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The Outnet / refund processing

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I called the outnet yesterday with regards to an order I returned on the 14th of november and was told that I would be contacted shortly with a response. I still have not received a response as of yet.

I returned the item below on the 14th of november via dhl, and I received email confirmation from dhl that the outnet in italy received my order. I have not received my refund yet, and the outnet keeps informing me that they will get back to me though they have not as of yet.

Whilst I appreciate that the outnet is currently undergoing a system change, I would like for my refund to be processed in the same manner in which outnet has previously processed all my other orders.

Ha
Nov 26, 2017

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