to show the customer that it works properly. Later that day, I made a purchase at Future Shop and asked the salesman what would happen if I opened the box when I got home and the item was damaged. He said "things happen in manufacturing, shipping, or storage. If it's damaged in any way, bring it back and we'll replace it or give you a refund."

I've opened a claim with The Source but haven't heard back from them. BUYER BEWARE - DO NOT PURCHASE ANYTHING FROM THE SOURCE! I will never shop there again and from now on will only deal with Future Shop or Best Buy. The Source is not worth the hassle and it's not like they have amazing pricing. This is the first time that I have ever purchased a defective product anywhere and the onus was placed on me to prove that I didn't break it.

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Sue Folk
McKellar, CA
Mar 11, 2014 2:37 pm EDT

I also have had a huge problem with the Source, ParrySound. March 2012 I bought an Acer computer and purchased an extended warranty for 3 yrs. The first year I started having problems and it was sent to Mississauga and it was gone for a month. They said they put a new hard drive in. It was still going to blue screen and crashing and freezing after I got it back. They sent it away again and said they had wiped it clean, back to factory. I am not very computer savvy but my pictures appeared back on. I thought it was wiped clean? I got it back after another month and it went to blue screen and crashed within 5 min. They took it back again for 5 wks and when it came back this time the disc driver was not working.My husband complained and they offered to replace the computer. I not only wasted 3mo. of internet service but their telling me I have lost the last year of my warranty and the new computer has no paperwork and no warranty.Plus I had to give them my other computer. I left there in tears. What kind of way is this to treat a customer? The Source has my contact infomation and I would appreciate a follow up on this.Regards, Sue Folk

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The Source (Bell) Electronics, Canada contacts

Phone numbers

+1 (866) 515-5855 +1 (866) 454-4426 More phone numbers

Website

www.thesource.ca

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