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The Soap Guy / Tall Cotton Marketing
The Soap Guy / Tall Cotton Marketing Customer Service Phone, Email, Contacts

The Soap Guy / Tall Cotton Marketing
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thesoapguy.com
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2.3 3 Reviews

The Soap Guy / Tall Cotton Marketing Complaints Summary

1 Resolved
2 Unresolved
Our verdict: Engaging with The Soap Guy / Tall Cotton Marketing, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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The Soap Guy / Tall Cotton Marketing reviews & complaints 3

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Newest The Soap Guy / Tall Cotton Marketing reviews & complaints

ComplaintsBoard
M
1:03 pm EDT

The Soap Guy / Tall Cotton Marketing I want a refund the sight is not real and I just ordered 6 loaves of soap

There is no tracking number
No one picks up the phone
No one answers my emails back
An google needs to shut down the soap guys ads
Its fraud
An it took my payment through paypal
An I didnt pay with a pay pal card
I paid with master card
So please get me my 105. Dollars back
I have been scammed
Thank you
Its not right to scam people
We work hard for our money
An in this time
Its messed up people are not even half decent anymore
It would be nice to get my money back
Thanks again

Desired outcome: Refunded money

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KSull1923
, US
Sep 20, 2021 12:32 pm EDT

All payments are processed using PayPal, the website says that when you check out. I received my tracking number within 6-7 hours. I bought my soap on Friday and it is being delivered tomorrow (Tuesday).

K
K
KSull1923
, US
Sep 20, 2021 12:32 pm EDT

All payments are processed using PayPal, the website says that when you check out. I received my tracking number within 6-7 hours. I bought my soap on Friday and it is being delivered tomorrow (Tuesday).

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10:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Soap Guy / Tall Cotton Marketing Caters to new customers and treat existing customers with disrespect

4/29/2016

Jeff Dorian, the Soap Guy in Indiana was rude, disrespectful and unapologetic to me yesterday. I have been ordering bath bombs on his eBay store because his website is difficult to navigate and order from. I sent them a message, getting approval from them directly, to order 200 bath bombs in specific scents. They said YES, I proceeded with the order and then received in the mail, 7 days later, the wrong order. When I politely called to ask him if I should hold on to the ones that I did need, he said he would not fix my order and... " I could care less about eBay, I only sell there to acquire new customers and promote my products. Send them back and if you want to order again you can use the website from now on." Well, after picking my jaw up off the floor, I realized that existing customers are stuck. Now, the business that I have promoted and grown into a product label is screwed because I can't order from this guy again. He was short, disrespectful, and made no apologies for wasting a week of my precious time. I told him on the phone that I was sorry for wasting his time as a customer and he ran with it like it was my fault. Do not do business with this man. Check out Alibaba's bath bomb products because I'm not positive but all of his products look EXACTLY like the ones you can order from mainland China for $.60 each! What a bully!

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Leigh N Daren Payne
, US
Jul 13, 2023 4:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

you should check out Value Max Products- they do private label and have really good quality

ComplaintsBoard
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10:44 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

The Soap Guy / Tall Cotton Marketing - Did not receive soap that I paid for

I ordered and paid for bath salts and soap in bulk in mid December 2008 for holiday gifts from The Soap Guy. The bath salts came -- nothing special -- no paper work - no information about the rest of my order. In January, I sent an email to the soap guy email and I received a short reply: "It was shipped Monday. Joe" I sent another e-mail the end of January...

Read full review of The Soap Guy / Tall Cotton Marketing and 8 comments
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Contact The Soap Guy / Tall Cotton Marketing customer service

Phone number

+1 (312) 320-5862

Website

thesoapguy.com

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