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The Place Furniture / BAD STORE

1 United States Review updated:

this store is the absolute worst...
i ordered a living room set..
the sales person wrote the recepit and told me that it woud be delivered in 2-4 weeks..
after 5 weeks i called on 3 seperate occassions...
no one would call me back..
i had recalled where the sales person said the furniture was coming from so i looked up the phone number of the warehouse online and called it...the man at the warehouse told me that the store told him not to call me for 4 weeks..the furniture had been sitting in the warhouse for the past 4 weeks...
meanwhile the store location where i had made the purchase closed...
the day of delivery the driver came into my house and demanded that i pay him before he brought the furnitire in...
i paid him cash...
half of the living room set was not what i had ordered..it was the wrong furniture... the driver would not take it back or give me my money back..now i have to chase these people...
DON't DEALl with this store no matter how much you like their stuff...
they are CREEPS!!!

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Comments

  • Vi
      24th of Apr, 2009
    0 Votes
    The Place Furniture - Once they get your money they don't care about customer satisfaction
    The Place Furniture
    United States

    I ordered a bedroom set and furniture sectional. Both sets came in damaged or incorrect. I had to set up a time to have the repair men come and replace parts. The Place Furniture Galleries disassociates it self from your order once it's delivered. You are forced to deal directly with the repair men. The repair men didn't show up and the replacement parts ordered were damaged. Customer service never followed up with me or the repair men. There is a BIG lack of communication. When I would call customer service they were often rude and left me with the impression that it wasn't there problem. It is now April and my sectional is still not complete, I ordered it in November. Once they get your money they don't care about customer satisfaction!!

  • We
      20th of Jul, 2009
    0 Votes

    I couldn't agree more with you. I ordered a sectional on Feb. 16, 2009 and still have not received it. I keep getting the run around every time I call. They are rude and make you feel like you are bothering them calling to find out about your order.
    I would tell everyone stay away from the place!

  • Be
      30th of Jun, 2010
    0 Votes
    The Place Furniture - Bad Customer Service
    The Place Furniture Galleries
    Farmingdale
    New York
    United States

    Run - don't walk in the other direction. Any one of the 30 other furniture stores on Rte 110 in Farmingdale is a better option than the inept, dishonest and poorly trained customer service people at THE PLACE in Farmingdale...

    Ordered a cocktail table and coffee table in Feb 2010. Told 4-6 weeks for delivery. Inquired each month and each time I was forced to tell my story and given a different run around. Asked to speak to a manager. Told one would call back. No one EVER did. I was told this MANY, MANY Times!!! Finally in May, I called and spoke to a customer service rep who told me that he would cancel my order and that I needed to come into the store to get my refund (stupidly - I paid the deposit in cash). I told him I would do that when I got a chance because I live 30 miles away. He said there was no other option. They could not mail me a check.

    This morning- the warehouse calls to tell me my furniture has arrived...even though I cancelled it. I called the store (put on hold forever), and am now told than I must come in with the PINK paper which is my contract to "cancel" the order and they will mail me a check. No cash back. I ask if I can scan and email it. Annoyed at no cash back, I don't want to drive 30 miles to drop off a piece of paper but they tell me they can't process my refund without the original (thank goodness I have it, apparently all would be lost if I didn't). if they can process the refund if I fax or scan and email the copy and then, when I come in to drop off the original the check would be prepared. They are inflexible. None of these options are do-able. They need the pink copy of the contract to start the process and no other option will do. I need to drive the 30 miles to drop it off or the process cannot be started to process my refund. They say I can mail it, but I don't dare...It will get "lost" and I'll be out my $350. This is all after THEY failed to abide by the contract which is written on this dumb pink piece of paper that says they will deliver in 4-6 weeks.

    Spoken to 4 different people. No manager will EVER get on the line. Inflexible. Rude. NEVER deliver when they say they will...STAY AWAY if you don't want to be frustrated and ripped off...

  • Li
      20th of Dec, 2012
    0 Votes
    The Place Furniture - Scandalous business
    The Place Furniture
    New York
    United States

    This is the worst Furniture store!!! My house and all my furniture was ruined due to hurricane Sandy. I had previously ordered 4 rooms of furniture before the storm. When I called back to reorder they gave no discount after I had asked if they could offer and discount. 2 days later I received what they call Relief Bucks. When I called to ask if they could honor that coupon I was told NO because it was already ordered! Spoke to Joe, he said no. I spend over $25, 000 in that store. that’s crap!!! Even the manager Jim said no. I will NEVER return to that store horrible business. HORRIBLEEEEEEEEE

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