The OH Expo / erroneous charges after expiration of contract
I dissolved my business in September of 2007. My contract with 1 and 1 was set to expire a year later in July of 2008. I contacted a 1 and 1 rep via the phone to find out if I could pay one lump sum for the remainder of the contract and then cancel it in Sept. of 2007 since my business had been dissolved and I no longer needed a host site. The rep stated that she could not pro-rate and cancel my account and that I had to continue with the auto debit until I got closer to the expiration date of the contract. She further advised me to call back when it got closer to the expiration date of my contract to have it cancelled. Although your rep was very polite and helpful, the information she gave was obviously incorrect and a training issue among your customer service department.
So, I contacted 1 and 1 via phone in April of 2008 since my account was due to cancel in July of 2008 and requested a cancellation on my contract. The customer service rep. told me that she could take the auto renewal off my account and place notes on my account to cancel the account in July. This did not happen and as a result, the bank account that was associated with this company, which had been liquidated, was erroneously auto debited in July and October of 2008, resulting in additional bank fees.
I have spoken to a customer service rep on 12/17/2008 to ensure the cancellation of this account. He stated that the rep I spoke to in April did not do anything to the account, nor were there notes of our conversation. Further, in speaking with your billing department on 12/17/2008, I was told that they could only pro-rate a refund from the unused portion from the October debit and that I would have to launch a complaint through this site to obtain the remaining amounts owed plus a reimbursement of bank fees. My customer # is [protected] and my name is Stacy Plouffe. You can reach me at [protected] or online at email@example.com. Thank you for your attention to this matter.