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The Pampered Chef
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1.6 25 Reviews

The Pampered Chef Complaints Summary

4 Resolved
21 Unresolved
Our verdict: With The Pampered Chef's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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The Pampered Chef reviews & complaints 25

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7:51 am EST
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The Pampered Chef Bad customer service

I received a Pampered Chef Baking Dish as a gift for my birthday and the first time I put it in the oven it shattered, contents all over the oven. Contacted Pampered Chef Customer Service and explained the situation. After several returned emails Pampered Chef did not stand behind their product because I could not provide which Pampered Chef Distributor this was purchased from. I did not know as I received this as a gift. I was not going back to the person that gave it to me to find this out. So I have a defective baking dish that made a mess in my oven and will never buy a Pampered Chef product again and hope others do the same. VERY POOR CUSTOMER SERVICE!

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Dennis erikson
Kalamazoo, US
Mar 23, 2014 2:44 pm EDT
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Everything we have bought from pantry chief is trash I have now thrown out two more pieces

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tsnt
Kemptville, CA
Jun 22, 2013 7:39 pm EDT

I'm a father with two wonderful children. They both on several times along with past guests, many friends and mutual friends have told me that my ex-wife, a pampered chef consultant uses me in many different circumstances in her shows, strictly not positive! It's been nine years now and afraid this will harm my children in many ways. She has climbed the business' corporate ladder and head office has no idea about her ways of slanderous demeanor. Totally unprofessional!

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Discover
Fern Creek, US
Jan 29, 2013 1:55 pm EST
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I called the 888 number to ask a question and the girl told me I had to talk to the test kitchen and gave me email address. Testkitchenpamperedchef.com
I have tried and get no web site listed like that.
PLEASE I would only like to ask and get answer. One of the things I purchased at my first Pampered Chef party is a round covered bake dish about 6 mos. ago and have never used as I didn't know how. A friend got me a Deep Covered Baker Apple Cake recipe off line. Since I have the small round dish, do I cut this recipe and the time in half? Thank You

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FloridaBeachMama
, US
Dec 12, 2009 10:41 pm EST

They need to know who the consultant was because they need to know that it was legitimately purchased from Pampered Chef. Also, there are different warranty timelines on their products. All this could have been easily remedied if you just would have explained the situation to the person who bought the gift. I think that you were just being stubborn. I have called the company multiple times regarding questions and concerns they have always gotten back to me immediately and when they were unable to answer my question I received a call back within hours from their test kitchen. Pampered Chef is a great company with top of the line products.

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8:29 pm EST
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The Pampered Chef Bridal Registry Return/Exchange Policy

I was very excited to realize when working on wedding registries that Pampered Chef had a wedding registry option. I registered for items that I would like to have from Pampered Chef and looked forward to receiving them. After all was said and done I realized that I had received duplicate items along the way. I was directed to the solution center for assistance. At this point my wedding is almost 3 months in the past I've completed my thank you cards and had put the duplicate items to the side so that I could contact you and work through exchanging them for other items that I registered for but did not receive. As you well know if the items had been purchased via my registry I would not have received duplicates b/c they would have been marked as received. Today while on the phone with a service representative I learned that I could not just exchange the item that I would have to know who purchased each item so that it could be researched to determine that it was purchased within the year OR it be looked up on the registry and verified. For the items I received I did not keep record of who presented me with the item nor was I given the invoice for the item. So at this point I am in possession of items that I do not need or want duplicates of and understand that your company will not be able to do anything to help me exchange them for items that I would rather have.

I must say that this process is less than customer friendly especially when it comes to receiving items as gifts. I am in no position to control items that are given to me or whether or not their invoice is received along with them. Asking for that information is borderline rude and yet your company has made this a policy in order to simply exchange the item for something a bride would rather have.

I would say to you that I will be writing a letter to The Knot which is used by many brides across the country to assist in planning to let them know how un-accommodating these processes and procedures are and how unhappy I am with your company.

At this point my dissatisfaction in you company will result in never again purchasing any pampered chef items and I will communicate my experiences to as many of your customers as possible.

1/22/2009 -- As a response to the above I received an email requesting the following information so that they could honor their "generous" product guarantee and verify the purchase

Your full name, address, and phone number
Order number
The Consultant’s name
The host’s name
The city and state the show was held
The date of the show

1/25/2009 -- I responded to the solution center explaining that I did not have that information and would not be able to obtain it...so far no result as I just sent the email.

Regardless of how it turns out -- everyone should be aware of the policies so that they know they should ask all that give them pampered chef as a gift for the list of information above so that they know you don't like their gift and/or don't it just so you can exchange it. -- VERY ANNOYING!

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hidngplace
henderson, US
Jan 29, 2010 3:51 pm EST

I received a Christmas gift. PC could look up the address it was sent to, the shop number. So they could see where the gift came from and the party. All I wanted to do was exchange it. I never used it or opened it and it was less than a month from receiving it.

They wouldn't do it. I own hundreds of dollars of PC. That is the last item that will come in my house. I will never buy from them again.

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10:32 am EDT

The Pampered Chef Gift Certificate Redemption

Buyer beware!

DO NOT purchase Pampered Chef gift certificates...sounds like a great idea, however they can ONLY be used to purchase on-line, not through a consultant, party or wedding registry...you cannot use them on sales and/or outlet pricing that is online. For example, there Kitchen Shears are now listed online for outlet cost of $6.00 and I cannot use my gift certificate to purchase at this price - If I want this item, I have to pay $15.50 (reg.price).

What a rip-off! Shouldn't a customer be able to use their gift certificate on ANY item for sale or otherwise by the company it's from?

Buyer beware.

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The Pampered Chef - Terrible experience

I am trying to find a Pampered Chef dealer in North Carolina in Craven or Pitt County. I have tried to find one on the web, but no luck. I have one of there catalogs and cannot find a telephone number to call them. We are having a church festival, was looking for one to attend with there products. My email address is [protected]@embarqmail.com telephone is [protected].

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The Pampered Chef Poison product

Pampered Chef sucks. Here is a trail of email concern and the not-so-wonderful replies:

ME: Hi, I ordered a 1 gallon beverage mixer-container from a representative at a party, and she moved out of state shortly after that and had never given me a receipt. I wish to return the container as I believe it is made of polycarbonate which has been linked to toxins released in liquids held in them.

PC: Thank you for contacting The Pampered Chef. We appreciate you bringing this information to our attention. We would like to assist you further by honoring our generous product guarantee. We have 1-year guarantee on our pitcher. However, let us assure you that Pampered Chef items that are designed to come into contact with food have been tested to FDA standards and are food-contact safe. We stand by the safety and quality of our products. Amee Zaveri Solution Center Representative

ME: Although the FDA had approved polycarbonate containers as food safe, there is increasing evidence that this is not so. On April 18, 2008, Canada

declared them as unsafe, and in both the US and Canada they have recalled

baby bottles made from polycarbonate. Therefore, I have also taken measures

to ensure the safety of my children by removing all items labeled with 7,

and contacting manufacturers who did not label their items to verify construction.

PC: Thank you for contacting The Pampered Chef regarding your experience with the Family-Size Quick-Stir® Pitcher. Our guarantee guidelines are thoroughly stated on the back of our sales receipt, and they are one of the many reasons why our customers repeatedly order from The Pampered Chef. Within one year of the original purchase, you may refund or exchange the item for any other item available for sale at the time of the original purchase, provided it has not been discontinued. Understandably, we have to set standards to our guidelines. We are sorry that we are unable to honor your request at this time. It appears that the Family-Size Quick-Stir® Pitcher is beyond our 1-year guarantee period, as the ship date of your order appears to be 04-APR-2006

ME: Thanks for your assistance. Regardless, what I needed to know is if the construction of the pitcher is Polycarbonate, so that I may remove it from my home. It is not labeled with any recycle code, nor any of the plastic codes like PP or PE. Could you let me know the construction? I could not find the item on your inventory online.

PC: We do not classify our products using the recycling code you have requested. Like our competitors, we do not disclose the composition of our products as we consider this to be confidential in nature. The Society of the Plastics Industry developed and uses this identification code to help sort products during the recycling process. Their public web site states that these identification codes do not provide guidance on the safe or intended use of a product and should not be used for this purpose. If you would like more information regarding the purpose of recycling codes, you can visit www.plasticsindustry.org.

ME:Sent: 23-Apr-2008 It is unfortunate that even though I have stated my concerns for the health of my family, your answers have been nothing short of evasive. As a mother, wife, sister, daughter, consumer, government employee, and educated citizen, you can be certain that due to your lack of cooperation, I will be posting your reply on every website I can find and destroying every Pampered Chef item in my cabinet. Hopefully I will not be invited to another party; I would have to bring your email with me to inform others.

PC: We understand your concerns and have addressed your inquiry to the best of our ability and knowledge. I too am a wife and mother of three and have complete faith that our products are safe as well as the information provided in the link below. I would suppose it would be a matter of who to believe at this point. In the studies provided on the the website below, it explains the concerns and misunderstandings there appears to be regarding this issue.Like our competitors, we do not disclose the composition of our products as we consider this to be confidential in nature. We stand by the safety and quality of our products.

Kim Hon

Solution Center Representative

The Pampered Chef, Ltd.

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Zero satisfaction
Scotts, US
Feb 05, 2023 12:11 am EST
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My pizza stone has been well seasoned and I've taken excellent care of it for many years. However, it has become very STICKY in parts. The last items I baked on it was breaded fish filets. I've tried a plain scrubby, a putty knife, but so far, nothing has worked. What can I use ?

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jacobparker
, US
Nov 10, 2019 12:44 am EST

There are lots of reasons to complain about a multi level marketing company that takes advantage of its representatives. Using polycarbonate is not one. If you've seen a scare story or study showing it's bad, you won't like any other plastic being used. PC is the highest quality plastic you can get. If you dive into other plastics you will not want to use any at all.

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Bylle1
, US
Aug 24, 2019 2:46 pm EDT

I have a white lemon squeeze and it is discolored and has been chipping the paint has chipped off from the handle and at the connection.

I can be reached at [protected] or by email bylle1@aol.com

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Shawn
,
Dec 04, 2008 11:29 am EST

I think you over-reacted in this. You stated that you wanted to return the item. They said you couldn't becuase it was past the shipment date. You then asked if the product contained Polycarbonate. They told you that it's their policy that they do not dislose the composition of our products. At that, you simply should have tossed the pitcher in the garbage. Threatening a multi-billion dollar company was...how can I say...childish.

From what I read here, I would continue to use The Pampered Chef line. and was thinking about selling it myself. But my four kids keep me running.

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