The Needed Necklace
reviews and complaints

I ordered a dainty silver dragonfly ring. It took 4 weeks to even get the shipment notification. The notice stated to allow 14 business days. Within 2 days of receiving the notice, I was bombarded with emails for a "selfie promotion", where I was given 48 hrs to send them a selfie with my new ring in exchange for any piece of jewelry under $24.99. I would only have to pay for shipping. I replied to each email explaining that I have not received the ring, and that getting a bunch of emails for a 48 hr promotion only 2 days after my ring shipped was not professional. They eventually replied saying to send them a selfie when I get it and I'll get the promotional deal. 20 business days after the shipment notice (so roughly 7 1/2 weeks after placing my order), the ring arrived. I sent the selfie and they gave me the promotional code. I ordered & paid the shipping another ring, this time rose gold plated. I placed the order on 10/30/17 and got the shipment notice in one week. I was impressed, hoping the first order delay was a fluke. This was even worse! Suffice it to say, by the middle of December, the tracking info said it was still awaiting shipment over in CHINA! Customer service actually stopped emailing me responses when I continued to ask for my money back! Literally STOPPED replying to me! Yesterday (1/18/18), the ring arrived. It was silver (I ordered rose gold).

DO NOT SPEND YOUR MONEY HERE!

I ordered an expensive ring for my sister's birthday with an expedited delivery. Somehow the company forgot to mention that actually this ring was out of stock and been unavailable for 4 weeks. But my money was charged. Moreover, I learned this detailed only when I called them two weeks later (when I realized they hadn't shipped anything).
Well done, Needed Necklace. Thank you for ruining my surprise.

I placed an order for a ring with the needed necklace after I never received confirmation of my order I contacted the company when I saw on my bank statement I was charged for the item. they claim they had no order and didn't acknowledge receiving my payment I showed them a screenshot of the payment that had cleared my bank and they still were unable to resolve telling me they had no order. They asked me over and over to provide more information. I asked them for a refund and received no response. They have stolen my money, don't buy from The Needed Necklace!

Step by step to see how ridiculous they are:
1) Aug. 3d. I ordered a very beautiful necklace
2) Aug 5th. They notified me that they received my order
3) Aug 7th. The order was shipped. Very nice, that's pretty fast.
4) Aug 10th. First email from them out of many. They started bombarding me with emails asking to write a review about the order. Each email contained the same information.
Their customer service ignored my messages.
5) Aug 30th. I finally got the order. A f####g terrible necklace made of a cheap material. As if it was for a child.
Long waiting of a piece of crap? It wasn't even worth it.
I'm so angry and frustrated.

I was trying to purchase a ring but there is no sizing guideline. I tried click on the links in their advert on facebook but nothing happens. I tried their contact us once again nothing happens. I have since read a few negative reviews which leads me to belief they are scammers? Please can you inform me if they are a genuine company selling genuine jewellery? If they are a fake company then facebook needs to be made aware so they can stop scamming innocent people.

I have ordered from The Needed Necklace and my order was made on 18.11.2016. I finally received my order this week and must say that I'm very disappointed with the quality of my necklace, it looks nothing like pictures on their website and is poorly made. That was a present for a dear friend of mine but now I have to think of another present. No way I would give this peace of junk as a present! I hope I'll get a refund for this. I already sent them a message via email but they did not reply anything yet. Shop elsewhere.

I have made an order and purchased something from The Needed Necklace website. After that I decided to read some reviews about this company and I was shocked and terrified when I saw all the terrible reviews. About 10 minutes passed after I placed my order when I contacted The Needed Necklace customer service and asked them to cancel my order. I received a reply from their support stating that they were unable to cancel my order because it was already shipped. What a scam! Like I said before only 10 minutes passed and they tried to assure me my order was shipped! Not only they scammed me but they also tried to make a fool of me! Beware and stay away!