SUBMIT A COMPLAINT

The Ritz-Carlton / no response from we care of marriott/ritz carlton hotel chain

We have booked a stay and golf package in Half Moon Bay, reservation number [protected], Bernhard Steiner, and have requested golf tee times to be arranged via the wecare link.

I sent the request on May 21st, 2018 and was told a case number [protected] had been created. But have not heard back. On May 30th I followed up - still no reply.

I do not believe this appropriate guest service. Will certainly make corresponding comment on TripAdvisor.

Please see below correspondence:

On 30 May 2018, at 10:50 PM, bernhardsteineruk wrote:

I have not heard back.

I hope you are looking into this relatively trivial request.

Thanks
Bernhard

On 21 May 2018, at 8:38 PM, Wecare Ritzcarlton wrote:

Thank you for contacting Marriott!
We have received your email. For your records, the following case number has been created: [protected].
We are experiencing higher than normal email inquiries.
One of our team members will review your inquiry and respond to you as soon as possible with a personal reply.
Thank you for choosing Marriott!

Be
Jun 03, 2018

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