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The Planet/Site Hosting / Site is Down - They Provide No Help

1 United States

"WTF!! My site is down on the Planet. I called the Planet, gave them my password and name and they tell me they can't help me. The Planet is saying someone owns the rights to my account. What the hell is going on?????? I have the proof I paid for it. I have all this ticket history with them too. They said the zone file was deleted in our hosting environment and is now apparently owned by another account within the Planet. WTF????? They won't tell me anything about this new account name!!! I feel like I am in the twilight zone. How can it be under someone else's name. What the hell is going on. Here is what we just mailed to their legal department.

Hello,


My name is Carl

I am the designer and administrative contact for the domain name
mysite.COM.

Our site went down last night [protected]). We have learned that the zone file
in your hosting environment has recently been deleted. When we attempted to
rebuild the zone file via tech support, they informed us we are not the
account holders for hosting mysite.COM. This is simply not correct.

We have been hosting with your company and had a functional website since
late August of 2008, but something has drastically changed on ThePlanet's
end. We suspect this is due to an error on ThePlanet's end. We have verified
this with MediaTemple.com

Please respond to this matter as soon as possible, as our this site being
down is costing us business.

If we do not receive a timely enough reply, we will be forced to host with
another company, unfortunately.


Best regards,
Carl
Adminstrative and technical contact,
mysite.COM

_________
This is insane. Can someone offer any comments?"

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