SUBMIT A COMPLAINT

The Registry Collectionexchange week

I have been a member of this exchange program fo years.
I have exchanged a week at my fractional ownership at Montecristo Estates in Cabo San Lucas recently and a few days after the exchange, a week in Swiss Alps at the end of August, I received an Email that in order to use my confirmed week I needed to renew my membership for$350!
Unfortunately, once I received confirmation we purchased non refundable air tickets and hotels in Geneva. If they had given advance notice we would not have committed to these charges and may have chosen a different vacation! As a result I cancelled the entire vacation losing my airfare. I decided to quit and join Third Home who seems much better equipped to allow important exchange information such as charges to be available at the time of booking without extortion of extra payments!
Beware of this company as there are many other more transparent options.
Marc C

Ma
Nov 28, 2018

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